Update I am increasing my Meineke review from 1 star to 2…read morestars because they reached out to me and asked how they can make it right. They offered an oil change. I suggested the oil change (because they overfilled it), plus actually, you know, fixing the exhaust hole. They called me, unable to find the hole. I suggested they start the car and feel for exhaust. I hate that I, the non-mechanic, had to suggest that, but it worked and they found the hole. So they put a foil patch over it with a couple of clamps instead of replacing the pipe (See picture attached). So $800 gets a muffler, a bracket welded on, and a foil patch these days. It took three trips to Meineke plus one trip to another mechanic to fix the axle damage. Would I recommend them? No, no I would not. =============== My old muffler rusted through, so I went to Meineke to get it fixed. They did the work for a bit over $800 and sent us on our way. The car was still making a lot of noise, so we brought it back. They told us it was because the engine was low on oil and they topped it off and sent us away again. Now the oil is about an inch above the full line and it was still making all the noise. I took it to another mechanic and looked at it myself while it was on the lift. The picture of what I saw is attached. The muffler mount was rubbing directly against the rear axle. It wore through the metal clamp that held the boot in place. My mechanic bent it away from the axle and zip tied the boot back in place. That took care of 3/4 of the noise. The rest was because of a hole in the exhaust pipe about a 18" before the muffler. Next on my to-do list is to buy some replacement pipe and suction out some oil. This is basic stuff at a premium price and they couldn't even get it half right. I'm not impressed. I've attached a pic of the work, including the welding that looked like it was done by an amateur.

My wife brought our car in because the passenger side window wouldn't go up or down. We were told…read morethe master switch panel was bad and needed to be replaced. After the work was done, the passenger window still didn't work, and now the driver's side window doesn't work either. We paid $850 for the privilege of having them make a second window inoperable. When I raised this concern at the counter, the gentleman working there became noticeably defensive about questions regarding their decision making, specifically, why an expensive switch was replaced without first confirming there weren't other problems. I was frustrated that the car not only wasn't fixed, but came back in worse shape than when we dropped it off. This is a classic case of replacing a part and hoping for the best. No real diagnostic work. No accountability. Terrible customer service. I'm filing a charge-back and considering further remedies.

My tires were basically worn to the point of no return so after researching my options I found…read moreFirestone to be my best option. I bought my tires online and had them shipped directly to the shop. I setup an appointment online and when I arrived I was greeted nicely. Everything was easy, no upselling, and the waiting area was nice enough to work in while I waited. An hour later I had new tires installed and I knew I found my go to place in case I needed some car work in the future.

So this is a two part review: Part One: Several weeks ago, I…read morewent here to have some tires patched up (three routinely had to be filled with air). They were only able to patch one and said the other two "the nails aren't at a right angle, so we can't patch them" I've been having to fill them up two-three times a day! Part Two: (10/3/26) : Called them back and asked them what tire they patched up...they remembered my car and the tires, but stated "we did fix one, but without it here, I'm not really sure"...my file and number are in your system, so it SHOULD show which tire you fixed! Never the less, wouldn't come back here again...AAA or somewhere else!

My car recently blew a tire and needed to get them changed. I ordered my tires and appointment…read moreonline through Good Year and had it scheduled two days later. While there were some issues with my appointment, it was on Good Year and not this location. They were still able to help me get my tires on and were transparent on everything. If you are ordering online and schedule it online as well, I would suggest following up with your location (a quick call) to make sure you are in the system. This is a problem with the online website so no reason for me to dock stars off of here. They were quick, very friendly, and helpful!

I ordered some Goodyear tires online to be installed by Stewart Tire. I work close by and it would…read morebe convenient for them to do the install while at work. There was a hiccup with the online order where Goodyear Corp sold me tires that were on national back order. Stewart Tire came through and worked through this issue and did an amazing job following up with me. It reminded me of how businesses used to be and actually take pride in their occupation and customer service. Of course no one likes buying tires and doing service to their cars. But I feel Stewart Tire is honest and will do the work thorough and complete. The tire install went fine as expected. I give Stewart Tire an applause for their follow up and commitment to customer service.

If I'm honest - having to take my car to a "car shop" even for routine maintenance is like going to…read morethe dentist. You know you need to go but you don't want to. So I'm happy I've found Christian brothers. They have been very transparent, have great service and fair pricing. The staff is constantly pleasant and responsive. We've taken several cars there and each time have received good service. Today was an oil change. I appreciate the free inspection to know what needs to be considered for future work. They also give photos of the items in question. The waiting area is always clean and comfortable. When I picked up the car there was a handwritten note thanking me for the business. In this day - any thank you note is an above and beyond gesture, but to have it hand written was a pleasant surprise. I will definitely continue to do business with them.

He made it right i can't fault them for that actually. Did the right thing. I should have waited…read morebefore i ripped them apart. Honest shop.

My overall experience was exceptional. Staff took time to listen to me. I did not feel rushed…read more My car was fixed within days for the issues it had and the costs were very reasonable.

Took my truck in to find out I needed a new (maybe it was 2) catalytic converter(s). They replaced…read morethem, and my check engine came on again. They checked it and said it was a bad converter, but the had to get 3 bad codes before they could do a warranty replacement. After the second one, they just said to bring it in. Finally I was all done...NOT. Turns out I needed new converter sensors. They didn't replace them because they had already done all that work, and I didn't tell them to replace what I didn't know was broke. I thought that's what they were there for. This is the second time I've been there, and it will be my last

Donovan's is a trusted local business and we would take our vehicles to them for any cause (both…read moreDonovan's Express and the main location in Pleasant Ridge). When they discovered an additional issue right before they returned my vehicle, they did not charge for labor and even gave a discount on the part. When my AC recharge did not work the first time due to an underlying issue discovered later, they also did not charge for the failed AC recharge. The workers are always kind, patient, and explain issues thoroughly and carefully. They never act hurried or impatient, and when an issue arises on their end, they are apologetic and strive to make things right. My father listened to the Dale Donovan car show on Cincinnati's local radio station for years. We love supporting this local business! Shout out to Wayne for being so sweet and kind.

This review is based on help I received online alone which is why I am not giving a full five…read morestars. I posted in a local pleasant ridge group for recommendations for mechanics along with specific issues my car was having. Multiple people recommended this shop, but it did not have immediate availability. Kyle Donovan commented on my post accessing the issue as well as offering different solutions for it. It was like having your own chat bot! Just on that service alone I will check out this place in the future! Top notch customer service!

I am always a bit trepidatious when going to a new oil place because I have definitely had my share…read moreof places that try to sell me things I don't need. Pfefferle, was not one of those places. I pulled into the driveway to get my car serviced and it was packed. I almost left because I figured it may be awhile, but the tech assured me that it was only going to take about 30 minutes or so and with, all my traveling, I can tell you my car Is probably running on mud right now instead of oil... yikes. So, 30 minutes wasn't too horrible. I went inside and most of the chairs were full in the waiting room, but they had a tv playing horrible soap operas and a full pot of fresh coffee. I stood around for a few, and realized they had a stack of magazines that had some unusual titles. I'm an artsy type and they had, sitting on the top of the stack, "International Artist." I was pleased and parked my butt in an empty seat. The guy at the front desk was very nice and took my info. My car has lots o miles, so I told him I wanted the oil that would make it purr like a kitten again instead of an asmatic old lion. I presented a coupon to him and he nodded in acknowledgement. I sat back down and watched him greet several of the regulars by name, and that's always a good thing in my book. After awhile they came in and showed me how dirty my air filter was and I cringed... I knew this visit would entail more than an oil change because it had been a pretty long time since I'd brought my car in for service. After about 10 more minutes he came in and said my serpentine belt was bad, and I had a feeling it was so that was no shocker. Well, my 30 minutes turned to about an hour. Not a huge deal, but I think they had to order my serpentine belt from another shop. What I am bummed about is that they didn't tell me, and my boyfriend overheard them ordering it from another shop. Had they set that expectation of my wait, I would have been fine. When I was all done and ready to pay, the guy told me that my coupon wasn't valid because I used a more expensive oil. I probably looked like someone kicked my puppy because the original guy never told me that. For a high mileage oil change, fluid top off, air filter, and serpentine belt I was looking at $160. After he realized the first guy had been told about my coupon, he gave me a $10 discount. I was happy again! He also gave me a loyalty card that gives me my 6th oil change free. Bonus!! The thing I liked the most about them, is that they could tell my car had some issues while starting, and they offered some ideas and mentioned that the auto shop up the street was theirs too. I can say that I will definitely be back here, and I may even try out their auto shop. The service was great, and my car's asthma is silenced for a bit. :P

I have been a customer for more years (and vehicles) than I care to remember and have always been…read morepleased with the work and customer service Pfefferle has provided with both generations of owners. No gimmicks, just the straight story on your vehicle's issues. They will let you know what needs immediate attention and what will need to be done in the near future so you can plan. Team Pfefferle has helped me keep one of my Jeeps rolling for over 250K miles.

Mechanic told me last week to come back this week around a certain time. I come back today, he says…read morecall back in about a hour. I call back in about an hour, then says they can't yeh again, after taking off today to get this done. Don't lie about your availability if you don't know. You give someone a date and time, you keep that.​

I had stopped to get air in my tire before work around 430pm and noticed that my tire was bald. I…read morelooked online and found Quality Tire and Towing. I ended up making it there around 435pm. I waited for a little time. Once I was helped I was told I had to wait on the guy that does the tires. That was fine by me. So I waited about another5 minutes until he came out. Once he came I spoke to him about needing a used tire. He was very abrasive and came off as rude. I told him the tire size. It took him about 10 minutes to find it. Came back out and asked me to move my car facing forward, again very rudely. I pulled my car up at about 455pm. He didn't come change my tire until 520pm. Took him forever to do something that only takes a couple minutes to do. While being rude and if course I was late to work didn't get there until 6pm.