I want to give a well-deserved 5-star review to Nicole Alvarado at the Verizon store on Carrollton…read moreAvenue in New Orleans. I came into the store frustrated after dealing with horrible experiences over the phone with customer service, long hold times, language barriers, and not being able to properly access my account. I was honestly ready to leave Verizon completely and switch my services over to AT&T. After being passed around from one technician to another, I finally got connected with Nicole Alvarado, and everything changed. From the very beginning, she treated me with patience, professionalism, and genuine respect. She took her time and walked me through every single step of the process while helping me as a business customer upgrade to a new phone and handle my trade-in. What stood out most was how knowledgeable and calm Nicole Alvarado was. She explained everything in a way that was crystal clear and easy to understand. She never rushed me, never acted irritated, and made me feel like my concerns actually mattered. That level of customer service is rare these days. Because of Nicole Alvarado, I decided to stay with Verizon instead of switching carriers. That says everything right there. Employees like her are the reason customers remain loyal to a company. She represents Verizon the right way, and honestly, with her professionalism, leadership, and people skills, she deserves to become a store manager or even a district manager someday. Nicole Alvarado was truly the best Verizon representative I've ever dealt with, and I'm grateful for the outstanding service she gave me. Five stars all the way.

Daniel was great! He helped is out and chuckled at our craziness. He explained things to my mom and…read moreshe is satisfied. So great experience overall.

Every time I'm here the service is quick, and the staff is friendly and helpful…read more Today I needed to switch out one of my remotes. I checked in on the self service kiosk, someone came over to ask what I needed, and she gave me a new remote lickety split. I was on my way in about 5 minutes. I feel like the folks here recognize that our time is valuable and that a smile goes a long way.

Great customer service, easy parking and open on Saturdays! No appointment required! They handled…read moremy cancellation with ease and handled my friend's equipment upgrade smoothly too.

Miss Trinity was very patient and extremely helpful to my handicapped sister who was experiencing…read moreterrible issues with her phone. She solved the issue and restored my sister's peace of mind. We will definitely return when the time comes to upgrade.

This Verizon store will make you want to switch carriers. Starting at management, right down to…read moretheir uninformed employees.

Huge warning to those who need to transfer their phone service to a new device, and wish to have…read moretheir files transfered too: they DON'T do that at this location. The representative I saw on my first visit was very nice and helpful and kinda led me to believe they'd be able to transfer my pictures and contacts on the next day when my phone arrived. But when that day came and I'd walked all the way up there (around 2 miles) I was told they would not be able to since they're "not corporate." Had to spend even more money on a lyft to go across town to the other store on Carrollton. So yeah... if that's what you need, it's the mid city branch you want.

I honestly had the smoothest process ever with when I went in as a walk-in to upgrade my phone to…read morethe iPhone 12 Pro. On Apple's launch date, I decided to call and see if by any chance they had my dream phone. They answered the phone and very kindly stated they had the 256GB Midnight Blue Model and placed it on hold for an hour. Once I walked in, the team was wearing masks and immediately said hi upon me entering. Not only did they help cancel my phone order but they helped transfer all my personal data onto my new phone, put the screen protector and phone case on for me, and made sure I was good to go. The team here is so friendly and very informative. I didn't feel like I was being haggled or upsold. I'll definitely come back to this location if I ever have a Verizon related issue or inquiry.

They go door to door selling the fiber optic "underground" internet service, except they don't tell…read moreyou that they must run an ugly cable from the pole in front of your house to your house until installation day. And when you don't agree, you must now cancel the Direct TV they sold you and return all the equipment. Be prepared for pushback from Direct TV because they don't want to refund because of "buyers remorse " The Direct TV rep told me that they are not affiliated with ATT!!

Instead of mailing off my trade-in cellphone for a $1,000 credit towards my upgrade a new cellphone…read more(the latest Apple top of the line), a cheap cellphone I never even owned with a old design (fold-out keyboard for texting) was sent and I got a $50 trade-in and I couldn't get my $1,000 trade-in. I stopped using AT&T because of this. The sales rep at the store was no longer there, who told me they had no means at the store of giving me a receipt for my cellphone trade-in. I should've hand wrote a receipt and had him sign a copy of the trade-in but I'm too trusting. My first AT&T cellphone was in 1984 and was a DynaTAC 8000X that retailed for $3,995, which would equate to over $9,000 today. I have it on my desk as a paperweight. AT&T is the gold standard of service (sadly) and I'm now with Verizon after trying 3 other cellphone services and I barely get 1/2 of a bar and constantly dropping calls. I live on 40 acres in a rural area of St Tammany Parish. I refuse to be cheated out of $1,000 plus I bought the 'new' trade-in off eBay ($350) to use for the $1,000 credit, so I actually lost $1,350 and after 40 years that's no way to treat a valued customer. I'm not a valued customer!

I have only had Dish for 3 weeks and they disconnected my service for not paying the bill because…read moreit's a day late,I only get paid once a month on the 1st,I called to discuss this with them and they're like make a payment, excuse me I don't get until the 1st and who disconnects service when a payment is a day late...I've always had Xfinity and never had an issue with disconnection or my payment being considered late...unfortunately where I live Dish or Direct TV are my only options,I've never known a town/city to not have a cable company...

I had been with DirecTV for 7 years and hated having to hassle with them every year to lower my…read morebill to a price I was willing to pay. It was the same thing every year, call them up and tell them that my bill was too high and then they would enact some discounts that would save me about $30 a month but were only good for a year. So the next year I'd have to call them up and do it all over again. Well last November when I called to complain about my bill they refused to lower the rate. I guess that now they're a part of AT&T they are unwilling to negotiate on price. So I decided to try switching to DISH. BIG MISTAKE!!!!! DISH suckers you in with their low initial rate but then once you add in extra packages to get what you want it ends up costing MUCH more. I believe their current introductory package starts off at $39. Sounds pretty good right? But wait, you want local channels? Well that's not included. You have to pay an extra $10 a month for that. Who the hell doesn't want local channels?!?! You want a DVR? That's extra also. You have 2 TV's? Yep there's an extra charge for that too. So my monthly bill ended up being $70 a month. That's quite a jump from $39 but still better than I was getting with DirecTV so I decided to go for it. The phone operator told me about the 2 year contract and I told him, "Hey wait a minute. I'm not signing up for 2 years when I haven't even tried your service out yet." I forget what he told me exactly but he definitely gave me the impression that I could cancel if I didn't like the service. When the DISH installer came out to set up my equipment I also asked him about a trial period and he told me I had 30 days to cancel. So everything was going OK until the day of the Super Bowl. We missed the end of the game so I tried to find highlights on ESPN only to find out the package I had did not include ESPN!!!! I called up DISH and was told, "If you want sports channels, that's an extra $10 a month." Gimme a break. What a scam! So now I'd have to pay $80 a month for pretty much basic cable. No pay channels like HBO. I just wanted the standard stuff like Food Network, HGTV, ESPN. So the next higher package was $84 a month and included ESPN but took away DIY and Cooking Channel!!!!! How frickin lame!!! So now I wasn't saving money over DirecTV anymore and decided to cancel the service. I had DISH send out the installer to remove their DISH and take their boxes back. To top it all off now they're trying to charge me a $500 early termination fee even though 2 people at their company told me their was a trial period!! I have filed a complaint with the Denver Better Business Buereau and I will be taking DISH to small claims court if they refuse the waive the fee. Stay far away from this company people. Their channel packages are completely predatory and set up so that the only way you can get the channels you want is to pay for the expensive plans.

Incredibly fast service at a fair price! My phone got wet, because I'm an idiot, then got locked…read morein a reboot cycle doom loop. He fixed my phone while I had breakfast next door. Absolutely life and sanity savior!

Awesome service. Quick turnaround. Installed my screen protector as well. Best dudes in townread more