Scheduled oil change at 3pm. Got there. It's busy. They said it would take less than an hour. Ok…read more They came to take my car back at 3:30. Brought my cabin filter to me 25 minutes later, told me it was "gross" with multiple other customers around me. It's been an hour and I'm still waiting for my car and so are 4 other women who were here when I got here.

We don't take our car to anyone but Rick's! We deal with Ryan and his group of experts. Never,…read moreever been disappointed and never felt overcharged. Their work is exceptional!!

When I first brought my car in for an oil leak, I was told it was only the oil pan gasket. So I had…read morethat replaced, but the leak continued and even got a little worse. I brought it back in, and at that point I was given a long list of additional items that needed to be replaced. I ended up paying $2,020.46 for the engine oil pan gasket, passenger-side valve cover gasket, and driver-side valve cover. Even after all that work, the car still leaked, and I was then told I also needed to replace the rear main seal ($941.52) and cam plug seal ($396.27). On top of that, there was an oil stain left on my seat. I had to bring the car back again to have it shampooed, and afterward my vehicle had an "old gym sock" smell that lingered. Unfortunately not a great experience. I would NOT recommend this place.

My Tesla had a bad auxiliary battery. They said they could fix it. $800 and a week later, they…read moresaid they could not fix it. I had it towed to KC and Tesla fixed it under warranty for nothing. When I questioned them as to why, Will in service advised me that they are not authorized to fix anything under warranty. When I questioned him about why I had to pay $796.74 when they accomplished nothing, he replied that they had diagnosed the problem and spent time on it. PURE BS. DON'T TRUST THEM.

This is a good place to do business. I was looking for a particular part last week and found this…read moreplace to be very helpful. In the future I'd always start here when searching for any used auto parts. Friendly, honest, helpful.

Put in a order for a trunk lid wasnt told about all the hail damage when showed up i sent it back…read morethen HandW called me said they had another one but it has spoiler i said ok thats fine ill take it. They said they would pull it send it over well days went by i haven't herd from them nor got the truck lid so i call them they said it wasn't any good well i been waiting for it why u not call me day ago let me know this wasn't any good so i wasnt waiting for it

Can I do a negative?…read more Report on Crash Champions. I was sent there on fender bender estimate. Had advised that worrying about the cosmetic damage but had unrelated stuff on truck I was going to use money on. 1. Was the gas gauge not working properly likely due to float on fuel pump it seemed. They said they had mechanic in back that could do it. So made appt. They called day later and said done. Picked up and the gas gauge now pegged on full. I asked why they didn't make sure it was working properly before putting bed back on and advising me it wa good to go.They denied any wrong doing and that they had done what was asked and "put it in"....the emphasis that having to make sure it was working was not their responsibility. After a bit of urging they stated they (Kyle) would ask their tech the next morning. I left the truck. Next day they called and denied that it was not their problem. I stated obviously was and they needed to correct. They stated only if pay again to have the bed taken off and pay for diagnosis...they emphasized it would be a very expensive diagnosis. I immediately drove over. Asked for manager and and advised him I needed a full refund. He laughed and stated not happening. I then asked for the corporate number. He said he would not give it, I could look it up (I had already tried finding online). I stated again I either refund or give me the number. He again stated again no and I did not leave he would call the police. I said give me the phone number and no problem. He turned and went to the phone and called the police. The guy came walking back from the outside about same time with the old pump so I stepped outside and he politely advised it still smelled of gas and he could put in back of truck for me. I didn't believe I should then leave the scene so I waited outside for police to arrive. That all just was determined a civil matter I moved the truck off the property next door that gave me permission to leave until I could bring back another driver. Next day I went to fill up the truck and gas came rolling off the top of the gas tank from area of the pump. HORRIBLE!!!!!

Excellent responsive service. Courteous and friendly. Top notch outfit for all things body shop!…read moreVery highly recommended!

This is the most honest repair shop I have had the pleasure of using! Thank you Sheldon and your…read moreemployees!

I am a single woman on a fixed income and I needed a catalytic converter installed in my jeep I…read morebought the part at an auto parts store took it to Sheldon to install I paid $600 for the part and 250 for the installation and they called informed me it was ready to be picked up, I took the car back two days later and told them it was not fixed and I needed them to pull the catalytic converter out because there was something wrong with it they claimed it was a tranny issue I got that checked out, not a tranny issue! they did this back in August we have gone back-and-forth I've asked them to pull it so I can return it to the auto parts store because there's something wrong with it and they refuse to do that! the things that they've claimed about the rotten egg smell in my car that I'm breathing on a regular basis is not happening! They claimed that it piped out the muffler supposedly I googled this and it's absolutely not true!! this company is a rip off to women! do not ever take your car there they owe me $850 and I am preparing a lawsuit for much more, due to health issues that have come up breathing all of the exhaust fumes in my car from the catalytic converter!!! they're outright thieves!!!!

If I could give Budget Radiator and Automotive 10 stars, I absolutely would!…read more We were in Springfield from St. Charles for my daughter's MCDA Honors Choir workshops and concert when our 2015 Honda Odyssey suddenly started flashing warning lights on the highway--FCW, LDW, a flashing Drive indicator, and the check engine light. We were only about 7 miles out from our hotel, but we were worried we might be looking at a transmission replacement as it seemed like the transmission went "limp" and wouldn't change gears while driving! The team at Budget Radiator and Automotive got us in quickly, took the time to thoroughly diagnose the problem, and didn't jump to conclusions or try to sell us unnecessary repairs. They found that the alternator had failed, but they didn't stop there. During the repair they discovered the serpentine belt and tensioner were also failing because the belt kept slipping off. They explained everything clearly, showed us what was happening, and made sure the repair was done correctly. After replacing the alternator, serpentine belt, and tensioner, they checked the transmission fluid at my request, (which looked great), then test drove the van for about 20 miles to make sure everything was working properly before calling us. That's the kind of attention to detail and professionalism every customer hopes for. The van now runs beautifully, all of the warning lights are gone, and we have complete confidence driving it home. When you're traveling and your vehicle breaks down hundreds of miles from home, you're putting a lot of trust in a repair shop you've never met. Budget Radiator and Automotive earned that trust from the moment we walked in. They were honest, knowledgeable, thorough, and genuinely cared about getting us safely back on the road--not just fixing a car. Thank you for turning a stressful situation into such a positive experience. If we're ever in Springfield and need automotive service again, this will be our first call. I highly recommend Budget Radiator and Automotive to anyone looking for a shop they can trust.

Fair! Reasonable! Professional! Quick.! Thing I liked best…read moreis they did try to take advantage of an older woman!