i hate to support a massive corporation like this instead of local small coffee shops, but the…read morestaff here are so incredibly friendly and welcoming that it is always a great experience. the coffee menu updates seasonally which is fun, and the quality of the drinks is always consistently good. they also do frequent promos where you can get free coffee which is very helpful as i am a broke college student. i'm a regular here , shoutout to the staff

Always been a big fan of Verve Coffee chain. However, in this Austin location, they don't have any…read morehouse coffee.. Hence, all of their coffee options greater than $5 unlike their competitors around the area. Kudos for being environment friendly though: has enough options for recycling in this store.

I am a 43 year customer and I have witnessed a decline in BofA service that has caused me to…read moreimmediately change my current banking institution. I will try to qualify my above statement. There is no lobby service in downtown Austin, weather in New York City or Austin most BofA have no lobby service, appointments are booked up and they are days away, your combined Merrill and BofA accounts don't communicate with each other, attempting to get a needed closing document is near to impossible, you can't get a mortgage loan in this electronic age faster than 35 days, while a private loan company can. I could go on but it's much of the same. I will never recommend BofA to any family member, friend or anyone for any business.

The building is called BoA center, and there is a sign on the door that says it is closed and no…read moreATM access. Unbelievable. See photo attached.

The location is fine but why do I have to wait forever when there is literally no one there? The…read moreplace is always short staffed and if you are trying to get things faster or have other things to do then you probably should find another location.

I spent four weeks trying to setup a business account with them I went to another bank I had an…read moreaccount in 5 minutes.

I had two Certificates of Deposit and one matured on 1-15-26. I asked that a check be mailed to a…read morePO Box address so it would be more secure. Then on 1-19-26 another CD matured, I once again, requested that it be mailed to the same postal box address. The first CD check was never delivered. I got the check for the second certificate of deposit, but nothing for the first. When I contacted Texas Capital downtown office, Jarren Caraway, the banker I had contacted about sending the checks, told me on January 30th that he had placed the checks in the mail. When I explained to him that only one check had arrived and that the first check was over two weeks late he acted as if it was no big deal and that it should arrive soon. I went to the Post Office and they explained to me that if it had been received they would have delivered it. So now I am playing a back and forth game between the postal service and Jarren Caraway. Fast forward to today February 20th at 4 p.m. and I am still waiting for the bank to let me know if the check has been cashed or not!!! According to Jarren he has forwarded this issue to the "back office" staff and they have not given a status update. Jarren "claims" that only this department can verify if the check was cashed or if another check can be issued. Extremely unprofessional staff especially since it has been over one month and nothing can be resolved. DO NOT DO BUSINESS WITH TEXAS CAPITAL BANK. This bank will lose your check and act as if $3,000 is nothing more than $5.00. They are totally oblivious to the time value of money when it is NOT their money. An incompetent and unprofessional bank, since I have emailed and called numerous times. I have left phone messages but NO ONE at Texas Capital bank calls back or emails with any information whatsoever. Take your money and business elsewhere !!! I know I will !!!

This Wells Fargo branch is so friendly and helpful!…read more The second you walk in the door you're greeted by at least 2 associates with a smile on. They also usually have fresh popcorn waiting for anyone for free YUM! Tip: If you have any travel coming up you can exchange currency for almost any country in a short period of time.

These guys are amateurs when it comes to online payment. Have been on the phone with 3 different…read more"bankers" (collectively over 1.5 hours) and no one seems to know how to process an ACH payment. They want to blame it on the merchant, but when one finally talks to the right person, magically the payment goes through.

Great service and a beautiful bank -- once it's done :/) being renovated. Parking is easy with its…read moreown garage, a big plus downtown and everyone seems really nice and helpful. I've been a Chase customer for almost 10 years but new to Austin. I love this branch.

Not sure why this branch has such a low rating. I came in during the early afternoon with multiple…read morebonds to cash in and the teller, Lucy did a great job working with me as quickly as possible. There were a few customers in there and all of them were greeted by a staff and offered to help while my transaction was taking place.

Frost bank is dishonest! I went to my bank who uses Frost…read morebank for foreign currency exchange They screwed me royalty and will not give me back my currency back I now know not do business with them again I banked with Frost back in the middle 90's terrible experience with them then and I changed banks

This bank charges you to deposit cash! It's called a "cash processing charge!" And they use a…read moreMACHINE! Unbelievable. Been with them for 20 years but it is time to change banks!

There is a teller at this location named Donnette. She is an absolute rock star. Now retired, I was…read morea commercial banker for over 40 years and I know a good retail banker when I see one and that describes Donnette. She's old school: Friendly, capable, charming, polite and contagious personality. I'm a 31 year Wells Fargo customer and rarely visit a branch due to their superior online technology, but if I ever again need to visit a branch, I'll make a bee line for Donnette.

Donette was really sweet & wonderful. She took great care of me & made my day w her conversation.read more

Quick and easy notary service. Gotta have appointment though. Friendly folks. Parking is tricky,…read morebut they'll validate any nearby garage do you park free.

Chase SUCKS. I recently just opened up an account with them and went up in person with my forms of…read moreid and all extra things necessary and created the account easily. Next day I'm working and getting messages in my phone saying my account is going to be restricted and shut down if additional things aren't done. I go on the app and can't even open it no more and it's telling me to call the number on the back of my card that I haven't received yet cause I just OPENED IT YESTERDAY. When I finally get ahold of someone they tell me there's nothing they can do for me and I need to go back to to the back and do it again. No reason why no explanation just repeated them self's Rudely. Customer service sucks and policy's too. Maybe should have told me I have to do it all again before I connect my DIRECT DEPOSIT TO THE ACCOUNT NOW I'M GETTING MESSAGES SAYING I'M GOING TO LOSE MY ACCOUNT CAUSE THEY NEED TO VERIFY MY AGAINNNN AND CAN'T Do it over the phone is just nonsense.

Still after 7 going on 8 Years the Best Bank Ever! it is the Employees…read moreI go to two of Velocity Banks also the one on Braker Ln however downtown one touch my spirit. It is that Lady can't remember her name who helped me at a moment I was experiencing anxiety about paying my rent and hoping the money was right! an older lady you could see she has wisdom, and she is the most Beautiful One literally, she helped me so,ooo good gave me the solution. You cannot know how she made me feel and that everytime I go to My Velocity :) I leave feeling important and as though I matter and I'm not Rich at all just hard working. I wanted a bank where I could have a checking and savings and not feel intimidated when going there to handle business after all those years of Banking Im proud to say I FOUND THE BEST!!! let me quickly mention there is and Black Man at the Braker Ln one he lifts my Spirit everytime I see him he is warm and honest and sincere and you could feel it in his energy. THANK YOU VELOCITY GREATFUL

Do not use this bank! Even though I let them know that I am in a foreign country, they randomly…read morekeep shutting down access to my account leaving me without any money on the other side of the world. I have had to stay up late because of the time difference to call them to try to resolve this, but it does not seem like it makes any difference. This has also caused me to be unable to pay some bills on time, which of course they will do nothing to resolve. Do not use this bank! Even though I let them know that I am in a foreign country, they randomly keep shutting down access to my account leaving me without any money on the other side of the world. I have had to stay up late because of the time difference to call them to try to resolve this, but it does not seem like it makes any difference. This has also caused me to be unable to pay some bills on time, which of course they will do nothing to resolve. This place has 0 customer service and will just hold your funds at the drop of a hat with no ability to resolve in a timely manner. I guess if you enjoy your funds being held hostage, by all means use this fraud of a financial institution, but you'd probably be better off using BoA or just keeping your money in a safe at your house. In short, this credit union is 100% shady, beware storing your funds at this "financial institution". Edit: Due to Velocity being unreachable and now the snow storm. I had to wait until Tuesday night my time to speak with them. I have been without food and lodging for days mow, and will be for another day. These people are holding thousands of dollars hostage which has caused me to go homeless and hungry. I honestly have no recourse until one of these muppets is available again. I repeat, never use them!