I was pleasantly surprised to discover that honest, competent and thoughtful contractors exist in this city. Specifically:
1) When I called initially and the receptionist told me that she would call me back, she actually did almost immediately;
2) When I said that I was available only before certain hours on a day, they came first thing in the morning (before 9 AM) to make sure that they fit me in;
3) The electrician took his shoes off at the door without me having to ask him;
4) He cleaned up after himself and even wiped down all of the surfaces he touched when he finished;
5) When the part he installed turned out to be defective, Cosmos said they'd send someone else around within 24 hours of me returning their call;
6) The two electricians who followed up were equally courteous, albeit they didn't take their shoes off (and I didn't feel like asking them at 9 AM). However, on their way out they offered to wipe the floor for me.
So colour me astonished that there are actually contractors who will do what they say they will when they say they will and then stand by their work without any hassle and make sure that they don't leave a mess behind. read more