Omg. Clean comfortable and reasonably priced in Beckley, WV. We arrived road weary and…read morefrustrated because of traffic jams and other things that happen when traveling through the mountains. Our check was fast and friendly. With an excellent recommendation to a restaurant to top it off. Then after a wonderful night sleeping we woke to a great shower, & then downstairs to breakfast, which was a total experience, with fresh yogurt and pancakes that were made before our eyes. A special shoutout to Susan at the front desk her willingness to answer my questions and professionalism that can be appreciated so early in the day. Overall great experience. A great place for dog lovers to bring their furry family.

We stayed here a few years ago and we had a good experience. This time though, was a totally…read moredifferent experience. We stayed for four nights and five days and we could not get anyone to service our room, even after kindly asking the housekeeper that was on our floor. Every night, we would have to go downstairs and ask for items that we needed. Our trash cans were never emptied and as you can imagine by the end of our stay, they were overflowing. The most disturbing part of our stay was the second to last day when we found someone's dirty workout clothes laying in our room on the bench. Did someone change in our room or take a shower?? When we told the front desk, they did not seemed concerned. As you can imagine, we will not be staying here again.

I'm back here again. They have done some renovations. It's still a nice hotel. And has great…read morestaff. Easy off the highway. Close to Tamarack. A wide assortment of restaurants are within a short walking distance. There are 2 gas stations across the street - one is big and has diesel.

Easy, Breezy Hotel to stop in for a quick nights sleep. We made an 8+ hour trip for a hockey…read moretournament and were exhausted. We were able to easily book a room for the night via the app. Beds were a bit uncomfortable, but good enough for one night. The hotel itself was ok, could use some updating and TLC. However, staff were very kind and accommodating. I appreciated having the option of a grab and go breakfast so we could hit the road! Staff were kind enough to offer us water bottles as well.

When we walked in we were greeted by Roxanne. She was amazing very friendly and told us everything…read morewe needed to know about the hotel. She said if we had any problems to come see her. She gave us two coupons for free breakfast at the restaurant KEM'S. We were upgraded to a king suite the room was really nice. Had a living room with couch,chair, coffee table and TV. The bedroom was really big king bed room on both sides TV stand and a huge window that opened in the middle with a screen that is huge for me fresh air. We were on the third floor right above the entrance so our view out the window was of the American flag. Couldn't get any better than that. Ok time for dinner hubby wanted to relax and have a beer. We went in there restaurant KEMS to have a drink. I went and asked Roxann did she recommend their restaurant for dinner?She said she had heard a lot of good things about the food. Told me the same cooks had been there for 18 years. So we thought we'd give it a try they don't have a large menu,but what we got was amazing. We ordered a margarita, flatbread, and a side salad and while we were waiting our server brought us out some homemade potato chips. I will put pictures on KEMS restaurant page about the food but it was amazing. Our breakfast was there also. But we will definitely be back to this location. It's not far from the New River Gorge. Home To America's Newest National Park-and Tamarack Marketplace an artisan mall is very close.

To enter the hotel we first had to dash past the gaggle of smokers who were allowed to stink up the…read moreentire area within 5 feet of the front door. Once we got to our assigned room it quickly became apparent that there's very little priority placed on property maintenance at this dog of a place. 1) Speaking of dogs, within 2 minutes of entering the room, a dog came barking down the hallway past us. 2) The bathroom door handle was loose and seemed close to coming off. 3) The bathtub spout was tilted about 30 degrees sideways instead of pointing downward. 4) The tub's drain had a large ring of rust around it. 5) The tub stopper would not open. I had to physically unscrew it from the tub and store it atop the toilet tank before I could get the tub to drain. 6)The shower curtain rod was bent and close to coming off. It drooped so badly that the curtain dragged the bottom of the tub, creating a fall hazard for anyone taking a shower. 7) Water dripped from the tub spigot all night. I placed a washcloth beneath the leak so we could get some sleep. 8) The air conditioner was exceptionally loud when running above our heads at night. 9) Only 1 tissue remained in the box and it was pulled up to the top of the opening to make it look like there was more inside. 10) I tried to make coffee in the Keurig but a round part dropped out of it and fell onto the floor. 11)  Diesel trucks were permitted to park right outside the hotel. At 5:30am one of them was started up and was left to idle for the next 20 minutes outside our 2nd floor window. 12) The bed nearest that window was broken. Possibly jumping children destroyed the box spring or the bed frame itself was broken. Every movement at night was answered with a sag and a clunk. 13) The cover plate of a 120volt electric child-level wall socket was missing. Any little finger that might be poking around under the desk is at great risk. 14) The carpeting was FILTHY. I'm unsure if it was originally supposed to be a brown color, but it certainly is now. My socks and the bottoms of my feet bore this out. 15) Oh, and the toilet seat was broken too. The joint is not at all up to IHG standards.

Far beyond an "economy " hotel. Facility was very clean, modern decor in great condition, friendly…read morestaff. I was able to pre-check into room online and sign necessary forms on my phone. Most amazing: BREAKFAST! I've never known a budget hotel to provide almond milk, gluten free options, and a latte/espresso maker. See pictures below. One negative: An extremely small bathroom that was difficult to maneuver in. Overall, a FOUR STAR HOTEL!!

Super clean, helpful and friendly staff. The accessible room was very well designed and furnished…read more Have stayed at many BW+ properties around the country. This is right up there among the very few best of the Best.

Room & bathroom is clean, check in staff were efficient and friendly, but room needs some serious…read morehelp... if I wasn't so tired on the late night check-in I probably would've complained but since the bed and room are clean, I'm just gonna deal with it for the night

Beckley, WV Hotel room smelled awful, transferred to luggage and clothing. Carpet was sticky. Tv…read moreremote was not in room ,(so no TV) and Wi-Fi needed to be re-booted several times. Didn't work until after midnight. No luggage carts available, had to make several trips to carry in luggage. Hotel is very run down. Would not recommend to anyone for the high price paid. I would give this place 0 stars if possible.

Trainee was nice at check-in & hallway smelled fresh. First room was bad: smelled like B.O. &…read morebathroom smelled like pee & floor was dirty. So back to desk for a new room.. which was a tad better. Had a burnt food smell and toothpaste spit all over the faucet and handle. Chair was atrocious, fridge looked pretty rough, maybe it needs a paint job or cleaning. We cracked the window & screen was ripped like a person went thru it. Gave it 2 stars b/c it had hot water w/ good pressure & the bed was comfortable w/ decent pillows. We weren't gonna eat breakfast so can't review that but went to get hot cocoa for daughter & coffee grounds were in the hot water. So I told attendant & she said try the other one in the breakfast room. But we found the same problem there and she blamed the night crew for not cleaning it out.. So we just left. Evidently, they need better management over cleaning procedures.

One of the most pleasant stays I've had in a hotel for a long time. Rooms were clean, modern, bed…read morewas comfortable, plenty of pillows, AC was quiet and worked well, shower's water pressure was excellent. Nice little breakfast that had everything I needed. On-site laundry takes coins or card. Staff were very friendly and helpful. Quiet area of town; there is a Burger King and a convenience store across the street within walking distance. The property was festively decorated for the Easter holiday too. Highly recommend.

We had an amazing stay from start to finish. We were greeted right away and offered cookies and…read morewater at check in. The lobby and room was very clean. The breakfast was a very nice spread and Karl even offered to make me scrambled eggs if I didn't want what was offered. He asked if we needed anything else and his customer service is exceptional. We would definitely return to stay there again.

Perfect stay. All excellent staff from our check in new Gradma of Elija, buffet manager, check…read moreout young lady & the general manager Cammi. The buffet was one of the most organized, well stocked variety and cleanest I've had at an hotel. And at 75, I'm not always easy to please & have seen a lot of buffets. Room was great-immaculate. Definitely staying here again!

I am giving them a three star because the breakfast is so good for a hotel breakfast. Everything on…read morethe breakfast was great especially the biscuits and gravy. The rest of the place just seems a little rundown. Stains on carpets, walls missing paint and just kind of dirty. The bathroom at the swimming pool had water dripping off the ceiling everywhere. It was also rusty in there. It just needs some work. It seems like it would cost around $100 instead of $170 for a hotel like this.

Furniture had stains in the seats. The curtains were torn. The beds were horrible!!! Felt the…read morebed springs squeaked. Like sleeping in a hammock. DEFINITELY A BIG NEVER AGAIN Waste of 175 dollars. People hanging out in the parking lot partying.

I mean you get what you pay for, the hotel is about as good as a red roof but with breakfast…read more As of year of 2025 there's no bed bugs, cleanliness is like a 5/10 but that's just from my room to the elevator and the stairs to the first floor. Biggest concern i have would be the heater/ac unit in the room, looks and smells like it hasn't been cleaned since maybe 2005.(no surprise ) Regardless overall I wouldn't come expecting top notch service and quality. It's comfortable and good for a short stay or a long stay. Overall the hotel experience is great for what it is.

Everything could improve by 100%!!! If I could give this hotel 0 stars I would!!!…read more We are locals in Beckley and we are having renovations done to our home and needed to rent a room from 12/1/25 - 12/5/25 so we went online and booked, reserved and prepaid for a room at the microtel inn & suits by Wyndham through hotels.com so far so good. Well we arrive at the hotel to check in at around 7pm and immediately apon arrival our experience starts off terrible. As we are walking through the front doors 2 gentlemen are walk out with their luggage and proceeded too tell us that they found bed bugs in their room and was definitely not staying at this hotel. Even so we proceed to the front desk and the attendant working the desk was an older gentleman with gray hair and glasses we tell him the name the room is reserved under and he asks us for drivers license and credit card as soon as he looks at our drivers license he says "" Nope we do not rent to locals period so I'm gonna go a head and cancel this reservation and since you made the reservation through a 3rd party site you need to call their 1 800 number about getting your money refunded. When I tried to explain to him why we were locals needing a hotel room he immediately shows no interest in hearing anything I could possibly have to say when he rudly interrupts me as soon as I had begun to speak to him. This time saying "" No Exceptions!! Period!!! No locals stay here!!! So I'm gonna need you to leave the property "" . Our experience at this hotel was absolutely horrible one of the worst experiences at any hotel I have ever had!!! Staff was completely rude and unwilling to listen to any reason whatsoever as to why a local might need to rent a room for a few days!!! It's not like my husband and I look like the type of people that could be renting a room here because we have bad or negative intentions!!! The front desk attendant could have at the very least could have pretended to care enough to hear us out and explain why we locals were trying to stay at this establishment!! TERRIBLE, UNFRIENDLY, RUDE, STAFF at front desk!!!