Incredibly efficient, incredibly professional…read more I am usually a big supporter of buying from the local mom and pop shops. That said, I went Big Chain and I want to share my experience this morning with Discount Tire in Martinsburg. I looked around, read reviews on Consumer Reports for tires and tires stores, considered the local shop we have used since they opened 5 or 6 years ago... I decided to replace kind with kind. I got the same tires the car came with new. Michelin Primacy A/S. I figured they were good enough for Ford to spec on the car... I also decided on Discount Tire. They are Consumer Reports third highest rated chain and the only one of the top chains in the Martinsburg area. HOLY COW!!! I did the ordering online on Thursday and set up the appointment for 8:00 AM Saturday. Thursday: Email and text confirming the order. Friday: Email and text confirming the tires had been delivered and confirming the 8:00 AM Saturday appointment. This morning I arrived at the location at 7:48. Not open yet, no problem, I knew that. I am always early... 7:55: Tech comes out with a tablet, knows who I am, asks for the keys... 7:57 AM the car is in the service bay. Four techs descend on the car like a NASCAR pit crew. Four hydraulic jacks lift the car and by 8:00 AM all four wheels are off the car. Each tech takes one wheel and removes the tire, tests the TPS units, mounts and balances the new tire, and mounts it on the car. 8:11 the car is DONE. 8:12 the car is in the parking lot, I am finishing up with the service advisor. 8:15 I am in my car and pulling out of the parking lot. AMAZING!!! Everything done efficiently, professionally, properly. As I said, I like to shop with the locally owned stores but this is a level of service that can't be equaled. I should also mention that the price was far better than I could find anywhere else.

My wife and I went to Discount Tires in Martinsburg WV and ordered tires. They went down the price…read moreand and gave me a total which i had already done my math so i knew what it should be. it was almost 300 higher. i asked the guy to tell me how he got the prices. As he was quickly going down the list tires, install certificate, disposal. i said i dont want the certificates. He asked why, i replied i just dont want it. We leave, tires come in and my wife has to take it by herself this time. Well it started all over for her. The first guy says we have to do an inspection before you put the tires on. He says you need to get the wipers replaced($100+) and why did you refuse the certificates. She replied my husband just changed them 2 months ago, he says he has to get his manager to take it off. The manager comes out and says why are you refusing the certificates. Your making a mistake. These people are bullies and take advantage of people that dont know they dont have to get anything they dont want. They make it sound like someone has to get these things to get serviced. I can imagine how many elderly they have taken advantage of. Lets get to those certificates around 50 to 75 per tire, yes they will fix or replace them but how many people blow more than 1 tire out there in normal driving? If you blow one and you bought the certificates you already paid for that 1 tire in total certificates. Now if you happen to blow 2 tires, then it may be worth it, but i like my odds and I will always refuse this bs! Judging by the ratings Im seeing and the common stories its safe to say they dont care about reviews or customer service because we all continue to go there for whatever reason. I will drive 10 more miles and hit a different or support my local shop. These guys are bullies and thugs and take advantage of women, elderly and any other naive person that walks in! i wish so bad I was able to be there when those tires were installed!

James is very particular when it comes to doing things right and is even more of a perfectionist…read morethan me! When I can call James and have him mount tires, balance multiple sets of tires, or service the TPMS, why would I take EACH CAR somewhere and WAIT... when James can come to the house and do them all? C'mon folks! If you haven't tried it, try it! Make an appointment and he takes care of the rest... Call now!

This was by far one of the best experiences I've had when it comes to anything dealing with getting…read morework done to my vehicle. Had my TPMS sensors replaced and reprogrammed quickly and cheaper than the dealer all from the comfort of my home. Will only use this company from here on out when it comes to anything dealing with tires for my vehicles.

Quick. Efficient. Reasonably priced. Had a slow air leak with one of my tires. They diagnosed,…read morefixed and rechecked. In and out in 15 minutes.

If you get a nail, screw, or slow leak in your tire, head straight to Mac's. I'm a repeat customer…read moreand they are expert specialists who do tire repair and replacement and do it well. This longtime independent black-owned business is a real asset to DC, and they make everyone feel welcome. Mac's even promptly provide personal online responses to quote requests. No upsell, no gimmicks, just friendly professional service with unheard-of 24/7 hours. Cash or debit card recommended to avoid a reasonable credit card surcharge. Great value, with tires plugged in 15 minutes or so (once your vehicle is "up") for under $30. Keep up the great work!

Ranson tire shop is such a shop that makes you so at ease the moment you walk in. Very polite and…read moreprofessional take care of you with quick and good service. I went to get oi change and wheel alignment which Sam did he explained me everything what he did awesome. kaithyn at front desk was very nice and how can I forget Blake always good to see thank you guys for awesome job you do . I highly recommend them.

Unfortunately, had to stop by due to another flat tire today. I was having a bad day after my third…read morenail in a tire in the last 7 months. But truthfully I have had nothing but positive experiences at this business. Staff is personable and really works with you. They address the issue with, show you, and discuss options. They emphasize safety which is always appreciated.Will be returning in future, just hopefully not too soon.

I had a great experience with Radial Tire! I ordered 225/60R18 tires online for my 2020 Lexus NX…read more300 and received a confirmation call letting me know they were in stock. I was able to choose a convenient time to come in. During my visit, they also diagnosed my check engine light and replaced my brakes. The waiting area and restrooms were clean, and the free Wi-Fi meant I could bring my laptop and get work done while they worked on my car. Great value for the experience And service provided. From ordering online to getting everything taken care of in person, the process was easy and convenient. I highly recommend Radial Tire!

I have using Radial Tire Company for all my tire needs (replacement/repairs/balancing) for all my…read moregerman cars (911/GLE/CL) for the last 10 years. I have found Bill and his team to run a very efficient and honest operation in servicing all my tire needs. Adam the primary customer manager has often gone out of his way to help me even when I have dropped without an appointment. The advice offered by the team is without commercial considerations and I have found the recommended solutions (tires/repairs/balancing) appropriate for my situation. I live 45 miles away and drive to Radial Tires to get my tires attended to. Well recommended

These guys are efficient, knowledgeable, and friendly! Rolled my car with a flat tire in there and…read morewithin 40 minutes they had perfectly repaired my tire- no need for a new one. Cannot recommend this place enough!

This review is about a month late. But I owe it to Weber Tire because they did an outstanding job…read moregetting one new tire on our 2014 Mercedes E350. The problem was a defective plug. On Thursday evening, I ordered online what I thought we needed. I talked to Richard or Randy Friday morning. He determined what was the correct tire and ordered one for us. It was in the shop Monday morning and on the car around lunchtime. The whole process was was easy and professional. The location on Main Street was very convenient. I'm also happy to say that the total cost was significant lower than the dealership's.

We've had a good amount of service done on our cars through out the 2 years and we've also had out…read moreVA inspections done. Pretty happy. Honest work and prices. Way cheaper than the dealer and they've actually helped me figure out what I need done.

From now on, all of my car repairs and maintenance will be done at West Springfield Auto Care!…read more They diagnosed and fixed my coolant leak quickly, honestly, and at a fair price. I truly appreciate their integrity -- other shops might have tried to sell me unnecessary parts or services, but Scotty and his crew were straightforward and trustworthy. Highly recommend!

I felt inclined to educate everyone on the last few times I've been here how helpful the service…read morehas been, and maybe an explanation on the diagnostic charges. First off, the front counter service is exceptional and the family is absolutely pleasant to talk to while you wait and they've been doing this for a while... 25 years it seems. These don't seem like shady type of people as they don't seem to approach my property and offer to lay asphalt driveway for 50 percent off randomly during the evening. Secondly, the repairs were outstanding. I needed my alternator and associated belt replaced as it wasn't giving a sufficient charge anymore. I have a 2010 Honda Odyssey and at first I was worried about the price. However, my brother and father did some research just to be sure and it turned out they offered the service below the asking price. Not only that, but when I got the vehicle back, they had found out the problem with my power steering as well and bleeded it so it didn't make the horrific noise as well as stopping it from turning like a truck from the olden days. Several other mechanics had told me they didn't know what was wrong and I was ready to pay 800-900 to replace the whole system. They fixed it for free. They're diagnostic is expensive, but they give you a complete PDF of the entire vehicle and it is comprehensive. You can save it and hold on to it so you can budget a to-do to fix up what you need. I honestly would expect it higher in price given as it's something that reminds me what I would get from a home inspector. I think maybe where the problems happen is some customers didn't communicate their needs or exact wants and perhaps that's something the place could do better is not assume everyone wants that... but I have a smaller insight on that. I don't think it rates the nasty 1 reviews I'm seeing though. This place is going to have my business from here on out. Thanks again guys!

Scheduled an oil change and state inspection for 8am. I like…read morethe friendly neighboorhood feel of this business. They are always pleasant and make me feel like my business matters. I was all complete in 90 minutes and back on the road......awesome!! The price was fair, and the work was good. I will continue to use this service facility.

To keep it simple, super fast service, and absolutely great customer service. Customer service and…read moresense of urgency is what the other auto shops around the area lack!! Thanks, I'll definitely be back!!

Stopped by today for WV State Inspection. Creamer's was able to fit me in without an appointment…read more The staff is hard working and down to earth people. They have a waiting room but service is quick! Highly recommend!