Kyla Sheppard was fantastic! I had some time sensitive issues and wasn't even a member yet. She…read moretook her time and explained all the benefits and squeezed me in when there wasn't really time just to make sure I was taken care of. She was the only one working that day, so the comments around long wait times are accurate, but she warned me about this and remained incredibly friendly. When I came back in she remembered me by name and greeted me. 10/10 customer service. As I did not have an appointment, I'm not going to complain about the long wait times, but do know it will be awhile if you don't schedule ahead.

They made my mom wait when she had an appointment. After she had been waiting, they told her they…read moredidn't have time to see her today. Very inconsiderate.

made an appointment to open a business bank account with brenda and it was immediately cancelled…read morewith no reason whatsoever. made another one and it was cancelled 3 hours later again by brenda. no one answers the phone. i keep getting appointment confirmation messages but when i go to check whether i even HAVE an appointment nothing will show up. i am moving to a different bank because i have literally so many issues with bofa, and i have been with them for years.

Received a call from Bank of America Fraud Dept in Pflugerville, TX alerting me that someone tried…read moreusing my debit card for 3 different transactions. Couldn't hardly understand this guy (definitely had an accent). He couldn't give me the last 4 numbers of my debit card, only the first 4. He didn't send me a text message with a code to verify my identity. For all I knew, he was a scammer and I wasn't about to fall for that!!! He ended up telling me that they denied the attempted charges and my card had been cancelled then hung up on me. So I called the 800# to Bank of America, talked to the Fraud Dept and they told me that my card had not been cancelled and that no attempted charges had been made. So I called back the number he called from and it was Bank of America in Pflugerville but the phone just rang and rang. I'll try again on Monday to reach someone. Beware!!!

This credit union is not at all willing to work with Senior citizen…read more S and their estate planning needs. That really is so bad. I am now shopping for a new location to do my banking business.

I came to the bank for the first time today. I opened some bank accounts with the help of…read moreStephanie. She was so very informative and helpful. This bank is very clean and organized. All of the employees were very kind. They're banking. Options are fabulous. Everything earns interest and there are no account fees unless someone goes overdrawn. I highly recommend this credit union.

I own a business and experienced check fraud for the first time on my account. Someone got a hold…read moreof one of my manual checks that I had signed and had been cashed. They took the check, whited out all of the information I had written except for my signature, changed the check number, and deposited it 3 times in one day into various accounts. The people who deposited these checks also experienced fraud. They were told that they were getting paid for something and made the mistake of trusting a stranger online. You hear these stories and think they won't happen to you until it does. This happened while I was on vacation no less. So how did R Bank handle all this? They cancelled my checking account and moved my money to a new account, filled out paperwork so that I could get reimbursed, called me for days after whenever a new charge came in to verify it was legit and more. Zac Parker, my personal banker, was quick and professional. I've been told that I will be refunded my $4000+ this week, only 2 weeks after it happened! That they are personally guaranteeing a full reimbursement even if they can't get the money back! Wow! I will never bank anywhere else.

R bank is a wonderful banking experience! As a small business, we've tried a few corporate banks…read moreand not been impressed. Kind of like you put up with your bank like you would a bad neighbor. After a year with R bank we continue to be impressed with how they handle day to day business banking needs. Zac our banker is on it when ever we need something! After a year of careful review, we've been recommending them to several friends and colleges. Those that have made the smart move to R Bank have thanked us!

This is a saving institution run by such marvelous pleasant knowledge women. My friend's credit…read moreunion that I have visited a number of times and always leave impressed by them. Beautiful cards sold also that benefit our Pflugerville K9 unit! Since this first 5 star review I too have joined GEFCU! It was wonderful when the PfPD K9 Unit, fellow officers and Chief Robledo were presented with the nice donation raised by the members buying those beautiful cards.

From the owner: Personalized service for all your financial needs. .25% discounts on most loans to Postal and…read moreFederal employees or anyone opting for direct deposit.

I've been very happy with CNB's Pflugerville branch. Great team of friendly people always willing…read moreto help with any questions. Along with my personal banking I've financed a couple of real estate deals and have been very satisfied.

Disappointed. I drove from South Austin first thing this morning to try to open a checking account…read morefor my incarcerated uncle who received a Stimulus check with no way to cash it. When I walked into the office I was greeted by friendly tellers. I let them know that I had called ahead after speaking to a representative over the phone about opening a Power of Attorney account and Lisa Ellisor, the VP/Bank Manager called me into her office. I explained to her the situation the same way I had to the rep the previous day and I could immediately sense her disdain. She told me that she wasn't going to open the account for me, even though I had a power of attorney which by law should allow this type of transaction. She told me I needed to have the power of attorney filed by the state. This may be a formality but it came across as more of an excuse to not open the account. I asked her if she wouldn't mind reaching out to the compliance officer because the original rep I had spoken to let me know she had went through the bank's compliance officer, Rhonda to make sure there wouldn't be an issue. This request upset her, she rolled her eyes and explained to me that she wasn't going to open the account no matter what and that she had been working there for 14 years while the rep I had spoken to had only been there for one year and didn't know what she was doing. After she spoke to the compliance officer she told me she still wouldn't open the account unless it was filed. Which I expected at that point because she was already upset. Even though I couldn't have been in her office more than 10 minutes and I just wanted to be sure since I had just driven 40 minutes that morning to meet with her. I asked her before I left if I could come back when If I was able to get the PoA filed and she told me I probably wouldn't be able to get it filed because it would have to be in the same county the power of attorney was filled out at and to try Woodforest bank inside of Wal-Mart since their standards are lower apparently. I really wanted this to run smoothly. Due to the nature of the situation It's really daunting to have to put yourself at the mercy of each individuals/businesses prejudices. I felt judged and rejected. I was hopeful because when I spoke to the original rep, she was very friendly and made it seem like the bank would be more than willing to help out and I could tell she sympathized with the situation and the extra work it takes to go through this process. I really hope that Lisa in no way tries to retaliate against this rep (I wouldn't put it past her) because she did a good job listening to my situation and represented the brand in a really good light. I think I just got unlucky this morning meeting Lisa Ellisor. Also, for anyone else in the company or banking industry who reads this, the documents I presented were as listed; Original Notarized Statutory Durable Power of Attorney, photo copy of Prison Identification (with picture), a receipt for drivers license renewal from State of Texas, all of my uncle's information such as SSN, D.O.B, etc, and my own identification. My intention was to open a checking/savings account for my uncle in his name and with myself as power of attorney to utilize his stimulus money to go towards his legal troubles. One more thing worth noting, no one was wearing a mask and I write this as the COVID delta variant is rampant. I wasn't concerned for myself as I'm vaccinated but this bank doesn't seem to have updated protocol that is consistent with the latest CDC guidelines. Something to keep in mind.

Heck yeah. Just signed up for the Capital One venture card at the end of September/beginning of…read moreOctober. Was pretty stoked to check out this café. The inside was honestly a lot bigger than I thought it was going to be, and there was a solid amount of people in there. When we first walked in, I'm guessing we looked a little lost, because one of the agents who stands around to speak to people approached us and asked if this was our first time, asked which card we had, and then directed us to where to order our drinks. They were very friendly. They have sofa and lounge chairs plus a a lot of tables to work at. I got a cardamom Matcha latte with almond milk, and my husband got one of their seasonal drinks, something with gingerbread I believe. Got them both hot. They were delicious! I did witness one girl who got a Matcha latte go back up to the counter and ask the barista's if they could make it sweeter. And the barista told her that that cost extra, but then also pointed her over to I am guessing where they had like sugar packets or what not. Thankfully, I'm OK with the earthier flavor of matcha, plus the cardamom really gave it a nice kick. Since they do charge extra for non-dairy milk, or liquid sweeteners -- it really does help the fact that Capital One card holders get 50% off their order. So I can justify the extra add-ons if I wanted to. Two drinks that would generally cost about $12-$15 at Starbucks, only cost us about $7.50 here. Not to mention they also have pretty sweet deals on Wednesdays, at least until the end of the year. To heck with SB! I'm coming here from now on. You really can't beat the price. They have ATMs off to the side, which is helpful. And I didn't get to explore the entire area, but I believe they also have meeting rooms as well that you could rent if need be. All in all, a really cool banking, working, café experience. I'll be back!

My wife and I just signed up for a Capital One Venture card earlier this year, and we just finally…read moreentered the capital one lounge for the first time during this holiday season. I didn't know what to expect to be honest. I thought it was gonna be more of a business building and some small lounge to the side. But no I was completely wrong. The inside is HUGE and has tons of space for people to work, drink coffee and have food too. The vibe in here is also really nice and homey. There are also some rooms off to the back and side where you can host meetings or talk to someone about banking options with Capital One. I'm sure you also know this, but if you use your card at the coffee bar you get 1/2 off drinks. So normally getting something like we got would have been 14 something at Starbucks. Over here it was around $7.50 I would love to come back and see what different seasonal items are available during that time. The Gingersnap Latte I got was really sweet and tasty with that hint of spice throughout as well. You should seriously come here. Even if you only go once, you'll be really satisfied

I was unsure because of the reviews but they seemed minor to me. I went yesterday to open a account…read moreand i was helped right away. I had a account in 10 minutes. I have other people in my home and i will be taking them there to open a new account.

I went in the 2 of my kids to open up a checking and savings account for them. They were pretty…read morebusy and we waited a good 10 minuets. Once we get up to the counter the lady said how may i help you and I barely got my sentence out and she cut me off and said sorry but he's gone. So apparently they only have one person in this location that can open up a new account. I think that's totally ridiculous.

Ijumah was great! Service was fast, friendly, and very informative! Every time I come, I am always…read morehelped quickly, & leave feeling taken care of. Love this branch!

A bit ridiculous to have to wait over 15 min to make a deposit in the drive thru. On Saturday at…read more11 only 2 lanes opened both lanes busy and take over 10 min for vehicle in front to complete transaction then you pull up all stuff is ready and still sit in your car over 5 min. Staff is friendly but wait period is ridiculous.

I am 61 years old. I have been using banks for over four decades. Therefore I am aware of…read moreacceptable acts of customer service. I had the most unpleasant experience at this drive-through location. The teller was so incredibly rude, incompetent & unpleasant that she would not even give me her first name because she knew she was going to be complained on. I was driving a 1993 Chevy (that still runs like it is new, by the way) & I believe she saw my car, decided I was trash from my old vehicle, so she treated me like trash. We are all humans. The woman who waited on me is most definitely deficient in kindness & humanity.

I've always had great service when I run through the drive through here to deposit checks. They…read morehave the crazy video cams so you can actually see the tellers that are handling your money which partly creeps me out and then is partly really cool! The architecture is in the standard Frost Bank style - concrete, limestone, native plantings in the Hill Country style, very nice for a bank! I'll be back time and time again!