I received a housewarming gift and went into the store to see if it was possible to get a store credit (the product was still selling in stores, the product was unused/unopened and had the bag which came from this store). The lady that was working sounded like she woke up on the wrong side of the bed. We politely asked her if we were able to get a store credit as we didn't receive a gift receipt with the item. The lady working there was quite rude the way she spoke to us was like we were arguing with her (we were in a calm soft voice just asking a question, "if it's possible") and said "no receipt, no return, how can I scan?!". Just sounded so angry. Not sure what was wrong with her. Lack customer service/social skills.
I emailed customer service regarding their return without receipt policy as per their website and customer care was quite vague in their answer/not much help either. Too much headache to deal with this company. I would think twice before buying from this company. You are better off just giving a prepaid visa/mastercard to a person so they can buy what they need so they won't have to deal with this company. read more