Great customer service, easy parking and open on Saturdays! No appointment required! They handled my cancellation with ease and handled my friend's equipment upgrade smoothly too. read more

If you're with Cox Cable cancel your service and go with Direct T.V. I'm still waiting to speak with a manager about my refund. I cancelled my services in Dec of 2025 and it's Jan 2026....Horrible service, Agents are non-English speaking people, and you can't understand what their saying, they leave you on hold for hours, in order to get results, call corporate office at 404-843-5000. P.S. make sure you have names and address of location read more

Cox Communications Agents over the phone deviously added Services and Plan upgrades on my account without my requesting them or authorizing them in an attempt to make end of month Goals or requirements !!! Thinking I wouldn't find out !! Dishonest, underhanded practice by these two agents that was supposedly helping me !! Best Upper Level Management could do is reverse the unauthorized changes and apologize !! How wide spread is this behavior !! BEWARE !!!! read more

The most disgusting experience I've had in a long time. Only second to Best Buy. The employee switched the new router out for a used one, and stole a $100 gift card out of my backpack in my room. Not to mention the "experience" if you will took 30-40 minutes for more insult to injury. Never again. read more

The second happiest day of my life was canceling Cox Cable and returning by equipment. After years of getting ripped off, I got TMobile 5G internet and ATT Direct TV for literally half the price of Cox. Their treatment of customers is disgraceful! read more

this location needs to close! the people they have working there are incompetent!!! they are rude and they tremendously lack customers service skills! read more

Every time I'm here the service is quick, and the staff is friendly and helpful. Today I needed to switch out one of my remotes. I checked in on the self service kiosk, someone came over to ask what I needed, and she gave me a new remote lickety split. I was on my way in about 5 minutes. I feel like the folks here recognize that our time is valuable and that a smile goes a long way. read more

Absolute worst internet. I cannot cancel fast enough. Outages constantly. Customer support is useless.

Charles came to help me set up my router and went above and beyond! Seriously was amazing because it ended up being super tricky. Could not say enough good things about him! read more

Not happy about how much I pay Cox every month, but this review is about the "Cox Store", not service. I don't have a reason to visit often, but when I do the customer service is always fast, friendly and efficient. It's either gotten better during Covid, or I just timed it right today when I stopped by to swap out a modem and mini box. Got in and out of a spotlessly clean store, with plenty of hand sanitizer and social distancing practiced, in less than 15 minutes. read more

Cox Store - Help desk - Television Service Providers Near Me - New Orleans, Louisiana

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POTENTIAL!!!!! A year ago when I first had the unfortunate pleasure to visit this Cox Retail Facility, it was lackluster & downright frustrating. But fast forward 365 day, 52 weeks & the changes are remarkable... From the lobby area to the customer service area to the Cox representatives themselves. I can honestly say, I hope this time go round is more customer serviced orientated, seems so. Upon entrance I was greeted from midway the store by 2 Cox reps... Impressive, but i was one of 3 customers, but still, its noteworthy. I was serviced & out the door within a total of 15 minutes, I clocked it, entrance to exit, hand to the bible. I was impressed & surprised. Picking up a modem, was simple as ONE-TWO-THREE!!!! The look & feel of the store reminds you on a cellular phone service provider, cells phones & tablets adorn the walls & counter-space. The Cox reps, as I stated were remarkably friendly; more like they like their jobs & less like its a chore. Hellllllllo, this is major!!!! One can only hope this first 2nd impression is true to form. #fingerscrossed. read more

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After years of poor service, constant internet outages, terrible customer service, incompetent repair people sent to my home to fix the priblem that they said was a weak signal from Cox to my home. A weak signal that none of them could improve no matter what they did and they did very llittle. After years of this poor service I was happy when I saw that T-Mobile home internet was available in my area. I switched and never looked back. I finally have reliable internet and TV with T-Mobile and YouTube TV for a lot less money. read more

The very first time I visited this location to swap out a broken remote control, I was not impressed at all. And if I had to review this store based solely on my first visit, It would have been one star. However, in the past few years, I have had the opportunity to visit several more times to swap out various modems, routers and DVR's. Now, I am greeted by a customer service rep every time I enter the door. The employees seem generally happy to be there as their greetings are enthusiastic and sincere; and the same hold true for the people helping behind the counter. Kudos to Cox for staffing enough employees so that my total time in the store was less than 15 minutes. The actual location on Elysian Fields Avenue is not the greatest; however, the store now has a security guard inside that lends a sense of "security" to all who enter. I have to agree with Teneha B. in that this store seems to be on a good upswing. Now only if Sewerage & Water Board could take a few hints on proper customer service. read more

Garbage Corporation Defined I've been dealing with the fuckery of Cox for the last year as it's the only option in the CBD. I learned a long time ago that monopolies are no good for anyone and Cox has solidified my opinion. I've had issues with service, billing (one month $900+), equipment failures, and the list never ends. The worst part of Cox is their customer service. No one in the company can communicate directly with anyone else. Everything is done through a series of emails that can take days to be approved or disapproved. Cox will charge YOU when their equipment fails. Look out for that trick... Each time I watch TV or use wifi I wait for the Cox fuckup. I'm actually using a wifi extender for an computer in the room next to the Cox's most expensive router. read more

Internet is included in my rent or I wouldn't bother with Cox at all. But there is a problem at the pole right now - it appears to be the same problem as once before. It took six months the last time to get them to climb the pole to fix it. All they wanted to do was switch out the modems and move them. This time around, I have been told I would get calls - I didn't. The tech wouldn't wait until I had attempted to log on to see if he'd fixed it - he didn't. Cox has promised phone calls to me. They didn't call. Cox New Orleans has the worst customer service I have ever experienced in my lifetime, and it's not even close. Someone needs to address this, but I can't find someone who will. read more

I went to the Cox Solutions Store to set up an internet account, as my roommate was moving out and the internet had been in his name. The woman who helped me told me that Cox had changed some things around and told me the minimum speed package I'd want for basic internet usage would be the "preferred" account. I was hesitant but figured after the long wait I endured simply to talk to someone - I didn't want to have to return to change it later - so I agreed. She then mentioned that Cox had a special going on - free HBO for a year. I told her thanks but no thanks, as we do not even own a TV. She persisted and insisted there was no reason not to do it, because it was free. She told me I would see a TV charge on my bill but it would be $0. I asked if there would be a charge after a year, she said no. I received my bill recently, and it turns out the "preferred" internet is the FULL internet package, for playing video games, etc. - very, very high internet usage. I explicitly told the woman helping me that we only browsed the internet and SOMETIMES streamed netflix. There was ALSO a $40 TV charge on my bill - after I EXPLICITLY told her I did not want TV (WE DON'T EVEN OWN A TV). I'm livid - and would be interested in switching providers after this experience. read more

I just had a horrible experience with one of your service techs! We had just switched to the contour cable and this gentlemen who never mentioned his name, was rude when asked questions and acted as though we were stupid, he also walked away when I had asked him a question!! He didn't help us with the new remote to tell us the basics of how to use remote! He was rude disrespectful and indignant! I hate to say it cox thank God I know your customer service is usually on point, this gentlemen was horrendous and read more

The worst cable service provider Ever!!!! I was promised that a technician would come out between 8am-10am, never showed, called over 15 times, promising me he would come and never came. Haven't had cable for over a month. They did the same thing to me yesterday. They said they have no technicians for a week, unacceptable. The WORST CABLE COMPANY EVER!!!!!!!!! DO NOT USE COX CABLE!!!!!!! UNRELIABLE, LIARS, UNFAIR, DISRESPECTFUL!!!!! read more

In and out in under 5 minutes?! Yes please! Very clean store with an extremely polite and efficient staff. I was greeted as I walked in and immediately directed to the sign in station. She started my return at once so that by the time my name was called (2 minutes later) I was processed and on my way! read more

THE absolute worst company I've ever dealt with. No reliable cable since Hurricane Ida. Over 6 months. 3 service visits. Endless emails. Beyond horrible. Even 1 star is too many. read more

Cox use to be a good cable company before Katrina ever since the storm the company is going backwards with customers. The store on Elysian Fields and customer service line just all need to back through training. I called to ask about a credit on my account from hurricane Ida I dont know how the agent had the service disconnected and now my account is all mess up. I have been with this company 16 years but i may be moving over to another company. read more

Let me start by saying I've had some pretty terrible luck with Cox in the last few months. In my old apartment, I constantly had tiling and low signal issues. It was only on the living room TV, and we had two other boxes that never had a problem. Yet, Cox continually insisted it was a signal problem with the lines outside and within the building. I called numerous times and the box reset at least 20 times. And they sent technicians out three times. Every time the box was reset or a tech came out, the box would work for a couple days or even a week. Then back to the same problems. And customer service would never believe that it might be the box. I did go to the main cox store on Airline once to switch the box out (got the same model back). But after a few weeks, it started to have the same problem. This made it a little unclear if it was the signal or the box. But I still never had problems with my other boxes. So, then I moved into a house in another neighborhood. And wouldn't you believe I had the same problem with that box?! So I stopped at this Cox store to switch out the box myself. I signed in and waited less than 15 minutes, and the salesman who helped me was very understanding. He listened to my whole story and agreed that the box was clearly the problem. And I was about to ask for a different model, but the salesman beat me to it. I was very happy to hear him suggest it. So after about 15 minutes, I got my new box, and I haven't had a problem yet (fingers crossed)! The service here was fast, friendly, and it seems to have worked. Complete opposite of phone customer service. read more

WORST COMPANY EVER. In the middle of COVID-19, I am moving into a new house. I called 7 times and was on hold for multiple hours. Was assured many many many times that my services at my current address would not be disconnected as a tech would not come to the new location for over a month. What happens? They disconnect my services. I have been passed around to 5 different people with no solution tonight as I wait for answers. I am currently working from home as a healthcare worker and will not have WIFI and this company could care less. UNBELIEVABLE how I have been treated and how much you will be passed around. I would NOT recommend to anyone. Pick any other provider. read more

Having only been to other cable prividers' stores before in other cities, I steeled myself for a trip to this one. I was prepared for an understaffed store with long lines and poor customer service. Imagine my shock, then to experience this store....excellent customer service, all my questions answered with patience and a smile, and I was in/out in under 5 mins! read more

I really hope someone there can help me. Just one week after installation, my remote doesn't work and the television will be set on one channel until the remote is fixed. The technician did NOT show me what to do when the remote goes on the blink. I hope I find out today, on a Saturday. read more

I'm middle age and this company is the most incompetent and most unethical company I've ever dealt with. Actually told me they stopped by to install, WHICH WAS A COMPLETE LIE. Went downhill after that. Never use Cox Communications for anything. read more

I wanted to put negative stars,but obviously you can't! This cable provider is the absolute worst! They have the worst speeds and services, yet they won't let real companies like Comcast in. They have dial up service. Worst "BUMS" I have ever encountered. BUMS read more

I was just here, was overwhelmed with exceptional, speedy, super-friendly service! They handled my needs efficiently and put a big smile on my face. read more

Don't go to this location if you are planning to rent equipment from them. I had rented a modem and was given a defective one along w/ a self activation kit (worth $10 at the store)that I was charged $30 for. The person who suppose to take off the block took off the block for my neighbor instead of mine. So they had to send someone else out to my home to redo it and charged me twice for it. Come to find out they gave me a defective modem so I end up w/ internet that I could not use until I bought my own modem a week later. A couple of days after I bought my modem, I received a $210.31 bill for the first month. Even after I returned the modem and the self installation kit. I called to get it waived and was told they could they could only waive one installation fee and the installation kit but i still had to pay for the DEFECTIVE modem rental! HOW ABOUT THAT?! Why do I have to pay to rent a defective modem?!?! So I advise anyone and everyone to just go w/ AT&T instead. I had them previously and had no problem. It would save you alot of time and headache. read more

The worst company, service, and customer service EVER. Tried for over 2 weeks to just get my services transferred when I moved 3 miles. Got run around and incompetence. Decided to get internet with a satellite company and TV through Sling TV. What a wast of time and aggravation. read more