The office is professional and courteous, from reception through post-op.read more

My wife Mary went to get eye exam for eyeglasses. Help were friendly but unprofessional. They said…read morethey didn't have the prescription because computer doesn't work "all the time". We left without the prescription because they scheduled test for amd and had difficulty getting the prescription in the meantime so she can get glasses for motor vehicle licence renewal. It seemed like we were being taken on a ride and being doom and gloom about her situation and decided to go to Duke Hospital for professional help.

This is a very different kind of practice review!…read more 1) First of all, it has stood the test of time -- my opinions have not changed, other than to reflect the positive movement over time as I have adjusted to bi-lateral cataract surgery. You might take some significant positivity from the simple fact that after slightly more than a year from my last visit to the office, I remember the people's names below. 2) I happen to be DEAF -- this means that my EYES are significantly more important to me than they are for hearing people. I NEVER TAKE THEM FOR GRANTED! Any impairment of my eyesight has a super major impact upon my life and my abilities to react with the world around me. My eyes ARE my ears also!! 3) In general, this practice distinguishes itself from others, including hospital based practices, for exceptionally strong, people oriented, very friendly and genuinely caring STAFF! Lets start with the font desk, LAURA -- she's a gem! The paperwork can be confusing, she takes care of ANY problems so that they never crop up again! She's vivacious and always had a personal comment to make the visit pleasant and actually enjoyable. Allen -- he's definitely a plus on the office and technical side of the practice! He manages very complex scheduling needs, and manages to rearrange appointments when sudden impact events require changes!! He's also very adept with some of the technical testing machines as well!! He's a very positive guy. Sam -- he's the chief technician in the office. Sam manages to be super efficient, while being genuinely friendly and open and encourages engagement with his patients. Never fear asking Sam questions! If he cannot answer, he certainly knows who can -- and I suspect he tips 'em off because these others lead their arrival in the exam room with the answers!! This is a major plus for the practice! Amanda -- she's a part of the technical staff, and closing in on Allen and Sam in terms of her abilities. The medical staff I interacted with were Drs. Stewart, Dexter and Heater: Dr. Stewart is a world renown eye surgeon famous for his work with Lions International, the group that referred me to Eye Surgeons of CNY when another practice seriously dropped the ball. This is one busy physician!! Still, he found the time to meet me during my first visit and got to know me a bit -- which honestly, was not expected! It DEFINITELY was appreciated! Dr. Dexter is the most active surgeon in the practice. He's friendly, engaging, and actually manages to remember personal details from conversations not part of the patient chart!! Outstanding!! This man is tops in his field -- and gave me corrections BETTER than 20/20 which have held. I'm in awe of what I can see, which is significantly better than I had been expecting. Dr. Heater is the practice's Doctor of Optometry. She participates in the pre and post surgical evaluations. Dr. Heater is vivacious, efficient, and very effective with what she does!

I had Laser Cataract Surgery and paid $3100.00 extra for the best lense on the market. Dr Dexter…read moreand his staff were very professional and explained everything in advance and that i did have other options, but this was the best chance to free myself from the glasses that I had been wearing for the last 25 years. It has been 10 days since my surgery and I do not need my glasses except for very small print. I am very happy with the results and would definitely recommend Dr Dexter and his staff to help you with your eye problems.

Cataract surgery went very well. The results have been ask that I could wish for. Time management…read moreis an issue at the office. I arrived a few minutes early to my follow up appointment. Didn't see a doctor for an hour after my scheduled time! I feel it's inconsiderate since my driver had to take time off work. Running an hour late is not a good practice.

After having a negative experience with an eye doctor at one of the large chains, I asked my…read morefriends which optomitrist they would recommend in the Syracuse area. Krzyzak Eyecare was recommended more than anyone else, so I decided to give them a try, and I'm very happy that I did. It did take a few months to get in there initially, so if you are reading this and thinking about schedueling an appointment, plan accordingly. While I usually hate waiting, I considered this to be a good sign that people are happy here and that I was making a good choice. For my exam, I met with Dr. Michael Krzyzak, who I felt was very personable and did an excellent job explaining what he was doing and what the best options were for my situation. After the exam I met with the absolutely wonderful Alicia, who helped me pick out my new frames and was very thorough in making sure that she had the perfect measurements for my new progressive lenses. When someone knows what they are doing like she did, it adds a whole new level of value to buying your glasses in house, rather than online. And when I came back to pick up my new glasses, she made me feel like a VIP even though I am new to the practice. The whole experience was everything that I could have asked for and I'm so grateful to have found an eyecare team that I have complete confidence in and will now stick with.

I have been here twice. The first visit was with Dr Wells and the second with Michael Krzyzak. Both…read morevisits were a great experience. Both doctors took the time to explain things so that I understood my eyes, issues, etc... versus my prior eye doctor who would say, "you have astigmatism". With no further explanation. I appreciated the time spent with me and taken to confirm that I had no further questions. I did not feel rushed at any time. The optician who assisted with my contacts was also very nice and patient - if you haven't worn contacts, what a task learning to put them in and out! You've been warned! She was encouraging and never made me feel rushed. They've got a new patient to add to their roster and I would encourage anyone I know to go there too.

I"ve been a patient of Dr. DeVincentis for 10 years. He is patient, extremely knowledgeable and I…read moream well cared for. I started with advanced glaucoma, but with the treatment I have received, have maintained exactly the same status as when I started. His office runs pretty much on time and all the technicians are well trained.

My wife had her 1st Appointment today and all I can say is THANK YOU for her wonderful experience…read more I would like to personally thank Shelly, Haley and Dr. miller for the Exceptional Care they provided. The level of Professionalism and Kindness was off the charts. We both have had several eye exams over the years and this was absolutely the best experience. Thank you and we'll see you in 6 months. Sincerely, Scott & Jackie

Dr. Safran is incredible!! Great eye care and he did my cataract surgery and even followed up with…read morea call to see how I was doing. I highly recommend

First of all, I would call to try to get a hold of somebody and never could, which ring and ring…read moreand ring. If you were lucky enough to get a hold of somebody, they said they will call you back. would never get a call back as far as treatment very poor would never get referrals wouldn't get paperwork. The nurse is just as bad that works with Dr. W. Would never fill your prescriptions on time if you were lucky to get them very rude incompetent unprofessional people . Thank God we found somebody who cares about our daily lives and health.

If your family member has any complicated medical needs id avoid this practice like their lives…read moredepend on it. A good doctor who is over their head would refer out to a doctor who can actually treat a complicated case. Instead Sue will agree to put your family member on hospice. She has told her patience with liver issues to take acetaminophen. This practice is not ethical. They are in desperate need of a real doctor to control the major issues.