Absolutely terrible lunch experience. (2) people before me got the wrong orders and had to be remade, took 20 minutes before an employee even acknowledged I was there waiting to order. Attitude flying behind the counter between employees, one employee telling another, "don't get cute with me..." as she screws up order after order. Man sitting in drive thru the entire time all this is happening. Just unbelievable incompetence and lack of customer service, horrible. Will never return and recommend all to visit a different Cousins location. read more

NEVER,NEVER,NEVER purchase a gift card on the Internet for Cousins Subs. I recently ordered a $100 gift card as a gift and it never came. I called cousins and they said if it was bought on the Internet by their provider, they are not involved with the transaction. This of course is nonsense as they are an agent acting on behalf of the company. They have shunned their duty to the customer. I am still in pursuit of getting this card replaced, but I'm having a very difficult time reaching the card provider. Further, reaching customer service at Cousins Subs is a chore beyond belief. What bothers me most about all of this is that cousins used to be a fine local company that cared. I never have this problem with Culvers when there is a problem. Cousins has outgrown his ability to properly service the customer. Purchase at your own peril. If anything goes wrong with the transaction, you will get no support from this company read more

I was very disappointed at cousins for my taking my points I collected. I had over 367 points, i earned a free sub for 100 points and Cousins dropped me down to 17 points. I don't think understand how I lost 350 points for 1 free subs. Cousins is bogus for doing that! Disappointed customer. read more

The review highlight says, "I'm not sure why this Cousins doesn't rate well..." Well, I'll tell you. This Cousins is completely disorganized. It wasn't even the location I chose, but Grubhub sent the order here for odd reasons. The one on 76th seems to have their act together (which is strange since nothing else does out there). I arrived 30 minutes after booking the order, to find that the main entree was prepared and sitting, but they hadn't cooked any fries. Another person was also waiting on fries; meanwhile there are four people back there and NONE of them are working fries? I've never seen such a thing. So basically, since there was already another lady there doing a lengthy order, it took another 15 minutes before food was given; and the main food was cold on top. Never again. And no, I'm not going to your "Contact Us" form. You take the feedback, YOU go and address it at the store. read more

Every time I walk in, no one ever acknowledges you. You can wait inside forever before anyone acknowledges your presence. They only care about the drive through which was 8 cars deep that's why I went in. All yelling and talking to each other. No one even looks at you to say they'll be right with you. Employees with headphones in. After waiting 15 mins and the line form 5 deep behind me I walked out. I only get a limited time for lunch and waited half of it for someone to look at me. Hire someone to help cashier inside. It's always terrible service. read more

A few weeks ago, during the peak of the Roro Virus shutdown, we decided to support a local business and then found out that the local Potbelly's was closing at 4 p.m. That's not a typo. Who can eat dinner at 4? Searching for a backup, we hit upon Cousin's. While I've not had amazing responses in the past here, this was an all-around pleasant experience. I called when I arrived and within a minute, someone brought my order out to my car. No muss, no fuss. Truly how curbside pickups should go! read more

So cousins has been hit or miss. Today was terrible. Ordered food w no tom no onions no lettuce due to family food allergy. Restaurant employee got angry at me saying food was fine. It was not. After 24 minutes waiting the food came out wrong. Waited longer and took that food home. Still smelled awful and made wrong. And it was. So got back in car and drove back to try to get the manager to fix this poor situation. I also commented they charged over 2 dollars when my daughter just wanted a small tap water. We never got the water and were overcharged. So no real apology or any effort to fix this mess. I now wasted 2 trips from home and an hour to get correct food. I was offered nothing but my money returned. No replacement food or upgrade or whatever a good manager would do after multiple failures. I took the food back to them twice. So they can see the exact problems. If i was a manager i would have refunded and made an apology for over charging and wrong food and offered to get correct hot fresh food made because i wasted two trips and spent an hour trying to get food out of this cousins. Does cousins have any corporate oversight or training on how to rescue things that went wrong ?? My guess is no. read more

Cousins Subs - Sandwich made wrong.. - Sandwiches Near Me - Glendale, Wisconsin

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Lobby often closed due to 'staffing shortages' In other words wr dont want you here so we don't pay our people enough money.

We have ordered from this location several times, each time hoping things will get better.... We have wrong things delivered, items missing, and the driver one time even "dropped off our order", ate it on the drive, and threw the trash from our order down the street.... I try to call and politely let them know of the issues and see if we can get corrections.. EVERY SINGLE TIME I CALL, it's a 10-30 minutes struggle to get someone to answer the Flippin phone. Every if they do, they just direct me to someone else and act like there isn't anything they can do. I have gotten an email with a coupon that expires super fast.. Gee thanks.. After all the issues, I'd love a refund or for this location to just do their dang jobs. Sometimes it's DoorDash, sometimes it's Cousins. Never works out. Don't waste your time. Either go in or order somewhere else. read more

The worst Cousin's sub I've ever had. I got all the way home to see that there wasn't any lettuce on the sandwich. On top of that, the sandwich just looked pitiful. I tried eating the sandwich, and I wasn't pleased at all. Yuck! The service was slow and very dry. I'm not sure if there were alot of orders coming in for them, but there wasn't a line other than the 2 cars in front of me in the drive thru. This location will not see me again. It may even be awhile before I take a trip back to Cousin's. Today's visit truly turned me off. read more

Subs were great but looked at receipt later and it was $32.00 for TWO sandwiches,DONE eating at these places where a sandwhiches use to be $2.99/$4.99,just INSANE!!!!!!!!!!!!! read more

I'm not sure why this Cousins doesn't rate well, every time we go we get a good meal. Oh well to each there own..

Every single time I've been here for the past three years it has been SLOW. I'm currently in the drive thru waiting on my order and it's going on 23 minutes. And they are rude. Terrible customer service. Edit** Finally made it to the window... going on 36 minutes here. They are yelling screaming and cussing at one another. I hate this place. Seriously. read more

Service is very slow. Subs seem expensive to me but they claim to use higher end ingredients. On my visit order 3 subs at 1:00 on a Saturday to eat in. Subs were just 7 1/2 in turkey($5.49) and Italian($5.99). No toasting, no grill no fries. Everything was a mess inside from ordering to food prep. They seemed to be prioritizing the drive thru orders because that kept flowing. Inside was another story my subs took over 20 minutes, for 3 cold subs. Subs tasted great but not worth the wait. Can't give a higher rating for such slow service. Next time it will be the drive through or just not even stop. read more

Cousins Subs - Sandwiches Near Me - Glendale, Wisconsin

Without a doubt the worst Cousins location. will drive further or go to jimmy John's etc other this. placed an order online today for 2 simple subs. It said 20 minutes. I got there 20 minutes later and still had to wait an additional 30 minutes. What sandwich takes 50 minutes?! The employees are VERY rude to all of the patrons waiting an exorbitant amount of time for a sandwich. Can't recommend avoiding this shop more. read more

Horrible service. All kids working there with no respect, manners, or customer service. They take all day and they're rude. I will drive farther to get better service. read more

Most of the time they are nice and have everything, they're clean and get orders right. Sometimes "WE OUTTA BREAD" and "THE CASH REGISTER IS DOWN". Lmao read more

Awful experience, employees couldn't care less. Left after 30 minutes with no food, at least I got a refund.

We ordered and pre-paid for a party sub meal, 2 days before pickup. We got here at the time we asked (and we're confirmed) to be here. None of the order was started and now we sit for 30-45 minutes for an order we had no benefit of pre-ordering for. It's a shame really, but with all the other negative reviews for this location, we should have known better. read more

Yall...when I say this was the worst experience with a restaurant in my life, I mean it. So bad that I've been a Yelp user for over 5 years and never written a review...until now. It's 630pm on a Saturday night. My wife went out of town and basically told me it's YOYO tonight.(you're on your own) So I think about my food options and decide on subs. I go back and forth between Jimmy johns and Cousin's but ultimately go with Cousin's because they have hot subs. So to the Cousin's website I go and at 637pm I order a double cheesesteak bacon chedder with all the fixins, a double pep melt and a order of cheese curds.(see receipt) and yes...it's all for me. #fatty The website tells me at 7:06 my order would be ready for pickup. I get there at 7:10 and there is quite a few people in the store. Some waiting for orders and some in line to place one. I already paid online so I just needed to pickup. I wait maybe 3-4 mins to get the cashier's attention before telling her I placed an order for pickup. She said that it'll be a couple mins. I asked how long and she said 5 mins for the sandwiches and 2 for the cheese curds. Ok fine. I cha cha to the side. 20 mins later and im still cha cha-ing. I finally get my food and was offered a soda for the wait. I'm thinking "cool, cause I like the coke machines where you can mix all the flavors." Waamp waamp. I get to the soda machine it's empty! Nothin but Diet Ginger Ale and Minute Maid light lemonade! I can't get jiggy with that. I tell the cashier and she gets me a soda from behind the counter. I finally walk out of the store and get in my car at 7:37, a whole hour from the time I placed the order. I make it home and open up the subs and both subs are just meat and cheese. With no fixins! I would go back but at this point i said F it and used every fixin I could find in my fridge. I had to settle for horseradish. Horseradish yall... Cousin's...I'm not telling you how to run ya establishment but let me tell you how to run ya establishment! Yall need some organization! There has to be 1 person on the grill at all times. He keeps the train chuggin. Also, the person taking orders and touching money shouldn't be the one putting any of the subs together. #yuck Work with urgency! Stop taking new orders if you're getting backed up! Instead, try to fulfill orders that have been sitting there. I literally stared at my subs for 5 mins because nobody was really fulfilling any orders. I mean I get it. I've worked in fast food before. Places get busy. But it's how you handle it that makes it a good establishment or not. Otherwise, the restaurant was clean and the employees were nice at least. Yall made me really sorry I didnt get JJs. Ill give yall another try in the future but c'mon Cousins! read more

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Worst experiences ever. Gave it a second chance: Waited over 40 minutes in line. Ordered a turkey sub but it basically was just turkey and mayo. Never again. read more

Thanks For your response Max. I sent in feedback to corporate via the app the same day I posted this review. Still have not heard back.

Dining room was closed due to short staff. Drive through was open, ordering was easy, the employee was very pleasant and professional. Pulled over and food came out fresh and hot within 10 minutes, tasted great! I'd be back. read more

Ordered a $25 gift card on 5/17/19 and a manager processed my order. Cousins was having a promotion of getting a free sub if you ordered a $25 gift card so took advantage of the promo right away. When I got my sub I then added an additional soup onto my order and gave the same manager my $25 gift card to use to pay for it. She grabbed the gift card, used it at the register, and then handed it back to me and gave me the soup. When I went the very next day to a Cousins on Brown Deer Rd to use the same card, I was told by the cashier that the card wasn't activated. I thought that was odd since I just got it AND used it yesterday. She manually tried to input the number and it still came back as inactive. She told me I would have to go to the Port Washington Rd location to have the issue fixed. So I drove to the Cousins on Port Washington Rd and asked to speak with the manager. A different manager than the woman who I worked with came out and I told him the story. He tried to ring up the card and the same issue happened where he said the card was never activated. I brought with me a copy of my bank statement showing that the $25 charge was applied to my account and I said you can either refund my credit card OR put the $25 on my gift card. He was about to activate the card, but he stopped and said that he didn't want his register being $25 short and that the original manager will be in tomorrow morning and that I need to have her fix it. So waiting to hear what will happen as now I have wasted 1 hour of my life and $5 in gas trying to fix a problem that should have never been an issue since this issue SHOULD HAVE BEEN FIXED WHEN I GOT MY SOUP. So here is what most likely happened and the damage it caused: the woman manager who processed the order gave away a free bowl of soup and never collect the money for it because she knew that the card wasn't activated when she used it at the register and couldn't charge the soup to the card but never fixed the problem. Cousins lost $3.50 in revenue. Since I ordered $14 worth of subs in the drive through at the Brown Deer location and couldn't pay for it due to an inactive gift card that food was wasted. Cousins lost $14 in food waste at the Brown Deer location. I wasted 1 hour of my life (priceless) and $5 in gasoline having to try to fix this ordeal and it still isn't fixed. So Cousins lost $17.50, I the customer lost 1 hour of time and $5 in gas money and the issue still isn't resolved. I understand mistakes happen as we are all human, but like I said this should have been fixed when the manager tried to charge my soup to the gift card and wasn't able to. So I went back to this location today and spoke with the same manager. She said she remembered me and said that the card worked when she rang up my soup which I don't believe and here is why: I never got a receipt showing the total balance on my gift card when I first received it or after the soup was supposedly rung up on the card. She added the $25 to the gift card with no fuss and for the first time ever I got a receipt print out showing the total balance on the gift card which I didn't receive at all on Friday after either transaction. Not wasting anymore of my time on this situation but if corporate wants to investigate feel free. read more

Gross. Cheesesteak bland. Over cooked. The bread was hard too.... barely any onion. Just a glob of cheap Meat with over melted cheese slathered in mayo Won't be back read more

Third strike. I'm sitting here parked at the side door waiting on my turkey sub for 40 minutes. I ordered ahead online.

Worst service, like other reviews, ordered online and still had to wait 40 min. Food is fine, but that'll be the last visit.

Is waiting in the drive thru for almost 45 minutes a good thing? I'm still here. I paid 20 minutes ago. Now being held hostage. Send help...! read more

DO NOT GO HERE!!! I walked in at 5:30 pm and besides the three employees behind the counter the store was completely empty. I waited at the counter for 10 minutes while one guy helped two cars in the drive thru. Let me just stop there and point out that 10 minutes is a LONG time to just stand there in an empty store while three people completely ignore you. I was litterally waving my arms near the end. Also, the guy at the window helped two cars... Meanwhile I'm standing two feet away and being completely ignored while I stand at the register. The two guys in the back looked up at me a couple times but did nothing and continued to gossip. After 10 minutes I had to yell "Are you closed?" to get someone to just acknowledge me... Wait, it gets better. I had ordered online and my order was supposed to be ready at 5:25pm. Remember when I said I arrived at 5:30pm? Well it's 5:42 now and the guy on window finally tells me it will be just a moment still doesn't take my order... Which btw, was an online order that I JUST WANT TO PICK UP! It was even prepaid! FINALLY, one of the guys that has been chatting in the back area asks me for my order. I say I ordered online and I tell him my name. He just walks away.... Not a single word. No, "Okay, let me check on that" or "Okay, just a moment"... Nope, the guy just did a full reset and walked away like the conversation never took place... So at this point I sit down and start looking up on my phone how difficult it is to just cancel the charge on my card because I have a feeling it will be easier than getting my food from these jerks... Five minutes later, the that I told I had an online order pokes his head out and yells that it'll be a couple minutes... It's 5:50pm at this point. The order was scheduled for 5:25pm... And it hasn't even been started. Then, oh yeah, it gets better... Then, the a very loud a rude voice yell "Why are you making that? Don't do that before the window orders." Before I have a chance to scream "Are you f*cking kidding me?!" The only guy that actually acknowledged me responded that it was an online order... The manager just grunted and went back to doing nothing. I finally get my order at 6:00pm. I grab it and start walking to my car... I'm just so happy I get to finally leave... Except, I realize as I walk out the door that I ordered a bottle of coke... And I wasn't given a bottle of Coke. Just then, I hear a click. The employee had locked the door behind me. At 6pm in the afternoon on a Sunday... The weather was fine. WTH?! I pounded on the glass as the guy walked away and was completely ignored. I stayed there pounding on the door for a couple more minutes in the cold before another guy came back and asked what I wanted. I responded that I wanted the coke for the order I picked up a couple minutes ago. The guy moved out of the way and just stood there... So I walked over behind the counter, moved the box out of the way, and grabbed my own damn Coke. WORST COUSINS EVER! DO NOT GO HERE! THIS IS A VERY BAD BUSINESS!!! read more

Gave this place chance after chance but no more. Employees are nice (this gets their only star) but what good is that if all else is PATHETIC. From wrong to-go orders to wrong toppings on (or not on) subs, to waiting upwards of 25+ minutes for a couple sandwiches...all at times when there's only a few people in the place and no more than 2 cars in the take out line!!! Do yourself a favor and drive the extra few minutes to the Brown Deer Rd or Capitol Dr locations - either one is infinitely better despite any negative reviews they may have. And Management, instead of constantly saying "we'll do better," how about actually DOING BETTER???!!! read more

Cousins is my #1 stop when I am in Milwaukee. However, this was my first time at this location. Sandwich was sloppy. Will continue going to Cousins, just not this location. read more

First time at this Cousins location and will be my last. Made a pick up order on line , took it home and wasn't happy. They put so much crap and a ton of oregano on my sandwich that it wasn't even edible! The bread looked old, cracked and was like a rock. Gross! Team Jimmy Johns!!!! UPDATE!!!! Max D commented but never did do a "follow up" ... never was compensated for your crappy food read more

Cousins Subs - Sandwiches Near Me - Glendale, Wisconsin

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Freaky Slowwwwwwww. I have been waiting 15 minutes now for single sub! It is only 11:45 am on a Friday. I have custard this store in the past and it was unbelievably slow then. Thought I would give it a try again after 6 months but it is actually worse. read more

Nice new building with a drive thru window which is great. But I f it's raining hard I'd go somewhere else. There's no overhang over the window and today when it was pouring I got drenched just opening the window to pay for my order, and the wrapped sub was soaked through. But I love the cheesesteak...on a sunny day. read more

There was a bustling drive thru service going on but NO customers inside! I had to wait awhile and then I had to wait some more. I got 2 sandwiches and two orders of Mac and cheese. The double cheesesteak sandwich was very good! The Mac and cheese was so-so. The place was neat and clean- the worker mopped the floor keeping my access to the restroom room and even the only exit problematic! Oh well, I will probably not be back. read more

Great store very clean but they seem to repeatedly miss either a sub from my order or their soda machines are never working. The cashier didn't even realize that the soda machine wasn't working and was selling soft drinks to people. Until a customer said something. I mean I understand they are over worked and is busy, but it's just communication is the key and there seems to be a lack of that in the team. Gotten Italian bread instead of wheat. read more

They don't answer their phones, poor customer service. Forget about calling.. you would think the manager would be happy to know that they are giving good customer service clearly NOT! Need training. read more

Literally every time I go here they give us the wrong order. They just randomly give out random subs. I have never revived a correct order from this place m. read more

Great cousins restaurant! The staff is nice, and the restaurant is very clean. I usually don't do one sentence reviews but this place wasn't amazing and it wasn't bad it was great. read more

One of my favorite Cousins in the area. Good grill, and the new cheese steaks are fantastic. Ask for the "Good Neighbor" discount, and get 10% off. read more