The Credit Union reached out to us in a very professional way and showed us what a Credit Union…read moredoes and that is help your members out! Thank you for taking care of this.

Super clunky website, and be careful to avoid late fees! They do not use electronic payments,…read moremeaning your bank must cut a check. They can be slow to process checks, and may charge you a late fee -- It's their bottleneck, not yours (holidays are not an excuse). On the upside, they did take the late fee off my very new account. Example 1: Check issues by Compass Bank to arrive 11/13/18 GTFCU stamped on check received 11/13/18 (fast!) This was a $1 test payment Example 2: Check issues by Compass Bank to arrive 11/21/18 GTFCU stamped on check received 11/27/18 (slow) This was a car payment Example 3: Check issues by Compass Bank to arrive 12/21/18 GTFCU stamped on check received 1/3/2019 (slow) This was a car payment.

Kyla Sheppard was fantastic! I had some time sensitive issues and wasn't even a member yet. She…read moretook her time and explained all the benefits and squeezed me in when there wasn't really time just to make sure I was taken care of. She was the only one working that day, so the comments around long wait times are accurate, but she warned me about this and remained incredibly friendly. When I came back in she remembered me by name and greeted me. 10/10 customer service. As I did not have an appointment, I'm not going to complain about the long wait times, but do know it will be awhile if you don't schedule ahead.

They made my mom wait when she had an appointment. After she had been waiting, they told her they…read moredidn't have time to see her today. Very inconsiderate.

It's a bank. It's fine. I've had pretty typical banking experiences here. They're polite, but I…read moremostly bank online.

This place needs an upgrade bad! No space and the employees are very slow. Took 45 minutes for the…read moredrive through with two cars in front of me. It's just ridiculous since this is the most convenient location but it's just a horrible one.

I've banked at this branch for my small business for several years. They have been great. very…read morehelpful, capable, communicative, and friendly.

Great local bank. More flexibility than nationals can provide, like easy transfers by email or…read morephone

They never answer the phone. And the app doesn't work as it should. And they cancel my card all the…read moretime

Great customer service, be sure to meet Jessica Rivera while you're there, she is a Super Star,…read moregreat smile, very friendly and professional. I have some special needs and she listens, let's me finish without interrupting or trying to finish my statements or questions, and then answers my concerns with ideas and solutions in a way that makes sense. I give them a thumbs up for seeing me as a person, then a customer and more importantly as a friend or part of their family. Special KUDOS to Jessica for setting the friendly tone of the whole First National Bank of Elgin.

Do not do business with this bank. I am the POA for my brother, who is Ill. I have had need to…read moreutilize the Power of Attorney Form on numerous occasions with no problems. We have been having problems accessing my brothers account so I took the POA form and my ID by the Elgin location to get assistance resolving the debit card problems and to add myself as a signer on the account. They declined to accept my POA form, which is perfectly legal. Signed by all parties and notarized. I took off work to take care of this today and had to travel to a different town because the closest location is 40 miles from my home. Now they're requiring me to go back to my brothers nursing home with a blank form in hand and a notary tagging along so I can completely redo what has already been done. I want to reiterate that I've already had need to use this form with other companies and had no problems. This bank is misnamed. In no way are they convenient.

From the owner: Bank confidently. We are here for you. First National Bank…read moreTexas (FNBT) and our affiliates, First Convenience Bank and First Heroes National Bank, are strong, proven, and stable community banks. We offer convenient locations with extended hours, online and mobile banking services, and innovative, customer-friendly financial solutions, such as a variety of checking and savings accounts, business accounts, CDs, IRAs, credit cards, consumer and business loans, and mortgages.

I still sing songs of praises for Credit Unions that are not-for-profit, member-owned cooperatives…read moretypically offering lower fees, better loan rates, and higher savings interest. Customer satisfaction is beyond measure with knowledgeable and accommodating staff. Since my last review, the Texas DPS Credit Union has been remodeled. Before, I had to wait in line, standing, waiting for the next available teller and now, if no one is waiting, a teller greets me and accompanies me to their individual office to execute my transactions. If there are customers before me, I just sign-in on the sign-in sheet and wait for the next available teller comfortably in the lobby where there are coffee, snacks and juices. Also with Shared Branching, at Texas DPS Credit Union, I can conduct transactions with my main Credit Union in California.

The staff and customer service is very rude. I had an interaction with the president and didn't go…read morevery well, needless to say. She talked to me like I was a child and made me feel very uncomfortable and I don't appreciate that one bit. Do the employees get treated like she treated me, because frankly too many other banks/credit unions are treated like this, and I will no longer be a customer of this establishment and will be telling everyone I know NOT to be a customer here.

Immense gratitude to FB Elgin on my banking oversight. I am forever grateful for treating me with…read morekindness, dignity and respect. Thank you.

Supposed to be a full service bank, it really isn't…read more At this location, the staff are very friendly, who are very good at their jobs. My beef is with their Bill Pay system. The vendor they use for Bill Pay must have loved using the Pony Express. The vendor they use is not electronically connected to the "large" credit card company I use for my business expenses, therefore payment are made via US (Snail) Mail. I process my payment at the end of the month and my due date is the 16th of the following month. Every month, I sweat it out that the check, Frontier Bank sent, will arrive before my due date. Last month, Frontier Bank mailed a check on July 30th and was processed at my bank of August 15th! This issue has been going on for months and on September 30th, my accounts will be closed. My other bank, located in Austin and all over the US, has no issues with their Bill Pay system. Stay tuned to see if Frontier Bank really cares about customers and makes a change for the better.

shi*tty service don't come here , i had all my information ready to open up an account & they told…read moreme I couldn't open one, since I already had one from 2-3 years ago but I told them I have No more acces to that card & info & they said they couldn't do it cause i Didn't have info about my old account , seems like they play 21 questions with a lot of people

Been banking with UFCU for over 10 years and this branch is the worst location! Never had I had an…read moreissue until today! Terrible customer service!