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    Cowabunga

    4.0 (1 review)

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    9 months ago

    Helpful 4
    Thanks 0
    Love this 3
    Oh no 0

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    Starbucks - Mango Strawberry Energy Refresher

    Starbucks

    (9 reviews)

    I have been a Starbucks customer for MANY YEARS. I've had the app on my phone for 10 years and…read moreorder almost everyday from various stores, even while traveling across the country. This is hands-down the WORST Starbucks I've ever been to. Customer service is a ZERO. I came here at appx 6:30 pm on Sunday, June 15. I ordered a coffee and waited for my husband and 2 kids to finish up at the arcade. I had to wait almost 10 minutes to order because initially there was only one older woman working and she didn't acknowledge me the whole time. There was one other small group there waiting to order as well. Finally another worker arrived to take orders, a large guy with long hair. I got my coffee 10 min later, and also ordered a few more things for my husband and kids. My daughter asked the man working for an ice water and he started giving her a hard time saying she has to order something. My husband signaled to him, showing him our stuff at the table saying we ordered. So the worker reluctantly gave her an ice water. We stayed for about 20 min then left. Less than 5 min after leaving at 7:13, I realized I had to use the bathroom before we drove home and I walked back in and asked for the bathroom code. They wouldn't give me the code to the bathroom! I know they remembered me, because the place was empty. I reminded them we had purchased several items and we JUST left. None of us had used the restroom while we were there either. They said "if you leave the store and come back it's a 'new occurrence' and you have to purchase something else"... this is absolutely bat$!t crazy. They proceeded to tell me this is "Starbucks policy". I will say it again: I have been a Starbucks customer for MANY years. I've been to various Starbucks, in various cities and states, and have NEVER had this happen. I would never give this location another dime. Disgusting treatment of PAYING customers!

    Was quickly in and out. Great customer service and great quality drinks. Wonderful experience.read more

    Rook Coffee - Vanilla Cold Brew (regular size)

    Rook Coffee

    (115 reviews)

    $

    Taylor welcomed me and gave good recos! Today I will try Guatemalan coffee!…read moreRafa made me my lovely cuppa!! Thank you both for your hard work. Great one on one service. Tidy and neighborly! Thanks soooooo much!!! Love it!

    Happiness starts with a good cup of coffee. After hearing so much hype about Rook, a local coffee…read morechain in NJ, I finally decided to give them a try. I stopped by the Long Branch location, located in a small plaza with plenty of parking. The interior is pretty small. No seating available - just a register to order, counter, pick-up area, and merchandise section. They only operate as a grab-and-go. I can see it being cramped during rush hours in the morning... luckily I came by on a weekday afternoon and was the only one there. Rook prides itself on having a small and simple menu. They only sell hot pour-over single origin coffee and cold brew. They picked a few things to perfect and do really well. So for espresso lovers, you're out of luck. BUT don't let that steer you away because their drinks are phenomenal. They use high quality, premium beans. The employee was extremely helpful with guiding me through the menu and giving me recommendations. I love that milks and sweeteners are available at no additional charge! They also have decaf and half caf options. I ordered a Vanilla Cold Brew (regular size $5.50) with milk and sugar. And let me tell you... it was love at first sip! It was probably the best cold brew I've ever had. Super smooth, rich, and creamy. The vanilla flavor wasn't overpowering and added just the right amount of sweetness. I definitely understand why so many people love their coffee. I wish there were more locations closer to North Jersey because I can see myself becoming a regular. If you can't visit a storefront, you can buy their cold brew concentrates or coffee beans online. Don't sleep on Rook!

    Cowabunga - coffee - Updated May 2026

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