I initially thought about taking off a star because John arrived outside of my appointment window,…read morea pet peeve of mine, but then I remembered a few things: he came on a Sunday, on less than a day's notice, Arlington is very far from Upper Marlboro, the appointment before me went over, which can happen to anyone, and most importantly, small businesses are the backbone of America. John was very polite and immediately told me my HVAC closet smelled because a mouse died in there. He also called a relative while at my place and on the way home to give me their suggestions on dealing with the smell, which has nothing to do with HVAC and is above and beyond in my opinion. Yes, I did have to pay the $100 fee to come out. I paid in cash to not have to pay the 10% processing fee. I was fine with paying this to have someone come out so quickly, and on a Sunday. Would call again. When my problem actually involves HVAC repair.

We needed an emergency water heater replacement. They responded to our Yelp project in minutes, got…read morequotes and options over in minutes from our more detailed spec, and then moved forward immediately when the contract was signed. John and co installed the new unit efficiently and fixed our weird plumbing setup without any nickling and diming. Great work and highly recommend.

R & M air control came out on Saturday and installed a complete mini split system with three indoor…read moreunit with no problems at all! Everything works great, the indoor units look fantastic and we were super happy with the work and the attitude of Ramesh and his to team members, everybody was respectful and treated our home like their own! The owner, Ramesh, suggested line covers so outdoor tubing would look better, excellent suggestion and it makes everything look neat and clean, Thanks Ramesh! Thanks, Tim & Maria

Was very prompt and pricing was fair! Will definitely use again! Told me what was wrong with my…read morefireplace and how to fix it, Z

Great work! So quick to diagnose an issue that I (and google) could not figure out. I consider…read moremyself a pretty decent DIYer, but there is definitely something to say about experience! They will be my 1st call in the future.

We had a 2nd floor bathroom exhaust fan where the flexible exhaust pipe had come loose from the…read morevent outlet. B & E Heating technicians re-attached the pipe in a matter of minutes, in an attic that had no floor and was covered in blown-in insulation. I would absolutely use their services again and recommend them without hesitation.

DO NOT USE THIS COMPANY!…read more I called for a service to have two vents checked because little heat is coming out. The customer representative (a lady) said my home is out of warranty (2 years) and they will not service it. That's understandable. But when I asked will you do a paid service, she said no. No friendly customer service either. No I see why their rating is poor.

This company sent their foreman Henry to my home as we have had issues to heat a portion of my…read morehome. Henry stated that he has to move the thermostat at a new location to fix the issue. My home is less than a year old and southern Maryland is the company who installed the heaters. Henry picked out the location where the thermostat should be relocated to. By the time a report was generated, the entire story changed and the report now states that the thermostat is in the correct location. They do not want to fix the problem as it will incur cost. When I called the office, the operator refused to get Henry nor the president on the phone. Stay away from this company. I am glad that I didn't purchase their maintenance contract to cover my heaters.

We chose this company after shopping around, in part because we are a veteran family and wanted to…read moresupport a veteran-owned business. We signed and paid on a Wednesday, with work scheduled to begin Friday morning. I took off work and waited at the property. No one showed up and no one called. I had to contact the office myself to find out no one was coming. Work did not begin until the following Monday. Unfortunately, that was the beginning of a pattern that continued throughout the entire project. We repeatedly had to call for basic information about the status of our property. Calls went unanswered, promised callbacks did not happen, and we received vague or conflicting explanations about staffing and project status. At one point, a company employee called and had to ask us what condition our property was in and whether the house had running water. We should not have been responsible for updating the contractor's own staff on the status of their project. After the plumbing work was performed, we were told the remaining step was inspection and that the office would coordinate it. We waited, repeatedly followed up, and eventually contacted the permitting office ourselves. At that time, we were told there was no permit or application on file for our property. Meanwhile, an approximately eight-foot trench remained open in our front yard with plumbing exposed for weeks. After nearly a month of problems, we requested a refund and asked that no one from the company enter our property without authorization. The owner confirmed in writing that no one would do so. Despite that, workers arrived at the property without coordinating an arrival time with us. We received an automated notification that a technician was en route, but no inspection time had been provided. We had to call the inspection office ourselves and learned that the inspection window was 11 a.m.-1 p.m., although the company arrived hours earlier. When my husband questioned the technician about why they were there, the status of the project, and the conflicting information we had received, the company subsequently texted us accusing my husband of "harassing" the technician and stated that they had called the county and canceled the permit. This experience goes far beyond poor communication. It has involved a missed appointment, repeated failures to follow through, poor internal coordination, conflicting information, weeks of chasing answers about our own property, an extended open excavation, and ultimately being told the permit was canceled after we asked questions about what was happening. We have documented our communications, calls, property condition, and timeline. Based on our experience, I cannot recommend this company. STAY AWAY FROM THESE PEOPLE.

Love the service techs! Very professional, very knowledgeable! I love that they gave me options for…read moremy services!

Tony was right on time, very personable, and handled the mysterious issue with my HVAC system…read moreprofessionally and promptly, making sure to point out the issue for my edification in case it ever arises again. He also took the time to follow up and make sure everything was still working well, which was so nice. The appointment was easy to set up online and they had convenient availability, which I really appreciated in the peak of summer!

My first experience with Logan Mechanical was stellar. However, after a recent visit from Tony, I'm…read moremore hesitant to use their services again. I scheduled a service appointment because my heat wasn't working. When Tony arrived, I asked if the issue could be related to work done on my system in August. I went upstairs to turn on the heat for troubleshooting, and before I even made it back downstairs, the heat came back on. When I told Tony I could hear it running, I asked if he had done anything to the system he said "no". I asked more than once, and instead of explaining what might have happened, he tried to sell me a routine maintenance plan, which I declined. I was still charged an $85 service fee. The next morning, I read the service report and saw that Tony had written he "I found that the gas valve was in the off position after place gas valve in the on position system engaged properly and began heating home." He never mentioned the gas valve being off or that he turned it on during the visit. I'm confident the valve was turned off during Logan's previous visit in August when a coil was replaced and welding was done in the HVAC closet. I reached out to Tristan to discuss the report and request a refund. I haven't received a call back from him or anyone else at Logan. Instead, Tony called me. After this experience, I feel less confident in Logan Mechanical's transparency and customer service. I appreciated my first experience, but this recent interaction left me questioning their communication and integrity.

Finding quality contractors and vendors seems to be becoming increasingly difficult nowadays. YOU…read moreCAN TRUST THIS TEAM!! I had the misfortune of having my AC go out during one of the hottest weeks of the summer. Yelp reviews led me to contact C&V Services. Carlos (owner) was very responsive. He came out and quickly diagnosed the issue as low refrigerant. Afterwards, he assessed the rest of my unit and made suggestions to keep it running more efficiently. He also explained what repairs I made need in the near future. At no point did I feel pressured into repairs that I didn't need. You can tell Carlos and his team value honesty, clear communication, and quality workmanship. I absolutely recommend them to anyone who is looking and I plan to contact them should I need any services in the future (*knock on wood, of course!)

My air went out during the July heat wave. It is so hard to find an HVAC company that doesn't feel…read morelike they're taking advantage of you. I discovered C&V Home Services had been used and recommended by a Yelper that I trust., so I decided to give them a try. I followed up on the online appointment that I made...(I think the system may need some work). However, I was able to make an appointment once I called for a time that didn't require me to miss work..that's definitely a win. Carlos was respectful and knowledgeable and tried his best to explain what he was doing and why to try and fix my problem. Carlos correctly diagnosed and fixed my issue. I'm a loyalist, treat me right and you have my business. I will definitely be using them for my HVAC needs.

Doug Knight has earned my business on behalf of his company…read more About a week ago I had a full stoppage the whole house was affected so I logged into the good ole HSA (Home Warranty) website bracing for how terrible they are and those they refer to are. They linked me up with LiveGreen plumbing out of DC, to keep the rest of this short because its not all about them. The tech informed me that the pipe needed snaked and the warranty won't cover it because he has to go through the toilet. He quoted me $638 but after his new guy got sewage water all over several of my walls and doors. He decided to drop it down to $438 SMH. On Sunday 15JUL2018 I heard the dreaded noises of the back up and sure enough my toilet couldn't flush and my shower would fill up when turned on. Sigh. I decided I was not going to use the worthless HSA or anyone the recommend this time. So away to Yelp I flew. I was apprehensive at first of Jerry's due to some of the more extreme negative reviews but decided to be my own adult and give them a try. I determined that we would live with the issue for the day to avoid extra fees and I would contact them on Monday. So on Monday the 16th I followed the link to their website to submit a request directly in hopes I would get a faster reply, I sent it at 7am ish. I was called at around 9am so pretty good in my opinion. I can't remember the name of the nice lady but she took down the problem and said she could have a technician come out that day between 12 and 4 so I said yes. I am in the military and work in DC so I couldn't be there but my grandma is and if the tech can call me when he gets there I can answer any questions he may have. at 1221 I received a text that the technician was on his way at 1234 he called and was on site and ready for the fully story. I explained that it had been snaked the week prior and that I had crawled under the house to inspect for myself yesterday and to see if the other guy had totally lied to me about clean outs. Boy was I upset to see my plumbing. The home was renovated prior to the sale and all new fixtures were installed including PVC piping from said fixtures. All of that looked great until I came to where it all comes together. I discovered that they had cut the old cast iron pipe and plugged the PVC into it. Sigh great this is why the other plumber was hinting at replacing the main line all the way to the street. I told him I was bracing for the bad news and expected it to be as high as $8000 ruff. He agreed with all the other details and said he was headed under to take a look and would call me back once he had a good assessment and estimate. At 1304 He called again. He said "Your old pipe is most likely original to the house and may have failures somewhere between you and the street we cant know that for sure unless we did the camera but then you spend the money on the camera just to spend the money on replacing so if you do want to go ahead and replace it so you don't have to worry about it I have the estimate ready" to which I took a breath and said lay it on me. This man said "Well I see about 25 feet under the house and was able to trace it to the street and its approximately 65 more feet. We would dig down to between 4 and 6 feet and lay gravel install two clean outs one by the house and one by the street. All in all to bring things to code and the excavation with your military discount your lookin at $11,347." Dramatic pause and Grandma has to sit down in the background! "But you may be able to put this off because you have sewage coming up in the ditch and I think its the counties clean out leaking because it might be blocked in their pipe, especially because you said the other plumber told you he put 175 feet of snake down and you only have about 100 feet in between that toilet and the street." to which I said "Damn your right I bet that guy saw that and saw a way to get money out of me without the warranty being involved and took advantage of how naïve I am". He finished with explaining the financing options available should I decide to go through with it and did not pressure me but reaffirmed his recommendation to call the county and come have them take a look. I Called them immediately and told them what he saw and the nice county lady said someone would be out right away or definitely this afternoon. Long story short they found their clean out and the cap had been knocked down inside and was causing the blockage. They cleared it and ran the camera finding a few other troubled areas in their system and snaked everything. Magically my problem was solved and my plumbing bill went from $11,347 to $105 just for the visit. I have saved my estimate and will definitely be calling once I am in a better position financially for my family to have my pipe replaced so that it won't become my next problem down the road. Thank you Doug and Thank you Jerry's plumbing for fostering a Team with Honesty and Integrity it is rare in this world.

I reached out to the State of Maryland and no HVAC license is under Jerry's name. Plus the…read moreequipment he installed was used and useless. PLEASE STAY AWAY FROM THIS COMPANY!

WELL, I THOUGHT I had good service! Call on June 17 for an annual maintenance check on blue…read morecoupon, told me there was an issue so I had to pay for Service Call. I did, now here I am standing in a sweaty hot house again!! Thermostat 64, temp 88 GOOD SERVICE IS SO, SO DIFFICULT TO FIND

I'm done using them. I have been a customer for more than 10 years and have always had a good…read moreexperience. They installed my new furnace. I've always called them and have never had an issue. Today, I'm DONE. They just charged me $495 for a service call to come out and replace a thermostat that I could've bought at Home Depot for $100. My jaw dropped. I get that they have labor to cover. I get that. But this is ridiculous. Then I called to ask why, and the receptionist said (and I quote) "I can have him turn around and take the unit off the wall." Are you kidding me??? I will NEVER use them again. Create customer service by the way. Nice reponse. Never again.

Bennett Air was assigned to me through my home warranty company. The claim was placed on 09 OCT…read more2021. Bennett Air contacted me on 12 OCT 2021 and offered to send a technician out the same day. I asked if one could be sent the next day and this was not an issue. The Outdoor Unit for my HVAC was not properly functioning over the Holiday weekend. Warm Air was blowing, but the blades were not spinning. The technician that was assigned, quickly diagnosed and corrected the problem. He even helped me locate and change the air filters in my home. He also provided a quote to change the filter on my humidifier that is connected to the HVAC because insurance does not cover it. In my opinion, this organization went above and beyond to deliver amazing service. I will definitely utilize the services provided for the upkeep of my home. I also like how I was updated from the time the technician was headed my way until everything was finished. I think this service was provided by the home warranty company.

On February 6, my furnace stopped working. I promptly filed a claim and was referred to Bennett Air…read moreLLC for service. Despite temperatures dropping to 3 degrees that weekend, no technician was dispatched until February 9. On February 9, a technician evaluated the furnace and diagnosed the issue as a blower motor failure. He removed the blower motor, fan, and housing assembly, stating that they would assemble the new motor with the components at their warehouse and return with the unit ready for installation. However, he was uncertain when the required part would arrive. On February 13, a different technician arrived. Security camera footage shows that he arrived carrying a small sealed box, which appeared to contain only a blower motor -- not the full housing and fan assembly that had been removed from my furnace. After briefly inspecting the unit, he came upstairs and stated, "Sorry, the wrong part was ordered. I'll try to be back later." I suspect that he probably didn't realize that the previous tech took the housing and fan with them during the previous visit. I contacted the office immediately and was informed that they would not be returning that day and instead would come back on Monday afternoon. This situation raised several concerns: 1. How was the incorrect part ordered and not verified prior to arriving at my home? 2. Why was the motor not pre-assembled with the housing and fan as previously stated? 3. Why did the technician arrive without the housing and fan that had been removed from my furnace? When I expressed that I could not wait additional days in freezing temperatures and requested that the issue be corrected as soon as possible, there was no demonstrated urgency to resolve their mistake. As a result, I contacted another HVAC company. The new company asked to FaceTime to view the furnace. They immediately noted that the unit had been left open with exposed electrical wiring and advised that there was no necessity to remove the fan and housing assembly in the first place. They were able to locate a compatible blower motor the same day but advised that they would need the fan and housing components to complete the repair promptly. I contacted Bennett Air LLC requesting the immediate return of the parts taken from my furnace. They declined to return the parts the same day and stated they would not return them until Monday. There was no urgency or willingness to accommodate the situation. All communication occurred via text message. When my subsequent text messages went unanswered, I attempted to call the company, only to discover that my number had been blocked. I am extremely disappointed in the handling of this matter. While the company may attempt to dispute or be defensive about this account, I have preserved all communication in writing, as well as video evidence documenting the events described above. I also find it concerning that this company maintains close to five stars on Google while holding a 2.9 rating on Yelp. Additionally, they are not accredited by the Better Business Bureau. Based on my experience, I would strongly encourage others to carefully consider their options before hiring this company. In my experience, concerns were met with defensiveness and dismissiveness rather than professionalism or accountability. You can also sense this in other negative reviews. Instead of taking accountability, they become defensive. This company has zero reliability and their operations manager, Barbara, lacks competence. She has zero communication skills and shows traits of narcissistic behavior by trying to gaslight clients into thinking its them causing the conflict rather than taking accountability for their own errors.