Summary: I would not recommend Frank Ward to file your personal Tax Return due to poor…read morecommunication, and response time. As a new client, my experience was unprofessional. While I believe Frank is very knowable in this field, his response time and follow-through to requests is unacceptable. Timeline and Details: - Feb 06: I had my first call with Frank to discuss the process of filing my personal taxes. Frank seemed very knowledgeable on the phone. We scheduled an in-person meeting to discuss more. - Feb 13: Had in-person meeting. I was very impressed with Frank and I wanted to move forward with using his service for my personal filing. Frank told me that he, or his staff, will email me a share drive link. In this link, I would have to upload all related tax documents (W-2, income, housing, etc.) - Feb 18: I sent Frank an email asking for the share drive link. It's possible that I needed to explicitly tell Frank that I'd like to move forward with his services, but this was not clear to me. - Feb 21: I called Frank's office asking for the Share drive link. I was told that Frank was in a meeting with another client, but the share drive link would be sent that day. - Feb 25: I sent Frank a 2nd email asking for the share drive link. There has been no response update from my previous call or email (Feb 18 + Feb 21). Frank replied to my 2nd email with the share drive link. I replied to Frank's share drive link email stating that I would upload all files / documents in the coming days, and I would would send another email to Frank confirming that all files have been uploaded. - Feb 26: I sent Frank an email stating that all files have been uploaded to the provided share drive. - Mar 19: I sent an email to Frank asking about the status of my tax return. It's been 21 days since I sent Frank an email confirming that all my Tax return files have been uploaded, and no response. - Mar 24: No response to my previous email asking for an update on my filing status. I called the office, and was told that Frank didn't have my files. I stated that all my files were updated in the provided share drive. I was told Frank would take a look at my files. - Mar 27: No response from Frank via email or call. I sent another email asking for an update on my filing status. This is the timeline and details of my experience working with Frank. While I believe Frank is very knowledgeable person, his lack of response and follow-through is unacceptable. I do understand that this is a busy time for CPAs. As a new client, I would have preferred if Frank told me his bandwidth is too thin, and I should look elsewhere. I do believe if you work with Frank 100% in-person, that your experience would be better. Based on my experience, I wouldn't recommend Frank to file your personal tax returns.

This is the best accounting office. Patrick is an amazing and knowledgeable accountant. He listens…read moreto your needs and he advises you with his extensive knowledge. Very friendly and cordial. His assistant is Nikki and very helpful and sweet too. I have been with them for 5 years and they have been the best. Highly recommend

Mr. Nathan Robnett called me personally to rectify issues we had with our first year's filing…read moreexperience. It's rare to meet an individual who is willing to do so and make an unpleasant experience, a better one. As such, I will leave this review open for change, and hope to update it for the better based on future interactions. On the plus side, I believe the firm conducted an accurate filing for us. On the other hand, there was a significant difference between initial quote and actual invoice (which the owner offered to rectify).

I have a previous review on this page but I asked to do another one this year.  A five rating just…read moredoes not seem to go high enough to express our gratitude for the great income tax service that Carole and the Robnett Company provides for Brenda and me each year.  When I first started out as a small country church pastor, I did my own taxes.  But over the years, both the tax law and my situation have become more complicated.  I depend on the Robnett company to help me navigate the often murky waters of income tax.   Each year we can be fully confident that the preparation of our return has been done correctly. Carole works competently and knowledgeably so I know that all it is as it should be.  Most of all, I know Nathan Robnett to be a man of the highest personal integrity.  I would expect nothing less from anyone on his staff. Gary and Brenda Brinkley, Round Rock, Texas

Berkeley helped us catch up on several years' worth of tax filings and brought us a measure of calm…read morewe haven't felt in years! She's kind, patient, does quick work, and she's unfailingly professional. Don't hesitate to request her services. She's awesome!

I've been working with Amani Desravines for several years, for personal and small business taxes…read more They are responsive, efficient, and ethical. They've proactively filed extensions when needed, reminded me about extra forms or reports as regulations change, answered a bunch of random questions about weird tax situations, and been speedy with preparing returns. For simple returns, I believe the govt should offer & expand free tax filing, but when situations get more complicated, this is who you want helping you. Highly recommend getting a consultation if you are looking for a CPA firm in the Austin area.

I have now been working with this team for several years, and also got my Aunt to use their tax…read moreservices. I have been extremely happy - great group to work with, very communicative, and on time.

I was completely new to the tax world and had no idea where to start. I was recommended to speak…read morewith Victor at The Financial Interior by a family member and am so grateful to have followed up on this recommendation. Victor is professional, efficient, and extremely communicative. He kept me in the loop throughout the entire tax filing process and walked me through exactly what needed to be done. It took almost no effort on my end in what has been framed as a grueling and confusing process thanks to all of the hard work put in by this incredible team. I will most definitely continue to be a part of their clientele!

Dealing with annual property tax valuations can be frustrating, but partnering with Five Stone…read moreProperty Tax Advisors has completely eliminated that stress for us. They are not just a service; they are genuine advocates who take the fight to the appraisal district and deliver tangible results. The reason I highly recommend them comes down to their unmatched dedication to the client. Five Stone has always, and I mean ALWAYS worked hard for us. Fighting for our best interests. Shout out to Wade Gordy, one of the best you have at the company! That personal commitment and drive to advocate for us is why we remain loyal clients. It's truly comforting knowing we have someone so sharp and dedicated in our corner. Thank you Mr. Gordy! If you own property and are tired of paying more than your fair share, Five Stone Property Tax Advisors is the investment that pays for itself.

Useless service that cost us money when we tried to use them. We signed up a few years ago (2024)…read morefor the purpose of having them protest our property tax increase. They did zero work, literally zero, as soon as we signed up they literally told us to go find comparable property sales ourselves and sent a bill at the same time because they wouldn't do any work to try and protest for us thus they knew we would not find any savings. The entire reason we used them was to find the comparable and do the protest, which they didn't do either of. They should at least have a policy that if they have zero data they can use to make a case, you should not pay anything to them at all since they won't do anything. I would not use them again, I have contacted state representatives to suggest regulating this industry due to unethical companies like this one.

Exceptional service, trustworthy, and truly life-saving!…read more I cannot say enough great things about COR Tax & Bookkeeping. From start to finish, they were professional, patient, and incredibly knowledgeable. They helped me with QuickBooks, personal taxes, and business taxes, and made a process that normally feels overwhelming feel organized and stress-free. They took the time to explain everything clearly, answered all of my questions, and made sure I felt confident and informed every step of the way. You can truly tell they care about their clients and take pride in their work. Their attention to detail and responsiveness are unmatched. If you are a small business owner or need help getting your finances in order, I highly recommend COR Tax & Bookkeeping. Reliable, honest, and absolutely worth it. I'm so grateful for their help and will definitely continue working with them in the future!

Fantastic bookkeeping service! They're professional, accurate, and always on top of everything…read more Communication is clear, deadlines are met, and they make the financial side of things so much less stressful. Highly recommend!

I paid more than $17,000 in additional taxes as a result of filing the return that these folks…read moreprepared. When they asked for my signature on the tax return shortly before the filing deadline, they failed to mention that they changed (from the prior year return) a key aspect of the return which increased my tax liability by the $17K. Even my tax collectors told me that DK screwed up. When I asked to schedule a call with a partner to discuss the matter, they refused to even talk it over. Instead, they took an totally adversarial approach, and cited this language in their engagement letter: "You have the final responsibility for the income tax returns, and therefore, you should review them carefully before you sign them." Simply translated: 'You pay for our screw-ups.' So if you are an accountant and can ensure their work is proper, maybe you are in a good position to hire them. For everyone else, know that their work quality, in my experience, is far below what you can get from India.

We have been using this accounting firm for all of our personal and business accounting issues for…read moreabout 8 years now. We have used any number of accounting companies over the years but have always been unhappy with the amount charged or the level of the expertise employed. Once we found these guys we stopped looking. They have been first class in every respect. Their rates have always been very reasonable. In addition they are small enough so the service has been very personal and timely. Their attention to detail has been excellent as well, they don't ever seem to miss anything. This company is easy to recommend.

I work for the Internal Revenue Service. Used this "company" to do my taxes TWO years in a row in…read more2021 and 2022 just to get a compliance letter from my employer that my taxes were filed LATE over two years later. This is a big deal to me because i can lose my job because of frank's inability to do the service I PAID FOR correctly. I DO NOT recommend this place at all. On top of that when i called to ask why my taxes for 2021 were submitted late i got a bunch of silence and an excuse. DO NOT USE THIS PLACE!

I would not recommend using Cube Tax Service for your tax needs. My tax preparer Spencer missed…read moresubmitting a W-2 for 2021 and when I filed my taxes in 2022, the IRS contacted me to let me know of the mistake and now I have to pay the IRS over $8,000! Since this mistake was brought to light, Spencer did not return any of my calls or emails. I then called the office and spoke to Frank who assured me he would take care of it. This happened last year and here we are months later and this issue is still not resolved. Every time I call their office number, all I get is their voice message and despite leaving messages, I've not had not one call returned. They have a portal to which Frank has answered some of my questions but when I messaged him on Dec. 8th to ask about the status of my payment, I've yet to get a reply. I just called this morning again and YET AGAIN, the answering machine came on! Looks like I will be handling this directly with the IRS. Worst service I have ever received from any tax preparer. This is a family run business so you are not gonna get anywhere with Spencer, Frank, or Laura! I am forced to give them a star in order to publish this but that is not because they deserve 1 star.