You gotta love Bergen County and their commitment to small businesses. How much more convenient would it be if there were a Costco in Paramus, Fort Lee and the Meadowlands? Imagine how much better the parking situation would be at the Hackensack location. But we can only imagine. I can't think of a worse situation than last minute Christmas shopping with CARTS! It's a madhouse in here yet somehow everyone manages to walk out of here with everything checked off their food shopping list without incident or injury. ...well maybe a minor incident. In all of my domestic travels, this is the only Costco that sells Calvin Klein crewnecks in 4-packs. At $20, it's a much better deal than the 3-packs you can purchase at Marshall's or other discount department stores. And being in Jersey, you're not going to pay any tax. Gotta love that... read more

Pros: You get what you would typically expect of Costco. Good prices! However, parking is always a zoo. I suspect half the Bergen County comes to shop there. Inside, the space feels slightly better organized (or maybe not as cramped) so I find this Costco a bit easier to navigate than a couple of other ones that I had been to. Big plus is that there is a discounted liquor store right next to it. Very impressed that they carry high-end wines at awesome prices. Cons: My one and only horrible store experience happened here. There was this one lady that was checking receipts at the exit. Typically, they eyeball the items and let you pass. This lady decided to check the 20+ items that I bought against the receipt. She miscounted, recounted, repeated herself 2-3 times, and then brought a store manager over, who then recounted and cleared me. Then she proceeded to tell her supervisor that I had agreed with her counting, too. All I was doing was smiling and politely nodding, so you would let me pass. I know you are working on a Saturday, so I am okay cooperating but at least BE POLITE about it--it is not my fault that you can't count to 25... read more

What would else would expect at Costco? Everything here is in bulk so it cheaper than your local grocery store. Beware of the parking lot! The darn thing is always full and we usually park far away from the entrance. Aside from cars, the parking lot is always full of people seemingly wandering aimlessly because they forgot where they parked. The food area is ok because it is so cheap! $1.50 for a hot dog and free soda refill! The only catch is the hot dogs are Hebrew National.. :( The pizza here is ok. Like everything else in this store, it is obnoxiously huge. We usually get the Combo pizza because it is $5-$6 less than the local pizzeria price. Another word of caution are the lines. During the peak hours, we usually send someone to stand on line while the rest of the family members get groceries. Lastly, even the free samples will have lines! It is so annoying to see a free chicken nugget being quickly snatched away from you from a jerk who won't wait in line. read more

Love this place and ALL Costco's. Has everything and the deals are amazing. Only thing I would change are the lines at Costco's because they are a bit long... read more

I live at this store. But right now, I want to tell you a story of one great manager which led by example. She saw that I was distraught when I learned--while waiting on line--that some of the cheese I was holding had molded (yuk). She took it, and then looked me straight in the eye and said "I'll be right back" SHE BOLTED down the isle and came running back with a fresh package. That was the best costumer service I have ever received. This showed a lot of heart. And, if any of you read my other reviews, you know that I value heart in a business above all else. Thanks costco, I don't think i'll ever stop buying from you. :) read more

I am writing specifically about the Hackensack Costco tire center. I have been a Costco member since 1984 and have purchased multiple sets of tires for different vehicles over the years. In the case of the Hackensack tire center, however, there is always a very long wait, the staff is not friendly, and the service is BAD. What do I mean by BAD? I mean they do a poor job of balancing the tires, abuse your rims, keep pieces of your car, and treat you like an imbecile. When I went to purchase 4 new tires there they were rough enough with my rims to knock off the center 'hub cap' piece. When confronted, they lied, saying it was missing when I arrived - this is the same piece that was present just prior to turning the car over them. Following a poor job of tire mounting (they didn't clean the rim enough to get a good seal) I returned to request warranty help. This is after adding air myself repeatedly over the course of a month. After much wrangling, the store's assistant manager (also in charge of tire center) agreed to replace the 'bad' tire. It was at this time I reminded him about the missing center piece. Upon swapping the bad tire for a new one, I left only to discover a 'wheel trim' piece was missing from the car, which I recall seeing lying on the floor of the service bay. Upon my next shopping visit I found the same assistant manager and explained the situation to him. He said that they would find replacement items (the center hub cap and wheel trim ring) for me. "Don't worry." Well, I waited and waited for follow up. There was none. On two other shopping visits I found that assistant manager and asked him when I could expect to get my items replaced. He told me that they were working on it and were having a hard time finding the items. I waited and waited, and then I went out on the web and found the items, their part numbers and a web site to sell them. I prepared this information and FAXed it to the assistant manager first two weeks ago, and then again yesterday. It included my contact information and all the info he needs to procure the hub cap and wheel trim. Still no contact from him. I guess my next move (actually, this negative review is my next move) will be to hand him the information in person, but at this point I feel that he has done nothing to remedy this situation EXCEPT MOVE HIS LIPS. Followup: Costco eventually communicated with me and asked that I purchase the replacement parts and I would be reimbursed. They made good on the reimbursement! read more

The only bad feedback is :The disrespectful Floor Manager Comparing to the past, less crowded, more selections and nice set up. Cashiers are very attentive. I have 3 restaurants and my main stop for shopping is Restaurant Depot. I thought this location was closed till a rep came to my restaurant and told me. They have pretty good items and equipments for food services. All they need is a better floor manager. Professionals need professional help. Business buyers pay good $. I will stick to Restaurant Depot for my business and will not renew my membership at Costco. read more

I come here all the time with my boyfriend. Most of the time it's for the free samples and dinner at the food court. Once in a while, we do some shopping. This is the only Costco for all of Bergen County to enjoy. Because of that and due to the large Asian population in Bergen county, you can find some Asian recipes here such as kimchi and Indian curry. The have a wine and liquor costco store to the right side of the entrance. And tires installation to the left side. They don't have Costco gas station which is a total bummer. I noticed lately they don't have free samples often or they stop giving samples after 5pm because that's the time I'm usually there. read more

I am a big fan of costco, they are cheap and efficient. I have a story to share, I bought Apple Ipod touch worth $417 and change, I already had said to myself that I would be returning this after a month use, but things got worse and I used it for 2 months and broke its screen,lost headset,inked its data cable(it has all bluish texture), but got courage for returning Ipod back to costco. Guess what they checked and opened the box,made sure everything was there and returned me cash back right away. I am so happy, but promise myself not to repeat this. bharat read more

Way better than regular Costco. Hear me out: no lines, not crowded at all, has everything a regular Costco would and more, they don't bother you with the ridiculous "show your card as you enter the doors" policy, and better service in general. There are no samples because it is not the average person going to "try" something new; it's for the small business owner who gets stuff in bulk. For example, I've seen a huge can of evaporated milk (probably 64 ounce) for fraction of the price of the amount you would get in individually packaged 8-10 ounce cans. Their disposable cups and plates, gloves, etc are in massive 500+ quantities but very very cheap. I highly recommend you visit. You don't need a special business card. Your regular Costco card works there! read more

This is another typical Costco. There is no gas station here. Parking as always is pretty bad on weekends.

I'm a huge fan of Costco. In fact, we barely go to the supermarket to do our food shopping, unless it's an emergency. Love this Costco for its location, the closest ones are in Wayne or Nanuet. It's super busy most of the time, but that's to be expected of most Costco's these days. They usually have a booth for specialty items, one of which was Filipino food like lumpia and longanisa. The only knock on this Costco is that they don't sell rack of ribs like they do at other Costco's (you'll find these next to the rotisserie chicken). Otherwise, you'll find me here at least once a week or so. read more

I like Costco for good value on some of its products. However, just never got used to the "check-out-shock." I don't think that I have never gone out of that place without having at least $200 worth of damage. Control yourself.. take a deep breath and time to ponder when you pick them stuff up from the isles. read more

Decent value but WAY OVERCROWDED! You can try lots of samples of food which is always fun. Good for large families but not normal shopping read more

There are few things that move me to poetry, Costco chocolate cake is one of em'... and the guys at this bakery are awesome, they always accommodate my requests, even if it means going out of their way... Oh chocolate cake from Costco, No love no passion moves me to poetry like you do. You can come to me in any form In the fancy Costco container. Or in a doggy bag from another's party. I take you as you are, pure and divine. When we are apart I dream of you and rake my brains to plan a chance encounter. Perhaps a colleague's bday or a bank holiday. And when we are together nothing else matters. I only have eyes for you. Ice cream trucks have nothing on you. I know our love is forbidden, I cheat on my diet for you. Your sheer sight whisks away any loyalty to my lifelong mate, diet. But you and I know our love is pure and strong. No diet will ever take it away. read more

As of 5/4/2020 they are not open to any shoppers. Only as a distribution center. Hope they open again soon.

Some advice to everyone who shops here: I've been to this store a number of times, and I must say that it's honestly worth going to. All the great prices, the free samples, and the fact that you can buy just about anything here. Just remember to bring lots of cash, or an American Express card. There's one thing that's bad.... while you have morons everywhere in this world, please remember, they shop too! I don't hold Costco accountable for these dummies that try to run you off the road to get here, but it's a little agitating when you see one person who was tailgating you in the parking lot, come in and start shopping the same way they were driving! The people that shop here are like animals... throwing themselves in parking spaces, in check out lines, and ramming into you in the aisles. People forget about a little thing called common courtesy... especially when the toilet paper is on sale. I mention it about this store, because well let's face it... it doesn't matter what time it is when you're here, because with the amount of people around you it feels like Christmas time, or the end of the world is near with limited supplies. If you're going to shop in a store like this, please don't be in a rush... you're just going to make matters worse! read more

I love Costco. The only problem is you tend to buy things in larger quantities that you really don't need. It seems to be a kind of human illness or sickness? I seek a cure for that and all the others who shop here. Do we really need warehouse retailers like Costco? Let me count and add up my savings. That is the only comfort for me in writing this review. Time to eat my 10 pound bucket of Jelly Bellies. I need a larger home to store all this stuff. read more

If this place was just a little less crowded, I'd like it so much more. Costco, any chance you'll open another location somewhere nearby to split up the crowd a bit?? DO NOT come on here on Friday evenings or on the weekend if you are in a rush. It is SO crowded, i think it might be a fire hazard. If you must shop on a weekend, come early in the morning and get out as fast as you can before the mob builds up. It's really difficult to navigate aisles because people like to walk together in packs. Another lovely thing people do is leave their full cart blocking the flow of traffic while they stuff their face with free samples. Unattended kids run amok like wild animals. Hardly anyone seems to be in a rush. I've literally had carts rammed into me by people who were too busy talking to their spouses/on their cell phones/flipping through coupon books. I try to come during my lunch break during the day, or at opening time on the weekends to avoid the craziness. You wouldn't catch me dead here at 2PM on a Sunday. Parking Tip: Unless you come RIGHT when it opens or just before closing time, the parking lot will be a madhouse. Both crappy drivers and crappy cart-pushers are responsible for the chaos (in addition to the main reason: the high volume of people who shop here). it may be in your best interest to just park in the part of the lot closer to the road and not even turn into the front half (closer to the entrance) in hopes of catching someone getting into their car because 50 other cards are also circling like vultures, weaving in and out of people pushing overflowing carts and walking slooowwwwly and in the middle of everything so cars can't even get by. HOWEVER if you want to bypass some of this madness, you may want to consider parking in the back. That's right, there's a small lot in the back. I think it may be for employees but there's no sign saying so, so I've started parking there. Just drive along the right side of the building and you'll find a small lot back there. The only down side is that you have to push your cart kind of far (not really much farther than if you park in the front though), but at least it's a relatively peaceful walk straight back there rather than braving the insanity in the front. Other than this, it's your typical Costco. Not all carry the same products, but it's mostly the same. Optical is on the right when you come in. Pharmacy on the left side, by he detergent and vitamins sections. Bakery in the back right corner. As a pet owner, I really like their Frontline pricing and great, cheap dog beds too. Kirkland dog & cat food are also pretty decent quality for that price point. Look up the nutrition facts- it is way better than some famous brands. read more

Horrible parking situation but I always find what I need. Bjs do have things that Costco doesn't but I do love Costco desserts and hot foods

Big fat MEH. If you need random dry goods, it's fine. Don't expect to get your grocery shopping done there - they lack lots of the usual Costco stuff obviously. But what is most offensive is it's nearly impossible to return anything here. They give you the run around. "You can't return it here Bc XYZ." One Costco person will tell you one thing about their "business center" return policy and you'll go the next week and another person will tell you something totally different. And with attitude. It's ridiculous and arbitrary. They need to be called out on their BS. This Costco doesn't uphold the same quality and customer service standards of the warehouse branches. read more

This place would definitely get a full five stars if they had boxes, bags, or anything to put your groceries in. The liquor store right next door is definitely a plus as they sell a wide variety of alcohol and relatively decent prices. FYI, this place is always a madhouse so really doesn't make any difference when you visit - any Costco visit is a journey and this place is no exception. read more

Customer respect! My car suffered minor damage in the parking lot. I claim it was caused by their shopping cart pull truck. I reported the incident to the store manager who had me fill out a report. Costco employees took pictures of my car. The manager said he would send the full report to headquarters. In a few days I received a call from the loss department. The gentleman who called said the cart vehicle in question could not move backwards hitting my vehicle. He asked me how much the damage was. I told him it was about $100 or a little more. Basically after telling me I was wrong and therefore a liar, he offered me $ 50.00 as a good will jester. I thanked him and told him that I did not want Costco's $50.00. How petty can a big company be. Very disappointed. read more

If I could give this place zero stars I would. I've been going to Costco almost all my life. My parents are executive members. That's how much my family shops at Costco. (Costco only allows 2 members per household.) With that said, when I visited this Costco for the first time, I used my mother's Costco card. I was able to enter the store, shop, and purchase my items. No problem. When I returned for a second time, a rude cashier lady said I couldn't purchase my items because I wasn't the member on the card. She calls over the supervisor, a very unhelpful "young" man who could only keep repeating that it was policy and that he couldn't do anything, but that I could speak to the manager if I wanted to. I was then asked by the frustrated cashier lady to step to the side because I was "holding up the line". The second lady taking care of unloading and reloading the shopping carts had the nerve to snicker and whisper to the cashier lady "they had two carts!" I can hear you! Thanks for caring. Rude much? Who was inconvenienced here? Me or you? I just spent a good hour shopping! This was a waste of my time! While we pushed our heavy carts to the customer service area, I made sure the supervisor understood my situation. I was allowed to shop there once before. Same card. No problem. Why is it a problem now?This man had the nerve to tell me "just sign up for the membership, it's only $55 dollars." I wish I could have told him, "if it's only $55, why don't you pay for it then?" Then he says, "bring your mom next time." What the heck? What do you want me to do? Go pick her up so she can show her face so you'd let me check out? So this is what it comes down to, Costco? Trying to swindle people into signing up for a yearly membership? You would rather put 2 cartfull of items back and lose money and a valued customer then let me buy my items just because I wasn't my mom? We live in the same household. The food is going to the same place. Costco will be getting their money just the same. What is the difference if my mother was present or not? And you only allow 2 members per household! My mom has one and my dad has one! I really don't get it. This would only hurt your business! The customer service was what made the difference here. If I wasn't made to feel like I was a burden, that I was inconveniencing the staff having to put two shopping carts full of items back, or because I was holding up the line, then I would have considered a membership of my own if only the staff were accommodating and apologetic for what had happened. I was made to stand there like an idiot looking at the supervisor and manager while they looked at their feet or pretended to be busy, refusing to make eye contact, and hoping I would just leave already. Vicky, the manager did nothing but stand there trying to look invisible. Thanks for pretending like we didn't come to customer service to speak to you. Why am I even told to speak to you by your unhelpful supervisor if you yourself couldn't help me? Such a waste of my time. I wish the big bosses of Costco could read this and see what's going on at Hackensack Costco. Your staff is unprofessional, rude, and unhelpful all around. Next time, tell people at the door "Oh, your face doesn't match this photo. You won't be able to check out items unless the member who owns this card is present." I just wasted my time! Also, don't send people mixed messages by letting people check out one day and not the next. That's the biggest crock of shit ever. Angry doesn't even cut it. Never shopping at Costco again. I'm off to BJs! read more

I drive out from NYC every other month with a friend to do a Costco run and I love it! Especially compared to that lame Costco that just opened up in Manhattan which is a complete joke. Anyway, yes the parking lot is often full, but it's very accessible from the City where everything is always crowded. They are rarely out of anything and the lines move speedily enough. read more

I love shopping at Costco because of the good deals but it's such a pain to get to this location and it's always ridiculously crowded. Just like all the other Costcos in the world, the prices are great and I love the food samples. But this Costco is a nightmare to shop at and so I stock up as much food as I can and only try to go 2x a month. read more

Only thing I liked was that they had what we were looking for. Got to the register and wanted to pay with my Visa card and they said they needed to charge it with a pin. After the crap with Target, I refuse to put in my pin ANYWHERE. The cashier also said that if I didn't want to pay for it like that then to use Amex, if I had one. I pulled it out and was going to pay and she didn't let me because my name wasn't in the card. I WAS PAYING FOR MY MOTHER'S, WHOM HAS THE CARD, GROCERIES. REALLY?! THIS PLACE IS RIDICULOUS! read more

Hackensack Costco...THE WORST! If there were zero stars, I would give it a zero. This store is too small for the enormous area it serves and a miniscule parking lot burdened with constant back ups and angry people looking continuously for spots. The staff is a joke, unfriendly, unhelpful, contemptuous and, dare I say, resentful that they even have to be there except that they want the paycheck. I travel all the way to central NJ and shop at either the fairly new Rt.9 Manalapan Costco or the brand new Costco on Rt.1, North Brunswick. They are huge with easy and available parking and gas stations and... no parking lot brawls by frustrated people looking way too long for spots. My advice....stay away from the Hackensack Costco! read more

Love their cheese selections though I could use more variety. Meat department is awesome too especially skinless/boneless chicken breasts and chicken thighs--their quality is great and quite consistent. I love the fact that they are individually wrapped. Even though it's bulky, I can just freeze the remaining portion without the hassle! On the other hand, getting good beef steak here can be sometimes tacky because of quality inconsistency--sometimes great sometimes far below the expectation. read more

Costco reigns. Things were easy to find and the lines move quickly. I'll enjoy coming back. read more

Quality, price, service. Helpful pleasant staff. Best deal on eyeglasses in town. Fresh food department produces great take-home-and-cook dishes. Wish they would build one in Northern Kentucky. This store is way better than the Blossom location. I can always count on them having styrofoam Togo containers! read more

The membership fee really pays for itself! We love it here... we come here on Sundays when there is nothing better to do. My daughters love the baked goods here and will spend all their time there looking at the pastries and then choosing one to bring home. Of course, we love the free samples. read more

This is actually a review on Costco TRAVEL Service. Prices were very good and they had best availability. Agents were very helpful and courteous. Price was $400-$500 cheaper for the week for a package to Vegas but beware: NON Refundable. When we got to the Venetian Hotel, we were advised to use a special counter (which I think may be for freebies but disguised as "special service desk") We were given a room at the VENEZIA Tower, which was $300 cheaper on the COSTCO site. I paid extra for the Venetian. So, she gave us a smoking room at the Venetian, which smelled like a cigar bar. She was very unhelpful. We immediately went downstairs to speak to the concierge and he corrected the matter in less than 2 minutes. So, yes, I will use them again but be aware. read more

when to this stablishment yesterday with my mother ! very cleaned very organized and great managment by librana ! the bad taste came from an unprofectional nasty bad actitud disrespectful worker by the name of ursula ! even after i explained and excuse myself continue to be disrespectful ! not only that , i was walking out the store and i had to pass by her and she looked and me and continue to curse and talk under her breath and i felt threatened ! horrible experience ! librana made it more comfortable and reasure me that she will check into the situation ! ursula needs more costumer service and respect training ! or she needs to work somewhere where she is aways from costumers ! read more

I have a membership primarily because I go there to buy my meat exclusively. I was tired of Shop Rites over priced ground beef that was nice and red on the outside but brown on the inside (almost like they re grind it and put red dye in it). Well, the meat at the Clifton Costco turned pretty bad, lots of extra fat and also seems like they add a lot of water to it for weight purposes I assume. I quit going there and now go over to the Hackensack one. Alas....the meat there is not what it was either. Nice looking on the outside and brown on the inside, lots of water and God knows what ever else they add. I could swear I taste soy in the meat sometimes, especially if you make a burger and re heat it the next day. Anyhow....it is hit or miss. I guess there is a specific time to be there where you are getting the fresh stuff without the dye and fillers. I think it is first thing in the day or forget about it. I wouldn't care if it was a couple of bucks but I normally spend about 40- 60 bucks on ground beef and another 50 on rib steak. I could get ripped off any where else and don't even have to be a member. read more

the tire center is horrible! 1st on the phone, they say they open at 9:30am - bs! its 10am. ok, no big deal we waited till 10 since we have been in the parking lot for already 45min ---- now at 10am, they send us to the main entrance. by that time, there are 7 f'n people in front of us. and no one waits on the line, nor do they take first come first serve. so our 9:3/10 am appointment/1st in line would have been 12 something if we would have waited. then they rep from the tire center has the balls to call us and "make an appointment for another day"!!!!! what the fk? never coming to this store ever! read more

This is a rating for Costco tire service... I had all four tires put on by this Costco a few years ago and have had two very good experiences since...one of the tires developed a leak in the sidewall, I went back and they sold me a replacement pro-rated for the time I had owned the original, which meant I paid about $30 for a brand-new tire. This weekend, I came out and had a flat, took it to Costco and learned that flats are fixed free as long as the tire is above a certain amount of wear. So, very happy with the service here. read more

When it first opened it was chock a block full of items .... Now you go in refrigerated item box theres half of the items....its hard to get sliced provolone cheese at times.....WHAAAT...!! read more

Good value on basics and Kosher items. Can find better pricing on most of the produce. Dont expect a thank-you from the cashier.

I shop here and Amazon as well. I can't believe how Costco often beats Amazon on the price for electronics even though Amazon doesn't charge taxes. I buy everything from Costco all the way from my cell phone with contract to even the car I drive. Costco even has partnerships with flooring company and everything else you can think of. The investment in the annual membership is a good investment. Just need to mention there is a pizza shop in the store and they make a great pizza, hot dog and salad. read more