After dealing with so many frustrations and ongoing car issues, I finally had a great experience at…read moreSuperior Auto Service. Their customer service was outstanding--they took the time to thoroughly review my concerns, provided detailed photos in the report, and offered honest recommendations at affordable pricing. Big shoutout to John and Jon for taking such great care of me! I truly appreciated their transparency and professionalism. I would highly recommend their services to anyone!

Sunday night, my car wouldn't start. I had it towed to superior on Sunday night and it was there…read morefor them first thing Monday morning. Superior noted on the invoice that the car was dead on arrival. Said they tested the battery and that they were able to start the vehicle with starting fluid after multiple attempts. Well, to me that means there were something wrong with the car battery. They got the car running and charged me $155. They kept the car all day, over seven hours to do the safety maintenance inspection that I didn't ask for. They didn't ask me either. Two days later, the car would not start again. I called superior to let them know and they said that the battery was OK when it was there. The battery was dead in their own words when they checked it. I don't understand why they didn't replace the battery. I was unable to go to work on my new job on Wednesday, I would think that an auto service center would recognize when a battery needs replaced.. I am homeless and sleeping in my car. I have no money to get it towed. Fortunately, somebody helped me in the Walmart parking lot to get the car running so I can drive it to a Walmart service center. If that kind person did not help me, I would've been stuck there. I would not have been able to go to work. I wouldn't had a place to sleep. Anyway, I think they should've changed the battery on Monday when the car was in their shop. I think they should've recognized that since it was dead on Sunday and Monday and it was a really old battery, they should have replaced it. Since they didn't, it was a big hassle for me not going back to Superior auto service again. It said on the invoice that they recommended that I monitor it. That is ridiculous. I'm supposed to just drive the car around and hope that it starts when I get back in. I would have to have an expense of it being towed. Shouldn't they fix the car so you don't get stranded somewhere ? Walmart charged me $150 for the battery and instillation. Superior charged me $155 and didn't fix the car. They just gave me a list of $2000 worth of stuff that needed to be Repaired.

I recently purchased four new tires and an alignment. I was referred to South Side Tire & Auto by…read morea buddy and was very happy with my experience. The staff were more than happy to answer my questions, were courteous, and happily rescheduled my appointment twice. Upon arriving, the showroom was clean and the staff welcoming. While waiting for my wife to pick me up I overheard one of the staff politely explaining how the techs attempted to troubleshoot a bad cylinder; he didn't talk down to the customer, didn't use any shop jargon, and was very professional. I dropped my car off at 10am and received a call that my car was ready about 2 hours later. Easy drop-off and pick-up. Their tire prices are in the same neighborhood as some of the chain shops. Having taken a previous car to a chain shop only to be disappointed I chose to support a local business and I'm very happy I did! Based on my experience I'll certainly recommend South Side Tire & Auto my friends and family.

Joe was very nice! Positive experience with this shop and would recommend. They were very polite!read more

I purchased new tires and 2 out of the 4 tires were mounted backwards. Seems like a pretty basic…read morejob especially since there are arrows that show the correct way theu should be mounted. I also had to return the day after due to 2 of the valve caps were missing. Now I find out that 2 were mounted backwards. Extremely dissatisfied with the service. The cost was also double what it was when I went to a different garage nearby and received a better tire and they were mounted properly.

After over a week of them having my car and not getting a single thing done, Jack kept telling me…read morehe would call me back in "30 minutes" regarding what parts I needed to order vs. what he was going to order, but then I wouldn't hear from him again. After 8 days of being pushed to the side, I decided to post to a FB group looking for other recommendations of mechanics in the area because I need my car fixed ASAP and he wasn't getting back to me. I didn't mention his shop name at all, I just needed to come up with a backup plan since this seemed to be going nowhere. Well Jack saw the FB post and called telling me to come pickup my car and he was refusing to work on it. Not once did I mention his shop but after this experience I decided to actually speak about how I was treated as a potential customer here. He called me, scolded me for "bad mouthing him" even though I not once mentioned his business, told me to come get my car, and then hung up on me without giving me the chance to say a word. I was honestly in tears after the phone call.

my wife wanted tires with more rubber on the road. Duane listened and found one with a slightly…read morehigher sidewall. He mounted it on her wheel and tried it on both sides to insure there was clearance before installing the other three tires. They are great and ride much better than the lower profile tires. You won't get that kind of service at big name stores.

Do not rent or pick up your uhaul from here!…read more Dirty lot with shady characters hanging around. Confusing check in and out procedure. Trucks parked at the opposite end of a storage facility where you have to walk around their buildings to look for the keys as they are not clearly marked. Outdated photo of where they are suppose to be! Staff is not truthful in their dealings with customers and bill you after the fact. When asked to show proof of what they called an upcharge they sent a photo of dust in the corner of a truck and could not prove that is was the truck I rented. Photo was sent over a week later. My photos show a clean debris free truck. I am reporting this as these people should not be allowed to get away with this and do this to someone else! Dear Tireville and Uhaul... I left way to much gas in the tank after cleaning your truck and putting your sign back in place....Can I get a refund for over fueling?

Great experience. Inspection passed, and... they spotted a faulty sensor and replaced it without…read morecharging labor. I've read the bad reviews below, and the only thing I can make of them is that it must suck to be stupid.

They got me in and out quickly for an inspection and everyone was really friendly. I also…read moreappreciate that they had a comfy seating area with wifi and its right in the center of town so, if you do need to wait for service, you have shopping and dinning options within walking distance.

Had a set of Mickey Thompson's sitting in my garage for a while. Gordon and his team…read moreinstalled/balanced/aligned my 2021 Ram under a time crunch. Good ol underpromise and over deliver. The new shoes on the truck are awesome. Honest shop and fair pricing.

They worked with me on my colossal fail of do it yourself drive way repairs. Wayne was straight…read moreforward and the techs worked quickly to get us back on the road. They also handled our oil change. Value is comparable to going prices without the insane upsell pressure. They've handled all our major repairs on both our vehicles. Highly recommend them.

Incredibly efficient, incredibly professional…read more I am usually a big supporter of buying from the local mom and pop shops. That said, I went Big Chain and I want to share my experience this morning with Discount Tire in Martinsburg. I looked around, read reviews on Consumer Reports for tires and tires stores, considered the local shop we have used since they opened 5 or 6 years ago... I decided to replace kind with kind. I got the same tires the car came with new. Michelin Primacy A/S. I figured they were good enough for Ford to spec on the car... I also decided on Discount Tire. They are Consumer Reports third highest rated chain and the only one of the top chains in the Martinsburg area. HOLY COW!!! I did the ordering online on Thursday and set up the appointment for 8:00 AM Saturday. Thursday: Email and text confirming the order. Friday: Email and text confirming the tires had been delivered and confirming the 8:00 AM Saturday appointment. This morning I arrived at the location at 7:48. Not open yet, no problem, I knew that. I am always early... 7:55: Tech comes out with a tablet, knows who I am, asks for the keys... 7:57 AM the car is in the service bay. Four techs descend on the car like a NASCAR pit crew. Four hydraulic jacks lift the car and by 8:00 AM all four wheels are off the car. Each tech takes one wheel and removes the tire, tests the TPS units, mounts and balances the new tire, and mounts it on the car. 8:11 the car is DONE. 8:12 the car is in the parking lot, I am finishing up with the service advisor. 8:15 I am in my car and pulling out of the parking lot. AMAZING!!! Everything done efficiently, professionally, properly. As I said, I like to shop with the locally owned stores but this is a level of service that can't be equaled. I should also mention that the price was far better than I could find anywhere else.

My wife and I went to Discount Tires in Martinsburg WV and ordered tires. They went down the price…read moreand and gave me a total which i had already done my math so i knew what it should be. it was almost 300 higher. i asked the guy to tell me how he got the prices. As he was quickly going down the list tires, install certificate, disposal. i said i dont want the certificates. He asked why, i replied i just dont want it. We leave, tires come in and my wife has to take it by herself this time. Well it started all over for her. The first guy says we have to do an inspection before you put the tires on. He says you need to get the wipers replaced($100+) and why did you refuse the certificates. She replied my husband just changed them 2 months ago, he says he has to get his manager to take it off. The manager comes out and says why are you refusing the certificates. Your making a mistake. These people are bullies and take advantage of people that dont know they dont have to get anything they dont want. They make it sound like someone has to get these things to get serviced. I can imagine how many elderly they have taken advantage of. Lets get to those certificates around 50 to 75 per tire, yes they will fix or replace them but how many people blow more than 1 tire out there in normal driving? If you blow one and you bought the certificates you already paid for that 1 tire in total certificates. Now if you happen to blow 2 tires, then it may be worth it, but i like my odds and I will always refuse this bs! Judging by the ratings Im seeing and the common stories its safe to say they dont care about reviews or customer service because we all continue to go there for whatever reason. I will drive 10 more miles and hit a different or support my local shop. These guys are bullies and thugs and take advantage of women, elderly and any other naive person that walks in! i wish so bad I was able to be there when those tires were installed!

Ranson tire shop is such a shop that makes you so at ease the moment you walk in. Very polite and…read moreprofessional take care of you with quick and good service. I went to get oi change and wheel alignment which Sam did he explained me everything what he did awesome. kaithyn at front desk was very nice and how can I forget Blake always good to see thank you guys for awesome job you do . I highly recommend them.

Unfortunately, had to stop by due to another flat tire today. I was having a bad day after my third…read morenail in a tire in the last 7 months. But truthfully I have had nothing but positive experiences at this business. Staff is personable and really works with you. They address the issue with, show you, and discuss options. They emphasize safety which is always appreciated.Will be returning in future, just hopefully not too soon.