Excellent experience! My 2003 Acura TL, S-model was completely dead on July 4th (of all days!) when…read moreI came out to start it around 5:30 PM. Had to call Roadside Assistance to jump it so I could get to O'Reilly's Auto Parts for a new battery before they closed. They said it was the alternator not the battery. Contacted DFW Mobile Repair and Hamm responded immediately with a price quote to fix it. Set up the appointment for mid-afternoon the next day, July 5th (Sunday, on a holiday weekend). Hamm was certainly knowledgeable, and after testing, said it was BOTH the battery and alternator. He replaced the alternator (which he had brought, having had my prior information as to car and model) and then drove to O'Reilly's nearby for a replacement battery which he then installed. In short, Hamm was responsive, capable, courteous and efficient. DFW saved the day (although I lost most of the holiday weekend with the problem!). Pricing wasn't cheap but was competitive I'd say. Give DFW a shot. Their customer service and mechanical work was outstanding. They also have a shop in addition to their mobile repair service. I will certainly consider them for all my future work! Dale B., Coppell, TX

Very responsive, easy to work with and very fair. They have a lot of knowledge about a lot cars and…read moregive great advice.

Came here and told the staff I need help with the windshield wiper. It just popped out. Without…read morehesitation he took it, walk me to my car and fixed it either away. Didn't even try to sell me a new one. Excellent customer service, it was an old man with white hair helped me. Bless his heart and taught me how to do it myself wherever it pops out again.

This location has really lost their way in customer service. One employee in particular (won't name…read morehim) is very sarcastic and uninterested in being there, at least it seems that way. I don't suggest leaving him alone to run the store, or trust me, he will chase customers away. Also, I thought O'Reilly's usually offers to help switch out your battery if you purchase a new one? I could be mistaken as maybe that's just an Auto Zone thing. Luckily I know how to do basic work on cars. However, I can only imagine if someone like my mother, younger brother or sister went in to buy one. I'll stick with my other O'Reilly's location from now on.

I just wanted to say thank you to Johnny, the manager/assistant manager at the Carrollton location…read more I had been calling around looking for a specific Quaker State oil and was told at several locations that they didn't have it. When I called this location, I spoke with Johnny and, even though I kept insisting that they check, he went out of his way to look, double-check, and even triple-check. He eventually found exactly what I was looking for in the back because it was on clearance. They had the five quarts I needed, and Johnny was kind enough to set them aside for me. What really stood out to me was that he listened to what I was saying and genuinely cared enough to help. I appreciated his willingness to take the extra step instead of simply telling me they didn't have it. His customer service was amazing, and his effort made things so much easier for me after I had been searching everywhere. Thank you, Johnny, for going above and beyond. I truly appreciate it!

Bought a new battery and the negative terminal is so loose that I pulled it off with my fingers. It…read moreleft us stranded till we could get help. I am going back there and ask them to fix it right. After that, none of my family members will use auto zone in Carrollton TX again.

They over communicated with me and as it was my first time here as I came due to the high ratings…read moreit was exactly what I was looking for. Establish a relationship with Neil and team which we hit it off immediately. How intense focus on helping you and willingness to engage made me comfortable immediately. Then when finished he double checked to be sure everything was done, and extra oil was in the car for the next oil service. I have several BMWs so feel like I've found my place for future care.

My front brakes were making a loud squealing noise on my 2013 BMW M5 and the Owner Brent took a…read morelook and the front discs and rotors were worn. Had new brakes installed on front wheels and had small coolant pump leak fixed plus oil change. Brakes are working perfectly with no noise. Another great Job by Brent and Ryan and Ultimate Beemer staff. Thanks again for keeping my car in tip top shape and saving me money on repairs. I do appreciate your work.

They were personable , professional and great to work with…read more They seem to want to help people and not do you dirty like the dealerships. I will definitely recommend Dallas Chop shop for your motorcycle needs Pricing was reasonable as well !! Better than expected ! Very pleased Thanks guys !!!!

I am posting here to inform everyone that this is the only facility I entrust with servicing my…read moreHarley Davidson, including all maintenance needs and oil changes. Not only is it more cost-effective than the dealership, but the work is also top-notch and honest. When you find a reliable mechanic, you retain their services. I have been patronizing my car mechanic for approximately 30 years. Thanks to this shop, my appreciation for my bike has reached new heights. Award-winning Harley

Marty was so helpful and assisted without me asking him to. His professionalism was much…read moreappreciated and he helped to install my wiper blades no questions! This man deserves more than I could have given him. I'll be back for my vehicle needs.

This was my first time contacting O'Reilly on Old Denton in Carrollton. I had a dead battery late…read morethis afternoon and needed to get the battery charged and planned to replace. It took a little longer to get the mobile person out to my home and realized I was running out of time to get the new battery today. I contacted Francisco, who could not have been more helpful and professional. He verified he had the replacement battery in stock. I said I was concerned that my car may not start tomorrow and he said they could give me a battery charger on loan. So I went to the store and he said he could put the new battery now. He was the most professional person and encourage anyone needing any auto parts, go here! I was never rushed and felt my business was appreciated!

TRB is heaven sent!! My truck screen said I needed an oil change. I went in to 3 different places…read moreto get an oil change and the cheapest quote I received was $830. I thought this was crazy. How could my truck be THAT bad? It was less than a year old! Maybe I did buy a "lemon"? I began to cry in another waiting room of doom and went home immediately. I posted on Facebook about my experience asking for validation. One of my friends highly recommended TRB. I wasn't sure what to expect. I took my truck in and told him in complete terror "I don't know what's wrong with it- I don't understand anyyyything about trucks. Can you please just look at it and tell me the damage." He came back to me and said "You just need an oil change. When can we get that taken care of for you?" I was in and out in NO time! I called my dad and just about everybody I know to let them know of their new car place they will love from now on. These are truly good hearted people! And this place is definitely the pinnacle of excitement with all of the custom work they do. Needless to say, TRB has a customer for life! I have a touch screen TV with perfect sound in my truck now I'm SUPER excited about. It doesn't matter how big or small my need is.... They will welcome each guest like family every time.

So glad I found these guys. I needed a place to install 6 Hella 4000's on my Land Rover and…read moreeveryone I called either didn't do this type of work or would not return calls. Called and stopped by and they were very prompt and knowledgeable. Their bread and butter are domestic trucks and SUV's but didn't blink an eye about working on my LR. Highly recommend this shop for quality work at reasonable prices.

Years ago the auto parts store I managed used Earl Owen for specialty items and truck bling…read more Now, since I am retired and not working in automotive services, I am a retail customer. Could not be happier with the service and products that Earl Owen still offers.

One of the worst customer services companies in Texas!…read more I became acquainted with this outfit a few months ago when one of their tractor trailer drivers nearly ran me and several other drivers off the road on I-35. The driver was cutting in and out of lanes without signaling and tailgating other vehicles to the point of being right on their bumpers. Again, keep in mind this is a tractor trailer driver we're talking about. Seemed to be under the influence of alcohol or some other controlled substance. When I called the company to express my concerns, I was directed to the transportation manager who failed to answer, so I left a voice mail requesting a call back. My call was never returned. About a week later, I left another voice mail referencing the reckless behavior of the semi driver and again the message was ignored. So then I paid a personal visit to their business and asked to see this so-called transportation manager. I spoke to one of their employees who essentially laughed at me and told me to mind my own business. Didn't give two licks that one of their drivers nearly caused a multi vehicle pileup on the freeway. Told him this and he bellowed I had no right to tell them how to run their business. What a joke this company is! No regard whatsoever for the safety of the general public nor do they even present themselves professionally. Saw another employee treat an elderly gentleman in their store very rudely while I was there. No reason whatsoever to ever patronize this clown show of a business!

This is a pretty good location. Its usually never busy during the week. On the weekends it's a…read moredifferent story so you better know what you need because there may be a wait to get a rep who is not busy helping someone else. I know what I want, I go in, I find it, I check out, I leave. Get those reward points, especially if you're replacing something you will bring back the used part to get your core fee. May as well rack up the points.

Cal/Kyle needs to work on his customer service. I called to ask what a code meant (which they…read moregenerally would tell me if I pulled up) and he tells me the way I can find out is by looking online. Don't be so persnickety. If I'm calling, obviously I don't understand what I'm reading because it's not in layman's terms. Or at least provide insight on where I can look that will tell me in simple terms. If you can't assist, always offer a helpful alternative or at least try. I could've been on my way there to get the part had he told me what it meant. Lost a potential sale

It's easy to miss this location since it's off the normal Coppell path, but the folks here are…read moreknowledgeable and friendly. And apparently this is connected to the area warehouse, so it should have the best selection around (I got something easy though) I'll come back if I need other parts.

Their online payment system was offline on 11/8 amd 11/9. I was wanting to use the online price…read moreand a 20% promocode. So my cost was 311.00 versus 505. Nope cannot honor the online price unless you pay online. Well your system isn't workimg cannot help you. Well your right I will never use NAPA again.