I have been here 4 times and I will not return again. Here is my experience:
As I walked in, I was immediately impressed by the clean, beautiful atmosphere. Unfortunately, my admiration was halted as the woman that I presumed to be the owner asked me what I wanted done in a harsh tone. I was there with my mother & my aunt and I responded that we wanted to have gel manicures done and that my mother & I also wanted pedicures.
My pedicure experience here was lovely. The owner's daughter is wonderfully pleasant and gave me the best pedicure of my life.
My gel manicure experience was also good this first time. My mother loved the lady who did her nails. Unfortunately, that was that lady's last day there. We were so thrilled by the beautifully done nails that we decided to return.
Our second visit was decent, albeit stressful due to a packed salon and a clearly stressed out owner. As we walked in and told them what we needed, the owner yelled at us that we had to wait... Duh. We didn't think we were going to go before the customers already waiting. They then convinced us to try the thinner, more expensive gel for our manicures even though we expressed that our nails break easily. My mother and I both requested to have our gel soaked off. Her manicurist told her they could only soak off the thinner gel. My manicurist ignored my numerous requests and told me that it had to be filed off.
Our third visit was horrible. I returned with many broken nails, as did my mother. We told them that we wanted gel manicures but with the thicker gel. My mother wanted a French manicure with the thicker gel (which she had gotten on her first visit). Additionally, my mother wanted the gel to be soaked off, not filed off, again. They tried to tell her she couldn't do that at first, until she reminded them that her manicurist did it for her on her first visit, and they said it could be done with the thinner gel. My manicurist also soaked mine off. My manicurist rushed my manicure and I left there with air bubbles on my nails. She told me to return the next day if I had any issues. Well, my nails were peeling by the time I got home. I returned the next day and she fixed my nails for free but the newly done nails still had air bubbles. She tried to tell me that it was because I used the thicker gel but I had used it before & did not have this issue. My nails peeled again of course but I didn't bother to return.
Our next visit was our final visit. My mother got there before me and was soaking her polish off. We had appointments this time, so I was called over to a chair. However, someone walked in after me and I was told that she had an appointment specifically with that manicurist so I had to get up and wait. I thought that was incredibly bad planning and rude on their parts. My mother & I were called to have our manicures at the same time & were sitting side by side. Now these people had my Mom's hands soaking in nail polish remover for about an hour if not more. When that lady went to use the file my mom said, "Ow! The cuticles really hurt." Well that rude woman got up from the chair and left! My mother and I thought she was coming back until my manicurist (the owner) said to my mother, "She's the best. I don't know why you don't want her to do your nails." My mom replied, "I didn't say I didn't want her to do my nails. I told her that she was hurting me." That owner then told my mother, a paying customer, that she complained too much!!!! I was fuming by now and my mom looked so hurt.
We pay, we're good tippers, and you're a service provider. I think you really should take a look at how you treat some of your customers. I will not return here again. read more
![Nassau Nails - September nails~deep red wine Top pic- taken in the car, Bottom pic- taken indoors [Lechat Royal Red & Essie Bordeaux]](https://s3-media0.fl.yelpcdn.com/bphoto/4y3kikoAGVQF7qhl2GXqeg/ls.jpg)
