We all hope it never happens to us. You're on vacation, far from home and your motorhome has a problem. Worse, your motorhome IS your home and it has a serious problem. Who do you call when you know no one?
When my converter went out and my house batteries drained to dead, Tom Peterson of Siuslaw Mobile RV took my call and was on site within 30 minutes. It was early on a Saturday morning and I had planned to travel 3.5 hours away starting Sunday morning.
Tom made a thorough inspection, explaining what he was doing and how the electrical was supposed to work so I could clearly understand how and what he diagnosed as the issue. Part was ordered and arrangements made for installation in my new campground.
Tom went a step further to walk me through a couple of options to keep my batteries charged and the motorhome operational so I could still stay in it until the part arrived. (The following Tuesday) He took the extra time to make sure I was comfortable with those options and knew the pros and cons of each.
I couldn't have made a better choice of all of the local service companies in Florence. Tom was open, honest and caring. He involved me in the process and patiently answered all of my questions.
I made sure everyone in the campground where I'm currently at knows how completely satisfied I am in choosing Siuslaw Mobile RV Service.
Update - The part arrived to my new campground, as promised. New part was similar looking enough to the 11 year broken part that I was able to follow Tom's instruction and get everything up and running. Yay!! read more