This is more of a critique of the owner and not the team. But that being said, this most event…read morevisit was not great. I go to Valvoline basically religiously for my oil changes so I'm used to their operating methods. I travel all over so this was my first trip to this location. 1. After I had my service I was told they don't accept the company coupons. I had just gotten a coupon in the mail the week prior for $25 off my oil change. They wouldn't accept it. So now I'm there with my service completed and I have to pay full price. 2. The guys took FOREVER to get us in and done (50min just waiting to pull in). I realized after I got in why, they tried to offer me NO JOKE... 5 different additional services and this was adding much more time to the flow of people who just want to pop in for a quick oil change. I get that you're trying to offer more services and all that but you're not an automotive repair shop and that's why people go through a quick oil change place like this... so you can get in and out without it being 90min ordeal. I will continue to go to Valvoline but definitely not this location

Called the number and the representative gave miss-information. Said no Vavolinae's do VA state…read moreinspections. I know that is not correct went all the time in Fairfax. Total idiots go elsewhere.

We have all 3 of our cars enrolled in the "wash club." My husband is a bit more high maintenance on…read morewhat he likes, so he purchased the highest package. I don't mind not receiving the presoak, so I opted in for the $20 deal for the other two vehicles. We go at least once a week while out running errands. Sometimes the wash is packed, and sometimes we get right in. Either way, our car is always clean when we leave. And, while I appreciate the free vacuum upgrade, I do wish they'd have them checked more frequently for suction. There just doesn't seem to be enough power to do a really good job on the interior. But, I still use the air and the cleaner for the hard surfaces. Both function properly at all times for me. Personally, I'll keep using this place. It's a good value for the wash. I change my own oil, and detail my own interior, so I don't require those other services. The employees we've spoken to have all been very friendly, and quite willing to help with any known issues. 5 stars, for sure.

I have always found them to be trustworthy and to do exactly what they promised when servicing and…read moremaking repairs to my cars

I just got out of a bad experience with a dishonest auto repair shop in Winchester…read more I had used A1 in the past & was happy with their service then, so I decided to go back to them to check the condition of my brakes on my 2016 VW GTI. After A1 checked the brakes out, I got a call back from Randy saying that everything looked good & no repairs were necessary! What a pleasant change from my last experience. I would highly recommend A1 Auto Service Center! I'll be using them from now on with any auto repairs I need to have done!

We purchased a new Mistubishi Mirage in 2023. There was a fuel issue seven months into owning the…read morevehicle, and we went to A1 Auto Service Center for help. Now, I will tell you, we have patronized their establishment since we purchased the vehicle for regular maintenance, and they have always been wonderful. However, it was not until we were in real distress that the true value of this establishment shone through! Ben Shabib has been working with us from the beginning, and he is truly a Godsend. In addition to knowing my wife and I BY NAME and greeting us with professionalism and respect EVERY TIME, he PERSONALLY took an interest in the status of our repair job. Regardless of what vehicle you drive, A1 is truly one of the best service centers I have ever known. If you have car troubles, and are within three states of these guys, it is WORTH THE TOW to get your vehicle to them. I could go on, but I am worried about running out of space in this review. Thank you, A1 Auto Service Center, and WELL DONE!

I have been visiting Hometown Auto since back when it was a Midas. I bring My vehicles here for…read moreroutine oil changes and repairs. Customer service is great and the work quality is excellent. Pricing is very reasonable and I have never had issues with completed work. The business owners clearly take pride in their work.

Honest dependable service at prices well below dealers. I've had maintenance and brakes doneread more

My neighbor recommended this location to me based on their reliability, work ethic, price point and…read morecustomer service interaction. I needed to locate two empty oil drums. And, after calling numerous other locations with no luck and rude staff, I called Midas. Amber answered the phone, with nothing more than hospitality in her voice. I asked her about the empty oil drums, and she asked me to hold. I waited less than 20 seconds before she returned with a response. I was told they did have a couple, and was offered them free of charge. Unlike a few other places that want anywhere from $10-30 per drum. When I arrived to pick up the drums, I was greeted immediately. That was a wonderful first impression. I was asked to back up to a bay and the drums were brought out. The gentleman loaded the drums in the back of the truck for me, and wished me a good day. Now, that may not sound like much to some, but as someone who still remembers how customer service standards used to be, I appreciated the hell out of this location. They have a firm grasp on what it takes to stay in business: The customer. I will not even bother with another location for my vehicle needs. This very small interaction with the team members here told me everything I need to know about their business practices. It's absolutely absurd to me that more places don't adopt the Midas way of doing business.

Honest technicians and manager!…read more I am a car enthusiast and have been around the block and know a service center or two. I brought my vehicle here for a third opinion because the two I received earlier at other places were polar opposites. I dont know the name of the manager at this place but he is simply awesome - knowledgeable and honest. What more can you ask for!! They fixed my issue and charged me only part of the amount because it was not fixed completely right the first time. Just sitting in the waiting area and watching the manager deal with the customers and giving them honest feedback and guidance is a testament to why this place is always so busy! Keep up the awesomeness..you have a loyal customer.

Great communication while car was being repaired. They explained the issue and provided options…read more They did excellent work.

My daughter brought her car into the garage for a muffler issue. She made an appointment for the…read moremorning, and they had her in and out in just an hour. Quick professional service, will definatley be bringing the car back for some routine maint. that needs to be performed. Finally, we found a mechanic in Winchester, that is honest, and upfront. Such a rare find these days. Highly recommend Tony's, and thank you for helping my daughter get her car back on the road.

VA store on Faraday Dr Fantastic experience- helpful and…read morehonest. My go to store. The staff we're very professional and friendly. I would recommend this store

I've had my vehicles serviced twice here so far and this place is reliable and trustworthy compared…read moreto other places around. I've only had good experiences here.

Got in and got out quickly. Charges $135 for an oil change, and tire rotation but failed to reset…read morethe oil life and put in the appointment sticker. Will not be back. Tired of lazy people expecting a paycheck and not completing the job.

What a bunch of crooks!! I received a coupon for a 30% off oil change and I received the bill I…read moreasked about the coupon and they they did use it for the cost of the oil which was a savings of about 4 dollars, they even charged for labor cost and a oil plug so a typical oil change normally about 50 to 60 dollars cost me twice at 108 dollars.