Spoke with Scott Todd and we were ready to consign with them but we waited for weeks for a…read morecontract and for Scott to respond to email, return phone calls. Finally, We called the owner Jim about our problems with Scott. Suddenly Scott was responsive for one day but then we never heard from him again and he never sent us the contract he promised. Another week went by no response to our emails, calls. We Told Jim about it again and finally he called back and said gruffly and unapologetically "I just don't have time to deal with this. You're better off finding someone else." We wasted 3 weeks with this company only to be told go elsewhere. We were appalled by their poor customer service. Also, instead of being transparent about selling on a percentage commission, they give you a lowball offer for your vehicle. Who knows how much extra they mark it up for. I would rather have transparency and know what the selling price is and have an agreed upon commission ahead of time. Otherwise it's too shady. This business does not have a clue on how to treat customers. Avoid.

If you are one of the people who has been ripped off by Jim and Scott at Florence RV, don't…read moredespair, and don't waste your time trying to get them to pay up. Contact the State of Oregon--they did a great job for us. Just search for "Oregon Department of Justice Consumer Protection" and use the online complaint form. DOJ Enforcement Officer Judi Hansell referred our case to Daniel Liu at OR Dept of Transportation, and he drove out to Florence, looked through the books at Florence RV, found multiple transactions that were not in compliance with state law, and got us the money we were owed. Thank you Judi and Daniel!

As an update to a previous review which I posted about Gib's RV in Coos Bay I'll offer the…read morefollowing: in September I took our fifth wheel trailer in for a soft spot in the floor by the door. After a week I finally got an estimate for repair. They quoted about $10,000 to repair. ($800+ in parts and the rest in labor) because it was "a big job". I thought that was ridiculous since they didn't take anything apart to be able to make a reasonable judgement. I decided that it wasn't worth it, so I decided to try to fix it myself as I have the tools and am bit of a handyman. I cut the vinyl floor and lifted it to reveal that the chipboard had rotted due to water. What amazed me was that it was only about 2' in and less than 3' wide. I pulled up what I could and found that under that was rigid styrofoam that looked fine. Now all that I need to do is cut out the rest of the rotten wood, buy a piece of marine ply wood, set it in place, re-lay the vinyl and the threshold and it'll be better than new. Total cost will be the price of the plywood and a piece of rigid styrofoam to replace what I cut out to see what was underneath. No where near the $10,000 that I was quoted. I would NEVER recommend these shysters.

I bought an RV for $8000 cash from them and asked if everything on it was good to go and Curtis the…read moresalesman told me yes it was but after I drove off the lot and got to inspecting it I found that the generator was broken and needs to be replaced with the model which they no longer manufacture, water lines busted, and fuel pouring out the bottom of the motorhome when I went to fill it up. I let them know within 3 hours of purchase. Asked for a refund and they told me no they can't do anything. Asked if they could use the $8000 I put down and put it toward another camper and they said no. Terrible experience with these guys as they completely lied to me and sold me a lemon. I'm out $8000 and hope I can prevent anybody else from going through this horrible mess. This was my first motorhome and I was excited about it now it's just a damn nightmare I regret. DO NOT BUY HERE!!! Take your money to a reputable dealership not one that preys on the innocent.

3 times here at Porter's RV. Service or repair it will not matter. Prepare yourself for long waits,…read moreno Service Technician and multiple visits. Absolutely do not have Warranty Work here. Addressing the problem, with accurate inspection is non-existent. Prepare yourself for multiple visits and hope that your experience is better than mine. Beyond Disappointed

Just purchased a used travel trailer from James at Porters in Coos Bay! Outstanding service and…read morevery up front, honest and clear communication from our sales man James. The entire process was smooth and straight forward. James and his team did an outstanding job delivering on what we expected. Well worth the 4 hour drive to see and purchase the trailer. A++++

I am so disappointed that the decision made by Winnebago to close the repair facility in Junction…read moreCity! I found the facility to be very good and I spent thousands there making my Country Coach perfect! For that reason I will never look at or consider buying anything from Winnebago in the future and I will not recommend to anyone that they consider the junk brand of the company! I hear nothing good about all their brands and workman! It's a disgrace to the LEE brothers brand! Greg H

Drove our Winnebago Journey from the San Diego area to have work done on our coach at the Winnebago…read moreservice center. Awesome service, awesome people (Mike, you're the bomb), went out of their way to make us feel welcome. Work done in a timely (recommend reservations) manner with speedy parts delivery. Highly recommend.

Our Monaco Dynasty Motorhome was sold by Gary, on consignment, without notification or payment…read moreexceeding 30 days. We contacted him every week after we found that it had sold & got poor excuses why he did not have the money for us. After several weeks of this and many times of not getting a call back, I contacted the Eugene Police, they suggested filing a complaint with the Oregon DMV. I ended up talking with an Oregon DMV Investigator who, after hearing my complaint, said she would call RV Sales of Oregon and get back to me. WOOOW, 20 minutes later she called me back and said we would have our money next week AND WE DID !!!

Do not use this business if you are looking to consign. We brought our 5th wheel in for consignment…read morein October of 2024 for six months. Dan asked what we wanted for it. We said $14,000. It was listed on their website for $30K. After nine months of no communication, we lowered our asking price to $11K. They did not change the website price. We told them that we would come get it after three months. We did get a call in the last week of that time period (11 months after the consignment) that our rig had been sold. We did pick up a check the next day.

The team at Rv Corral did an outstanding job, they were friendly and engaging. The service team…read morewent above and beyond meeting an impossible deadline. I would highly recommend checking in here for your recreational needs

Disappointing Experience Due to Misrepresentation and Terrible Customer Service…read more After conducting an extensive search across the western United States for our Cougar travel trailer, we selected RV Corral in Eugene, Oregon based on their competitive pricing and assurances regarding specific equipment specifications. Throughout our pre-purchase communications, I made multiple inquiries via phone and email to verify the trailer's features, particularly requesting confirmation of the air conditioning unit's model number. The sales team repeatedly verified these specifications, including a final confirmation before our 14-hour drive to complete the purchase. Upon arrival and inspection, we discovered that the air conditioning unit installed was not the upgraded model we had specifically verified and factored into our purchase decision. Despite having documented email correspondence confirming the correct specifications, we were presented with a different AC unit than what was promised. Initially, the sales representative acknowledged the error and offered an $800 credit toward resolution. However, after researching the actual cost of upgrading to the promised unit ($2,200-$2,500), we returned to request appropriate compensation that would cover the discrepancy. At this point, the manager's response was unprofessional and concerning. Not only did he refuse our reasonable request for compensation equal to the upgrade cost, but he also rescinded the initial $800 offer, claiming the salesperson lacked authorization. The manager's ultimatum was particularly troubling: accept the trailer with the incorrect equipment at full price or forfeit our deposit entirely. Given our significant travel distance and planned family trip, this approach appeared to leverage our circumstances unfavorably--he knew he had us and he could take advantage of us. When I attempted to negotiate a compromise covering material costs only, the manager became increasingly hostile. While we ultimately completed the purchase due to timing constraints (we had a family trip scheduled for the following week), this experience reflects poorly on RV Corral's business practices. The failure to deliver promised specifications, coupled with management's unwillingness to appropriately address their documented error, shows their unethical and unprofessional ways. I would recommend avoiding the RV Corral at all costs--no matter how 'good' the deal. Remember, if it sounds too good to be true--it probably is. RV Corral and specifically their sales manager, are terrible.

Cannot begin to say enough abouth these fine people. We had an apparent electrical prob with our RV…read moreand the lady up front was very quick to get help, Josh was heaven sent...found the problem, quickly solved it and explained what we didn't know..NO CHARGE! My wife was talking with Kris and he too was more than helpful. Could not recommend them any stronger!!!

I recently was in Eugene and got a quote for a canopy for my pickup truck. When I got back to…read moreRoseburg I looked up the manufacturer on the internet and saw there was a dealer for the same item in Sutherlin. So I filled out the form on the internet to ask them for a quote. A few days later I got an email from I-5 with a quote. It was $100 higher than the quote from Eugene. I went to see the person that sent me the quote and told her that the Eugene quote was $100 lower than hers but I would buy from them to keep my money local if she would just come down $50 in price. She was rude and combative when she said the price I quoted you is the price....period, I'm not going to change it. Today I ordered my $2000 canopy in Eugene.

1) Questionable sales team. We live in Washington State and were returning home from Calif. when we…read morestopped at RV Outlet in Eugene, Oregon. Looking for a travel trailer, we had done our homework and Lance was one of the names we were looking for. After talking to a sales rep., we were told that they were part of an RV show going on in town and had a nice Lance trailer there. We drove over to the show and met a salesperson there to look at the Lance. Unfortunately, it was one of the trailers parked outside in the rain. We looked the outside over as best we could in pouring rain and proceeded to look over the inside. It looked nice, we asked a million questions and it seemed to be just what we were looking for. It had a 4 seasons pkg and the layout was on the nose. We looked the outside over a second time and eventually came to a deal while at the show. We completed the purchase process and returned to Washington planning to come back and pick it up in two weeks. We were told title papers would be sent to us in 2 weeks. We returned to RV Outlet to pick up the trailer and do a walk thru with a rep. When we got the trailer home we realized the front window seal was broken and there is water in the double pane glass. Looking back, that window always had the blind down! During the walk thru after purchase, the rep did show us how the blind opens and closes, but was still positioned all the way down. While at the RV show looking at it from the outside in the pouring rain, twice, it looked fine. Certainly, the sales rep never said anything about it which should have absolutely been part of the negotiations as there is no way RV Outlet was not aware of the problem. We have since learned that this could cost us between $2,000 & $3500 to either fix the seal or replace it as it is a curved pane! Because we signed an "AS IS WHERE IS" paper with them, there is no recourse now. Again...tin our opinion there is NO WAY RV Outlet didn't know about this expensive window problem!! 2) NO customer service. We were told all our papers would be in the mail in 2 weeks. After 2 weeks and no papers received, we started calling and leaving messages. For 3 more weeks, we left multiple messages and no one returned our calls! Finally, after 5 weeks, we get a call back and told our papers had been "misplaced" and were sending them to us by "3 day mail!!" We still had to register the trailer in WA. and there is a penalty fee if not done in a timely manner!

In 2025 - We called ahead about a used rv they had advertised. It was the only model we were…read moreshopping for. Said we were coming to see it. Traveled an hour to get there. "Sorry, it's in the repair shop".

Dave was a great salesman! He was very helpful and patient with all my questions being new to…read moreAirstream. The feeling of dealing with a small business versus a large corporation was great and everyone in the team was wonderful to work with from management to finance it was a wonderful experience.

Brought my brand spanking new Montana to these guys with 44 factory defects. They managed to keep…read moreit for 13 months then give it back to me with all the paint torn on the rear cap. Said somebody had broken into their lot and stole my battery. They replaced that but they acted like they didn't know why my paint was all torn up on the rear cap. Turns out it was from the people who stole it, slinging gravel in a flatbed. Made them pay for it Ridiculous that an RV would have 44 defects in it brand new. Even more ridiculous that these idiots would keep it a year trying to figure it out. I'm not talking to anything major or structural.. When I pick the unit up, they had a fat bill attached to it. What's that about? It's under warranty. Incompetent rip off artists Stay away Edit: in response to the "business owners" comments. Yes sir, are covering your rear, as I could not forget such a circumstance. If you're at 2400 W. 7th Ave., in Eugene, that's you. I don't care if you have records of a break in or not, your insurance paid for it. Before I pick up my unit, I had to call out the big guns of your dealership to administrate the mess and pare down the stupid bill to something more reasonable for the few items Warranty didn't cover. One guy got fired over it. Another one of the GS family members who served as an advocate to sort out the BS got demoted afterward (well that's what he told me ) because his decisions were viewed as losing money. You may not work on Keystone anymore, but you sure the hell did then. You guys even called and tried to get me to accept cheap interstate batteries after my two expensive Centennial 6 V golf cart batteries were stolen. Snakes. Paint repair and fiberglass repair on my rear cap work was done by the business adjacent (practically inside the fence) to your back parking lot . Oh, it was you alright. I would keep quiet if I were you because anything you say further is simply a lie of convenience and CYA. What responsibility or credibility is built upon. Something woefully lacking in the RV Repair business.