Sigh! I shouldn't have gone back...
Where should I begin. Your stylist Kristine is absolutely RUDE! She was MEAN towards my 12 year old son and should NOT be allowed to cut kids hair or anyone's hair for that matter with her attitude and what she did.
She was rude towards me when asking what number to use on my sons hair. Me: I'm sorry I can't remember the clipper number do you have notes in his file? She's says, NO! If we kept notes on all of our clients it would be ridiculous. Meanwhile the stylist Amy next to me was mentioning the notes to her client and he uses a 4! Honestly. She was rude when I showed her the picture and then asked if she thought it was a 1 or 2. Her response, it's really short. Me: Okay, so does that mean 1 or 2? I ask my son if he's good with a 2 and he says yes so then I go to sit with my daughter. I can see her cutting his hair all looks fine, but my son seems kinda upset. I walk over and she's just about done. She's cleaning up around the ears and nicks him ( he makes a small ouch sound) and she doesn't say anything, like oh, sorry. So I say, are you ok & then she's like oh I accidentally got him. Sorry. My son is very quiet and just wants to leave. He's usually a good conversationalist, but super quiet this time. We pay, I tip (not knowing all that just went down) and then as we are walking out I ask my son again if he's okay and he is fighting back emotions. He's 12 so he's obviously upset, but not one to start crying. He says mom she was mean to me. I said excuse me? He said she nicked me another time and when I said oouch she said,"well stop jolting or I can get clippers that will nick you even harder"! EXCUSE ME!?!? It took everything in me to not walk back in and lose my mind on that lady. Who says that to a kid or anyone! Did you really just threaten him because he reacted to you nicking him with the clippers? Seriously!
I immediately called (she answered) and I asked to speak to a manager. She said they didn't have one in. So I asked to speak to the person in charge and she said no one was available so I said I need to speak to whoever has the highest seniority. I just wanted someone there to know what had just happened. Amy got on the phone and I explained that I was just in there with my 12yr old son and what had happened. She seemed shocked that I was sharing what I did and apologized. She even said, it's not like he's 6 and can't sit still and I said yes, but even if he was six THAT is UNEXCEPTABLE behavior from a stylist at any age to threaten to hurt them more. She apologized again and we hung up. I am beside myself that someone who cuts hair would utter such words directly to a kid. I'm all for giving someone the benefit of the doubt, but she deserves no benefit at all!! Yes we have bad days, but to be so rude & then mean to a kid is not okay!
It makes me sad because as we were waiting to go back an older lady was paying and seemed frazzled. Her card wasn't working and it took Amy to finally come help Kristine guide her and help the lady because her card was a chip not a swipe card. Amy was sweet about it waking around and showing her the steps and Kristine was bothered. As the lady left Amy said something about her being a little frazzled and KRISTINE chimmed in and said, " she was like that the whole time I was cutting her hair" I was trying not to assume anything, but now that I know what our experience was like it makes me wonder how she treated that lady! I just hope there are consequences for her actions!
Original review.... a year ago.
I've been going to this location for over 6 years. The last few times have been a disaster. Not sure hats changed? I was not able to get into the normal stylist Amy, who is fabulous but thought because my kiddos were just getting trims it would be OK. I was wrong. One stylist cut my daughters hair, which is all one length & just needed a trim and her hair is completely uneven now, cut it with a sideways part & pinned it up so wasn't able to see it until the next morning when we were leaving to go out of town. when I come back in town I call & they say they can only fix it at no charge if it is not within week?? What??! Why not just make it right?? I don't mind paying for a haircut, but I think cutting it to fix your mistake is the right thing to do. Especially since I've been a loyal customer. And the $12 haircut will not put you out of business. Same day, son gets haircut with different stylist-
She sees picture & says she can do it and then asked him if he wants to go shorter, mind you he is 10. She should be asking the parent not the child, in my opinion. Hair ended up being way shorter than either of us wanted. She asked if I was upset? Yes, why are you not consulting the parent?? I was sitting right there in the waiting area? I'm just very disappointed in the poor service I've received and will not be going back which is a bummer. read more
