Terrible experience. Applied for a HELOC and asked what the interest rate was and they said 7%,…read morewhat the amortization schedule was and a delineation of closing costs. Loan Officer gave a total of costs but then the processor said there were zero costs and no one would broach the amortization schedule question. I called the manager and he finally gave me a break down of costs , FINALLY. He said that they just make you pay $14 for every thousand drawn out. I used a loan calculator site and that effectively is 17% interest amortized over 25 yrs ... or 7% interest but 7.5 yr amortization schedule. They are screwy all the way around. If they're screwy for helots , they're probably screwy for ANY loans or savings accounts ..... anything. Steer clear of them. Go ANYWHERE else !

On 4/17/2026, $2980.00 was stolen from my RBFCU account. Even though RBFCU says they provide NCUA…read moreinsurance, they have denied reimbursement. They have said the facts show I clicked "ALLOW" to approve the transaction on a text they sent me. This is NOT TRUE. I never even saw the texts as I was in deep conversation with "their fraud dept representative". They want me to believe someone could have called me from their number but they won't believe that the same someone could have hacked and taken over my phone! My facts are that I received a text from RBFCU followed by a call from their phone # 210-945-3300 (the same # they alway and continuously call me from). Their rep proceeded to guide me to make transactions geared toward stopping and preventing the continued fraud being attempted on my account. When I immediately tried to call RBFCU fraud dept to verify I was talking to them, my hold time was 58 min/58 sec. They finally called me back 1 1/2 hours later from the same # 210-945-3300 they have always and continue to call me from. These facts lead me to believe it was RBFCU who stole my money! This bank in which I've been a member for 14 years has accused me of being complicit in a crime. I have all my money with these people. I have had car loans, home equity loans, cds, money market accounts, checking and saving accounts. I have excellent credit including a well above average credit score. But they are insinuations that I am a thief. They used to be an excellent company but no more. Please stay far away if you want your money to be safe!

7 employees on site and they only allow one to help. The other 6 aren't qualified. They should go…read morehome if they are working.

They have someone available by phone 24/7. Take that BOA! Bank open Saturday mornings for walk…read morein. Drive thru during the week til 6. By phone I've only ever waited a minute or two on hold if at all. Free ATMs in 600 Valero corner Stores in Texas and 400 Frost Brand ATMs. No monthly fee for kids up to age 25. Also waived if you direct deposit your paycheck. ​Keep in mind they only exist in Texas, but while you live here they're da bomb!

We had the pleasure of working with Rochelle at the Cedar Park location. She was very…read moreknowledgeable and personable. And she was patient in answering all of f our questions.

As they always say if I could give zero stars I would. About a year ago I opened an account from…read morehere to take direct deposits from a side gig I have going, well before I could even get my first direct deposit in they said I had some fraudulent activity on the account. Granted the only thing that was in the account was the $15 or so dollars it took to open it. So I go in to talk to them and they let me know I'm not able to get a debit card now. So why would I want an account I can't access 24/7. So I bite the bullet for a year, during this time they won't give me a debit card but they will give me a line of credit which I use because it helps my credit score. So as usual my DD comes in and I stay up to date on my end of things only to still be refused a debit card, and as aggravating as it's been I still gave them my business...UNTIL, this institute took it upon themselves to dip their fingers in my account and helped themselves to some of my money without my permission. Of course upon bringing this to their attention they immediately went on the defensive and this is when I made my decision that I am not going to be a victim of this kind of bs. I bank with ATFCU/UFCU and Capital One and this is by far the worst. Beware consumers, do your due diligence.

Great bank with good interest rates and great service! The staff is very friendly and professional.read more

I was searching for a business bank account with no fees, and while I explored many online options,…read moreI was pleased that one of the most competitively-featured account options was just around the corner in Cedar Park. While their process was longer than I expected, I appreciated their attention to detail to protect my account. I also appreciated the personal touches and follow up from Brian, Mayra and Maria. They have a team that helped oversee my account creation. Even when one was out of the office, they kept each other informed As to which part of the process was next. They had documents ready to go when I walked in, and engaged with my young daughter to help her feel at ease. I look forward to good experiences in the future.

I have used this location since 2004. Every encounter with this person has been useless. She is…read moreoutright rude. She has never been helpful to me. It is never about finding a solution, but rather getting me out of this branch. I can take the same issue to another branch and get assistance. Funny how that works.

Isn't website supposed to make it easier. Trying to book a meeting at the Lakeline location but the…read morewebsite didn't let me. Kept trying to call the branch but no one answered. Went there early morning, sat for 20 minutes but no one greets me, I saw only 1 lady there and she had a client. I'm not sure if it's only 1 person working in the morning or they understaffed.

Update on service: Inside the bank, I've only encountered friendly employees who care about solving…read morewhatever issue I have come in to discuss. I believe this to be a solid branch.

Theresa is amazing! As soon as we walked through the door she greeted us with excitement along with…read morethe other 3 people in front of us- making everyone feel seen. She handled everyone in front of us swiftly and kindly. Our situation required a little more work than a typical transaction, but she stayed optimistic the whole time. She called to her coworkers for assistance and they happily jumped in to help and resolve the matter quickly. They all made us feel seen and appreciated our business.

As part of the grand opening I was given a tour of the building by several friendly and…read moreprofessional staff members each showing off their part of the operations. The building itself is new and spacious and quite nice inside. There's a lobby with several teller desks, a safety deposit box vault, a lounge with snacks for customers and even drink machines, and an excellent meeting room that can be reserved by members of the community. There's also a working drive-through with several lanes outside which is a welcome addition since many banks like Bank of America and recently Wells Fargo have started removing their drive-thoughs to force you into the lobby instead.

This is a terrible bank. Every time I put my money in there the federal department flags. The money…read moremakes me have a hold on it every time I purchase something the fraud department pops up and turns off my card to call constantly every single time and make a purchase to even if I wanna make a Gatorade purchase at the store. My card was shut off last night because I made it too scary to purchase movie to Apple. And had to call I would not recommend this bank at all.

I try to avoid visiting bank locations as much as possible. This location is the closest to our…read morehome so when I absolutely must go with no other option I go here. Recently I've had to visit a few times. The first time to pick up a foreign currency order. The tellers were busy handling customer issues and after 10 minutes another teller appeared to assist me. I was totally grateful as I left I noticed the tellers were still assisting the same customers. On my second visit I was making a large (to me) deposit and to my surprise there was no line. Easy in and out! The only knock is that when they are busy you will wait. I've actually walked out a few times as the line was almost to the entrance. The tellers possess excellent customer service skills. They are very courteous, friendly, and efficient. You can tell they are provided with customer service soft skills training. I should mention that they do have a drive-through and an ATM.

I've been a customer of Bank of America for almost 40 years. I've been into this branch about 10…read moretimes. I've waited 10 minutes just to see a teller when there was no one in front of me. Today I waited over 30 minutes to have a document notarized. I will never go to this branch again. It would be quicker to drive 10-15 miles to another branch than waiting in this place. I wish I could give it ZERO stars.

I've always had a good experience going here. Teller line moves fast,; however, there's always long…read moreline to see bankers. The bankers are pretty thorough servicing our baking needs but they can be more efficient in my opinion.

The teller counter is hidden in the back. When I walked in, I had to be directed to it. The teller…read moreI interacted with was kind, but as she was almost done processing my transaction, she informed me I would be charged $10 because I'm not a customer. I was cashing two checks from Chase Bank, yet Chase wants to charge me because I'm not a customer. Seriously? I'm wondering why the teller didn't start with this information rather than going through the whole process and then delaying me to cancel it? I will actively be telling people not to bank here. This is a terrible way to treat people trying to get money from your customers.