Josie at the Chico location worked hand in hand throughout the completion of our project. Expectations were exceeded from the start. The installation team was excellent. Jason who recorded all the color schemes was very helpful. We even got to meet Cousin Gary himself. When a problem came up with one of the appliances Josie was our bulldog and got it handled immediately. Thank you to the entire Cousin Gary Chico team. You guys all went above and beyond all the way!! JG read more

I visited the cousin Gary's in Chico looking for a home. Their homes are gorgeous and priced within the market I was looking. The staff are very knowledgeable and friendly. I would highly recommend them to anyone looking for a manufactured home. They have been in business over 50+ years so they must be doing something right. I am excited to buy property now and make my dream a reality. read more

Friendly and professional as soon as you walk through the door. We were able to look through the beautiful homes on the lot, then sit down with the salesman and talk about all the different options from flooring to financing. We didn't feel like we were being pushed towards anything, that we were actually being listened to. We highly recommend Cousin Gary Homes in Chico read more

We had a horrible experience with this company, we paid them upfront and they never got the job done and they don't take accountability for their actions. Never again! I don't recommend this company at all. Save your self the headaches and broken promises. We waited almost two years to get our house delivered and they never finalized our permit and told us to live there....unethical and unprofessional. read more

Jason Haller, the salesman who sold us the "Nantucket Cottage" manufactured home at Cousin Gary's in Chico was on top of the whole process. He is a good communicator and kept us informed every step of the way and made sure that the information he gave was correct and accurate. Despite having unforeseen delays with building permits and some construction issues, my wife and I felt that Jason was genuinely concerned and wanted the setup and construction to proceed as rapidly as was possible. When an issue arose, he was quick to address our concerns. We highly recommend that you contact Jason Haller at Cousin Gary's Homes if you are considering purchasing a quality manufactured home! read more

Cousin Gary Homes - The installed "Nantucket Cottage" Manufactured home that Jason Haller sold to us at cousin Gary's homes In Chico, CA - Mobile Home Dealers Near Me - Chico, California

We would highly recommend this company for your next project. They are extremely professional and honest which is really important when you are spending your hard earned money. Josie was our sales representative and she is as good as it gets. The process of building a home can be very complicated and stressful but she helped us through the whole experience. The brand we choose was skyline and their quality control is excellent. We had a opportunity to visit the factory and that gave us confidence that we would get a great home. It's very confusing to see low ratings with what we experienced. read more

My husband and I bought a home from cousin Gary's, the Nantucket, for a smaller home it has amazing room inside and the large windows allow in so much natural light. Bob and Josie walked us thru the process step by step. When we called with questions we got answers. It took awhile to get in the house but with the winter we had it was expected. We got excellent customer service and support from Josie and Bob and never felt rushed. So we want to thank Josie, Bob and of course LG construction especially Don from LG, for their excellent work and patience as we bombarded them with phone calls and non stop questions. Thank you all so much Philip Abrams and Janet Dimock read more

About a month after loosing a home in a wildfire we stopped in, ordered a home, had them come out to give a bid on install and view two potential building sites. We offered to make a payment of any size and was told it was not needed at that time. Took a deposit and told it would be 8-12 months for delivery. When we followed up on status 5 months later via phone and email it took over a week, closer to two to get any response. Bob informed us he was surprised at our follow up because he said he had notes we were waiting on insurance. We never put the home on hold, was never waiting for insurance and was working on the required to do list he gave us. He then informed us the home has increased by at least $14,000.00 and he never put it in order. He tried to turn it around on us, yet nothing he said to us was truthful and very clear to us he dropped the ball. Poor communication and customer service. read more

I had similar experience with other peoples review here. After sale is made, there are miscommunications, not helpful, had to make a lot of calls, no response, and everyone is on different pages. We also lost our representative. It's been a year and no construction is started. Manager is rude to me on phone ( to customer) not how you should run a business. read more

My daughter and son-in-law purchased a home from Cousin Gary in Chico. Here's how it went... Good communication when they are trying to make a sale. Complete and utter lack of communication once that sale was made. Purchased in Jan 2019. Cash deposited in Escrow for the entire cost. After multiple calls with zero response to find out the status, they had go in person to the showroom the week before it was delivered in early June 2019 to know WHEN it was going to be delivered. In order to get ANY communication from Cousin Gary's, Josie or Bob, they had to show up in the office in person. Period. Phone calls were not answered or returned. Once the home was delivered in early June 2019, the family planned a celebration for July 4 - wasn't complete; Labor day - wasn't complete. Thanksgiving - wasn't complete. Christmas - wasn't complete. New Year's - wasn't complete. SEVEN MONTHS of lack of communication, lack of follow through, lack of action. SEVEN MONTHS of commitment after commitment missed. SEVEN MONTHS of run around, broken promises and complete lack of integrity by anyone on behalf of this company. Escrow CLOSED in Oct. The house was NOT completed when escrow closed. On Thanksgiving there was still no eaves, no AC, it wasn't not cleaned and it was set up for natural gas vs propane (always on the spec sheet). It took until AFTER Christmas for the cleaning crew to come out. Every time Josie had to be contacted in person in their office and she seemed surprised the her personally committed inspections were not done, her personally committed repairs were not done, her personally committed cleaning crew hadn't shown up...and she'd "personally commit" to getting it done. Zero integrity. The permit EXPIRED without a final inspection or Certificate of Occupancy and had to be renewed. The final inspection was completed today, March 10, 2020 - 14 months after escrow opened, 9 months after delivery. Unless you plan to sit in their office daily to make sure they do what they say they are going to do you should give Cousin Gary a big pass. They turned a highly anticipated new home into a painfully long extended experience. read more

I called CGH yesterday with some general questions about purchasing a home. My questions were about septic, pg&e, water, well and mostly about home set up and prices. Whoever the woman was that answered the phone was very rude, obviously I was wasting her time, and ended up hanging up on me!! I will never even consider this so called business for my needs. They have no concept of customer service. Very rude. read more

I would never recommend Cousin Garys to anyone. They are smooth talkers make it sound so easy an stress free. We have paid for our home an have foundation ready for set up an still no home 5 days later. They will promise things that never happen. You have to do all the leg work, that is promised they do. Contractor never calls back. I could go on for days about the whole thing. Bottom line is very dissapointed an discouraged. read more

Really enjoy working with Liz. She is knowledgeable and responsive. Construction in any form will always have its bumps but she is very solution oriented. read more

Welp, About two years in and we've already experienced a catastrophic failure of the plumbing. Unfortunately a substantial leak has developed under the master bath that has completely saturated the under-structure insulation and destroyed the moisture barrier in that corner of the home. Due to Cousin Gary's contractor (Jim Fields Crew) , the shipping tongues were stored underneath the home (read previous reviews) and have all but completely inhibited access to that location underneath the home. The only way to locate and repair the leak was to completely remove the skirt, associated framing and pull out the shipping tongues. Worse yet, upon removing the insulation, we discovered exposed spools of wire with compromised sheath and uncapped terminal ends that create a significant fire hazard. The only options available to you after your 12 mos warranty is to do the repairs yourself (extensive time and labor, not to mention materials) or hire a third party contractor/plumber capable of working on manufactured home which is going to cost you a large sum of money. A collection of poor craftsmanship from Skyline combined with shod work from the dealers contractor will invariably leave you frustrated and out some coin. I stand by my initial review and recommend avoiding this dealer and the homes they sell. If you do decide to go with their services, you better be diligent within the first year and scrutinize every facet of you home and have it repaired before your warranty expires. Good luck, cause if you go with skyline and cousin Gary homes, your gonna need it. read more

Why isn't yelp showing the most recent reviews first? Instead, the most negative reviews are being showcased, is that standard, yelp?

DO NOT PURCHASE FROM THIS COMPANY!!! We have been in litigation for a construction defect for 12 years with no resolve. Our modular home has been uninhabitable for 22 months and they don't care. The owners are liars and heartless. Their ad states "we take care of you after the sale"....BULLSHIT. read more

We too got suckered in by the smooth talking salesman at Cousin Gary Homes in Chico. The worst part of the whole thing isn't even the self proclaimed "Over Stressed" Bob, or even the disrespectful, liar of a manager Josie. It was the worthless contractor they use. We were lead to believe that they "Cousin Gary Homes" held $7,000 from the price of the home so we could pay "Their Contractor" directly for "set up and delivery" in order to save us on Taxes... Then he "Jim Fields Construction" submitted a bid to us for $6,500, so we thought we got a great deal. WRONG!!! What they didn't tell us was he still wanted the $7,000 and another $7,600 for the so called foundation blocks "cinder block" because that is apparently not part of set up? So instead of paying $6,500 or even $7,000 we are now paying $15,600 for all the "extra" work such as putting the skirting around the house. Oh ya, and I kept a log on how much they actually came out and worked on our house. In two months it took to get it "set up" they had a grand total of 62 hours between 3 guys, and we still had to finish the work ourselves...... Jim Fields Construction is a joke!! They must have a contract with Cousin Gary and you are not told you have any other choice, but them. read more