They never answer the phone. And the app doesn't work as it should. And they cancel my card all the…read moretime

Great customer service, be sure to meet Jessica Rivera while you're there, she is a Super Star,…read moregreat smile, very friendly and professional. I have some special needs and she listens, let's me finish without interrupting or trying to finish my statements or questions, and then answers my concerns with ideas and solutions in a way that makes sense. I give them a thumbs up for seeing me as a person, then a customer and more importantly as a friend or part of their family. Special KUDOS to Jessica for setting the friendly tone of the whole First National Bank of Elgin.

Immense gratitude to FB Elgin on my banking oversight. I am forever grateful for treating me with…read morekindness, dignity and respect. Thank you.

Supposed to be a full service bank, it really isn't…read more At this location, the staff are very friendly, who are very good at their jobs. My beef is with their Bill Pay system. The vendor they use for Bill Pay must have loved using the Pony Express. The vendor they use is not electronically connected to the "large" credit card company I use for my business expenses, therefore payment are made via US (Snail) Mail. I process my payment at the end of the month and my due date is the 16th of the following month. Every month, I sweat it out that the check, Frontier Bank sent, will arrive before my due date. Last month, Frontier Bank mailed a check on July 30th and was processed at my bank of August 15th! This issue has been going on for months and on September 30th, my accounts will be closed. My other bank, located in Austin and all over the US, has no issues with their Bill Pay system. Stay tuned to see if Frontier Bank really cares about customers and makes a change for the better.

Do not do business with this bank. I am the POA for my brother, who is Ill. I have had need to…read moreutilize the Power of Attorney Form on numerous occasions with no problems. We have been having problems accessing my brothers account so I took the POA form and my ID by the Elgin location to get assistance resolving the debit card problems and to add myself as a signer on the account. They declined to accept my POA form, which is perfectly legal. Signed by all parties and notarized. I took off work to take care of this today and had to travel to a different town because the closest location is 40 miles from my home. Now they're requiring me to go back to my brothers nursing home with a blank form in hand and a notary tagging along so I can completely redo what has already been done. I want to reiterate that I've already had need to use this form with other companies and had no problems. This bank is misnamed. In no way are they convenient.

From the owner: Bank confidently. We are here for you. First National Bank…read moreTexas (FNBT) and our affiliates, First Convenience Bank and First Heroes National Bank, are strong, proven, and stable community banks. We offer convenient locations with extended hours, online and mobile banking services, and innovative, customer-friendly financial solutions, such as a variety of checking and savings accounts, business accounts, CDs, IRAs, credit cards, consumer and business loans, and mortgages.