We needed a branch with lobby open hours on Sat. The team here was friendly and helpful, and we…read morewere able to quickly complete our banking transaction.

First time to come to this branch. Ladies behind the counter were very nice and helpful. I have…read morenever had a problem coming to or using this bank. I take that back I have had one problem they recently switched their online payment to having to go through a third vendor that requires too much personal information including your password and username to your bank account. I've said this in the past so I will repeat it I will never hand out my password and username to all my money to anybody. So it's a pain in the butt but I drive-in to a branch to make a payment.

I don't go to the branch often, but when I do, the staff has some of the best service I have…read moreexperienced anywhere. So friendly and helpful. Not only do they help with my request but they give me information to use my account better. I love the reward points.

Had a great experience setting up a new checkings account, Sam was very helpful and explained…read moreeverything I needed to know , I would definitely recommend coming here if you need a new bank!

All-for the record, I was experiencing difficulties with transferring between accounts and the…read morerelease of my SS check, thanks to Mr. David Von Burke, Manny and the CS clerk, (can't recall her name) my issues were resolved. Thanks for the prompt response, it is greatly appreciated!

SoT's website was already pretty bad, even by credit union standards, but then they updated it and…read moreabsolutely flubbed the rollout. For starters, once I was finally able to log in (which was a chore, see below), I found that no transactions before 9/2/26 are visible. No problem, I thought, I'll just download the statements. But of course no *statements* prior to 9/2/26 are available either. This is a really special level of incompetence. The login/re-enrollment was flubbed too. When you go to log in, it says "For First Time Log in [sic] you MUST enroll." This isn't my first time logging in, so if I take them at their word, that doesn't apply to me. But actually, what they *meant* was, if this is your first time using their UPDATED WEBSITE, then you have to RE-enroll. But that's not what they said. They could have been clear rather than completely freaking ambiguous, but Star of Texas Credit Union. The instructions have a link to [re-] enroll, but it's dark blue text on a black background so you can't actually read it. This is an institution I'm trusting with my money, and they can't get even dead-simple things right. Does not inspire confidence. Those instructions to [re-]enroll also obscure fields of the login form so you can't see them. Then of course, when I try to enroll, it rejects my input. Credit unions famously require you to add or omit digits to your account number, but they NEVER deign to explain that on the form that asks for your number, which is of course the case here, absolutely zero clue on the form as to what format they expect. I found an old statement with the member # on it (7 digits, omitting leading zeroes from the account number), but the form wouldn't accept that anyway. The fields hide your input as bullets, and there is no option to show what you entered so you could check it for accuracy. The SS# field accepts dashes. Are dashes required, or prohibited, or will the form work either way? No telling, because the developer was too stupid to give the user any clue. (Best practices is to allow either.) In any event, the app rejects my form with either dashes or no dashes. The form asks for both a PIN as the last 4 digits of your SS#, as well as your full SS#, ridiculous for 3 reasons: (1) If you're giving them your full SS#, they already have the last 4 digits. Duh. (2) The clue that the PIN is the last 4 of your SS# is hidden behind a dropdown. They *could* have put that hint right under the field or inside it, like, you know, a non-idiot would. (3) People are rightly wary of entering any part of their SS# online, much less the entire number, especially when the URL isn't even the credit union's domain, it's "financial-net.com", whatever that is. The best way to authenticate existing customers is with THE EXISTING PASSWORD THEY ALREADY HAVE. So now I'm forced to call. Guess how long I'll wait on hold when a gazillion other customers are also calling because SoT flubbed the rollout? When you call, the system reads a long notice about how they're extending their lobby hours. That happened nearly *two years* ago. Every time you call, you're forced to listen to a long, stale two-year-old message. The phone tree has no option for checking/savings. Since I had to pick something, I chose 2 for Operations, and after listening to hold music for a while, it eventually said "The destination voice mailbox is full" and HUNG UP ON ME. Called back, hit 6 for Accounting, same deal: "The destination mailbox is full" and it hung up on me. Called back, hit 3 for Lending, same deal: "The destination mailbox is full and it hung up on me. Called back, hit 4 for Mortgage, same deal: "The destination mailbox is full and it hung up on me. Called back, hit 5 for Collections, same deal: "The destination mailbox is full and it hung up on me. A greeting asked me to leave a message. I did. No one ever called me back. That was the last phone tree option to choose, there are no other choices. So, it is impossible to call them to get any answers about your account. Incompetence Olympics. I was forced to visit the branch. Of course I saw staff on the phone helping other customers who couldn't log in, entirely as expected.

We have closed our accounts at TCCU as of today. We traveled 20 miles to the Credit Union to…read morefinalize paperwork on a loan. When we arrived, my wife needed to use the restroom, but was informed they don't have "public restrooms". She walked a block or so in downtown Austin to Franklin's BBQ that allowed her to use their facilities. When we got in to see the loan officer, we got the same explanation as the receptionist: "We're not allowed to let people behind the teller desks". At this point, I decided not to pursue the loan. Someone I assume to be the bank manager came over to offer the same explanation. I asked, if a person had a true emergency, could they under some circumstance use their restroom. She replied, "Only if they sign a log and are escorted by CU personnel." Shouldn't they have led with that? At this point, I closed our accounts.

Continuing my earlier list of problems:…read more (13) Most password reset systems send out a url for the user to click in order to initiate the reset. Instead, TCCU sends a temporary password, which is an acceptable alternative, *if* TCCU made it extra-clear that this is what they're doing. But they don't, which results in some users skimming the message and clicking the link in the message thinking that it's the reset link, when it's actually an unsubscribe link. To wit, the subject of the message should be changed from "Lost Online Banking Password Request" to the more specific, non-ambiguous, "Here's your temporary password", *and*, instead of listing the entire cryptic URL for unsubscribing (!), the message should instead be HTML email with the hyperlink embedded in the word "Unsubscribe". (15) There's often a phenomenon in customer service where a customer has a problem (the original issue), then when s/he tries to solve that problems, s/he runs into more problems, such as a bad website or clueless support reps (the resulting issue). The resulting issue often makes the customer even more flustered than the original issue. Compounding this, when the customer explains the original issue and then the resulting issue, poorly-trained support reps zero in on the original issue and completely ignore the resulting issue. That creates a NEW resulting issue, and the customer could then wind up stacking half a dozen resulting issues while desperately trying to get staff to even *acknowledge* those resulting issues, much less actually address them. This happened to me multiple times. I told the first phone agent that I logged in but couldn't find where to change the answers to the security questions, so is it possible to do that on the website, and if so where? She didn't know (which is a problem in and of itself), so she put me on hold, and then when she finally came back she said, "Yes, you can change the answers on the website." (Groan.) I told her that was unhelpful, because I'd already told her I was logged in and couldn't find where to change the answers, so again, WHERE do I change the answers?! She put me on hold again, and then came back and said, "When you log in, you can change the answers." (Groan.) I told her, "This is the THIRD time I'm telling you that I'm already logged in, which you're ignoring. Let me speak to someone else." She transferred me to a supervisor, I explained that I told the previous rep that I was logged in and couldn't find where to change the answers, but she kept blithely telling me that I could change the answers on the site, which didn't address my query of WHERE could I change those answers? The supervisor likewise completely ignored the resulting issue (the bad service from the first agent) and instead tried to solve the original issue (how to change the security answers). They've failed Phone Support 101: LISTEN to the customer, and if there's a resulting issue from an original issue, address the resulting issue FIRST. (16) When I log in and click through to my checking account, the website says, falsely, "There are no transactions yet." THIS IS BLATANTLY INCORRECT, as I actually have numerous transactions. Again, it's bad when any website gives wrong info, but especially so when the site is a financial institution. What they really *meant* to say is, "There are no transactions in the last 15 days." It's bad when customers have to second-guess the website to try to figure out which things are true and which are false. (17) The 15-day default for the transaction (tx) window is utterly ridiculous. The *minimum* default should be at least the last month's worth of transactions, and if there are none within the last month, it should show at least the last 20 txs. (18) There's a horribly unintuitive "Scroll for more [transactions]" feature. You have to scroll down, BEYOND the visible list of transactions, then have to scroll back up to see how many transactions it deigned to show you. (19) They get kudos for letting you resort the txs into chronological order (to match what your bookkeeping software likely shows you), since most banks and credit unions don't offer that feature.

Yes, I recommend this bank if you desire a local bank without conveniences national banks offer. I…read morecouldn't make a deposit via the ATM. The Sun City location made it difficult to open an account. And the Cedar Park location highly questioned my withdrawal. The app wasn't user friendly. And the locations don't have hours conducive to workers with a half-hour commute. New locations are opening but not soon enough for me. All that said, the employees are VERY nice! They are quite professional and were responsive to my needs.

After being with popular/ big named banks I'm really happy to have switched!! They're always so…read morekind and helpful when i come in to deposit checks, it was super fast and easy to set up my account, and we always have conversations when i do come in. They're very honest and trustworthy so i highly recommend them!!!

Kimberley Watson is a rockstar! If you need a loan or anything else bank emulated, I would go to…read moreher! I have been with Southstar since 2017 and never wanna place a home alone with anyone else! Kimberly and Southstar are responsive and helpful.

Kerri at the Leander location handled a lot of complex transactions for me recently. AAA service…read moreand super nice to deal with. Fatima at the Teller counter is always a favorite. So polite always recognizes me. Fast to help. Super respect. Hats off to this local crew!! Bill Chapman

I love this branch location and the workers. They're kind and helpful. I was rushing in before they…read moreclosed. They didn't make me feel like I was one of their last customers for the day.

Our issues were resolved in a timely manner. The lady that assisted me was very friendly and…read moreconsiderate.

Terrible experience. Applied for a HELOC and asked what the interest rate was and they said 7%,…read morewhat the amortization schedule was and a delineation of closing costs. Loan Officer gave a total of costs but then the processor said there were zero costs and no one would broach the amortization schedule question. I called the manager and he finally gave me a break down of costs , FINALLY. He said that they just make you pay $14 for every thousand drawn out. I used a loan calculator site and that effectively is 17% interest amortized over 25 yrs ... or 7% interest but 7.5 yr amortization schedule. They are screwy all the way around. If they're screwy for helots , they're probably screwy for ANY loans or savings accounts ..... anything. Steer clear of them. Go ANYWHERE else !

On 4/17/2026, $2980.00 was stolen from my RBFCU account. Even though RBFCU says they provide NCUA…read moreinsurance, they have denied reimbursement. They have said the facts show I clicked "ALLOW" to approve the transaction on a text they sent me. This is NOT TRUE. I never even saw the texts as I was in deep conversation with "their fraud dept representative". They want me to believe someone could have called me from their number but they won't believe that the same someone could have hacked and taken over my phone! My facts are that I received a text from RBFCU followed by a call from their phone # 210-945-3300 (the same # they alway and continuously call me from). Their rep proceeded to guide me to make transactions geared toward stopping and preventing the continued fraud being attempted on my account. When I immediately tried to call RBFCU fraud dept to verify I was talking to them, my hold time was 58 min/58 sec. They finally called me back 1 1/2 hours later from the same # 210-945-3300 they have always and continue to call me from. These facts lead me to believe it was RBFCU who stole my money! This bank in which I've been a member for 14 years has accused me of being complicit in a crime. I have all my money with these people. I have had car loans, home equity loans, cds, money market accounts, checking and saving accounts. I have excellent credit including a well above average credit score. But they are insinuations that I am a thief. They used to be an excellent company but no more. Please stay far away if you want your money to be safe!