Incredibly efficient, incredibly professional…read more I am usually a big supporter of buying from the local mom and pop shops. That said, I went Big Chain and I want to share my experience this morning with Discount Tire in Martinsburg. I looked around, read reviews on Consumer Reports for tires and tires stores, considered the local shop we have used since they opened 5 or 6 years ago... I decided to replace kind with kind. I got the same tires the car came with new. Michelin Primacy A/S. I figured they were good enough for Ford to spec on the car... I also decided on Discount Tire. They are Consumer Reports third highest rated chain and the only one of the top chains in the Martinsburg area. HOLY COW!!! I did the ordering online on Thursday and set up the appointment for 8:00 AM Saturday. Thursday: Email and text confirming the order. Friday: Email and text confirming the tires had been delivered and confirming the 8:00 AM Saturday appointment. This morning I arrived at the location at 7:48. Not open yet, no problem, I knew that. I am always early... 7:55: Tech comes out with a tablet, knows who I am, asks for the keys... 7:57 AM the car is in the service bay. Four techs descend on the car like a NASCAR pit crew. Four hydraulic jacks lift the car and by 8:00 AM all four wheels are off the car. Each tech takes one wheel and removes the tire, tests the TPS units, mounts and balances the new tire, and mounts it on the car. 8:11 the car is DONE. 8:12 the car is in the parking lot, I am finishing up with the service advisor. 8:15 I am in my car and pulling out of the parking lot. AMAZING!!! Everything done efficiently, professionally, properly. As I said, I like to shop with the locally owned stores but this is a level of service that can't be equaled. I should also mention that the price was far better than I could find anywhere else.

My wife and I went to Discount Tires in Martinsburg WV and ordered tires. They went down the price…read moreand and gave me a total which i had already done my math so i knew what it should be. it was almost 300 higher. i asked the guy to tell me how he got the prices. As he was quickly going down the list tires, install certificate, disposal. i said i dont want the certificates. He asked why, i replied i just dont want it. We leave, tires come in and my wife has to take it by herself this time. Well it started all over for her. The first guy says we have to do an inspection before you put the tires on. He says you need to get the wipers replaced($100+) and why did you refuse the certificates. She replied my husband just changed them 2 months ago, he says he has to get his manager to take it off. The manager comes out and says why are you refusing the certificates. Your making a mistake. These people are bullies and take advantage of people that dont know they dont have to get anything they dont want. They make it sound like someone has to get these things to get serviced. I can imagine how many elderly they have taken advantage of. Lets get to those certificates around 50 to 75 per tire, yes they will fix or replace them but how many people blow more than 1 tire out there in normal driving? If you blow one and you bought the certificates you already paid for that 1 tire in total certificates. Now if you happen to blow 2 tires, then it may be worth it, but i like my odds and I will always refuse this bs! Judging by the ratings Im seeing and the common stories its safe to say they dont care about reviews or customer service because we all continue to go there for whatever reason. I will drive 10 more miles and hit a different or support my local shop. These guys are bullies and thugs and take advantage of women, elderly and any other naive person that walks in! i wish so bad I was able to be there when those tires were installed!

Unfortunately, had to stop by due to another flat tire today. I was having a bad day after my third…read morenail in a tire in the last 7 months. But truthfully I have had nothing but positive experiences at this business. Staff is personable and really works with you. They address the issue with, show you, and discuss options. They emphasize safety which is always appreciated.Will be returning in future, just hopefully not too soon.

If you want to get a tire thrown at you when they dont want mount them then come here absolutely…read morecrazy experience after 6years of doing business here i wont be back. Their excuse is the tires i provided were bad. Thats fine but your fireball employee screaming at a customer.... Not cool. Added picture is the tires they said was bad. Couldve just said no but no i get a tire thrown at me and cussed out honestly disappointed Tires were put on down the street in 5mins they inspected the tires and confirmed they are good. Either way could have said no instead of cussing me out.

These guys have done a terrific service for me and my wife. Their team is dedicated to safe fast…read morefriendly service. I will recommend and don't hesitate last minute piece of mind. Top notch baby cause my car is my baby and they have my trust. They have quality used tires don't be fooled by those ones sittin on curbside give them a shot. Yours truly Barber Dasher Cuts In Wheels.

I had a bad experience at another used tire place. The tires that they put on my car we're all…read moremiss matched and I do not have any group even though my car is all wheel drive. I decided to try out bingo and I'm so happy I do. I immediately received a very personal service, very genuine, The sales person had several different options for me. All within my budget. I was probably in an hour and 45 minutes and that's only because I spoke to the person there about all kinds of car things and received all kinds of great advice. The tires are great. Installation was very quickly. The price point is perfect. The personal service and overall customer service is very genuine, sincere, obviously the type of business that you want to go back to.

Came in for a tire patch and they were super fast and the price was very reasonable. Front desk guy…read morewas super friendly!

I made an appointment for 10am got there about ten minutes early we got checked in.Told the guy we…read morejust needed a oil change i had my mom with me because it was her car anyway just a oil change we had the appointment to do tires as well with oil change but mom had to wait so we just needed that oil. So we sit there for over 40mis, and her car has not moved at all i asked hey how much longer on the Ford guy working the desk said hold on i will check......... He just brings me the keys says if your busy or have to be somewhere just take it!!! I'm sorry i had a appointment at 10 and now you can't work on the car till after 11. In what world does that sense. I had hyped you guys up saying how amazing you WERE and FAST just to be treated like that I'm not mad I'm super disappointed!!! I know you guys are better than this!! so i also need a tire shop to recommend. One that understands how appointment work SMH!!!!!

We were vacationing in the Harpers Ferry area from Williamsburg, Virginia and along the way picked…read moreup a piece of metal in our tire. We drove our Honda Odyssey to the nearest tire repair shop which happened to be Apple Valley. We were so fortunate to work with Michael Greenfield and his staff. They assessed the damage and ordered a replacement tire right away. We were back on the road in a few hours. Plus the service and tire cost were most reasonable. When you get that kind of service people need to hear about it. Thank you, Michael. We are most grateful.

This team will go out of their way to provide excellent customer service at a reasonable price…read more Always leave there satisfied, even with unscheduled service times. My go to place for all issues with tires. Thx!

These guys are nice came in to get my sister a tire on a short notice cheap good used tires I…read morerecommend for sure

Eric did a great job! Thank you to Joe as well. Fair prices and took care of me immediately.read more

Came here for four tires and they were able to get them on the same day and was so much cheaper…read morethen the other shops I called in the area. I talked with the mechanic and he was so nice and helpful. They even went out of there way and stayed later to put the tires on. Will 100% be coming her again and will recommend it to all my friends and family.

I was looking for an honest mechanic, and Roger is the one. A clean, professional shop, honest…read morework, friendly service. Roger will ask you questions to get to the issue, and show you the damaged parts and exactly what was wrong, explaining everything that must be done and how to eliminate future issues. His pricing is fair, and the invoice will show everything that the vehicle needed, including his own notes on what was done. I will highly recommend this shop, and will definitely be calling him up if/when I have another problem or need work done.

They got me in and out quickly for an inspection and everyone was really friendly. I also…read moreappreciate that they had a comfy seating area with wifi and its right in the center of town so, if you do need to wait for service, you have shopping and dinning options within walking distance.

Great Service as always with Father's Day Coupon for more savings…read more Thanks for the reminder that starting in Jan, auto inspection are good for two years vice one. Always appreciate your straight-forward service and advice.