My business has been banking with Frontier Bank of Texas for many years and they are fantastic…read more They are seamless with the daily transactions but they also shine when my business needs to do wire transfers and complex transactions. The staff is well trained and they know their stuff. I recently had fraud on my account and they helped me close my account and I was up and running with a new account within the hour. Small town bank feel with all of the big bank functionality.. I love depositing checks from my phone and being able transfer money between accounts from the online portal.

It's getting harder to find brick and mortar banks that provide full services. Frontier Bank…read moreoperates more like a traditional hometown institution. When you walk in, it feels like a real bank and not a store. I like the fact that you can get a safe deposit box here. Many of the big names like Chase don't offer that service anymore and speaking of service, the customers are always treated well here. I appreciate the friendly and helpful staff whether it's in person or on the phone. Recommended.

Kyla Sheppard was fantastic! I had some time sensitive issues and wasn't even a member yet. She…read moretook her time and explained all the benefits and squeezed me in when there wasn't really time just to make sure I was taken care of. She was the only one working that day, so the comments around long wait times are accurate, but she warned me about this and remained incredibly friendly. When I came back in she remembered me by name and greeted me. 10/10 customer service. As I did not have an appointment, I'm not going to complain about the long wait times, but do know it will be awhile if you don't schedule ahead.

They made my mom wait when she had an appointment. After she had been waiting, they told her they…read moredidn't have time to see her today. Very inconsiderate.

It's a bank. It's fine. I've had pretty typical banking experiences here. They're polite, but I…read moremostly bank online.

Walked in feeling great! About to deposit some cake, get the pin for my new ATM card and start…read more"switching over" from my other bank as the wires here were cheaper. I get the runaround between this dude Brandon and these 2 girls...one of whom was working with 2 customers already. As she types I ask about the wires and find out they're not $35 as I was told. They're $45. Ok I can deal with that.Then she says they've been taking out monthly fees-for an account that hadn't even been 'activated yet'. Keep in mind I also tried to sign up online and through the Android app and received errors across the board. This was my 3rd attempt at a branch but the wait was always ludicrous. I tried calling cust. service....Nothing--"go to the branch and they will take care of it". Email? "Sorry they DON"T HAVE AN EMAIL.I can give you an address to WRITE to them".... THis is why I was back at the branch.... Well now Brandon goes "in the back to see what he can do"....What is this a used car lot? "Yeahhhhh sorry we can't do anything." Of course they can. When I asked 'how can i be charged for an account to which I didn't have access?" he smirked and said "well you have access here and at the branches all the time soo....." and threw his gangly little arms up in the air as though he was confused by my intolerable ignorance. Needless to say, I closed the account. The total fee charged was $20. They actually gave up a customer that was coming from their main competitor over $20. Wow! Got a response call from Carla at their executive office. THey refunded the fees and apologized. Now actually GETTING the fees back will require another visit. But I found her to be courteous and professional. Maybe I'll go pay Brandon a visit tomorrow and pick up my whopping $20

I've banked at this branch for my small business for several years. They have been great. very…read morehelpful, capable, communicative, and friendly.

Great local bank. More flexibility than nationals can provide, like easy transfers by email or…read morephone

They never answer the phone. And the app doesn't work as it should. And they cancel my card all the…read moretime

Great customer service, be sure to meet Jessica Rivera while you're there, she is a Super Star,…read moregreat smile, very friendly and professional. I have some special needs and she listens, let's me finish without interrupting or trying to finish my statements or questions, and then answers my concerns with ideas and solutions in a way that makes sense. I give them a thumbs up for seeing me as a person, then a customer and more importantly as a friend or part of their family. Special KUDOS to Jessica for setting the friendly tone of the whole First National Bank of Elgin.

Do not do business with this bank. I am the POA for my brother, who is Ill. I have had need to…read moreutilize the Power of Attorney Form on numerous occasions with no problems. We have been having problems accessing my brothers account so I took the POA form and my ID by the Elgin location to get assistance resolving the debit card problems and to add myself as a signer on the account. They declined to accept my POA form, which is perfectly legal. Signed by all parties and notarized. I took off work to take care of this today and had to travel to a different town because the closest location is 40 miles from my home. Now they're requiring me to go back to my brothers nursing home with a blank form in hand and a notary tagging along so I can completely redo what has already been done. I want to reiterate that I've already had need to use this form with other companies and had no problems. This bank is misnamed. In no way are they convenient.

From the owner: Bank confidently. We are here for you. First National Bank…read moreTexas (FNBT) and our affiliates, First Convenience Bank and First Heroes National Bank, are strong, proven, and stable community banks. We offer convenient locations with extended hours, online and mobile banking services, and innovative, customer-friendly financial solutions, such as a variety of checking and savings accounts, business accounts, CDs, IRAs, credit cards, consumer and business loans, and mortgages.

I still sing songs of praises for Credit Unions that are not-for-profit, member-owned cooperatives…read moretypically offering lower fees, better loan rates, and higher savings interest. Customer satisfaction is beyond measure with knowledgeable and accommodating staff. Since my last review, the Texas DPS Credit Union has been remodeled. Before, I had to wait in line, standing, waiting for the next available teller and now, if no one is waiting, a teller greets me and accompanies me to their individual office to execute my transactions. If there are customers before me, I just sign-in on the sign-in sheet and wait for the next available teller comfortably in the lobby where there are coffee, snacks and juices. Also with Shared Branching, at Texas DPS Credit Union, I can conduct transactions with my main Credit Union in California.

The staff and customer service is very rude. I had an interaction with the president and didn't go…read morevery well, needless to say. She talked to me like I was a child and made me feel very uncomfortable and I don't appreciate that one bit. Do the employees get treated like she treated me, because frankly too many other banks/credit unions are treated like this, and I will no longer be a customer of this establishment and will be telling everyone I know NOT to be a customer here.

Kelly was very helpful and prompt in helping us get a construction loan. She knew the process very…read morewell. And was a big help. Thanks.

Immense gratitude to FB Elgin on my banking oversight. I am forever grateful for treating me with…read morekindness, dignity and respect. Thank you.

The absolute best banking experience was had today at the Pflugerville UFCU. BOTH of the bankers we…read moresat down with were so helpful and savvy, even on a complex international matter. What a refreshing change to work with people who actually know what they're doing. Most of my accounts are at a big bank where I've never received even close to this level of service. Bravo, UFCU! We'll be exclusively banking with you soon!

Jacqueline stands out for providing exceptional service and going above and beyond to find…read moresolutions and offer the best possible assistance. She undoubtedly represents the bank outstandingly and deserves recognition for her dedication and excellent service. Thank you