I have been to three Visionworks stores in the CNY area. The Fayetteville store being the worst (Genesee St location - Dewitt/Fayetteville), with the frame seller young blond lady who I learned works solely on commission. She attempted to publicly shame me at the Fayetteville Visionworks and then attempted to extort me "pay $195 now or walk out of this store" were her exact words. And she has the support of her Manager, Matt. On the COMPLETE OPPOSITE side of things, when I called Oneida Visionworks and spoke with Olivia, easily the Best Manager of the 3 area Locations I dealt with, she treated me like a customer, and a human being - something Fayetteville Visionworks will never learn unless the current Manager and sales gal get fired. Olivia treated me with respect and understanding. She welcomed me into her store to resolve my issue with my frames, and the result was wonderful. When I came to pick up my completed glasses, the sales associate was excellent, I don't recall her name, but whoever the reviewer Kim A. is, maybe she'd be happier at the Fayetteville Visionworks. Different strokes, you know. I highly recommend the Oneida Visionworks with their excellent Manager, Olivia and great sales staff. Olivia was able to take a situation that almost resulted in me starting over with another Optometry Company altogether, and repaired the damage done by the previous Fayetteville Vision works and kept me as a customer. That is above and beyond service. Rare. Thank you Oneida Visionworks, you are the best of them all. **UPDATE: Note to Customer Care's response below- this has nothing to do with my "loyalty". I have no loyalty to Visionworks, a company who's response to their employees' public shaming and attempted price bullying (your sales associate said, "pay $195 now, or leave the store" and your manager, Matt, backed her up) is to write a nauseatingly self congratulatory review... of my review? Basically trying to perform damage control steering away from the fact that your Fayetteville store is an embarrassing mess and mismanaged. You're an abhorrent company and my review in no way reflects that "Visionworks" is worth half a piss. Oliva and her team are the ones I'm giving my review to. They excel despite your self-deluded head-in-the-sand business sense. I wouldn't be surprised when she finds a better job because frankly, Oliva is too good for you. Seriously, you gave yourselves such a big PAT ON THE BACK just now but in actuality, you should be deeply ashamed. read more

We had been a customer of the Oneida Visionworks for close to 20 years. It seems that every couple of years there is a new manager. We really liked the technician, who has been there for years. He consistently provided good service and is very personable. Our experience with the rest of the staff has been inconsistent over the years. This year, our experience was horrible. Our prescriptions did not change from last year, so we called Visionworks on a Friday to see if we would need to have our ophthalmologist send a new prescription before getting glasses. We were told that our prescriptions were good for 2 years, were in their system, and that the store would be open until 8:00 p.m. on Saturday, so we would have no problem walking in to get glasses. When we walked through the door at 6:40 p.m., the optician didn't greet us but immediately said, "I'm the Optician and I'm leaving at 7:00." We were told that we would need to come back. When we told them that we had been told that the store would be open until 8:00, and had driven about an hour based on this info, the receptionist told us that the people who answer the phones "don't know what they're talking about" and that she couldn't help us. Neither the receptionist or optician apologized. If you can't get glasses after 7:00 p.m., how is the store "open" until 8:00? We left and drove to another Visionworks store. The person working there had been there since 8:00 a.m. but was friendly and helpful. He told us that we didn't need to see an optician to get glasses because our measurements were in the system and they don't change (at our ages). We will NEVER go back to Oneida again. read more

Excellent store. They were able to get me an eye exam appointment in 1 day (where the soonest New Hartford branch was 3 weeks out). Can't see the store from the main road so drove a little far from the actual store in the plaza. The store is right next to Peebles and China Buffet; if you're at Walmart it's at the opposite side of the store. Parking is easy to find since they have a huge plaza parking lot. It was not busy at all when I walked in early afternoon and Christina checked me in really fast. She was the one that got my less-than-1d appointment! She is awesome. The optometrist, Dr Kaplan came to do the eye exam in less than 15min wait and he explained everything with crystal clarity. Fabulous! The optician, Lisa was very friendly and made good suggestions about the frames. Definitely get the transition lens because once you're used to it you can't go back! Will not hesitate to come back here because of their fast appointment, efficient service, and hospitable attitude. Highly recommended. read more

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The optometrist here is like the sweet grandpa I wish I had. He was very kindly and reassuring. Best of all? He helped me see properly again! I got two pairs of glasses for a pretty affordable price. They fit great, and they look good. I felt quite taken care of here, and found everyone to be prompt and friendly. I'll for sure come here again the next time I need new glasses, or a new prescription. read more

This was my second time to a Visionworks, and both at different locations. The first time in Troy NY was not so great. I felt like I was being pushed through a factory going from one person to another. I did not have that same experience here, it was great. Everyone wanted to help me even those not involved. Dr Kaplan was the nicest guy, didnt even lecture me about waiting 5 years between visits. He answered all my questions and was sure of his prescription before I left. I'm not an easy patient so I really appreciate him. I would recommend this place to anyone and everyone. Also frame selection is very good throughout all price ranges. read more

I've only been to this place twice! First visit was great, the second was definitely NOT! Customer service was HORRIBLE! The store was completely empty except 2 employees out front. I came in 5 minutes early than my expected time of appointment. I was greeted by a lady and she told me to sit in front of an empty desk. 15 MINUTES goes by and a mother and son comes in. The same lady greeted them and told them that she will be able to help them. I waited until the doctor called me in for my exam. After, I was going to pay up front because I'm not familiar with how things work here but again she told me to sit in the same empty desk. I waited another 15 minutes and eventually I was able to get serviced by someone else. Never have I ever witnessed a store like this where they pick and choose who they want to service! read more

I stepped on my glasses. What I though to be a "fatal" wound. At the very least, I figured they would send them out to repair. I waited fifteen minutes, and they fixed them ON THE SPOT, FREE OF CHARGE. I was happily shocked at how well I was treated. Highly recommended people there, and they have earned my business as long as I live here. read more

I want to give a big shout out to Visionworks in Oneida I walked in and explain my situation with my granddaughter and was told I needed an appointment after we talked for a minute not only did they take us and give her an eye exam and exam for her contacts and set her up to get her contacts on Tuesday but she walked out with a pair of glasses on her face today because they expedited it for us I cannot say a Knouff about how kind and courteous and helpful the staff was there I give them a big thumbs up and that will be my new eyewear place thank you again vision work read more