This Costco is a convenient stop on the way into Prescott. Whenever we're up this way on a trip, we stop here for gas and for refueling ourselves. PROs: - Large parking lot, usually should be able to find a spot right quick - Spacious layout inside, average to bigger than avg Costco - Selection of items is plentiful and well-organized - Good hot food at the deli - same as others, good service here - Plenty of samples - only have experiences on weekends to include Fridays - Great variety of items and prices like other Costco's - Employees are friendly and helpful CONs: - hard to find parking even with large lot on weekends - can get very crowded inside being the only Costco in this whole Prescott/Valley - hard to find a place to sit and eat at their food court All in all, great selection of merchandise especially food items for every part of your house/life, good value as with other Costco's, and polite staff, this is a winner in my book. read more

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Great experience with the Optometrist! Even though this is an independent operator from Costco, they work seemlessly with the Costco eyeglasses department. We made an appointment, timing was prompt, exam was a great, and eye glass specialist was terrific. Eye glasses took us about a week to get and reasonably priced. Costco for the win again! read more

It's a good Costco just like I said in my previous review. With a good variety of items and good pricing like every Costco. It also has amazing service from its cashiers, to it's stockers, to it's gas station attendants etc. It is a good location to visit if you live in Arizona or in Prescott. read more

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I have to admit I'm a COSTCO addict. I love walking through the door and going up and down the aisles to see what's new. I'm guaranteed that I walk out of there with something in hand. I love the fact that they have a good selection of quality goods whether it's appliances, furniture, toiletries, baked goods, dairy fruits, and vegetables, coffee and juices, dry goods, vitamins, or frozen foods. The store is always clean and well organized, and the staff are always friendly and helpful. What more can you ask for in a store? I always look forward to coming back and seeing what new products are in or what products made it come back. read more

The Costcos in Montana carry wagyu beef, why doesn't Costco stores carry in other states?

Man, I am tired of paying premium prices for USDA Prime ribeye steaks that we have to saw through with a steak knife, chared rare and medium rare they were inedible again. Almost every bite was loaded with grissel, no marbeling. These are not even USDA good, let alone choice and certainly not PRIME. They used to have awesome meat, now pure garbage. At about 100.00+ for 4 poorly cut steaks we had purchased 2 packs. All horrible. Next their return policy has become a joke, especially there electronics. In particular Samsung 83" and 85" TV's they don't take them back at the store anymore. No you have to call an outside service that gives mediocre service at best jump through numerous hoops and takes at least 2 weeks to get it returned. I had them both delivered because we can't handle them so we had to have their horrible pickup service get them. These are probably 2 years apart. We have paid for an Executive membership for years, spent tens of thousands of dollars for lousey service and products. Well we're done. Back to Sam's Club online and meat from K4 or another meat market. Man what a disappointment. SHAME ON YOU COSTCO!!! read more

Although I live in Flagstaff, I bought my hearing aids from Prescott's Costco because I was impressed with my testing and the staff. In Flagstaff, the two companies I tested with just wanted to sell me hearing airs for $5000. Even though I have a 4 hour round trip drive, I have been highly impressed with the hearing aid department and staff. They are always on time. As well, the greeter and the staff at the door when exiting are joyful with their thanks. Having a Trader Joes store 1/4 mile away also helps with my long drive. When I leave a phone message, staff always returns my calls. A plus. read more

I love Costco. I love it! Parking is always crazy at Costco but my Lord... I think because this is the only one in Northern Arizona that's why it's so insane here. Actually left and did other things and came back because we couldn't find parking. We were on a bit of a time crunch so I couldn't check out their pizza which I've heard good things about. read more

Kirkland chicken breast have gone downhill tremendously what happened?? Terrible amount of fat and grizzle on every chicken breast for the last six months or longer. read more

Costco has been the perfect store over all for us - cheerful, helpful staff, very good pricing on most items (you still have to be aware on some items which end up being very close to retail) but over all mostly great prices that save your family $$$. The quality of the fresh beef and organic selections of meat, vegetables, and dairy are awesome. We buy all our non-seed oils here. Two minor complaints: Would like to see more non seed oil snacks and chips, and non-fluoridated tooth paste. Tejava bottled tea should be carried all year, not just seasonal for Arizona locations. Otherwise awesome job everyone!!! read more

A good Costco and the gas price is usually better than in the valley or further up north. The food court has more seating or at least more space than other Costco stores and the samples are plentiful too, generally. There's as much inventory here as any other location and the staff are efficient and friendly too from my experience. Parking can be challenging given this is the only Costco for most of northern AZ, but people are constantly coming and going so it usually won't take too long to find a spot. Overall, this is a good Costco to shop at, and it is conveniently located on the main highway for easy access. read more

Pretty solid Costco experience ! I'm not sure if it's because we're used to huge, busy Costcos in Texas or if it's because we were here on a slow Tuesday afternoon, but we enjoyed it. Despite being slightly smaller than Costcos were used to, it still has all the usual items and sections. We didn't browse too much since we were on a mission - stocking some beverages for our wedding. The liquor selection was great! Wine was pretty good too. Unfortunately we felt the seltzers, beer, and champagne options to be quite lacking The staff we interacted with were absolutely amazing! They were all very positive, upbeat, and helpful. We did try to get smoothies on our way out but the smoothie machine was broken. They had like an icy mocha cold brew though that while sweet was perfect as we rolled our cart out into the hot sunny parking lot. read more

Caution!!! Tire Center is negligent! Within the 1st year of taking my vehicle to the tire center in Prescott, Arizona, I've noticed the employees being negligent and LAZY! 1st) I took my vehicle in for a standard tire balance and rotation. One of my rims is missing a piece on it. Service is done and the same front driver tire with missing rim trim is on the same spot!! They also charge you for a new stem without needing it. They added the windshield sticker for 9,000 miles for the next service-which they constantly deny doing. They state it's every 6-8K miles 2nd) next tire balance and rotation, 6K miles later, they say it's too premature for the service an hour after my appointment and don't do it! At this point I am done dealing with these lazy incompetent employees! Hope Costco employs grateful people and hope this helps people keep track of their vehicles and not blindly trust ungrateful employees. At my previous Costco tire center was in North Phoenix and it was every 5K miles. In Prescott, they claim entry 6-8K miles and I personally had 9K miles for the next service. KEEP IN MIND, PRESCOTT IS HIGHER IN ELEVATION AND WE DRIVE UP AND DOWN HILLS AND MOUNTAINS ALL THE TIME! Stay safe people. read more

I love Costco! It's easy to review them. There are always great deals to be had. We come here a lot so it's easy for us to enjoy all the shopping. read more

I don't know if it's because this Costco is the only one around for miles, or if it is always super busy on a Sunday, but wow! Finding a place to park was crazy, and as many people were entering the store as exiting it. We found a couple of things that we haven't seen yet at the Costcos down in Phoenix, so that was exciting, and this location had clothing from Banana Republic...huh? We used self checkout, because we only had a few items, and, as usual, checkout was easy-peasy. One oddity that we actually thought was pretty cool, was that the gas station was in another area, sort of off property from the store. This meant that no gas lines were bocking traffic into, out of, or just IN the store's lot. Also, the pumps were 4 in a row, making waiting times sooooo little. A++ This Costco is doing it right! 46/2023 read more

Costco is Costco. Same everywhere. We first joined in Seattle area back in 1994 when it was barely known. We lived in the UK and used it there. Used it in many CONUS sites and Hawaii. The people are always ver courteous and nice. You can return any item for replacement or full refund. We've never had any issues or problems. Other than they are insanely crowded at times. But it's worth it. A trivia statement a hotdog and soda is still $1.50 plus tax. Hawaii and CONUS. Now beat that since 1994!!! read more

I lived in Prescott for about 6 months and Costco gave me a bit of familiarity for the time being. This Costco is not nearly as crowded as my home Costcos in LA County. I have gotten great deals on clothing here too (when they are on clearance), such as shorts for $2-3, pants for $5, button down shirts for $3... This is something that I rarely ever see in LA County. Costco provided me with access to fresh fruits and vegetables, as well as other products that I'm familiar with. My only complaint is that this Costco does not carry lactose-free milk (and neither do the ones in Phoenix) and I'm not really sure why. The employees are pretty nice and efficient here. They tend to do small talk more than the employees in LA, but I think that's more of a Prescott thing than anything else! :) read more

This is the most poorly run Costco I've ever visited. Having been a costco customer since it enveloped price club many years ago, I have frequented at least 20 locations across the country. I've found the Prescott "valley" location to be the most poorly run and its employees to generally have a repulsive attitude if not downright rude to its customers. This store also has stale/rotten produce, stale hard as brick bakery items, including packaged goods. The meats/fish have progressively gotten worse while increasing in price. Costco frozen goods/kirkland products have additionally decreased in value and become garbage. read more

Combative customers hanging around the people flogging samples. I am 5'2" and a few days ago, a 6' 3", 240 lbs man schmoozing with one of the the vendors, backed up and hit me as I was opening a freezer door. He started to scream at me and I felt threatened. I had to leave and I no longer feel safe shopping here. Apparently this individual is know to management. read more

Great selection of products at the best prices! The products offered are generally the best quality available.

A great place if you want to be treated like cattle by arrogant store workers who feel empowered to do this because they are 'associates'. Now, to get in you need to scan your card on some janky wobbly scanner and the associates who work the entrance will jabber at you and treat you like a criminal if your worn out card doesn't scan. When you mention this to Member Services, they don't care. It doesn't slow down their insulting too chummy banter or attempt to pitch you some scammy promo or talk to you like a small child about why you should install the spyware Costco app. Most produce in the store is actually significantly more expensive than the Walmart two blocks down the street. Amazingly, Walmart is also a much nicer shopping experience and you don't have to pay to shop there. Finally, this Costco parking lot is insanely dangerous and stressful. Boomers driving too fast, other boomers walking out in front of cars without looking. There have been a few pedestrian vs vehicle incidents so far this year including one fatality. It is a microcosm of everything that is wrong in Prescott. read more

Rude rude rude. These cashiers act like they're doing you a favor by checking your groceries. So unfriendly,so unwelcoming. DO BETTER COSTCO. If you hate your job that much ..get a different one. Miserable people. read more

The changes they made with the card readers take away the friendly and inviting presence. Employees seem to be more stressed out and are in turn a lot ruder than usual. I had an employee grab my basket with my child in it as I tried to go by, and was honestly the absolute worst experience I've ever had there. read more

Costco's are basically all the same, so not a lot to say in a review. All of merchandise was well organized. The employees were friendly. Like many other stores, they are going towards self check out, which we used. The line went very quickly. This store still has a lot of full service check out lanes too. read more

I'm really disappointed with our Costco in Prescott. I realize there's a shortage of eggs and it's difficult to source right now but last weekend, they had regular eggs (Prairie Star Farms...not even cage free) for the same price/dozen that they charged for organic eggs the previous weekend. I feel like they're taking advantage of the customer by increasing the price on lesser quality items. I guess they can because they're Costco. read more

No Yellow bags of Water Softener Salt & no Oil for my Diesel Truck. Both of which I can get at other Costco stores. I didn't this VERY ODD as the water in this area is very hard and a water softener is required and as this Costco is once or only two stores that sells diesel, it's clear you have members with diesel vehicles. To me, this is very poor inventory management and not realizing the needs of your customers. read more

This is not about my local Costco store. This is a complaint about not being able to contact customer service and speak to a real person. Also, Costco does not have an email address for customer service. They have insulated themselves very well from customer feedback. Guess they do not want to hear the thousands of complaints against their DEI policy. read more

Prices for gas at this Costco and at gas stations in this immediate vicinity were $.10 less per gallon than at other gas stations in Prescott. The lines were longish here for gas (In part due to the holiday weekend) but moved quickly. As for the goods inside, we were able to find a certain item in the exact model/production run we had been looking for but had been unable to find in the Phoenix area which was a pleasant surprise. Check out was friendly and quick. read more

Costco - Dried dragonfruit, unsulfured and unsweetened. Tasty! - Wholesale Stores Near Me - Prescott, Arizona

It would be very helpful if the isles were labeled at the end so you know what was down which aisle and you don't have to go through the whole store looking for things. I felt like going through the self check out we were herded through like cattle. Some items I didn't get just cause I couldn't find them and I was tired of walking. read more

Love Costco and love that there's one in Prescott! The shelves are nicely stocked, they have samples, and there's a self check out if you choose that at the end. Costco has the best prices and best quality items across the board! Well worth the cost of the membership. Food court has self pay kiosks to skip the line as well. read more

The employees seem to be consistently in non-friendly moods. There are not smiles or pleasantries from the employees. You almost feel like you are imposing on them by being there as a customer. The only exception is when I get my propane tank filled. Those employees are very helpful and nice. read more

I must agree with one of the other posters on the Prescott Location but its not just one employee. There are many employees that are great and try to be and Are helpful, but there are a number of others that treat the customers, like WE are the enemy. I also agree with the poster about the management. There is a manager (he could have cared less about providing any kind of customer service when trying to buy an Expensive item). The Culture and Attitude seem to be "US AGAINST THEM "too often now. This may be coming from the central management. Shopping at Costco now is like a "box of chocolates" (too often a sour reward), you never know what you are going to get. They need to open one up in Cottonwood or Verde. Valley, as an Overload of people coming from the great beyond. read more

Their produce is the best! Can't find anything as good in the bravery stores. Sometimes wish I didn't have to but so much, but sharing is caring! read more

Id totally recommend this establishment to anyone but I've ran over by old people literally that's sucks on your ankles way to busy inside and the parking lot is a war zone they will hit you with there car for there groceries be safe read more

I love Costco. Kirkland for live. Greg is the best! Couldn't ask for a better warehouse manager. I just wish their churros weren't so cooked. read more

I've been a Costco member for almost 15 years and have never had an issue until recently. This location has tanked tremendously in the last year. There's a specific employee who I have had 3 encounters with who has consistently been rude and inconsiderate. "Lori" throws your groceries around like they are bales of hay. This is zero exaggeration. Furthermore, Our baby was in the cart and she continued to literally run our cart into the cart in the checkout isle next to us. My husband grabbed the cart and moved it since she kept doing this. She got upset that we moved the cart and she had to move a little to continue to throw the groceries in the cart. I realize this is one employee but a little consideration goes a long way. A little patience goes a long way. I hope that management can address this issue because it wasn't a one time/having a bad day experience. This woman has been rude, disrespectful and very inconsiderate 3 separate times now. Those are all key attributes to have in customer service. I really hope this is addressed. read more

We popped in here while on a trip up north with our camper and were in need of another RV battery, gas, and some other goodies. The service department was super helpful, friendly, and I had a great experience purchasing our new battery! There was no one in line so I was able to get it super fast. The store itself wasn't super crazy packed on a Saturday and I was able to get just what we needed and was out within 15 minutes. It was clean and well stocked - definitely a great spot if you're in need of Costco goodness! They also have gas which is ideal when on a road trip. You can't beat their prices! We'll be back when in Prescott in the future! read more

I went to Costco about 2 weeks ago when I had just moved here and OMG this is amazing! Before I moved, I went to a place called Sam's Club. The food was ok, the prices were expensive, and the service was slow. Now, when I went in Costco for the first time, I felt displaced, but, now that I think about it, going there was the best shopping experience I ever had! The food is great, the prices are cheap, and the service is very nice and fast! Not to mention the selection of products are amazing! Some of the products I saw I never saw before! Honestly, going to Costco is the best shopping experience you could ever have! read more

Nice selection of products. Rather busy most times. Wish they had early hours for executive members like other similar clubs.

This rating is for the food court. Absolutely no systems in place, complete confusion. The employees need some serious training.