I went to the Hounslow costas today around 4 something in the evening. Very rude staff member, she had a foreign Albanian or East European accent. I was very respectful even with her angry, face and acting as if i was a bother to her. Even when saying bye to her, she avoided eye contact and hesistantly said bye. The Terry's hot chocolate orange drink was given to me very lukewarm, nearly cold. It was overly sweet, and she gave off an air of attitude of arrogance and should be doing a job where she doesn't interact with people. Perhaps mopping and hoovering floors after office hours? Definitely not returning back, ever!! My first time there and will be my last. read more