8:06 Saturday - I pulled into Donovan's Express Care…read more 8:17 Saturday - I drove away from Donovan's Express Care with new oil and filter, all fluids checked, and tires at requisite pressure. During my short wait, I read in a tidy little waiting room with no blaring television. I appreciate the silence -- don't go changing! Locally owned since 1958.

Had a very minor fix and these guys handled it with no problem and didn't even charge me…read more Could not recommend these guys enough!

I rarely leave negative reviews, and I understand that older vehicles require repairs and that…read moreunexpected issues can happen. However, my experience with this shop was so disappointing that I feel obligated to warn others. In April 2026, my daughter's vehicle was diagnosed by this shop as needing a transmission rebuild. We were quoted up to approximately $3,000 and told the vehicle would be completed by April 24. We approved the repair because my daughter is a single mother who depends on her vehicle for work. When the shop finally contacted us, we were instructed to pay over the phone and pick up the vehicle from the parking lot after hours. We paid $3,195 including tax. Immediately upon starting the vehicle, there was a loud exhaust leak that was not present when the vehicle was brought in. The receipt left on the vehicle noted a "clunking sound" and that the flex pipe needed replacement. We also discovered missing clips and bolts under the hood. We paid out of pocket to replace the missing hardware and had to take it to another shop to repair the exhaust issue. The clunking noise continued to worsen. When we attempted to contact the shop, the voicemail box frequently stated that it was not accepting messages. Eventually, the motor mount failed while the vehicle was being driven, causing additional damage including the drive belt and crank pulley. The vehicle was towed back to the shop. It sat for approximately a week before being inspected. During the following weeks, we received conflicting information from different employees regarding parts availability, labor hours, repair costs, and timelines. At one point, I was told a part could only be found on eBay for $500. My husband was given a different explanation the same day. After he located multiple replacement options himself, the shop suddenly found a used part for significantly less. Most concerning was that we were never contacted with an estimate or asked to authorize additional repairs. Instead, we received a call stating the work had already been completed and that we owed $1,463. After disputing the charge, the amount was reduced to $1,171.50. The shop also informed us that the mechanic who had originally worked on the vehicle had been terminated. My biggest concerns are: * Poor communication throughout the process * Conflicting information from staff members * Repairs completed without prior authorization or approval of costs * Additional vehicle issues immediately following major transmission work * Lack of accountability when concerns were raised I understand older vehicles can have problems. My dissatisfaction is not because the vehicle was old. It is because of the way this situation was handled from start to finish. After spending more than $4,300 between the original transmission repair, follow-up repairs, towing, and related expenses, we were left feeling misled, frustrated, and taken advantage of. I would not return to this shop and cannot recommend them based on our experience.

I seriously can't recommend this place enough. I brought my car in for transmission issues, and…read morefrom the very first conversation, Tina (the owner) made me feel totally at ease. She's knowledgeable, honest, and genuinely cares about her customers--which is SO rare in the auto repair world. Tina took the time to explain exactly what was going on with my car, what needed to be done, and what it would cost. No pressure, no upselling--just straight-up transparency and integrity. And guess what? The repair was done on time and under budget. My car is running smoother than ever, and I finally feel like I've found a shop I can trust. If you're having transmission problems--or honestly, ANY car issues--do yourself a favor and go see Tina. She and her team are the real deal. Thanks again, Tina! You've got a customer for life.

They can Barely speak English. They are expensive for services. Charged me $180 to put in a…read morewindow regulator took them 20 minutes to do . Ripped my window tint didn't even clean the window glass . Then when I showed them the rip they say not there problem. Stay Away Highway robbery . Not honest people. Told them let me know before hand they didn't they just went ahead and did it

They are fair and will show you what's wrong. Quote you a fair price and do what they say . They…read moreare honest and that is rare anymore. Also they can bend the pipe in house and weld not bolt together.

I am very grateful to the team that I can trust them and they are always willing to work with me…read more Even if I still have a problem after they work on my car, they will take another look at it and take care of it. I have used these guys before, and I keep coming back because of the level of care they provide. This is the only place I trust to do an alignment properly. They will take the time to make sure it's right! Thank you Dale and the team. I always recommend them to everyone.

My wife's 2012 Honda CR-V was making some bad brake noises. I was tired of taking it to the dealer…read morewith really marginal service and nobody to actually talk to that seemed interested in understanding the issue. We've used the Donovan's Ridge Road location before and were thrilled to see the Blue Ash location open up. Chris listened to my description of the problem and gave me a call after they got into it. I was all set for a really expensive "needs new rotors and calipers" kind of bill... but he had it all taken care of in a much more reasonable and less costly way. Needless to say, I'm very satisfied with Chris and the guys at the Blue Ash location! They even managed to fit in a much needed alignment at the end of the day (I was putting this off since I was expecting the brakes to be a much larger bill) Thanks... it's nice to have an honest shop to turn to. I only wish they had Saturday hours... but they need weekends too!

Kennedy Motor provided horrible customer service. The cashier, Tori, had a screaming baby in the…read moreshop while I was trying to discuss repairs. I asked for an estimate on replacing rotors, struts, aprons, a sensor, an alternator, and diagnosing a P0200 code. I supplied all of my own parts, yet I was never called with an estimate before the work was done. I was charged $2,400, and they even purchased two coils without my approval and charged me an additional $400. They never explained their labor charges, and after I got my van back, I had to take it to another shop because they had cut wires and failed to complete the front-end work properly. I ended up spending even more money to have both sides repaired correctly. Based on my experience, I would not recommend Kennedy Motor. There were major red flags throughout the process, including poor communication, unexpected charges, and incomplete repairs. Please make sure you get a written estimate and understand all labor costs before allowing them to work on your vehicle.

Bernie Hagl and his family have cared for our cars for decades. first in Clifton and now in…read moreGroesbeck after we followed their move. Colleagues and friends also relied on them. No one has told me that our recommendation was flawed. We trust them to fix what's wrong and to spot what's going to be wrong and fix it before trouble starts: brakes, timing belt/chain, shocks, bearings, etc. Almost all were VW, air-cooled and modern, gas and diesel, stick and automatic . Routine services - tuneups, oil and filter changes - are easy to schedule and completed when promised. No one else works on our cars (two VW's).

Unfortunately my car broke down on the highway and I somehow had just enough power to get to…read moreSnyder's Car Care. My transmission blew. By chance and circumstance, the car landed at Snyder's and I'm so glad it did. The experience was phenomenal from consultation to delivering the bad news of the transmission. They even arranged for the car to head to its final resting place. Snyder's isn't super close to my home but I'm willing to travel for car needs in the future because they were so trustworthy the first time around. They made a sucky situation not as bad.

Don't go here jeff is a crook doesn't like to pay people extremely dishonest!!!! Never fixed my…read morevehicles had to pay someone else and never got money!!!

As a woman shopping for a used car, it is unfortunately rare to find someone in the automotive…read moreworld who makes you feel like you can trust them and who speaks to you with respect rather than being condescending. I wasn't ultimately able to go through with the PPI because I decided not to purchase the car, but I was so impressed with my experience that I wanted to leave a review anyway. He took the time to thoroughly explain everything his inspection would cover, and it was far more comprehensive than any other PPI I've had done or looked into during my car search. And the price was good for all it offered. When I told him I wasn't going through with the purchase after all, he couldn't have been kinder...he actually encouraged me not to let anyone pressure me into buying a car or paying a price I wasn't completely comfortable with. That told me everything I needed to know about his character. He's a genuinely stand-up guy, and if I find another car in his area, he will absolutely be the person I call for the inspection. I can't recommend him highly enough.

Disappointing pre-purchase inspection…read more I hired this mechanic for a pre-purchase inspection, and within 24 hours another shop found several major issues that were either missed or not communicated: Brakes were under 3mm and needed immediate replacement Front right headlight was not working and had condensation inside the lens, requiring a full assembly replacement All four tires showed dry rot The diagnostic codes he dismissed were tied directly to the failing headlight What concerned me most was that he later told me he knew the brakes were worn but didn't mention it during the inspection. That is a major safety issue and exactly the kind of information a buyer pays for. When I brought up the headlight, he insisted it "worked the day of inspection," even though it was not functioning when I drove the vehicle off the lot that same day. He also dismissed the tire findings by saying only two were bad and suggested the other shop was exaggerating, despite clear dry rot. I reached out privately to resolve everything before writing this review, but the concerns were not acknowledged or corrected. Because of these missed issues, I had unexpected and expensive repairs immediately after purchase. Unfortunately, the inspection was not thorough or reliable, and I cannot recommend this service.

I asked for a price to fix an oil leak. They took my car without a word. When I picked it up the…read morecharge was $140. No mention of a fee beforehand. I have expressed my dissatisfaction multiple times and they continue sending friendly notices to solicit my business. They've never acknowledged my disappointment in any way.

These guys are very solid mechanics. They were willing to put in the work to fix my car when other…read moremechanics declined because they didn't have the tools/expertise. Top of the line shop, imo and the staff are super professional and knowledgeable. Highly recommend them if you need work done or even a checkup. My car has been running smoothly for about a year since they fixed a cracked head gasket on my engine.