The Lawnmark Plus truck broke our storm drain cover and its pavement when their inexperienced…read moredriver backed into a part of our driveway which was clearly too small for their heavily loaded, huge truck. You can see the photos online under Google Reviews.
After 2 months of waiting for them to repair this, like they had mentioned and finally getting an answer that they won't do anything after we had to call them repeatedly & they would not talk to us directly, we wanted to find someone who could repair the damage before winter.
Firstly, it is very hard to find anyone to quote the job. One vendor, with the most reviews on Google took 3 weeks and still finally quoted a crazy amount. I could probably build a new driveway 3 times over at that cost.
Next guy, came quickly and quoted half of that crazy amount - which still made no sense.
Finally, I came to Yelp at the end of the line, and asked for quotes, not expecting much.
Of all the vendors who replied, Ben was the only one who was prompt, very responsive, and came quickly to do the quote.
Then, we agreed to repair just what was needed and replace the cover with a metal one.
The install date came quickly, and he went over & above to try and get the work done as estimated - including finding a metal cover, because in a few days time, they were sold out everywhere.
We could not afford to pay more for the metal cover he did find, but he was gracious enough to cover the remaining amount himself. Pretty unheard of compared to the lawn company who had 0 customer commitment, responsibility or ethics. I wish we could have covered the total cost of the cover he did find, but not at this time. We just could not afford it.
The work was done well. It is a solid, cast iron storm drain cover that should last a very long time.
It is heartening to see young people do work in these areas where it is very hard to find anyone in the new generation doing these jobs.
Hopefully, in the coming year, our situation will improve and when we do our driveway, I look forward to hiring Ben to redo it, as it is getting old.
Other vendors should see and learn from his work ethic. This is how you get customers and customer loyalty.
He is like the only other vendor I have found in the Greater Boston Area who put customer satisfaction above everything else. That is what we need in these times, where many of us are going through hard times, and we need more kindness and understanding around us.
Well, Christmas is not that far off!