Prompt, courteous, friendly smile and attitude by Sarah and Joshua... Situation handled with ease and in a timely manner. My favorite Amplify location!! read more

over the past couple of weeks, I have had a couple of issues that were not able to be completed online, but rather required a visit to the branch. On both occasions, the customer outstanding. Both of the customer representatives were tenacious, thorough, and very successful. I appreciate it so much. read more

Best bank (CREDIT UNION) ever! I finally realized after 30+ years with the big(est) bank that I have had enough of fees, mistakes and being treated like I don't matter. This place is too cool. Fast, efficient, no fees. Did I mention, no fees. And the interest rate on one of my accounts is higher than the 'special treatment' I am getting a yet another big bank for having lots o money with them. The employees are genuinely concerned about my financial well being. This was shown to me today through how they expedited my new business account opening. read more

If your tired of big banks and just being a number, plus being nickeled and dimed to death then I would switch to these guys.

I had a fraud issue. She helped me through the process to secure my account and what i needed to do going forward. She was very organized and knowledgeable. read more

This is my favorite Amplify branch because the employees are outstanding. I especially appreciate Joshua's research and thoroughness on the issue he helped me with. read more

My husband and I opened a checking and savings account and set up online banking today. Colson was very friendly, knowledgeable and provided efficient customer service. He answered all our questions and was so patient. Thank you for your patience and assistance! read more

AMPLIFY Credit Union with branch manage Bill Ownbey and his awesome team are over the top fantastic. Bill urged me to sign up for their Amplify VISA Rewards card, saying if i make just one spend, I would get at least $100. I spend about $58 and received $175 which was directly deposited into my checking account. What a super deal ! This is the place for you to do your financial business. Friendly helpful staff and officers. Bill Ownbey is by far the most resourceful and helpful manager. I strongly recommend you stop by, open and account and use that VISA rewards card. $$ Not only will you get extra money, but work with the best people in the banking/credit union business. Cliff Hahn Real Estate Broker Austin/Cedar Park/Leander read more

I am okay they are not open during COVID-19. The lobby is closed. However, I went by today to withdraw some cash and the ATM will only allow you to view balance and something else. I really have when my time is wasted. I went there because it is closest to me. I did this after talking on the phone with a representative about trying to access my account and deposit money. This is unacceptable. I am glad that I did not make this my primary bank. read more

Can't believe they moved but not the location change , it's the fact that some idiotic business decision not to have a drive thru, for not only convenience but for aiding a disabled as myself !! Also this idiots closed my line of credit after bing a member for 25 years Nd never missing a payment based on OTHER accounts on my credit (adverse preventative action) And no one from branch manager up through lending manager could care less What a joke go anywhere but here read more

Bill Ownbey & Nate King exceeded my expectations of a "bank" THEY genuinely care!! I was in the process of changing banks and had to switch accounts and get cash ASAP to pay my employees. Here is the funny part is was 5:59 on a Friday and I saw Bill walking out and grabbed him and he cane back opened the bank assisted me in cashing checks and created an account and helped me on my way! I am so grateful and appreciate of everything they did for me! They are definitely on the Customer Service side! Bill and Nate you rock!!! Thank you!! Rebecca Wooten, Your Local REALTOR® (512) 662-4020 read more

They tried to make it right, but I had already moved on to do business elsewhere. It's too bad because they offer good products but they need to recognize when they have a potential great customer who needs access to funds quickly. read more

I guess the corporate fat cats at Amplify never figured their long time members would notice them change. Sure they're a "credit union" but they operate like your typical corporate bank these days. For context I opened my accounts in 2008. I stopped recommending Amplify to people a couple years ago. I'd say that's when this bank started to deteriorate and seems to be inline with reviews I've read from other long time members as well. Coincidence? Unlikely. At this point I've been driven to other financial institutes because this particular organization has violated my trust too many times and has made it quite clear that I am just a number. Regardless of the fact that I have ALWAYS had direct deposit, they nickle and dime me every chance they get. If you're going to be treated like a number, then you may as well use a better bank with more benefits. Credit unions aren't the only places that offer free accounts anymore and Cap1 offers a higher interest rate on their free checking/savings than Amplify. read more

unfortunately, amplify hates you as a customer. if you have a problem that they could easily help you fix it your credit,they are going to choose your money over you. they aren't there to help you, they are there to exploit you. they could make a simple fix, but they won't, because "reasons." I had a problem with the autopay and it caused a few hiccups and I had some payments that were barely past a month. i asked them if they could do me the courtesy of taking them off, nope. because f you customer, your money is all that matter and we're not here to help you... if you use amplify, just know that these greedy effers aren't going to make the slightest effort to help, unless that means helping drown you, then theyll be glad to hold your head underwater. go to any other bank. ANY OTHER BANK. Useful Funny Cool read more

I went in to take out a loan at amplify Bank a while back. Alone did not show up on my credit and did not send me a statement or anyway to pay the loan. When I called and I found out the lady that waited on me never even submitted the loan application. They finally did. Now I just called them about credit card offers and was lied to and manipulated by one of the employees. Avoid this place. So, the saga continues. They made good on fixing this for me. The manager took full responsibility. I am pression of them has changed, I think it's honorable that they did the right thing. read more

Excellent Service! My wife and I visited the Cedar Park location and had the pleasure of meeting the Branch Manager, Bill Ownbey. Bill was patient, informative, and went above and beyond our expectations when helping us with opening a new account, updating an existing account, and providing information on other services we may need in the future. I would highly recommend Bill and this branch to anyone that is looking to make a change from a "Big Bank", or just needs a good bank with great service. read more

I have been doing business with Amplify for over 15 years and the service has always been impeccable. Employees are always friendly, courteous and kind and not pushy. I would highly recommend this Credit Union. read more

Been a customer for 30 years and have always gotten excellent customer service! My son and I had to open a joint account with a large deposit and we had to make an appointment because of covit,everything went great.On occasion when I was visiting the lobby I was even offered some benefits I wasnt even aware off. Always able to help, professional and willing to work with you to get where you want to be. No way I would ever consider a new bank!!! read more

I've been working with Bill Ownbey at the Cedar Park branch, on some of my personal finances. He has been invaluable in helping me sort things out and come up with a short-term, as well as a long-term plan. I feel like he has gone above and beyond in helping me out. It's nice to have support and know I can trust someone at my bank. The service I have received has exceeded my expectations. I am very appreciative and would highly recommend Bill and this branch to anyone looking to change financial institutions. read more

I started banking here when it was the IBM federal credit union over 22yrs ago. I have worked with many of the employees over the years and have always been treated with respect however the staff at the Cedar Park 183 Toll branch are truly amazing. I have had nothing but fantastic customer service starting with the Branch Manager Bill, then account services with Josh, financial advisor Jennifer and of course the fabulous ladies that help at teller services. Unless you have a crazy request they all will do whatever they can to get it done for you. I can't say enough good things about everyone here but you won't be disappointed with your customer service at this branch for sure. Thanks everyone!! read more

After banking with them for years, I would say there lending department is pretty awful. I did get loans, but they were never on time, communication was horrible, and too much red tape. And now they did away with free business Acct's for Small business. In addition they nickel and dime on every little thing. read more

I've had a few interactions with the manager at this location and I whole heartedly believe she sort of likes giving people a hard time and demonstrating an omnipotent sense of power over other people's money. The newer location in Round Rock is staffed with better quality employees and I now avoid this Cedar Park location. read more

I have been with Amplify since 1998, great service, very happy with the bank. If you get direct deposit they give you free ATMs.

When you call the 1-800 number you definitely do not receive any personal touches. The people you speak to are very disingenuine and don't seem to really care to go the extra step to provide you the information you need. I was speaking to the first rep. I got and was told to hold on and then a few minutes later someone else answered. I considered moving my banking here but definitely won't be doing that. read more

let me just I LOVE LOVE LOVE my bank! The Round Rock and Pond Spring Rd locations ROCK!!! Super nice and very helpful. BUT the Cedar Park SUCK! You would think its a totally different bank. People are rude and not helpful! Went today to ask about my check card and before I even finish my sentence she said she couldn't help me! After I asked if I could finish she said "Oh, yes I can check that for you." I go out of my way to not have to use this branch. Love my bank BUT the Cedar Park location SUCKS!!! read more

Unlike my former CU, these folks are really nice. They seem happy to take my money rather than behave as if it is a chore.

I recently joined Amplify. I followed Bill Ownby from another banking institution. Bill and his staff are friendly, professional, quick to respond and always know the answers to complicated questions. They go above and beyond to help you with paperwork, credit card applications and account investments. I would recommend you check Amplify, Bill and the employees of the Cedar Park location out. You will not be disappointed! read more

The Amplify in Cedar Park is not very personal. They don't greet you when you walk in the door. We took our account elsewhere and they could have cared less, even though it was a very sizable account. read more

I stay so frustrated with Amplify! We've had two auto loans through them and both times they have been SO unorganized! We are constantly having to go back up to the branch to take more paperwork because they either lost the first copies they made, or because they didn't tell us we needed it to begin with. We have checking accounts with them too and those have been fine. My advice is to steer clear of the loan department! read more

We really had a great experience with the people at this branch. Especially with Malcom Ray, he was great in answering all our questions and helping us by listening to our concerns. Thanks for great service! read more

I'm a bartender in Cedar Park and I don't have the most conventional of hours and always find it difficult getting to the Credit union before closing time. I went in today to deposit some cash into my account. While the girl was processing my deposit there was a guy working behind her who overheard that I can never seem to make it before closing time. He came over and told me about the night depository and how it worked. That was so convenient and I am so glad that he was listening to see how he could help me out. I've been banking with Amplify since 2006 and they have always helped me anyway they could. Thanks Amplify! read more

Within 6 months Amplify have sent me letters saying my debit card has been compromised and sent me replacement cards. Nice that the company has replaced my cards but twice? This company might be local but they don't seem very secure with their accounting. I use to have an account at a large bank for years, never had a security issue with my debit card till I went to Amplify. The extra 2 dollars in interest on my savings account isn't worth the peace of mind of security. I closed my account after a year. read more