great staff, friendly environment; and Dr. Malara is great. My family and I have been coming here…read morefor years.

My Mother is 87 years old and needed new glasses. She has had several procedures on her eyes, but…read morewasn't able to get a prescription she could see well with. The Malara team was amazing and treated her with special care and understanding. They helped her find a frame, and the exam was so complete. They explained every step and the issues they found. She and I would recommend them highly.

STERLING OPTICAL - Great Customer Service and Eye Wear!!!…read more Visit Date: Saturday, October 26, 2024 I was completely impressed with the morning greeting and enthusiasm of the team members when I entered the building. I instantly felt like I had been doing to Sterling Optical for years and it was first eye exam and new glasses shopping. I wanted t something new exciting and kind of not my usual pick for eyeglasses. Anna and other teams pulled out 4 different pairs of glasses. One being a thick red set. I didn't like the first set but another went girl in the back and brought out another red pair. And oh my gosh they were amazing. The exam process was done by the apprentice - Izzy (sorry if I spelled this wrong). was asked first if it would be acceptable for Izzy to conduct the eye exam process. I said yes. The video technician and ophthalmologist visit also went smoothly. I left this building feeling appreciated as a customer, excited to come back to get my glasses and just the overall human capacity of being KIND. Thank you so much for the first time experience! Some of the team members present at my visit: Anna Alex Apprentice (Izzy)

My experience was very positive in that everyone took their time to explain/answer my questions,…read moregave a thorough exam and helped me through buying new frames since I've had the same pair for 9 years. I would definitely go again!

this is the second time I have felt very uncomfortable with Dr. Safran. Two years ago, when he came…read morein the exam room to check my eyes after they were dilated, we chatted for awhile, and then he sat down next to me and pressed his right leg up against mine for about a minute. I didn't say anything or move my leg away but it was noticeable and I didn't like it. So today, as I waited for him to examine my eyes, I sent up a prayer that he wouldn't put his leg against mine again but when I asked him where he went on vacation, he rested his hand on my leg for awhile. What is wrong with him? I am going to find a new eye doctor.

Great experience excited new glasses i will buy again from you ! Nice girl I have! I,m very happy…read morewith you!

I ordered glasses I hated after getting them they look nothing like I picked. I had rudeness when…read moreasking about returning them was told takes weeks to get back money ! I need my glasses this was was done March 13 here we are April 22 and I can't order my new glasses unacceptable!!

I came with a prescription as my provider wasn't in network with my new insurance. Had what I…read morethought was great experience with Steve, only to be called the next day and told I had to come back in because the glasses he sold me weren't actually available. An hour round trip drive and got there to find out the order was wrong and the glasses he ordered were ones we eliminated as options and not what I even chose the day before. The woman "helping" was the rudest, condescending, uncaring horrible person. She blatantly told me the things Steve told me to help make decisions about frames weren't true and did nothing to help in the selection process but then provided no useful information to help either. She was disrespectful and unprofessional. Don't be taken by the slick sales and poor customer service.

Doctor Mondo has been our eye doctor for probably 20 years. We adore him and trust him implicitly…read morewith our eye health. My hubby has an enlarged optic nerve & Doctor does special exam every few years to monitor it properly. Highly recommend.

After having a negative experience with an eye doctor at one of the large chains, I asked my…read morefriends which optomitrist they would recommend in the Syracuse area. Krzyzak Eyecare was recommended more than anyone else, so I decided to give them a try, and I'm very happy that I did. It did take a few months to get in there initially, so if you are reading this and thinking about schedueling an appointment, plan accordingly. While I usually hate waiting, I considered this to be a good sign that people are happy here and that I was making a good choice. For my exam, I met with Dr. Michael Krzyzak, who I felt was very personable and did an excellent job explaining what he was doing and what the best options were for my situation. After the exam I met with the absolutely wonderful Alicia, who helped me pick out my new frames and was very thorough in making sure that she had the perfect measurements for my new progressive lenses. When someone knows what they are doing like she did, it adds a whole new level of value to buying your glasses in house, rather than online. And when I came back to pick up my new glasses, she made me feel like a VIP even though I am new to the practice. The whole experience was everything that I could have asked for and I'm so grateful to have found an eyecare team that I have complete confidence in and will now stick with.

I have been here twice. The first visit was with Dr Wells and the second with Michael Krzyzak. Both…read morevisits were a great experience. Both doctors took the time to explain things so that I understood my eyes, issues, etc... versus my prior eye doctor who would say, "you have astigmatism". With no further explanation. I appreciated the time spent with me and taken to confirm that I had no further questions. I did not feel rushed at any time. The optician who assisted with my contacts was also very nice and patient - if you haven't worn contacts, what a task learning to put them in and out! You've been warned! She was encouraging and never made me feel rushed. They've got a new patient to add to their roster and I would encourage anyone I know to go there too.

I just had my eye exam and once again left angry. You go in and be seen for 2 min by a dr on video…read morewhich I guess is fine but then upon checkout the billing price is changed again for the 3rd time. One price when I called, one price when I got there and one price when I was done. I won't go here again.

Do not go here! Gave me eye infection! There is no doctor in house, was a three hour wait after my…read moreappointment time to see a doctor through an online meeting. Equipment was not properly sanitized and I woke up the next day with a nasty eye infection! Do not come here expecting professional service. Go see a real doctor!

They have a voice menu when you call that won't allow me to adjust an appointment because it…read moredoesn't understand the spelling of my name. And you can't speak to one of those- um what do ya call them? humans or something? My wife and I have been customers for years but this finally was the straw that broke the camels back. Companies don't care about customers anymore. Stan T Cato, NY

Worst service ever!! Waiting for trial contacts for 4 months. They keep saying they will check…read moreinto it, but no resolution to the problem.....Never going back!!