Low class, trash, scraping the bottom of the barrel, a disease future hot spot- The Cost Cutters real brand
Never use this establishment! Holly was my stylist, and she was the only one who was civil, much less friendly. Another stylist, Pam, had a customer who was blasting videos from her phone and then had a loud and obnoxious phone conversation. During this conversation she used profanity and discussed her plans to go to a strip club. When I asked her to refrain from sharing her videos and conversations with the rest of us, Pam aggressively barked at me to, "Mind my own business" and followed that up with a few other choice words and phrases. Her manners only deteriorated from there. She later yelled at me and did nothing to stop her client from cursing at me. For a moment, I thought her client was going to hit me.
On top of all of this, the hygiene in is this practice is absolutely deplorable. They don't sweep up all of the hair between clients, they don't sanitize chairs between clients, the conditions were cramped, and no one was wearing a mask. If anyone in Beloit should contract Covid, I wouldn't be surprised if they can trace it back to this franchise.
I only chose Cost Cutters because I couldn't get an appointment anywhere else. I will never make that mistake again. I went in for a color and cut. I declined the cut so I could leave as fast as possible.
Holly, at least, had the business sense to give me $5 off. She was the only one in the salon who has any kind of business sense and civility. The manager was not there, but the one present closest to that position did nothing while I was verbally abused.
Cost Cutters, you need to do some major work to protect your brand. Your brand is utter trash. Specifically, your employees need training in hygiene, common etiquette and courtesy, basic decorum and decency, pandemic protocols, and stylist technique and method. They could also use a course on how a capitalistic market works. I will never use Cost Cutters again, and I strongly urge everyone to learn from my mistake and take your business elsewhere.
Cost Cutters - where decency and style go to die read more
