Flynn's always does great work. Their staff are personable and pleasant to deal with. I will…read morecontinue to go there for regular maintenance on all of my cars!

Fast courtesy service from competent people. Better than most of the big chains shopsread more

they wouldn't take the coupon that was advertised on their app. but the people were kind and did it…read morefast, just was a bit pricey and was bummed i couldn't use the coupon that was given to me

took my car in for service as it was gearing a rattling sound and they said it was my catalytic…read moreconverter. got a second opinion and was told it was something else and that the converter was fine. they tried to steal my converter. please do not trust them and get a second opinion.

We had a problem with a tire on our RV while heading West through KY/OH. This company and the fine…read morepeople running it opened early to accommodate us and get us back on the road. They discovered the problem and fixed it promptly. Their service exceeded our expectations. A big thank you to those service people.You really made our day!!

I understand that this is a family business with around 50 years of experience, and that reputation…read morewas one reason I trusted them with my car. I am very hesitant to write a negative review. I generally do not like speaking badly about anyone, and I believe in giving people and businesses a second chance to correct a mistake. Unfortunately, after several attempts to resolve this situation, I feel I should share my experience. About three weeks ago, I brought my car in for new tires. I was also advised to have additional work done, including replacing the brake discs and checking the fluids and other items. In total, I spent more than $2,000. After waiting quite a long time, we received the car and drove away. Partway home, the engine splash shield fell down in the middle of the road. Apparently, it had not been secured correctly after the service. I had to call roadside assistance to help secure it so I could continue driving. This cost me additional time, money, effort, and considerable frustration. I brought the car back to the shop, and they secured the shield. I then requested that a new engine splash shield be ordered and installed. I was told they would order it and contact us. Nearly three weeks passed without any update. When I finally called to check on the order, the person answering the phone told me that I needed to call back the following day to speak with the manager. I explained that I might not be able to call the next day and politely asked her simply to leave a message or note in the system for the manager. I even said, "I beg you, please just leave him a message." Her response continued to be essentially, "You need to call back tomorrow." That concerned me. From a customer's point of view, I had already contacted the business about a problem that resulted from the original service. I did not understand why I should have to repeatedly call back rather than have my message passed to the appropriate person. The next day, instead of calling, we went to the shop in person. We were then told that the manager was not there and that we might have to wait several hours. By that point, we were understandably frustrated and said that this did not seem like good customer service. The response we received was essentially, "If you think we're so bad, then don't come here." I was honestly stunned. In all my years dealing with businesses, I cannot remember being told something like that after trying to resolve a legitimate service problem. I did not expect perfection. Mistakes happen, and I was willing to give the business an opportunity to make things right. What disappointed me most was not simply the original mistake with the splash shield, but the way the follow-up and communication were handled afterward. I am sharing the facts of my experience. Whether this represents the normal quality of this business is something each customer can judge for themselves.

TERRIBLE SERVICE! I am ashamed to admit that I have used them for over 10 years. The ONLY reason…read morewhy, FREE oil changes and tire rotations because of a new car purchase at Cronin Ford. I just left Frustrated as hell AGAIN! This is at least the second time they LIED to me about rotating my tires when they clearly did NOT. Another time they did NOT place 1 lug nut back on my tire (which I did not take note until I got home 20 minutes away). And THE MOST DISTURBING ISSUE was when a kind motorist pulled me over only 3/4 of a mile after leaving Quick Lane, stating my rear tire was wobbling.... When I looked, THREE, yes THREE Lug Nuts were missing and the other Three were only finger tight. If it weren't for that observant motorist, I may have been severely injured if I got onto the highway as planned in addition to avoiding significant damage to my vehicle! STAY AWAY, YOUR LIFE MAY DEPEND ON IT

Quick Lane was able to schedule me for a next day appointment, worked with me when I had to cancel…read morelast minute and was able to reschedule for the next day. Upon arrival, the lady and gentleman at the desk were friendly and welcoming. I asked for oil change, tire rotation, and wheel alignment. Estimated wait time was about 1-1.5hrs. They had to squeeze me in due to me needing to reschedule so I wasn't too worried about waiting a bit longer. Waiting room was clean and comfortable, bathrooms were clean. At the hour mark the gentleman updated me on where they were at with my car and apologized for not having it ready. My car was completed within an hour and a half from the time I dropped it off. They didn't take advantage of me and add on stupid services I didn't need (I asked for a wheel alignment and didn't need it) and they provided me with all the paperwork for the checks they performed on the car. The few other customers waiting with me seemed to be pleased with their service and everyone was treated with respect by the employees. Prices aren't bad either, they have deals running online and have an app you can earn points on to put towards future deals. I'll definitely be returning to this location for my vehicle maintenance. Best tire/auto shop in this area. *24yro female for reference, young ladies like myself tend to be taken advantage of*

Reliable, honest & trustworthy - all hard to find in today's world, but not at Hilltop! Had my Jeep…read moretowed there & received top care! Turned out my issue was covered under a recall. Hilltop could have fixed & charged me for my Jeep, instead they walked me through my next steps on how to get it repaired! Being a 2 Jeep family, I highly recommend Hilltop!

Been coming to them for years. They get specialty parts quicker than anybody else in town and have…read morealways had quick a turn around when working on my 2000 F-350.

$141 dollars for an oil change only. The service man was rude and they wouldn't accept a $10 coupon…read moresaying he's "not a Valvoline shop." Never again and I sure wouldn't recommend this place.

Whitewater provided me with the best customer service and buying experience I've had yet at a…read moredealership. Bob was a pleasure to work with and his approach to sales was refreshing. The fair, simple negotiation and process to get everything sorted was awesome. No extra back and forth or drawn out process to add warranties and extra costs. The truck I came in for was in need of tires, and I wasn't sure if that was something I would have to pay for on top of the listing price, or if it could be negotiated, etc. The first thing Bob told me (before I even brought it up) was that he won't sell a car with bad brakes or tires. He had the tires replaced with a quality set, even had a second key made, and the truck was spotless when I finally picked it up. I will absolutely be looking to Whitewater Motors when we go to buy our next vehicle.

I recently purchased a used vehicle from this dealership and wanted to recognize the excellent…read morecustomer service I received. After purchasing the car, I had a couple of concerns that needed to be addressed. Bob was incredibly kind, patient, and genuinely wanted to help. Bob went above and beyond to find someone to repair my headliner after I had been told it couldn't be done, and he kept working to help me through the process. While the repair itself didn't turn out exactly as I had hoped, I never doubted that he truly cared about making things right. That's something you don't always find these days!!!!! Buying a used car can come with unexpected challenges, but having someone who treats you with honesty, kindness, and respect makes all the difference. Thank you Bob for going the extra mile and for taking such good care of us. I truly appreciate all of your efforts. I will refer as many people as I know and will absolutely purchase another vehicle from you in the future.

Ross and Shelby in parts were very helpful and even though they were experiencing technical…read moredifficulty, they still got me the parts I needed to complete the job. Very helpful. Very friendly. Very knowledgeable. I highly recommend this place

The deal ship was nice enough, but they failed to address the reason I brought my truck in. The…read moreoil change was optional. I was just under 36 k and wanted a multipoint inspection. Only the oil change was done and I really didn't care if it was performed. I had scheduled for both services to be done. I asked about my warranty and inspection when I checked it in.

The owner of the shop has been working on my cars since the late 80's. I've always trusted him and…read morehe is honest and does great work. He guarantees his work and is reasonable on price. Not on the cheap side but not expensive but throws in the warranty on their work which a lot of places doesn't. I've had oil changes to having custom engine parts installed. I will always trust him to work on my vehicles.

The best place I know to get an auto repair. I drive an older car and had work done over a year…read moreago! I haven't had to get any work done and my car got me through a very hard probationary period! I am getting a new car tomorrow and couldn't have done it with a trip to the repair shop! 5 star did such a great job that my family and I were able to save

Jacob and his team are amazing! I picked up a screw in my tire heading from Cincinnati to…read moreIndianapolis and pulled off at an exit off of I-74. Fortunately, they were close by. They fixed my tire in about ten minutes and got me back on the road ... and they wouldn't accept any money from me! Amazing!! Mark Bowser Co-Owner, UPS Store 5100 Author of "Sales Success" with Zig Ziglar

We had tires put on our golf cart. I drove it over to them and they brought me all way back to my…read morecampsite. They offered to come and get me whenever the car was done very friendly and very helpful. I will recommend them to anybody.