I had engine troubles while driving home to California, and every Oregon Mercedes dealer told me I'd have to wait a week for an appointment Being a Sprinter owner, I've had my eye on this place for their mods and upgrades for years, and when I realized they were only a mile away, I drove over and begged for help. They were able to squeeze me in and get me back on the road the next day. It's so nice to have a specialist who understands Sprinters better than the dealers do. I highly recommend them. read more

Thank you, Steve and Mike for your tech-support. All my fellow RVs that have the Winnebago Via or a sprinter chassis. I always suggest your company to get parts and service from. read more

Sprinter Service Pros - Auto Repair Near Me - Tualatin, Oregon

Super helpful and responsive. Fair prices too. Will shop here for my sprinter again. The items came well packaged and fast! Ladder for the by on great and the floor mats fit perfectly! read more

Sprinter Service Pros - Auto Repair Near Me - Tualatin, Oregon

I read some of the reviews and yes I could get super picky over a few details but i've always had a really positive experience here. The dude behind the counter, stayed after his shift and checked to see if there was any inventory. The manager even explained a few things to me. I grew up in skateboard shops since I could walk so I get how a team culture, where you get discounts, and sale items, events, shop gear and apparel, a presence in the community and commradery amongst its customers go a long way. The van store coming up that recognize this will go a long way. Yes, they are mechanics but they are hobbyist foremost. The Sprinter game is a very expensive hobby. The shops that build the cohesiveness will have life long fans, customers and friends. This place had a ton of inventory and didn't yell at me when i walked in that they've got a waiting list for 2 years, what do I want? They helped. they got my stuff and that's all I needed. Once the endless line of people wanting $1000 windows cut out of their $70,000.00 vehicles runs out, because it will, than the guys who built loyalty will withstand the trends and tests of time. read more

See all

Sprinter service store is owned by sprinterstore.com and I would avoid both in the future. This is the first review that I've written in a long time, but I was motivated to do so after poor customer service from the sprinter store and their ops manager, Brett Mathews. They emailed on July 6 to inform me the part was in their warehouse, but when I called to verify it was ready for pickup, they informed me they picked the wrong part and the correct part would need to be shipped from across the country. The estimate was July 11-July 15, nearly a month after the original order on June 22nd. Had I not called to confirm, I might've ended up with a gaping hole in my van and the wrong window to replace it. Despite the fact that their own warehouse had pulled the wrong part for will call on July 6th, they refused to cover air freight to get the part in before I left for a 3 month trip, just offering to pass a $500 shipping charge on to me. I chose to wait as the July 11-July 15 window would work if I rearranged my plans. It's now July 15th and they have no delivery date to offer me, meanwhile their shipping vendor is closed for the next two days. Brett was unprofessional and unapologetic for the mishap, did not attempt to remedy the situation and tried to shift blame away from the sprinter store for the warehouse error and issues with their shipping vendor. Avoid. read more

Every thing I want and need for a great price like swivel seats and windows I'm ready to order right now but can't get anyone one the phone I guess they are busy?Brain called got that order in. read more

I purchased Weathertech sunshades for my 2019 Sprinter. There was an initial glitch when they sent only the windshield shade but not the side windows due to incorrect shipping from the manufacturer. They did a great job communicating with me and followed thru with the shades when they became available. The whole magic was good communication ! Good folks and good service. read more

I placed an order on April 4th, 2020 for a part that the website said would be in stock mid-April. I tried being patient and didn't reach out until the end of April to see about the status of the part. It took them 12 days to respond, just to let me know that the part would now be available mid-June (yet the website still said mid-April). At this point I politely requested a refund because I could not wait that long, this was May 10th. Today is June 6th and it has been like pulling teeth to get my $300 back from these guys. I've reached out several times and they keep giving me the same excuse, that accounting is working on it. Tomorrow marks TWO MONTHS since I placed my order and I still don't have my $300 back. This place is a joke and I would highly discourage anyone from ordering parts from them. I'm just hoping I get my money back at some point. read more

Hate to right terrible reviews but unfortunately they deserve it. Terrible customer service! I've called for days and never got a return phone call. Problems with the product, you're on your own! read more

Impossible to deal with. Quick to charge your CC... then drop you like a hot potato. No emails, return calls, answers to texts, no receipts... care less about customers. Did charge back and going to a reliable company. read more

Took my order and payment in Feb and it's now July and still nothing. phone number doesn't lead to a person and emails to support go unanswered. Starting to think this place is a scam. Might try the better business bureau next. read more

Buyer beware, this business does not stand by its products. I returned an absolutely worthless airbed for the front seats of our Sprinter, thinking it would have been better designed given the cost $318. I should have known better since they only had two pictures online. I not only paid for shipping both ways, but they charged me a 20% restocking fee. So essentially, I spent $100 and got NOTHING. read more

Ordered van parts from this business and they arrived damaged. I have repeatedly tried to contact someone at this business by phone and email and they will not answer me. Every time I call no one will answer the phone. It seems that once they have your money, they want nothing to do with you. I will never order anything from this business again and I hope this review helps others to be extremely careful before they do. read more

Sent me the incorrect product . Once I finally was able to speak with someone . Which is a real task because they are terribly understaffed. They said they would send correct product , it's now a month later and I still don't have my order. Seems like a lot of there products are just stuff from China they don't actually have in inventory. I would never do business here again. read more

I have ordered an awning through these people after already ordering a lot of stuff for my van. The delivery date was supposed to be late June. At the end of July an awning showed up, completely damaged. I did not accept delivery. Since then, they still have my money (over 2K) and no feedback other than asking if I wanted one in a different color... So unprofessional, I have sent over 10 messages and no answer, nobody picks up the phone or takes 5 seconds to return a text. Don't do business with these people, it will raise your blood pressure. read more

I ordered a Sprinter privacy curtain on 9/9. They took the $$$ and it was out of stock.Here it is over three weeks later and I have written twice on their contact form and called once with no response to where is the curtain I ordered. Finally on my third written communication, I indicated I would dispute the credit card charge. I was told my swivel was on the way. I asked what a swivel was and why I had no tracking information. Turns out the curtain has not shipped and they ordered it from a third party. They then canceled my order because I had disputed the charge as I said they would if I got no response. The only way to get them to follow up is to threaten to take your money back. How unfortunate....pretty poor communication and customer service! That was the only time they responded to my inquiries. I have now ordered the curtain from another vendor Their respose was they have had a lot of turnover so they cannot communicate well. I was open to almost any resolution.... read more

Ordered 4 Lithium batteries on 11/12 from the Sprinter Store. These 2 are the same location. On 11/18 was called and advised they could not honor the online pricing and needed another $540. Since I needed them I paid it and was told they would drop ship from manufacturer and be to me by Thanksgiving. On 11/23 I contacted them since I hadn't received a tracking number and was now advised the batteries would ship to the Sprinter Store and would they ship to me. I was forced to find these batteries locally on 11/26 and called and left messages to cancel my order. Out of an order for $4,441.12 they are refusing to refund $1,125.17 for batteries I never received. This is the most dishonest website I have EVER done business with. I'll be taking legal action to collect the balance of what's owed to me. DO NOT SHOP HERE. They will rip you off. read more

I was referred to the Sprinter store by a friend that works on vans. I had ordered a swivel seat and was pleasantly surprised with the excellent customer service I received. I had a few questions about shipping and delivery and Jarred was incredibly helpful. 10/10 would recommend them! read more

I was online today searching for a step and hitch for my 2018 Sprinter Cargo van and Shannon on Chat was a great help. She was able to send me information via email, assisted in correcting shipping issues and very informative about the products. It made me a bit more confident of the products ordered and looking forward to a proper fit on the van and usage. Shannon was instrumental in me getting the products from Sprinter Store rather than via Amazon or a different company. Thank you! read more

Ordered and paid for a van Espar heater, with the promise that it would be delivered in less than 5 weeks. Waited 5 weeks, then got the run around and totally ignored for another FIVE MONTHS. Received paid for heater FIVE MONTHS AFTER the sales pitch deadline. Avoid this firm or be an unhappy consumer. read more

I needed to replace the light bar mount on my Sprinter and had a very short time line. Mizz came through with the mount right when I need it. He was very responsive and kept me informed throughout the entire process. I will definitely be purchasing more products from the Sprinter Store. Highly recommend if you need Sprinter parts you call them first. read more

We showed up there wanting some parts for the build-out of our new Sprinter and they were so awesome! So helpful, really went beyond what we expected, especially just showing up at what isn't really a retail store. George was amazing, so helpful, really worked hard to accommodate us and we even had the owner looking for items we needed which was a miracle given the wait times and supply chain issues for a lot of the OEM parts we wanted. We got what we needed and were blown away by their customer service. We'll always give them our business first because of this. Thanks to all the employees there, just a really wonderful experience! read more

All these guys do is sell parts at markup - read the product description, buy direct and save yourself some money and having to deal with these dipsh!ts! read more

All great here, super easy to deal with and they will deal with all issues if any very quickly. I have ordered windows, racks and more. All good products and service. read more

These guys are amazing! Justin helped me source a ladder for van and kept me informed with arrival information. Wonderful customer service over the phone and in person. Will definitely do business with them again as I continue to seek out new toys for my van. read more

Although I live in Berkeley, CA, and the Sprinter Store is not exactly in my local area, it has become my go to place (by phone) for mechanical advice on my 2005 Sprinter and hard to find new parts. Every time i've called with a mechanical question, I have talked to someone who tells me what I need to know. Very knowedgable. And Mizz in parts is great. I was looking for a hard to find electrical switch. She called Mercedes in Germany and got it for me. I wish they had a location closer to me. read more

Just purchased a 2019 Sprinter van. I was looking for additions and voila, discovered the Sprinter Store only 40 minutes away. Stopped in to check on items and was greeted by friendly staff. The sales staff were very helpful and knowledgeable. I am looking forward to buying more parts and accessories and working with the staff at the Sprinter Store. If they don't have it, they can get it for you!! read more

If you have any type of Sprinter van, this is the place to bring it. They have everything. I have a Navion motorhome on a Sprinter chassi. I had them put on a Fiamma awning, a custom made front hitch, and their heavy duty suspension package. They got it all done in less time than estimated and under the dollar estimate also. They do quality work and the owner, Ben is great. I'm very happy with everything they did. read more

Great source of parts. I recently purchased Seat Swivel kits for my 2006 Sprinter and can't be happier. I'll be purchasing again shortly for my next build. Fast shipping and great service. read more

Was recently here for Sprinterfest. Had to jet early but wanted to stay around for the raffles but glad I didnt since I heard it was a dud. In any case, Jarred helped me out and educating with items for my T1N and ended up buying some items before heading home. read more

Ordered shocks for my Sprinter based class C motorhome in Alaska. Shipping was fast! Price was good, just wish they included a how-to for Koni Red dampening adjustment and torque specs for bolts. This would have brought the service to 5-star. read more

I ordered parts online 3/1/21 and they charged my card immediately. Three days later it still showed "processing" so I tried to find out status. After very poor communication and two responses that the parts were in stock and getting ready to go I find out on 3/10/21 the parts are NOT in stock and on back order. Very dishonest company charging cards and not delivering - stay away!! read more

Amazing customer service. Good guys, ship fast. Excellent selection. I will definitely order again... read more

The sprinter store has a lot of Great products to choose from. The website is easy to navigate through, And the service was excellent!

I had difficulty finding front floor mat for my 2004 Sprinter that were guaranteed to fit correctly. Richard answered my questions and we arrived at a solution. I had the mat in two days and it fit perfectly. The one piece option was the right choice. I've had the mat in the van for a couple weeks and it looks good. read more

Hello everyone. My second time ordering from sprinter store. First order vent very smooth. Second had some issues, but Richard resolved it before I have notice that there was a problem. I ordered Koni struts for my 2012 sprinter. Richard called me and asked my preference on adjustment, and said it would ship the same day. Surely enough the package has arrived within two days. I was overwhelmed with work, and had no time to take a look inside. Two days later I got e-mail from Richard about possibly getting wrong part number. I looked in the box, and it was two shocks for older van. I emailed Richard, and he sent me another set before I sent him the wrong set. Then I guess it's just my luck. I was testing the struts prior to replacement, and noticed that one is stuck in stiffest mode, no matter how you dial the adjustment. So I emailed Richard, about possible trick, that I don't know. He checked with his tech, and decided it was defective strut. He sent a replacement, again before I mailed back the bad one. Bottom line I fill comfortable buying from sprinter store, knowing those people will take care of your problem if one arises. Ps Koni deserves another review with less stars. read more

Had some issues at first trying to get correct parts to improve the ride in my 2017 sprinter (roadtrek) 3500 van. Ordered air bags and didn't improve ride. Now ordering shocks and leaf springs. Hope this will help improve ride. Richard has been working with me to help with this issue. read more

Picked up some new wheels for my t1n sprinter here. Fit great, look great, and completely changed the appearance of my sprinter. Really wish they had more stuff for the t1n (come on guys it would take an afternoon in the shop to custom fab a bull bar for us!) but otherwise it's a great place to buy parts at a reasonable price. read more

First time ordering from the sprinter store and I'm very pleased. The staff is friendly, knowledgeable and professional. I am pleased with this service and will recommend this site to my fellow friends who have sprinters. read more

These people can get you just about everything there is for a Sprinter Van. They also provide really awesome services as well.