Dr Allen was wonderful! Explained my condition and was able to give me a prescription for glasses…read moreafter cataract surgery Even though I have a retina problem

Best eye doctor I've ever been to!…read more Dr. Nelson is friendly and professional and extremely knowledgeable. I always opt for the first appointment of the day because as with every medical office things happen and get backed up. I've never had any issues getting in and when I've had a problem where I needed to be seen same day they have always found the time. I highly recommend this office!

I have been to three Visionworks stores in the CNY area. The Fayetteville store being the worst…read more(Genesee St location - Dewitt/Fayetteville), with the frame seller young blond lady who I learned works solely on commission. She attempted to publicly shame me at the Fayetteville Visionworks and then attempted to extort me "pay $195 now or walk out of this store" were her exact words. And she has the support of her Manager, Matt. On the COMPLETE OPPOSITE side of things, when I called Oneida Visionworks and spoke with Olivia, easily the Best Manager of the 3 area Locations I dealt with, she treated me like a customer, and a human being - something Fayetteville Visionworks will never learn unless the current Manager and sales gal get fired. Olivia treated me with respect and understanding. She welcomed me into her store to resolve my issue with my frames, and the result was wonderful. When I came to pick up my completed glasses, the sales associate was excellent, I don't recall her name, but whoever the reviewer Kim A. is, maybe she'd be happier at the Fayetteville Visionworks. Different strokes, you know. I highly recommend the Oneida Visionworks with their excellent Manager, Olivia and great sales staff. Olivia was able to take a situation that almost resulted in me starting over with another Optometry Company altogether, and repaired the damage done by the previous Fayetteville Vision works and kept me as a customer. That is above and beyond service. Rare. Thank you Oneida Visionworks, you are the best of them all. **UPDATE: Note to Customer Care's response below- this has nothing to do with my "loyalty". I have no loyalty to Visionworks, a company who's response to their employees' public shaming and attempted price bullying (your sales associate said, "pay $195 now, or leave the store" and your manager, Matt, backed her up) is to write a nauseatingly self congratulatory review... of my review? Basically trying to perform damage control steering away from the fact that your Fayetteville store is an embarrassing mess and mismanaged. You're an abhorrent company and my review in no way reflects that "Visionworks" is worth half a piss. Oliva and her team are the ones I'm giving my review to. They excel despite your self-deluded head-in-the-sand business sense. I wouldn't be surprised when she finds a better job because frankly, Oliva is too good for you. Seriously, you gave yourselves such a big PAT ON THE BACK just now but in actuality, you should be deeply ashamed.

We had been a customer of the Oneida Visionworks for close to 20 years. It seems that every couple…read moreof years there is a new manager. We really liked the technician, who has been there for years. He consistently provided good service and is very personable. Our experience with the rest of the staff has been inconsistent over the years. This year, our experience was horrible. Our prescriptions did not change from last year, so we called Visionworks on a Friday to see if we would need to have our ophthalmologist send a new prescription before getting glasses. We were told that our prescriptions were good for 2 years, were in their system, and that the store would be open until 8:00 p.m. on Saturday, so we would have no problem walking in to get glasses. When we walked through the door at 6:40 p.m., the optician didn't greet us but immediately said, "I'm the Optician and I'm leaving at 7:00." We were told that we would need to come back. When we told them that we had been told that the store would be open until 8:00, and had driven about an hour based on this info, the receptionist told us that the people who answer the phones "don't know what they're talking about" and that she couldn't help us. Neither the receptionist or optician apologized. If you can't get glasses after 7:00 p.m., how is the store "open" until 8:00? We left and drove to another Visionworks store. The person working there had been there since 8:00 a.m. but was friendly and helpful. He told us that we didn't need to see an optician to get glasses because our measurements were in the system and they don't change (at our ages). We will NEVER go back to Oneida again.

Most thorough eye exam I have ever had. Staff was great, explaining everything, great sense of…read morehumor and extremely helpful with different options for eye glasses.

This was one of the best decisions I have ever made, thanks to Dr. John Costello, Jr. No more…read moreglasses needed for long distance and the colors are beautifu! I couldn't ask for a more knowledgeable and caring doctor! His staff was also kind and helpful in every way! Thank you once again Doc! Patricia F.

Best thing I've done for myself, thank you Dr John Costello!…read moreAfter 56 years of wearing glasses, I realized my eyesight was dreadful and I needed better eyes to live the life I wanted. I enjoy golf, but with my glasses and my poor depth perception, I couldn't quite tell where my golf ball was. I also had no peripheral vision. Reading a book was unpleasant and climbing down ladders was sketchier than need be. Driving at night was not fun either, thankfully no deer stepped forward to meet me. Also, swimming was no fun when you can't see what's going on around you. I've had the same optometrist for many years and trusted his advice. I had been pestering him for several years for cataract surgery and finally, he referred me to Dr. John Costello in Oneida. I'd been planning and saving for cataract surgery for several years so I always hoped for a premium multifocal IOL along with laser surgery. There was a potential roadblock: my eyes are unusually longer than normal, not round but more oval. That limited my choices considerably as few IOL manufacturers produce a lens in my prescription. Dr. Costello and I discussed other options, the first thought was to take a standard farsighted monofocal, after wearing glasses for 56 years, that was not a difficult choice but I had my heart set on a multifocal. He researched the Johnson & Johnson Odyssey multifocal and after discovering that J&J did produce a lens that matched my prescription, we agreed that Odyssey was my best choice. The only painful moment was having an IV inserted on the top of my hand. Otherwise, there is no pain at all. The anesthesia did not make me dizzy or light headed, I could walk immediately, but obviously no one would drive themselves home. I could already see pretty well on the hour long ride home, and by the next day, I could see well, not up close yet, but my distance vision was amazing. I spent the next week with one lens removed from my glasses and it wasn't all that bad. I guess the excitement of new eyes gets you through it. All the staff I met in the offices at Hamilton, Oneida and Griffis Surgery Center were very helpful and pleasant. Knowing what a joy I am to work with, (yes, tongue in cheek), I wasn't surprised, I'm certain I'm a lot of fun. There are 3 types of eyedrops, usually 4 times a day. I put them into my phones' calendar app, my phone reminds me so I don't have to pay attention, something I do well. The eyedrops don't smart and I'm getting pretty good at getting the drop in the eye, instead of on my cheek. It's only been a week since the second eye had surgery, but I don't wear glasses now. My near vision continues to improve, I confess I bought six pairs of readers (+2.5) and they are necessary for reading and small print. I've placed readers in every place I'll visit for the next five years. I know the statistics say cataract surgery is 94% to 98% successful but that doesn't mean much when you're the one on the table. Thankfully, my cataract surgery went well and my golf game is finally improving.

they are the absolute best no one else can compare to them. they have been awesome in helping me…read morewith my transition to diabetes and my eye site. very helpful we need more people like this in the world