I find the customer service horrid. I got an estimate and that went fine. When I was ready to get my repair done. I called to verify if I need an appointment, didn't want the car just setting there waiting to be repaired. They said to just bring it in, that took almost a week of calling to get to the correct person. Finally brought it in, then the front desk says "We don't accept walk-ins". Told them an employee saidd that and your website says walkins accepted. Their response was "Normally we do, but now we don't" We can't get your car in for another week.
That was the whole point of me calling for two weeks to get an appointment. Called management and took them over 3 hours to return my call because they said they where having a meeting about my issue with the person that runs the place.
At the end, I ended up going somewhere else. Will never use them. Watch out for them, I bought my car from covert buick and have an issued since the day I sign the paperwork on the car. To exterior warranty that fixes any kind of chip on paint to them refuses to do the repair until I filed a BBB report on them. They claim they can tell from the chip it was from a crime not a rock and crime doesn't get covered. They claim someone throw a rock instead of a rock hitting the car during driving. What can you see. They are CSI agents now.
They are shady people read more