Nate Hopson and the family at Mungenast Lexus were fantastic…read more They walk us through the purchase of our new TX350 without any reservation. They are very professional. I'm looking forward to a continued relationship with Mungenast. This is our second car we have purchased from this organization. Would recommend to anyone. yours truly a satisfied car owner.

1 star -- Mungenast Lexus of St. Louis We were in the Lexus…read morecustomer lounge for a body-shop estimate on our 2017 NX. My wife stepped onto the lot to look at another Lexus while we decided "repair vs replace". When she asked the body shop manager, Gary, if the estimate was ready, he reprimanded her for leaving the waiting room. She said she was treated like a kindergartner. She was visibly upset. Her point is that they would have never spoken to a male customer in that tone of voice; she is convinced I never would have been treated that way. After thirty years of marriage, this is the first time she has ever leveled a charge of misogyny. She swallowed the disrespect.....I will not. He reprimanded her in front of another employee, so this was public humiliation being used. Our Lexus salesman, Scott Campbell, was in the room, witnessed it, and failed to step in or defend her--effectively placing her at the bottom of their hierarchy. In fact, Scott apologized on two separate days, which shows that he knew it was entirely unacceptable. Gary did not apologize. We have bought Lexus vehicles for years. We were shopping for our fifth Lexus. We will buy another Lexus. We will not buy it here. A customer looking at cars on a Lexus lot is not a child who left detention. As a retired Parkway School District teacher, my wife spent decades teaching accountability and basic human respect; watching a business abandon those standards entirely is nothing short of reprehensible. On Google, the dealership's OWNER replied with this exact quote: "Thank you for your feedback. However, Gary is not affiliated with Mungenast Lexus. He is an employee of Mungenast Collision Center, which utilizes Mungenast Lexus for body estimates... you will need to contact the manager... directly. Thank you for your understanding." We were in the Lexus lounge, at an appointment set up with Lexus, looking at a Lexus, with a Lexus salesman present. They later removed that embarrassing reply from Google. Directing us to another Mungenast letterhead does not change how my wife was treated in their store. There was no apology in that response. Their response was a pathetic, cowardly attempt to dodge accountability. Based on this weak reply, we've decided to cancel our lifetime Lexus customer status and walk away from the Lexus franchise entirely. There are other brands that appreciate lifetime customers. That is not the Lexus experience. And this is not how an "elite" dealer is supposed to treat customers. Based on the behavior....we escalated to corporate. Based on the Google response....we left the Lexus franchise. After four Lexus cars, we purchased a 2026 Acura instead. Update: When we reached out to Lexus corporate, our only request was a genuine apology from the owner regarding the mistreatment we experienced. That never happened. Instead, their Fixed Operations Director replied publicly with a hollow gesture, immediately followed by an absurd defense: he claimed that an on-site worker wearing Lexus gear and operating right on their grounds was comparable to 'leaving a one-star review for a vendor operating out of another building,' while simultaneously whining that we didn't address the issue privately behind closed doors. Their sales rep was present and did nothing. Because they clearly prefer standard PR deflection and dodging responsibility (gaslighting) over basic accountability, we are walking away from the Lexus brand for good. PS: On a separate scoring system for sales alone, I'd also give them one star. When a 25-year Lexus household agrees to the price on the window sticker and offers to pay cash if they waive their $599 dealer fee, we made a very fair offer. How much did they drop their price from list? Nine dollars. An insult.

Brandon Hayes was high-pressure and didn't seem to really listen to my needs and wants. I don't…read morerecommend Brandon nor Enterprise Car Sales for this reason. I felt judged by multiple staff members, because my ID wouldn't scan. They treated me like I had a fake ID or something which was pretty funny because I provided my insurance as well and they still had to talk their manager into "letting" me take a test drive. Safe to say, I won't be buying a car from this location or company anytime this century.

I didn't wind up buying anything from this place, but I wanted to leave a review just because my…read moreexperience was fairly positive. I came one evening after just making an appointment maybe thirty minutes beforehand, and I was connected with Raphael. There were two cars that I was interested in, and while one of them wasn't available at the time, I was able to look at the other car I was interested in; the other was at another Enterprise location and not on site at the time. I would have liked an offer to test drive the car I saw, but I acknowledge I arrived here about fifteen minutes before the place closed, which is a little late perhaps. Raphael is a great conversationalist, and after the we met he followed up with me and even let me know when the other car I was interested in was available for viewing/test driving. I will say that he's not the best at remembering our conversations since he called me back more than once after I told him I would need a while before I got back to him, but he's overall friendly and professional. At this point though I had already seen another car in the area that was more competitively priced than Enterprise's, but I'll definitely keep Enterprise in mind for future business.

My wife and I recently had an exceptional car-buying experience as a result of Wade Sandrell, our…read moresalesperson who exemplifies what customer service should be at a top-notch level. It was pleasure of purchasing our new high-end Toyota hybrid from Jay Wolfe Toyota, and we can say without hesitation that this was an exceptional experience from beginning to end. What truly distinguished this purchase was the professionalism, character, attentiveness, and genuine care demonstrated by our salesperson, Wade Sandrell. From the moment my wife and I walked into the dealership, Wade Sandrell consistently gave us his undivided attention, patience, and personal commitment. That level of attentiveness continued throughout the entire process, including the approximately four-month wait while our high-end hybrid Toyota was being manufactured at a Toyota production facility. Of course anyone who has ordered a highly sought-after vehicle understands that waiting several months can create uncertainty and anticipation. Wade remained engaged, communicative, professional, and reassuring throughout that entire period. What impressed us most, however, was that Wade's excellence went far beyond simply selling us a vehicle. His genuine way of being, personal values, integrity, character, and commitment to his customers were evident throughout our entire experience. He wasn't simply focused on completing a transaction. He focused on building a relationship, understanding our expectations, answering our questions, paying attention to the smallest details, and making certain that we felt valued every step of the way; that distinction mattered. In fact, Wade Sandrell made the difference in our decision to spend our money at Jay Wolfe Toyota rather than returning to the Lexus or Mercedes-Benz dealerships we have purchased from in the past. When customers have options and especially when they are considering premium and luxury brands, the experience surrounding the purchase can be just as important as the vehicle itself based on our interactions. Wade, on behalf of the Jay Wolfe Toyota dealership earned our business through trust, professionalism, and genuine customer care. His personable approach, attention to detail, responsiveness, patience, and ability to establish a meaningful customer relationship were truly outstanding. He demonstrated that exceptional salesmanship isn't about applying pressure or simply closing a deal. It is about listening, understanding, communicating, serving, and building trust. From a customer's perspective, Wade Sandrell is a model for what a vehicle salesperson should aspire to be and emulate. He represents the type of employee every dealership should want representing its brand. We would also like to extend our sincere appreciation to the Finance Director at Jay Wolfe Toyota. The finance portion of purchasing a new vehicle was thorough, but it was not complicated or stressful, and the entire process was handled with exceptional professionalism and precision. The financial requirements were seamless, organized, transparent, and efficient, helping ensure that the purchase of our new vehicle proceeded smoothly from beginning to completion. My wife and I also appreciated the information and guidance regarding preventative maintenance and available options designed to help us keep our new vehicle in pristine condition, dependable operation, and long-term operational readiness with a high regards for safety. Such level of follow-through reinforced our confidence that our relationship with the Jay Wolfe Toyota dealership extends well beyond the day we drove our new vehicle off the lot. We are immensely appreciative of the dealership owner, our salesperson, Wade Sandrell, the finance director, and the entire Jay Wolfe Toyota organization for the exceptional new vehicle purchasing experience and leadership demonstrated. If you are considering purchasing a Toyota, we highly recommend giving Jay Wolfe Toyota an opportunity to earn your Our five-star rating is easy to give and thoroughly desIerved.

My 1st and last experience with Jay Wolfe Toyota lasted less than 30 minutes and could not have…read morebeen worse. These folks have no clue what they're doing, especially the service department. What a bunch of clowns! I called the day before to schedule an appointment for an oil change. When the person booked the appointment, they made note of the make, model and year of my car, which is a 2020 Mercedes Benz CLS53 AMG. When I showed up to the appointment, the service manager told me it might be awhile because they didn't have the correct oil and filter on-hand for my car. He made a call to someone and they said they could have the correct products there in short time, so I stayed. Then, I mentioned to the service representative that when I bought the car from Toyota of Cedar Park in Texas, I purchased a "Prepaid Maintenance Plan" (PMP) through "Toyota Auto Care" for $1000 that was supposed to cover oil changes and tire rotations for 36mo/40kmi. but could ONLY be used at Toyota dealerships. She asked me to email her the contract, which I did. At the same time I purchased the PMP through Toyota Auto Care, I paid nearly $6000 for a "Mechanical Breakdown Service Contract" (MBSC) through APEX that covers everything else outside of regular maintenance, like oil changes. Both, the PMP and the MBSC contracts are included in the same PDF file that I emailed to the service rep at Jay Wolfe Toyota. A short time later, here comes the Service Manager to inform me that he "Called Toyota and they said that I only have a Mechanical Breakdown Service Contract and that it does not cover oil changes." Knowing that was incorrect, I asked for my car back and left. I immediately called Toyota of Cedar Park and spoke to a service rep who promptly checked their system and confirmed that it shows TWO SEPARATE CONTRACTS, one was the PMP and the other the MBSC, and that, YES, the PMP does cover oil changes and tire rotations. They have no clue why other Toyota dealers (yes, I have now been to more than one and the 2nd dealership experience was even worse!) aren't getting it. I wouldn't recommend Jay Wolfe Toyota to anyone for anything.

BAIT AND SWITCH!!!!!!…read more Their email stated a value of $7960. We then spoke to the dealership and because we had a crew cab versus a supercab, he quoted us $9120 as the value. We get there, spend 2 hours, and the the guy starts his "used car salesperson" act telling us all the things wrong with the car. Guess what he offered us...$711! Yep, that's not a typo! A F350 SUPER DUTY, CREW CAB, LARIAT PACKAGE, 4 DR, 8FT, 6.4L, V8 POWERSTROKE ENGINE (Diesel)....for $711. Mind you KBB shows private party value ranges from $11,500 to $14,500 and trade in value ranges from $9,600 to $12,400. We purchased in May 2020 for $14,500 from original owner. I could sell the doors or tires or leather seats or part it out for more than $711...but it's a fantastic truck! A complete waste of time and an insult to our intelligence!

Terrible, terrible, TERRIBLE customer service. Unless you want to waste significant amounts of time…read morewaiting on hold, expecting returned calls, and driving back and forth to the dealership, DO NOT SHOP HERE. I found a great deal on a car at West County. A few days later, the papers were signed, temporary tags were on, and I drove away. A day later, I was pulled over because the sales guy had written the wrong date on the temporary tags and the police officer thought they were expired. I had to drive back to the car dealership, a good twenty minute drive, to get new tags. Then, about a week before my temp tags expired, I still hadn't received the title for my car. After calling several times without getting a response, my fiance drove out to the place to get some answers. We were instructed to drive the car WITH EXPIRED TAGS and mail any tickets we might receive to the dealership for payment. Seriously? Seriously. (Don't worry... I didn't take their advice.) Now, I bought this car at the beginning of August. I finally received the title at the beginning of OCTOBER, after driving back and forth, wasting time on the phone, and stressing out in general. To make up for the trouble, the place paid my late fee to the DOR for paying my sales tax late. A whopping $25. How sweet. This is the first car I've ever purchased, and I never want to go through it again. The price on the car was great, but I would gladly have paid more just to avoid dealing with the atrocious "customer service" promised at West County Auto Plaza.

WARNING TO VOLVO OWNERS - VOLVO WEST COUNTY Don't drink…read morecoffee and water inside car near console. If you drink somethings, No warran ty for our Luxury Volvo. Be be careful~~ No protect inside battery and connector. Volvo West County is claiming that my vehicle's 48V battery connector failed because liquid entered the connector, and therefore they consider the repair an "outside influence" rather than a warranty issue. What concerns me is that they have not provided me with clear technical documentation, photographs, or diagnostic evidence showing when, how, or where the liquid entered the connector or conclusively proving that it caused the failure.

Beware. My vehicle was on their service lot during the July 4 flood. The dealership returned it to…read moreme without ever disclosing that it had been flooded. I discovered it myself after bringing it back the very next day when the dashboard lit up with electrical warning messages. That alone tells the story. I had been a loyal customer, purchasing three vehicles from this dealership over the years. I expected honesty and transparency, especially after that kind of relationship. The way this was handled cost them my trust. I've since left both the dealership and the Volvo brand. Long-term customers deserve better than this.

Matt the sales representative made this easy. He was professional, stayed in touch when it looked…read morelike we might walk, and helped us off the RDX when that screen did not work for my wife. We bought a 2026 ADX. Fair price, fully equipped, one small negotiation, quick acceptance. Rich in finance made the check and paperwork simple. We were greeted on the lot and handed off cleanly. We were Lexus people -- four vehicles. The Lexus dealership next door treated my wife with hostility, so we would not buy there. This store treated us like adults. She loves the car. A friend of mine had a poor Lexus experience and also ended up in an Acura from this desk. We will be back.

Had an appointment for a service and was out in 30 minutes. Extremely fast service and everyone…read morethere seems on top of it.

I purchased a 2025 Telluride from HW Kia of West County and while I'm happy with the vehicle, the…read morefinance process raised several concerns. Optional products, such as an extended warranty, were not clearly presented as optional and were rolled into the payment without proper explanation. There was no clear walkthrough--just an expectation to sign. Many customers could easily miss that these add-ons significantly increase the total purchase price. I had to question the numbers multiple times to understand what I was actually being charged for. And forcefully insist they remove the warranty from the purchase price. I was also asked to sign a blank version of an incentive-related document during the process, which, when questioned, the F&I guy brushed off as "just in case he needed it for his file". This is not an appropriate business practice and should not be part of any customer transaction. After the sale, I discovered that a customer satisfaction acknowledgment had been submitted under my name with responses I did not provide, including an electronic signature that is not mine. When I raised this with management, the concern was minimized despite documentation confirming the submission. I've attempted to resolve these concerns directly with management, but the responses have been inconsistent and have not fully addressed the issues. If you're purchasing here, don't. But if you are going to I would strongly recommend reviewing every document carefully and asking detailed questions during financing.

Walked in to buy a new Kia. Out $500 down on one because they were closing at 6pm and wanted us to…read morecome back the next afternoon to fill out the rest of the paperwork. We had a set time for us to show up to finish paperwork and drive out with the new car. On the way to the dealership we got a call that the car wouldn't be ready for us to take. with us because they didn't get to it after having the car and my deposit all day. No worries though they would figure out a way to get our new car to us or us to the new car. Well, got a last minute phone call that day too that they had no way to get me to pick up my new car that by now I had signed all the paperwork for. These clowns took a day and a half to clean up a car that was fresh off the truck and get it ready for us to take. Then after promising we will aend someone to pick u up or bring your car to you. They screwed that up too. I guess we got the car we wanted and we certainly won't be taking it to HW Kia for any service work. Now that I'm looking at this place on yelp I see a ton of 1 star reviews and realize I should have looked at yelp first. Save yourself the frustration and stay way from this place.

I visited this dealership because I was interested in the new Acura MDX. I was torn between…read morepurchasing and leasing. I stopped by a few weeks ago with my dad to test drive the new MDX, beautiful new grill! They were busy as it was a Saturday. I was directed towards Jacek who kindly explained the feature and price differences between the models. We test drove the car. It drove nice but I still wasn't sure. We left. From there my entire exchange was through email with Jacek, except bringing my car in for a test drive(I was trading in an accord). With the help of truecar.com I was able to negotiate both the lease and the trade-in. I never felt pressured, being a younger woman I was concerned about. I would recommend this dealership. I will be happy to deal with them in three years once my lease is up!

A friend and I went to Dave Mungenast Acura in Ballwin to go check out a pre-owned TSX. I had…read morecalled a lot of people in preparation for a car shopping/test-driving weekend, and by far these people were the easiest to setup an appointment with. I was met with a sales rep called Yatzek (aka "The Polish Car Guy"). When we met him, I was instantly attracted to his unique accent and likeable persona. He talked with a sort of authority that was not too forward, but rather comforting. He took his time with us, and we had good conversation about what exactly my friend was looking for and what her other options were. We got to discussing many things, all of which he knew a respectable amount of knowledge on. We compared the TSX with many of its competitors, and ended our conversation with comparing the wheelbase of the TSX with a E90 325. Our test drive was great, and though it was a great car, we had other cars to look at during the day. There was no pressure to buy on-the-spot, and the manager even came over us and gave us a free oil change voucher as well as plenty of bottled water (it was one of those 95+ degree days). We toured their facility, which was spotless, even the service area. All the mechanics looked professional, and were busy working on cars. We ended up going with the E90 325, but our interactions with the dealership did not end there. We received personal letters signed by Yatzek and the manager thanking us for our visit to their dealership, and that if we had any further questions or if we were still interested in the car, that we could contact them on a personal number. It was all very courteous, and the both of us felt very satisfied at the service we got. No wonder they were voted the best Acura dealership in America for 17 straight years. You can't beat a presentation and service such as theirs. Once you have the Dave Mugenast experience, everything thing else just fails in comparison. At the end of the day, we found a better car at a cheaper price, but that doesn't change the fact that I would go back to any Dave Mungenast dealership to scout out future prospects for cars.

The collision center is phenomenal! Bryan Fowler and his whole team did an outstanding job and made…read moresure I was 100% satisfied. They did a great job restoring my Jeep Grand Cherokee to it's former beauty after significant hail damage. The customer service here is second to none. Thanks to the whole team!

I had the worst, most uncomfortable experience buying my car at David Taylor Ellisville. Don't…read moreexpect to be treated like a human here or receive any real customer service. I was buying a car and hoping to trade my older one in. Right away the manager came back in and said my car "wouldn't even start." Now, my car has a lot of problems but that was not one of them. He flat out lied to try and devalue my car and then offered me $100 for it. You can get that just for the battery! Absurd and insulting. The salesmen are crooks like you read about, unwilling to work with you much on price and tack on an almost $700 admin fee at the end when you're too tired to fight. Just down the street at Acura, they waived their fee for me immediately. Every lie in the book was used on me at DTEC, like I was an idiot (I look much younger than I am which was even commented on and clearly I was treated like I'm young and dumb), but I played the part because I liked the car. I was there from 11am to close. I was starving and getting dizzy. My salesman offered me a sandwich and pulled out his phone but clearly never intended to spend his precious scheckles. By the end I was so low blood sugar, I could hardly function and what did they do? They locked me in a room with Mike, the Finance Manager, who my dealer Reed boasted was "such a great guy" before I went in. Mike in no way lived up to this. In fact, he was the worst part of the entire experience. Rude, unprofessional, and uncompassionate. I told him many times I was tired, had a long day, I was hungry and not feeling well. He continued to HARD SELL me a warranty that I politely declined so many times I lost count. He just sat there and continued to crunch numbers to get his precious warranty in the bag. I finally convinced him to let me sleep on it. I asked several times if someone could provide me with a ride to pick up my car the next day, after spending nearly 30,0000 dollars!!! NOPE. TOUGH LUCK. "GET AN UBER." DISGUSTING!!! I told my Uber driver this and even he was disgusted and said he would never shop there. He was so appalled he said he was going to call them and tell them. I was a salesman when I was 16. I outsold everyone at my store and I did it by being honest, respecting my customers and caring for their needs. You will NOT find that at David Taylor. I Ubered in the next day, still tired and squeezing in between work appointments. I told them I was short on time and had to be in and out. Reed said I needed to see Mike again. I flat out told him I WAS UNCOMFORTABLE and did not want to talk about warranties, to which he callously replied, "Tell him." THEY LOCKED ME IN A ROOM WITH MIKE AGAIN WHERE HE CONTINUED TO HARD SELL ME AGAIN ANYWAY!" I politely declined again and again until I finally had to SHOUT at him and tell him to leave me alone, get my car, and get me out. I told him "You guys already took me for everything I have." He scoffed and mocked me "Pff Everything you have." Super professional, bud! I could go on but I would fire you immediately! I work in radio and know A LOT of people. I host my own show which thousands of people listen to around the world. I worked in Hollywood movies before that. Really not a bright idea to make this kind of impression on me. Just a little kindness, a little effort to make their customer happy would have gone a long way. Here's the cherry on top. The next day, I noticed damage on the car. I called Reed and he of course denied all knowledge and didn't care, passing me over to the higher ups. I called Burt and he never bothered to call me back. I'm guessing they will do ABSOLUTELY NOTHING to help, as is their usual motto at this dealership. I was lucky and unfortunate enough to find the car I wanted here, but will never go back and never recommend. I had such a terrific experience at the dealer down the road and left them a great review even though I didn't buy from them. Know why? Because they treated me like a HUMAN BEING. David Taylor Ellisville only cares about one thing, GETTING YOUR MONEY.

I came in for a 10 a.m. appointment October 13, 2021. Allan Holley was my service technician, and…read morehe did a spectacular job. He looked up my service profile, corrected my address (It hasn't changed in 34 years, but it was cross-matched with my youngest son's address and phone.) Everything got straightened out. Then, I needed my radio code to be recalibrated. Allan got in the car, turned it on, and the radio worked. WHO DOES THAT? HOW DOES THAT HAPPEN? It's an anti-theft radio. So, I guess if it doesn't move, it gets turned back on. I didn't know that. Allan estimated the car would be completed by 11:30 a.m. I was there for normal service, emissions inspection, radio recalibration and a car wash, which is free if you bought the car from West County Honda -- which I did. I was sitting in the service waiting area reading a book and I hadn't even finished a full cup of coffee -- and Allan came in to say everything was done. Holy mackerel! How important it is to keep up with standard service on your car!

This place is a mess and for those that don't know, it's owned by a group in Colorado. That's…read morewhere your call will go if you call to schedule service. Note that they will also add a 2.5% credit/debit card fee without notifying you until you arrive. They will tell you that it is disclosed at appointment booking, but I've yet to experience this. This can be quite significant on a repair. Lastly, when I tried buy a new vehicle, the sales rep went to talk with his manager when I made an offer. He returned to RAISE the price. I purchased for thousands less in Columbia, MO and laughed for 4 months while I watched the vehicle sit on their lot.