We called John at Alpine about a year ago when we received a recommendation from Service Magic…read more Over the phone, I told John my problem and he troubleshot while talking on the phone. He thought perhaps my Condenser Fan had stopped spinning (I had vacuumed under the fridge and apparently accidentally hit the fan offline) and sure enough, John was right. John saved me a service call and I was grateful! I told John if there was anything else wrong in the future, I would refer my business to him......so here I am. A few weeks ago, the automatic ice machine was over producing ice. I lifted the control bar to stop the ice flow and the freezer has never been the same since. A few days after doing so, the freezer was beginning to get warm while the food in the fridge began to freeze the milk and other liquid drinks. We adjusted the temp controls and thought the problem was fixed. Soon after the fridge began to give off a loud buzzing sound ever few hours. It sounded like it was coming from the back of the fridge. We then pulled the fridge out from the wall, took off the back plate and I vacuumed the condenser and all areas under. I thought that perhaps since we were having warmer weather in the 80's, the fridge was struggling to breathe. That solution seemed to work and the loud buzzing stopped. But then soonafter, the water supply to the door had stopped. We couldn't get any water out of the door. So, after a few times of trying to get a glass of water from the door, it seemed like the water loosened up or perhaps unfroze, and the water flowed fine. Now, 2 weeks later, the ice machine has stopped making ice altogether, but temps inside the freezer and fridge have seemed to even themselves out and the fridge is *working*. The control bar in the ice machine works fine, as does the ice maker itself and I hear the evaporator fan going in the freezer. We cannot get any water to flow into the ice maker to produce ice. Again, we pulled the fridge out from the wall, seemingly checked the water lines for hardness or possible ice blockage, but it's been 2 days now and still no water flow to the freezer to the ice maker to produce ice. About once an hour, I do hear inside the fridge that it seems like the water mechanism is trying to turn itself on to flow to the ice maker, but no water goes. At this point, the repair is well above my husband's and my skill level.....so, we called John at Alpine. John arrived at my home and was courteous and listened to all of my previous troubleshooting (listed above) and began to diagnose the problem. He was leaning toward a frozen water line to the ice maker. He removed the line from the back of the fridge and asked for a hair dryer......all while doing this, he was teaching me what to do if the problem arose again. The ice was a little more compacted than he originally thought, so he opened the freezer, removed the back wall panel and proceeded to use the hair dryer to the water chute to the ice maker. Woohoo! An ice clog shot out the water line the size of a small bullet. John put everything back together with care and the ice maker was fixed. Since my fridge is over 10 years old, I asked John to just do a "once over" in hopes I wouldn't need to be calling him again soon. He took of the front kick plate and looked under the fridge. He said it looked good, was clean (after I vacuumed the coils) and was in presumably good working order. I paid John his Service Fee! That's it! God bless him......even as he was exiting my house....he said "listen, if you have any more problems, feel free to give me a call, I can try to help you troubleshoot it over the phone". It's so refreshing to see an honest repairman like John. I recommend him to anyone and will not hesitate to call him again, if I ever need another appliance repair. Five stars for sure. Extremely knowledgeable, friendly customer service (Willing to indulge multiple questions) and a good guy overall. Thanks John and Alpine!

I hired John from Alpine Appliance Repair and paid a $193 service fee explicitly to inspect and…read morediagnose my malfunctioning refrigerator. Instead of doing a proper physical teardown or pulling any panels to check the actual internal components, he did the absolute bare minimum: he used a multimeter on two easily accessible wires, guessed the issue was the main control board, and walked away. His entire attitude shifted and became noticeably passive-aggressive before we even scheduled the workday, simply because I revealed I planned on preemptively purchasing my own replacement parts to save money. Things are incredibly tight for me right now, and I bought them in advance to be efficient and avoid multiple service fees. He actually texted me beforehand, snidely stating, "Since you're adamant about figuring out the problem yourself, if you can borrow an ohmmeter, we can determine the exact part you need, before ordering." I politely replied that I was just trying to save money by ordering directly, was happy to have an assortment of parts here at the time of his visit, and would return whatever went unused. Because I already had the parts sitting there, he took the absolute laziest shortcut possible. He didn't bother testing the actual mechanical parts; he just grabbed the new $175 control board from my stash, swapped it out, and called it a day. When he plugged it in, he ran a quick door-switch test, acknowledged right before leaving that the fan was completely silent and the board hadn't fixed a single thing, and essentially said, that sucks, keep me posted. So I did. When I politely followed up to let him know the fridge was still completely failing to cool and asked him to return to check the actual root cause (since I had already paid $193 in labor), he hit me with an incredibly rude, condescending response. He flat-out lied and tried to rewrite history, falsely claiming that I "refused to allow him to diagnose it." What the hell is he talking about? A proper diagnosis is the exact reason he was hired and paid. I didn't schedule a control board swap; he chose to install that out of my pile based on a lazy, two-wire guess. He took advantage of my trust, guessed wrong, and tried to gaslight me to cover up his own incompetence. I am out $193 in labor and stuck with a completely useless, unreturnable $175 control board because I trusted this man's guess. His business model is clearly to perform zero-effort troubleshooting, force expensive parts onto the customer, and bank on charging subsequent service fees for repeat visits. Do not trust Alpine Appliance Repair. I have attached the screenshots of our conversation to show the stark contrast between what I thought was my kind approach and his defensive, dismissive, and dishonest response.

Fixed my stove and my dryer. Excellent repairs, great prices and dependable! It is hard to trust…read morerepair guys, but Echo is the exception.

Our dryer was making the dreaded squealing noise. I contacted E&T After Hour Repairs received a…read morequote and set up an appointment. The Technician was on time and very knowledgeable. He got right to work and after disassembly he explained options. We decided to go with the rebuild kit which included the belt, idler pulley and drum rollers. He made the repair quickly, then tested the dryer. While the dryer was running he performed diagnostics on the washer also. I highly recommend E&T for your appliance repair. They are very professional, efficient and fairly priced.

I'm finally finding the time to write this review! Our washer's drain pump has been running great…read morefor over a month now. Finding the right service took real effort, but choosing Appliance Fixers was the best decision -- their customer service, repair quality, and expertise were all excellent. For context: the same issue first came up and was fixed between 2021-2022, so this pump lasted about 4 years before failing again. That's decent, but with laundry done almost a few times a week, maybe it was bound to happen. What's more telling is that the date stamped on the broken pump matched our washer's purchase year (2015-2016) -- suggesting the "replacement" part from the first repair may not have actually been new or OEM, which likely caused it to fail again so soon. As for this repair: the first booking couldn't go through since the job needed two people (it's a stacked unit in a tight spot), but rescheduling a day or two later worked out well. The technicians, Sam and Evan, were courteous, knowledgeable, and happy to answer every question and share tips along the way. They confirmed the old pump looked "questionable" -- reinforcing our suspicion that we never got a genuine OEM replacement the first time. While the cost to repair is never cheap, it's about average for the industry -- nothing out of the ordinary. It's money well spent for an experts and manpower needed to properly fix the issue. Sam and Evan were thorough and easy to talk to, making sure everything was fixed properly despite the tricky stacked-unit setup. Highly recommend this team -- hopefully we won't need the same repair again soon, but they're now our go-to for future appliance issues.

Had an issue with our oven pre-heating and was on the fence on whether I should purchase a…read morereplacement or attempt to fix. I found Appliance Fixers through the Yelp app decided to give them a try. The initial contact was seamless. I was able to book for a next day visit. The appointment reminder is via automated text message and clearly outline the date, time, and my address. Sam was the assigned technician for my appointment and he arrived early, which was very much appreciated. The diagnostic visit was $70 which is applied towards labor if I choose to go with the repairs. Sam found the issue within minutes. It was a faulty lower heating element and prevented the oven from reaching preset temperatures. Sam immediately contacted his office for parts was able to get me a quote for the total repair. Sam also guaranteed OEM parts and highlighted their 90 day warranty on their repairs. He came back the next day and completed the repair, tested the heating element, and ensured everything was to spec. What I really liked about the experience is the response time, friendly technician, fast repair time, and seamless quote and payment process. The pricing was reasonable and there was also no pressure to choose the repair, which I greatly appreciated. Overall, a great experience.

Updating on 9/17:…read more Mike reached out directly to resolve our issue with our fridge after this review posted. His communication was prompt and responsive, he worked to find a solution and then offered to guarantee his work for a year. While I was frustrated with the initial experience, I appreciate a company that will stand by their service and I feel that's what he's done here. I'm updating our review to reflect the effort given; Thank you, Mike. Original review: A nightmare! I decided to go with this company based off of reviews, and now I'm questioning how they got so many positive ones. We had their technician out (Iosif) for the initial diagnostics, trusted his opinion on what the issue was and decided to move forward with the repair. Made an appointment with him for the repair, which he no called/no showed for. I called their main line after the appointment time had passed, to be told that we were not even on the schedule. The technician reached out to say that the "part was delayed"... but apparently notifying us before the appointment was too much work. Said he would be out the next day. He came out, "fixed" the fridge (NOT fixed, no change to the fridge AT ALL) and scratched our wood floors! I asked why he didn't protect the floors when pulling the fridge out and he stated that he "has never needed to before" and tried to claim that the *very new* scratches must have been old. We literally incurred damage having this company into our home. I reached out regarding the floor and the fact that our fridge shows no change after spending hundreds with them... They have not responded to email regarding the floor and have completely blown us off regarding the fridge repair. A complete waste of money that actually left us with more to fix! Do not use this company!

Called them due to a repeated issue with my fridge's freezer. Making an appointment is very easy…read moreand the Technician came out as a warranty call. He determined the issue was not directly related to my initial issue, and managed to repair it for a very reasonable charge.

Five stars for the persistence of Chris in fixing our Sub-Zero ice maker problem. He never gave up…read morefixing a complicated problem. We will definitely use this company again.

Good communication, quick arrival and ability to come back and fix the problem later that day.read more

Val responded promptly for my request for help with a dead oven ignitor and within a day, came out…read moreto fix it within the quoted budget. A secondary issue was also addressed and now the oven works again. Would absolutely hire again for appliance needs!

Best in town service! I highly recommend hiring Mr. Val for your appliance repair. I put yelp…read morerequest to fix my broken dishwasher. Luckily, Mr.val responded within few mins over a text asking for pictures and specifics of the problem. He came over and explained me the accurate problem and best possible solution. Mr.Val's expertise with appliances saved me time and money. Above all, it is frustration-free, hassle-free experience working with Mr.Val.

A quick diagnostic on our fridge, the Damper was on the fritz. They saved the day. 400 bucks vs…read more1200 for new fridge, works like a champ!

I contacted Fix UFA on a Saturday and had connection with someone within an hour of requesting a…read morequote via Yelp. We had an appointment scheduled and they were also going to include the diagnosis fee toward any repair we needed which I appreciate. The repairman was kind and respectful of my home. He quickly diagnosed my refrigerator and had the part ordered and on the way before he left my house to come back and do the repair on Monday. He came back Monday at the agreed upon appointment time and repaired my fridge within 90 minutes. Fantastic service. Competent workers. A+ Fix UFA!

Dominic took the time to answer all of my questions and ran diagnostics to make sure everything was…read moreoperating properly. He also gave me helpful tips on maintaining the water system and air filter. He was friendly, knowledgeable, and professional throughout the visit. Overall, I was very pleased with the team at Professional Appliance. They kept me informed about the technician's arrival, and the entire experience was smooth and efficient.

SubZero refrigerator repair. The refrigerator technician who came to our house was knowledgeable,…read more efficient and managed our repair quickly. He also gave us feedback for the future of our refrigerator, which was very helpful (SubZero, 21 years old).

I had a fantastic experience with this group…read more Firstly, they were very, very thorough when they came over to take a look at my furnace to setup my heat pump and AC. They went through every single vent in the house, inspected every single nook and cranny to determine what would be needed, including the furnace itself. Secondly, they were very patient in revising their estimates several times after every unnecessary question that I asked them with requests for revisions. Thirdly, they came over exactly at the time specified, got to work right away, were very friendly, and didn't ask for anything. They spent a full day, working tirelessly, got the job done, tested it thoroughly, and left only after completing all checks. Their price was very competitive too. All in all a fantastic experience. Highly recommend this crew.

So quick to respond, good communication, and professional…read more My fridge stopped working one evening and Andrew was able to come out immediately the next day to look at it. It is $65 for them to come out and assess the issue, which is waived if you decide to go through with the repair. They are transparent with the quote and will wait for you to approve before work is done. He replaced a few compressor parts and had my fridge working and ready in a jiffy! Cost around $600 for parts and labor. All around great experience.