I have a 2021 Jeep Sahara purchased from Northgate Chrysler Jeep in September 2020. Our Jeep came with both a hard top and a soft top. We wanted them to put the soft top on it instead of the hard top.
I started hearing a rattling noise from my soft top and after an inspection, found that the driver's side was completely out of the glider. I took it back to Northgate Chrysler Jeep since it was only a year old (BIG MISTAKE). They told me the bars were scratched and bent. They stated that the dealership would not have installed incorrectly and we had done something to it. A repair of it would start at $1,500.00 and a new soft top would be at least $3,000.00. We did not do anything to the extreme that would have caused this. Needless to say, I left.
After leaving the dealership, I called Hilltop Performance (Harrison, Ohio) where I had an appointment already set up for the next day to take a look at it. I explained to Ethan that it appears that I would need a new soft top. He told me to come in and he would see what was needed and go from there.
Upon arriving at Hilltop Performance, Andy, came out and looked at the top and said "what did they tell you was wrong with it". I told him about their desire to repair it starting at $1,500.00. Andy inspected it and said he would attempt to straighten the connection (probably a $5.00 part). Andy and Ethan were able to straighten it and also straightened the other side, which was also bent and put it back together. Also, Ethan said upon his repairing the arm, it appeared to be loose. Hmm - crappy job for a Service Dept. that does not install tops incorrectly.
After completing in about 30-45 minutes, Ethan said "you're good". He was not even going to charge us for their time. AMAZING!!! Naturally, we tipped them but the point is they took the time, did the repair and sent us on our way for NO CHARGE.
Hilltop Performance is an amazing business and I would highly recommend them to anybody.
Kathy F. 9/9/2021 read more