I had engine troubles while driving home to California, and every Oregon Mercedes dealer told me…read moreI'd have to wait a week for an appointment Being a Sprinter owner, I've had my eye on this place for their mods and upgrades for years, and when I realized they were only a mile away, I drove over and begged for help. They were able to squeeze me in and get me back on the road the next day. It's so nice to have a specialist who understands Sprinters better than the dealers do. I highly recommend them.

Thank you, Steve and Mike for your tech-support. All my fellow RVs that have the Winnebago Via or a…read moresprinter chassis. I always suggest your company to get parts and service from.

A perfect experience! I purchased a Yakima Crossbar setup from Rack Attack and provided a…read morepre-purchased rooftop tent for them to install onto the bars. These guys are awesome!!! So knowledgeable about the work and service they provide, and so friendly and personable with their customers. I felt completely comfortable with this entire experience. Upon pickup my SUV looked exactly as I have imagined! THANK YOU RACK ATTACK!!

Great service. Fast, friendly and free replacing a lifter on my Thule Vector ski box. Thank you!read more

Pick them for your upgrade - and - if you want to know why, Keep Reading…read more About a decade ago I started using these guys - and as you can tell I keep coming back. they have Very Good customer service, they're growing as a company, and you get an honest quality install for an honest dollar. I'm an outdoors man - My long-bed and I have spent countless hours on washboard gravel roads. Everyone knows, these shake the hell outta your truck. I also sleep in the back of my truck and the insulated canopy they installed in 2016 has yet to leak, In fact, the insulation is still tight & fresh as it was on day 1. The overhead LED lights inside the canopy have yet to stop working. All of this speaks to their craftsmanship & quality parts. The power-steps finally gave out after a decade of use, so it was time to replace them. I was given the option between the cheaper overseas version, or the USA built version. It's nice to get price options and their expertise on the level of quality. As part of the install they noticed a cracked end cap for one of the steps. (I would have never noticed it on my own) Anyhow, they called it out, already have a replacement on the way from the factory, and when the part arrived - they were able to a do a 'while you wait' replacement. This has been my repeat experience with them, I hope you find it helpful in your decision making.

Promises broken, took a lot longer to get truck done then they said and ultimately a lot of…read moremistakes were made.

If you're looking for a mechanic you can actually trust, I highly recommend Ross at Japanese Auto…read more He's honest, knowledgeable, and truly cares about the work he does. It's hard to find someone these days who takes the time to explain things and make sure your vehicle is running right, but Ross does exactly that. He's helped me out more than once and always goes above and beyond. Fair prices, great service, and someone you can feel confident bringing your car to. I won't take my vehicle anywhere else. Thanks again, Ross -- I appreciate you!

I've been taking my car to Japanese Auto Repair and Imports for a few months now, and I honestly…read morecouldn't be happier with the service. out. From the moment I walked in, the staff was friendly, professional, and upfront about costs. No hidden fees, no upselling--just honest diagnostics and quality repairs. They explained everything in a way I could actually understand, which gave me peace of mind. Turnaround time was fast, and my car has been running like new ever since. Whether it's regular maintenance or something more complex, this place is a solid choice if you're looking for expertise in Japanese imports. Highly recommend.

I will not give my business to anyone who uses a condescending tone because I'm a woman. I…read morecontacted this company twice in the same day, spoke to the same man asking DVD questions, and had to hear his arrogant responses. Based on how I was treated I wont be recommending their services. Thankfully other local companies were more helpful.

So let me start off by saying that the Owner Sergio is amazing. He was straightforward and honest…read moreand right to the point! I admire that because most people now a days try to take advantage, especially a woman in the car world. I am from Hollywood, CA and Sergio made me feel welcomed which I truly appreciate! Before I came to his shop I stopped by 'Stero King' Mike quoted me a ridiculous amount of money even though I had the my speaker and amp! The quote was over 800$! I went down the street to 'Car Stereo' and Very quickly no beating around the bush was quoted $500 LESS by Sergio! He was friendly, honest and to the point! The entire process took maybe 2 hours tops! I appreciate you and your business! I have read the other reviews about people saying he is rude but I honestly think he is misjudged because he is very honest, which I prefer someone honest with this kind of business than dishonest, friendly and overcharged!! Thank you to you and your Amazing team! I appreciate yall!

I've had two previous car buying experiences at Carr Subaru (2014, 2018) that have been great and…read moremy most recent experience (May 2026) was even better! My lease was ending and I wanted to purchase a Trailseeker, but the stock in the area was almost non-existent. The minute they had one in the trim I wanted they contacted me and made the purchasing process a breeze. Aleksey and Jeremy O. were so kind and relaxed while also professional and efficient! On the way home I noticed that there was a defect in the windshield. Contacted them and came back the next day to have it looked at. They immediately jumped into action to get it resolved. Eddo and Kim deserve a shout out as well for their help and first class treatment! Will definitely be using them again for any future car purchases!

Been to nicer Subaru dealerships but this is the closest to me so it'll have to do in a pinch. It's…read morein a dense, busy part of Beaverton and the entrance and exit and general traffic flow of the lot is a mess, so your first impressions are not great. Customer lounge is ok; nothing special, but there's free coffee and granola bars to snack on. The layout is a mix of comfy chairs and hi tops, with lots of windows, which is good/bad. For this visit my service guy was pretty decent, and he walked me through all the requested service components and patiently broke down prices, and even sent over a video of the procedure afterward (oil change, brake inspection, etc). So that was cool. Was in and out fairly quickly, though prices are what you'd expect at a dealership - high.

We visited this dealership and was greeted from the beginning with a warm smile on a cold rainy…read moreday. Jeff, our. Sales person immediately make sure that we were comfortable and demonstrated the type of southern hospitality that I haven't seen in years. Not only was he very knowledgeable, kind, respectful, and patient, he was also very down to earth and a great pleasure to work with. After having purchased so many cars in the past, including exotic vehicle vehicles, Jeff has surpassed my expectations. His level of service is above and beyond, even some of the most premiere luxury experiences that I've had in the past. He was honest and forthright about the whole process, making me feel comfortable with the transaction. What I loved about the Dealership was that there was no nonsense pricing with no pressure. I felt like I had all the time in the world, even though the staff and sales team stayed after hours to help conclude the transaction. Thank you to all of those who were making their time available to help us secure my wife's first new car. We absolutely love our car and regret that we had not purchased it sooner. Thank you everybody for making a great experience that I would grade as an A+!

Erik, my service advisor was VERY nice. Laid back and friendly guy. I was disappointed that my…read moresteering wheel heat wasn't covered by my extended warranty since the sales guy said "anything that touches oil/electric" is covered. Uh. No. $2200 because the Entire Steering Wheel has to be replaced for a "temperature control" to be fixed. And not only that but it cost $98 for them to tell me that. Oh well. I got my key fob for $0 and a 3/4 cleaned vehicle. Sales here is NOT to be trusted. But service is a-ok.

The quality of work from Performance Import Industries (PII) is absolute trash. I paid this shop to…read moreupgrade the internals of engine heads with brand-new GSC components and to assemble them with new head gaskets and timing belt components. In the end, they couldn't successfully do the work I paid them to do. The car didn't even make it to 200 miles on the new engine build. It was just problem after problem. The first day I drove the car home from the shop, the car battery almost exploded on the way home. They overcharged it and couldn't accept full responsibility (AGM battery was only a year old). After ordering a new battery and installing it myself, I started the car and found coolant leaking from the bottom radiator hose, so I fixed that myself as well. After driving the car that day, I noticed the multiple random cylinder misfire CEL (P0300) came up. I also started to notice that the car stumbles in low RPM range, making it almost impossible to drive in heavy traffic or in a parking lot. It was an interesting problem where if you kept the RPM between 1k-2k and tried to hold it there, the RPM became unstable, and the CEL (P0300) came up. The car seemed fine at higher RPMs, but then, after further diagnosing, it turned out that the driver-side AVCS exhaust cam VVT values were erratic/unstable and not in sync with the passenger-side at any RPM range. At this point, I had zero confidence/trust in PII to do anything right. In the end, I decided to take my car to another shop to inspect and fix the incompetent mistakes made by PII. Turns out, PII completely trashed my heads and my brand new GSC cams to the point where I had to buy brand new head castings, brand new lifters, and another set of cams. They inspected the work and found multiple areas of improper assembly. The problematic driver-side exhaust cam was making a slight tapping sound at low RPMs, had low oil pressure around the cam, had unstable airflow, had significant wear on all cam journals and lobes, and the passenger-side exhaust cam did not spin freely. So many problems that would ultimately result in engine failure. I learned a lot during this process and was just amazed to see how badly a shop can screw up your car. I'm not sure why PII accepted this job in the first place since it seems like they can't handle this type of work. I feel as if I was scammed; that's how bad the work was. I would not recommend PII to anyone. The owner, Joel, doesn't accept responsibility for anything. After paying the new shop to redo the same work I paid PII to do, the car is finally back on the road and running without any issues. It was night-and-day difference in professionalism and competence compared between the two shops. It was an expensive lesson that cost me multiple thousands of dollars in damages.

Ok, so today was a Memorial Day and i was in my 4runner. I needed an oil change asap. Didn't…read morethink they'll be open but because I was around the corner I felt compelled to stop by and check. Well to my surprise, the shop was opened but not really open if that makes sense due to it being a holiday. Jonathan wasn't there but Joe was. A really cool guy! Went inside and apologized but Joe asked what it was that I needed so i proceeded to tell him that I just needed an oil change. He tells me he can do it immediately so I went back home to grab my subaru impreza and headed back to the shop. Once I get there, around twenty minutes later... it was done. Super fast service, great technician, beautiful day... doesn't get any better than this! But wait, it gets better. Price was like half of subaru dealership! Joe, you rock dude! Thanks PII!