One stop shop is how I like it from primary loans, investments, boats, trucks, cars etc UHCU has…read moreyou wrapped up. Jake is my "Go To" and usually the time is half what others quote. Save some money & most importantly time and give UHCU a call. CL

Steve Finch, Lisa Fennell, Fred Muñiz were all very wonderful to work with through my whole loan…read moreprocess. They were extremely help from start to finish. They were also able to provide me with the best possible rates in the area.

An excellent experience! The clerk who assisted me was very knowledgeable and efficient.read more

Prompt, courteous, friendly smile and attitude by Sarah and Joshua…read more.. Situation handled with ease and in a timely manner. My favorite Amplify location!!

We have closed our accounts at TCCU as of today. We traveled 20 miles to the Credit Union to…read morefinalize paperwork on a loan. When we arrived, my wife needed to use the restroom, but was informed they don't have "public restrooms". She walked a block or so in downtown Austin to Franklin's BBQ that allowed her to use their facilities. When we got in to see the loan officer, we got the same explanation as the receptionist: "We're not allowed to let people behind the teller desks". At this point, I decided not to pursue the loan. Someone I assume to be the bank manager came over to offer the same explanation. I asked, if a person had a true emergency, could they under some circumstance use their restroom. She replied, "Only if they sign a log and are escorted by CU personnel." Shouldn't they have led with that? At this point, I closed our accounts.

Continuing my earlier list of problems:…read more (13) Most password reset systems send out a url for the user to click in order to initiate the reset. Instead, TCCU sends a temporary password, which is an acceptable alternative, *if* TCCU made it extra-clear that this is what they're doing. But they don't, which results in some users skimming the message and clicking the link in the message thinking that it's the reset link, when it's actually an unsubscribe link. To wit, the subject of the message should be changed from "Lost Online Banking Password Request" to the more specific, non-ambiguous, "Here's your temporary password", *and*, instead of listing the entire cryptic URL for unsubscribing (!), the message should instead be HTML email with the hyperlink embedded in the word "Unsubscribe". (15) There's often a phenomenon in customer service where a customer has a problem (the original issue), then when s/he tries to solve that problems, s/he runs into more problems, such as a bad website or clueless support reps (the resulting issue). The resulting issue often makes the customer even more flustered than the original issue. Compounding this, when the customer explains the original issue and then the resulting issue, poorly-trained support reps zero in on the original issue and completely ignore the resulting issue. That creates a NEW resulting issue, and the customer could then wind up stacking half a dozen resulting issues while desperately trying to get staff to even *acknowledge* those resulting issues, much less actually address them. This happened to me multiple times. I told the first phone agent that I logged in but couldn't find where to change the answers to the security questions, so is it possible to do that on the website, and if so where? She didn't know (which is a problem in and of itself), so she put me on hold, and then when she finally came back she said, "Yes, you can change the answers on the website." (Groan.) I told her that was unhelpful, because I'd already told her I was logged in and couldn't find where to change the answers, so again, WHERE do I change the answers?! She put me on hold again, and then came back and said, "When you log in, you can change the answers." (Groan.) I told her, "This is the THIRD time I'm telling you that I'm already logged in, which you're ignoring. Let me speak to someone else." She transferred me to a supervisor, I explained that I told the previous rep that I was logged in and couldn't find where to change the answers, but she kept blithely telling me that I could change the answers on the site, which didn't address my query of WHERE could I change those answers? The supervisor likewise completely ignored the resulting issue (the bad service from the first agent) and instead tried to solve the original issue (how to change the security answers). They've failed Phone Support 101: LISTEN to the customer, and if there's a resulting issue from an original issue, address the resulting issue FIRST. (16) When I log in and click through to my checking account, the website says, falsely, "There are no transactions yet." THIS IS BLATANTLY INCORRECT, as I actually have numerous transactions. Again, it's bad when any website gives wrong info, but especially so when the site is a financial institution. What they really *meant* to say is, "There are no transactions in the last 15 days." It's bad when customers have to second-guess the website to try to figure out which things are true and which are false. (17) The 15-day default for the transaction (tx) window is utterly ridiculous. The *minimum* default should be at least the last month's worth of transactions, and if there are none within the last month, it should show at least the last 20 txs. (18) There's a horribly unintuitive "Scroll for more [transactions]" feature. You have to scroll down, BEYOND the visible list of transactions, then have to scroll back up to see how many transactions it deigned to show you. (19) They get kudos for letting you resort the txs into chronological order (to match what your bookkeeping software likely shows you), since most banks and credit unions don't offer that feature.

I don't go to the branch often, but when I do, the staff has some of the best service I have…read moreexperienced anywhere. So friendly and helpful. Not only do they help with my request but they give me information to use my account better. I love the reward points.

Had a great experience setting up a new checkings account, Sam was very helpful and explained…read moreeverything I needed to know , I would definitely recommend coming here if you need a new bank!

She helped solve a lot of problems today I didn't know where else to turn She put me on the right…read moretrack and got my problem solve

Great place to bank! Drew was very kind and helpful. My husband and I are former IBMers and have…read morebeen banking with this credit union for over 40 years. Highly recommend!

We had a wonderful experience with Kim Watson and everyone involved in making our transaction as…read moresmooth and easy as possible. They really know how to get things done in a timely manner and kept us updated along the way.

I would also like to mention that SSB closed my debit card without informing me leaving my husband…read moreat the cashier at H‑E‑B with no way to pay for a week's worth of groceries! An improvement would be to call the customer before shutting a debit card, refund the $30 fraudulent charge, and Allison should follow up and fulfill the promises she makes to a one of SSB's customers' on the phone.

We love The Bank of Austin! We've always banked at large banking institutions, and moving our…read morebusiness to The Bank of Austin has been a breath of fresh air! The customer service is impeccable. When we call, we actually get a human on the phone, and they are always helpful. Every bank employee I've interacted with has been cheery and knowledgeable. I'll take one or the other, but to get both every time is like hitting the lottery with every interaction! They also take security very seriously, which gives me a peace of mind. The branch manager, Amanda, was the best thing about our old bank, so when she left we started looking for a new bank. To our surprise and delight, she ended up at The Bank of Austin too! Bobbie has also gone out of her way to help us with services for our business. Even the President and CEO, Jon, is always willing to help if we need him! I couldn't give this bank a higher recommendation!

DO NOT refinance your home with this bank! Be wary and make sure you get something in writing…read more Former employee, Carl Arceneaux, did not process my paperwork to lock in my rate and Kaylene Beck will not honor the previous terms. I started this process at the end of December 12/29/21. Provided pay stubs and bank statements as needed. Red Flags 1.) They kept asking me for Pay Stubs & Bank Statement at the beginning of each month for the past 3 months. I have provided statements dating back to Oct 2021 thru Feb 2022. That is 5 months' worth of statements. 2.) Beginning of Feb, Carl mentioned they had to hold off on processing paperwork until they saw my annual property tax notice. Didn't think much of it at the time because I thought we were locked in. 3.) My expected closing date was supposed to be March 6th. Comes & passes with no word from Carl. I tried to contact him by email and phone, no reply. 4.) Kaylene replies with this message 03/10/2022... "We have received the verification of mortgage back from Wells Fargo. The best rate that I have right now is 3.875%. Do you want me to go ahead and lock that in? I do need to get a couple of things from you: February bank statement for Wells Fargo accounts Two most recent paystubs. The last one we have is from 2/1/22" 5.) I was quoted 3.375% at the beginning of January, and in good faith waited for this to close. 6.) Today, 03/21/2022... I reached back out to Kaylene and Texas Partners Bank to voice my frustration and the best rate they can give me now is 4.25% on a 30-year fixed.

Carrie and her team have been incredibly patient with me through my first home buying process! They…read moreanswered all of my questions and were extremely responsive to e-mails and phone calls. They provided mortgage calcualtor worksheets which was incredibly helpful. Theyprocessed my loan quickly and I closed on time without a hitch! I highly recommend Carrie and her team at First United!

Friendly, professional, and exceptional service. Great business banking benefits if you're a new…read moreLLC.