Prodry is a great great choice for water damage restoration, and Mike and Peter are truly a…read morepleasure to work with. Mike and his team arrived the same day of my call, gave clear explanation of what to expect, proposed a fair price, performed quality work (in terms of both equipments and labors), provided effective and constant communication (despite being super super busy after a heavy storm week), and cleanup nicely after the work. What more could I ask for? Maybe don't get water in my basement in the first place ... but that's not Mike's fault :)

My hot water heater was leaking, with water soaking part of my wall-to-wall basement carpeting. The…read moreplumber who came to my aid (on Christmas Eve) and stopped the leak referred me to ProDry. I didn't expect service on the holidays, but Dan came to my home promptly on Dec. 26. He assessed my situation and concluded that it could be sufficiently addressed by using a couple of those industrial-strength fans on the floor. That was a relief! The carpet is nice and dry now. The cost, negligible. Dan's sister and another fellow from the company retrieved the fans. Everyone, including the woman who answers the phone, is extremely pleasant, and they are excellent communicators.

I took the time out to get an estimate, first one wasn't thorough or accurate so Anthony came out a…read more2nd time .. took a week to get a 2nd estimate (never got it) and when I asked to have the work by mid June I was told i should look for someone else. So much for that.

This is the crew!!!! I knew no painters in the area and needed to sell my mom's townhouse. This…read moreteam was fantastic!! Quick appraisal and available on my timeline. Very flexible as I had other trades coming in. My home looks like a whole new place. Far exceeded my expectations, but more importantly, I was heard, respected, and treated like a friend. They helped with idd errands along the way. I wish I was in real estate-I would contract them non stop. What was anxiety became enjoyable. My townhome looks amazing thanks to this exceptional group of artists!! Call them immediately!!

I had a sewer backup in my basement due to tree roots in my sewer tiles going out of the house. The…read moreplumbers Roddenberry out the tile and bagged up a lot of remnants of roots. But I was left with a big basement that was wet, stinky, and suspect as to just what was in the bunk on the floor. At the advice of my plumber, I called Spectrum Restoration Services. The operator took ,y info, and I got a call back in 3 minutes. A reassuring voice, said, "We can take care it." And the did. The first technician on site scoped things out, explained what they do, and took measurements in order to estimate the extent of work and cost. The price estimate (and the estimate was what I paid, no up charges later)was high, but not really higher than I expected. They cleaned and disinfected my basement, and applied antimicrobial solution. Then they set up 3 super powered fans, a giant dehumidifier and a big air purifier wit HEPA filtration. They checked with me each step of the way. The machinery stayed until my basement was completely dry and the humidity level down below where it would have been before the flood. They came back each day to check the machines and measure the air. Finally, on the 4th day, when all done they came back and collected their equipment. The technicians were friendly and knowledgeable. The used adequate protective gear and kept a safe distance from me. They were never unnecessarily hurried or abrupt. I got my money's worth when you consider the time spent and the equipment utilized. In the next couple of days they will send me a complete report of the work, the photos they took, and I will use these to attempt to recover from insurance. (They offered to deal with the insurance company, but since I also have one plumber bill for sewer rodding, and another for the water heater that was contaminated and needed to be replaced, I chose to do my own clim work) I would not hesitate to recommend Spectrum to my friend or neighbors.

Dirty grout lines and rug residue on ceramic tiles are gone thanks to a thorough cleaning process…read more I will definitely be using this service again.

ATI did great work for us remediating our basement after our sump pump went out and we got 3 inches…read moreof water there. Mike, Adrian, Ryan and Nolan were all amazing. I really liked how well they communicated with us. I knew everyday what they were planning to do and at the end of the day was updated on progress and the plan for the next day. The accommodated whatever we needed and we're very friendly and had great customer service. It is clear they all worked well together and kept the customer as a top priority. If you ever have an unfortunate incident like we did you should absolutely call ATI.

Not only did this company not complete any of the work over the course of four months they also had…read moremy entire basement ripped up to have removed and charged me $13,000 without going over the cost with me first. They also contacted estranged family members of mine that I never gave phone numbers to to collect a debt that I had only been notified of the previous week. Seems illegal to me either way. This company is dog shit.

Super helpful team - responded quickly, came out within a couple days, and explained clearly what…read morewas happening when I had a mold flare up after a big storm. They were able to clean within days and then left machines for a few days to clean the air and dehumidify. huge thanks!

From the owner: •Free consultation • IICRC certified 🚨24/7 Emergency…read moreServices 🚨 •Water mitigation 💧 •Mold remediation 🦠 •Fire/smoke damage 🔥 •Demolition 🔨 •Biohazard ☣️

I have zero experience with this company. I left them a crappy review initially, mistaking them for…read moreUS Home Restorations Inc. out of Glendale Heights those guys suck! My bad. U.S. Home restoration was contracted to do some work on our home. The work at the time was subcontracted from them, to some guys who seemed really unprepared and unprofessional. They took weeks between tearing the siding off our house and putting the new sidding back on. They left nails and siding all over the yard which I had to clean up myself. They were also supposed to replace two skylights. Instead of replacing them, they took advantage of me being out of town, and my mother law being alone at the house to do half the job. Saying they don't do skylights, and replacing only the flashing and the dome over the skylight. Even though had accepted the job and the check. Since the work has been done I found nails everywhere including places I am not even sure how they got to, three different pieces of siding have just come off. Which never happened in the 20years the old siding was on. Worst of all the skylight that had a slight leak before has now apparently been leaking into the wall to the point that a small flood of water came pouring out a lower area and there is mold in the wall. When my wife called the company to try and rectify the situation, they told her that the sales guy we dealt with didn't work for them anymore, and hadn't handled the warrantee paperwork properly in the first place. There was nothing they would be willing to do for us. I tried to call back and reason with the representative I was speaking to. He was rude and would not even discuss the possibility of helping us rectify the mistakes made. It rather quickly devolved into an argument which ended with him hanging up on me. Nobody from this company ever did there job properly or fealt the need to make any apology for doing a crappy job. Then as thing have gone wrong with the crappy work they have basically told us it is not there problem. Stay as far away from these people as possible. You will regret it otherwise.

This is a top notch crew. From Kevin, who has been on top of the project since we first met, to…read morethe crew that did the roof, to the crew that did the siding and the crew, who today are doing the gutters and downspouts-- professional from the time they pull up, to the time they clean up and pull out each evening... I couldn't ask for better service. They understand the stress levels the homeowners are under in dealing with the Insurance company adjusters and work with us to make sure all the i's are dotted and the t's are crossed. I rejected 15 other companies for a variety of reasons, before finding the best fit for our situation.

Quality of workmanship is very poor. I had this company replace ceiling and drywall after a leak,…read moreand the work is unacceptable. The crown molding was patched poorly, nothing was sanded down effectively, the walls have visible patch work, the window casing is the same, patchy, not smooth. Painted areas have roller lint stuck in the paint. I will have to have redone in some areas. Do not recommend.

I have nothing but great things to say about this company. From the prompt response time to the…read moreexcellent customer service, this company is top-notch. I called and the next morning the crew was out to start mitigation. I had a ton of questions and always received an immediate response. I work in the insurance industry and know some of these restoration companies can be hard to deal with. I appreciate the kind, caring and response ACR provided and will recommend them to anyone in need. Thank you!

My wife and I contacted Moldman after identifying a potential issue with moisture in our primary…read morebedroom. David came by our home soon after that to perform an assessment. He immediately communicated that he identified mold he discussed next steps for remediation with us. The next week, David's team returned to remove the affected drywall and flooring. During the remediation process, the team was very communicative and they were careful to limit the extent of their remediation to only the affected materials. Additionally, we appreciated their efforts to protect the non-affected areas of our home and their diligent cleaning process. David and his team also took several pictures to document their findings, which was very helpful when we navigated the insurance claims process. After the initial mold remediation phase, David was very accessible and helpful as we tried to identify the source of the moisture and mold. After we thought we addressed the source, we hired David and his team to perform the drywall re-installation and painting. During the drywall repair phase, David and his team helped us identify the true cause of the moisture, which was a plumbing issue. David and his team quickly alerted us to this issue as they were performing the repairs and paused their work so we could address the plumbing issue before proceeding. Ultimately, the drywall repairs and painting were completed the following week and they didn't charge us additional fees for the unforeseen project delay and rescheduling. Once again, we were very happy with the quality of the work performed and the team's diligent cleaning process. Even after all of the work was completed, David was very helpful and responsive as we navigated the insurance claims process. Overall, we're glad that we hired Moldman to help us address this stressful situation and we highly recommend their services.

We unfortunately had a leaking roof that wasn't properly repaired as promised by the previous…read moreseller. While fixing our master closet, we discovered mold. After reaching out to several companies, we chose Moldman because they offered the best pricing, had great reviews, and came highly recommended by my best friend, who had used them for a similar issue. They responded quickly, provided an estimate, and gave us a fair price. The team was professional, communicative, and did excellent work. They sealed off the area, removed the damaged drywall, and treated the mold thoroughly. They later returned to install new drywall and insulation, and they primed the area to prepare it for painting. We're extremely happy with their work, and we were finally able to restore our master closet.

I am sharing my experience with the construction team for this Servpro franchise to help others…read moremake informed decisions. This review reflects my personal interactions and concerns and is not directed at Servpro Corporate or other franchise locations. After a water-damage incident, this franchise handled both mitigation and the beginning of a rebuild of my only bathroom. Mitigation took about three weeks. Although it initially appeared satisfactory, I have since been informed by my insurance provider and other professionals that moisture may have been left in the crawlspace, which has contributed to buckling in my hardwood floors. The floors are now raised and uneven, and this has caused structural issues in our hallway--including doors that no longer open and close properly following mitigation and the new subfloor installation. For the rebuild, my insurance approved the estimate on October 1st, and the franchise accepted an 80% deposit on October 7th. In writing, I was told that work would begin within one week of payment and that the bathroom would be completed in approximately 4-5 days. I have emails and messages documenting this timeline. Because this is my only bathroom, this commitment was essential. Despite these assurances, the project did not start on schedule, and the delays that followed were significant. Work that appears to require a permit under my city's regulations was performed without one. When I first asked about the permit, I was told it wasn't needed; after confirming with the city that a permit was required, I repeatedly requested that the franchise submit the application. Although they stated several times--verbally and in writing--that they would file it, the city confirmed on every check-in that no permit application had ever been submitted. After I requested permit and insurance information, the team stopped returning to complete the work. This occurred around week 7 of us living in a hotel due to delays and halted work. At this point, I have been without a functioning bathroom for more than 10 weeks and was displaced from our home for a total of 8 weeks. The bathroom remains incomplete, with only a toilet installed. I also have photos and message threads showing that the toilet I ordered through them was replaced with a completely different model than the one we discussed. I also included emails documenting the timeline they provided, which we now know they did not meet. It is almost December, and we still do not have a completed bathroom. I raised these concerns with the project superintendent and then escalated them to his supervisor, who asked for additional time to resolve the situation and "make it right." More than three weeks passed with no action, and the permit issue remained unaddressed. They sent an email saying they would file the permit and copied us on it, but the city confirmed that no application was ever submitted during that time. Daniel Baier has repeatedly been difficult to work with during this frustrating process. He has repeatedly made false promises that he won't deliver. We filed a complaint to his boss George Foster- who pleaded with us to let them "make it right". That was over 3 weeks ago and again, no progress has been made. They still have not filed for a permit in my city after multiple request and email reminders. We have no bathroom in our home after 3 months of working with this Servpro. I have called the city every day to check the status of the permit, which I am told there is no permit pending. Dan continues to tell us that he will do it right away when I remind him. 3 weeks later and multiple emails in between about it, still nothing. Newest update: They eventually agreed to terminate our contract after repeated requests to do so, demands for reimbursement, demands to address the floor damage, and after we filed corporate-level complaints. We did not reach a resolution on our concerns. Our contract ended around week 10 of the project. After 10 weeks, we still do not have a fully functioning bathroom. Had we known they would fail to perform within the timeline they provided, we would have hired another contractor for the rebuild from the beginning. As of November 27th, still no refund on any of our deposit.

When I first called, I spoke to a woman who assured me "100% guarantee" that there would be no…read moreglass and that the pool would be safe for the party with the kids.  Andres came out and reviewed the job.   He informed me that for $600 he would shop vac, power wash, and sweep the glass.   He ensured me that all the glass would be gone.   He told me he had to go back to the office to write up a contract. After I signed the contract, they sent out two young men with a new plan.   Now since I had paid, they had decided not to power wash and instead just to vacuum and sweep.   After the young completed they informed me that they were about to leave.   I picked up a piece of glass and showed it to them.   He said he'll call the office.   He called the office and then they changed the plan again and decided to power wash.   The young man informed us that he had never actually dealt with a situation like this. Upon completion there was still glass and dirt.   Here I am days later trying to do the job myself.   I now have cuts all over my hands and am spending hours trying to fix this myself. If they couldn't do the job they should have just told me.   They shouldn't have "guaranteed" that they could handle this.    Having failed miserably they should, in the least, give us a refund.     No supervisor was sent.   No one experienced to handle this situation was sent.   No one followed up to ensure the work was done correctly...and it wasn't. WE are disappointed and feel taken advantage of.   The party is Saturday and I'm still trying to fix the situation.