Approximately 8 years later and I'm still taking my cars here. I know I'm going to get a straight forward response to my queries and I never feel like they're trying to sell me on something I don't need. They understand working with people who are on a budget with car repairs, or, as is the case now, I have an older car with 205K miles on it and they understand that I'm trying to keep that balance of keeping the car running, but not putting too much money into an old car. On two occasions over the years, they replaced my brake pads under warranty at essentially no cost to me. There was no way I knew the brake work should have been covered under warranty - that's how honest they are. I've taken everything from GM cars/SUVs to my Acura. They do great work, they're friendly and trustworthy. read more

What a great place going on 25 years of using Clark and his team. I would recommend any and all to use them.

I would give them five stars every day! I have my car and two cars for my children, and they are reliable quick to respond and always work with me. They make good suggestions but don't oversell and are always reasonably priced. I will continue to take all three of my cars for the next 10 years. read more

Only 4 stars because it was just an inspection, but I'm sure I'll bump it up to 5 stars when I need service. Nice knowledgeable and honest folks, with the most attractive waiting room I have ever seen for a garage, almost felt like I was in a hair salon or doctors office (o: read more

My son took his car in there to get a noise in the front and repaired they said oh we think this is what's wrong with it just throwing money at a problem that they're not sure what these people do not know what they're doing they were unskilled I cannot recommend this place to anyone they are not nice people there not friendly especially the very large guy that works there They would not take responsibility for trying to correct the problem we were just throwing money and playing guessing games with them they definitely do not know what they're doing The owner told my son that he wasn't sure what the noise just wanted to throw money at it idiots read more

Great place! Staff is very helpful. Brittany and her Husband are very helpful. They helped us with all the warranty related issues! Definitely recommend this place for all Auto related issues! read more

My van is fixed! All the weird issues it has been having for years are finally gone! I have brought it multiple places only for it to be misdiagnosed as the alternator multiple times or told it was normal for the lights to flicker. I decided to trust some good ole fashion word of mouth reviews, and for less than $75 I was able to get it fixed!!!!! It was a bad welding on the positive battery cable. No one else caught that! Thank you soooo much!!! read more

Info between secretary to mechanics and back got misconstrued. Sent an email to express my distrust and anger and I got a harsh response. The kicker: parts I need for my vehicle they quoted me $750 I can get direct from Chevy for $92. If the rest of that charge is labor, they must charge a fortune because it's a simple install. read more

This is the most expensive outrageously priced place I have ever been to. I asked for an oil change and they didn't ask whether or not I wanted synthetic. They just charged me $65 for it. They called saying I had a bunch of things wrong with it and told me prices. They said I needed something that was $96, $1.44, and $2.50. I said no to the $96 and the others I said sure. I get there to pay and they give me a bill for $775.00!!!! They charged me for an emissions kit which I didn't ask for and wasn't included, and the $1.44 & $2.50 prices the secretary "Didn't say those on the phone" to me (her words). I will never go here again for a damn oil change. Ridiculous customer service. When I went in they said the emissions kit is recommended, but I was never told about it. When I brought this up the secretary said "yeah it's actually cheaper than what I said". Don't go here unless you want to flush your money down the drain. read more

Great customer service- they are understanding of the inconvenience with car issues. This is one of the few body shops that doesn't rip you off. David was completely understanding and helpful when it came to repairs on my car. Highly recommend! read more

Not to be trusted. I took my car vehicle to another shop in the area and found they were making up items which supposedly needed repaired. On top of that they are way overpriced and push all kinds of crap flushes. DO NOT TRUST!! Plus the owners are making up good reviews! read more

These guys are very knowledgeable, friendly and are always willing to go their extra mile. Their customer service is excellent, and their waiting room is the best! read more

I went here to get my battery changed and they were so helpful and gave tremendous service. They didn't try to add anything extra or find additional problems which I feel happens at so many auto repair shops. I definitely recommend this service to anyone who needs auto repairs and I will certainly return. read more

I was on a road trip recently with my daughter when we began to hear a strange noise coming from the front left wheel of our car. It quickly got worse and turned into a horrible knocking and vibrating of the steering wheel, etc. I limped off of I-70, checked on Google for a mechanic that was nearby and open at 7am. This is how we found Fountaindale. As we made our way there slowly, we called at 7am and spoke to the friendly receptionist who encouraged us to come and the car would be looked at. When we arrived, the car was brought in immediately and diagnosed within about 20 minutes. We needed a new hub assembly and were given a fair quote. The mechanic (owner?) knew that we were 2 women far from home and essentially had no choice. He never gave me the impression that he was taking advantage of this, however, but rather that he was concerned for us and that the vehicle would get us where we needed to go safely. I asked him to look it over since we were there, and he also discovered we had coolant leaking and a test revealed we needed a new radiator. He put together a quote and then spoke with my warranty company. He is also quite experienced in dealing with warranty companies and was not phased at all in handling that. The whole cost was approved and paid for through the auto warranty, thankfully, less the deductible. As if all that wasn't enough, Fountaindale gave us a ride into the lovely town of Middletown for the several hours while the car was being repaired. I can't recommend them enough. In summary, Fountaindale was polite, friendly, fair, thorough, and competent. read more

Took my 2006 Honda Minivan in for a brake job.There was 66000 miles on the original brakes. spent some time discussing that i wanted excellent quality parts to be used and was assured that would be the case. 23000 miles later ( a little less than 1/3 the life of the original brakes) i had noises coming from the front wheels, had a mechanic friend take a look and he told me the front brakes were metal on metal. I called fountaindale and was told that it was 2 yrs and 4 months since the work was done and that the warranty period was over and sorry about my luck. I then called the main office as, my work had been done at the Frederick location, and asked to speak to the owner, was told that a message would be passed to him directly and that I would be contacted. No call, $750 wasted on a job i was assured would be the highest quality parts and workmanship.IF YOU VALUE YOUR MONEY DO NOT USE THIS COMPANY read more