I had a bad experience with this company from start to finish. They agreed to use my left over…read morerings, rod and fabric from a job I had done myself. I waited around one month for my drapes but never heard from them so I called them to be told that they were not ready but should be ready in a couple of weeks. But, she said, you have to add the time it takes for them to get here and we have to wait until one of our staff has time to install them. I wasn't too happy about the length of time this was taking because the window they were going on had sun on them all afternoon and would fade the new furniture and linens. When 2 ladies finally arrived to install my drapes they came to the conclusion that they were 4" too high. I told them I was upset with this and one of the ladies said "well, we were doing you a favor by using your fabric and rods to save you money. Her tone was accusatory .Her answer should have been. "We are sorry for this mistake, we will rectify it as soon as possible". The ladies said they had a local lady who could correct the problem and she is very fast. I thought they meant within 3-4 days. Nope. It was 1-1/2 weeks. When they came back to install the drapes for a second time I told them I was not very happy with the whole experience and they still didn't say sorry. In fact when they had finished they just picked up their tools and left in an unlike business manner. This next thing really made me angry. On the bill I got they stated: 1. Additional materials bought to be able to use customers own rod. My rod they installed is exactly the same as it was the day I bought it and is hanging on my window so I have no idea what they are talking about. 2' Alterations needed due to customer having wrong size rings causing measurements to be inaccurate. The rings are the same ones I had the day I bought them. 3, Extra trip charge due to customer not having enough of the correct size rings, Yes, I didn't have enough of the rings and I told the ladies that and I went to Home Depot and purchased 2 boxes of them, That was a round trip of 48 miles for me, NOT FOR THEM, and I have the receipt to prove it. The old ones I had and the new ones I purchased were both the same size. ALL IN ALL I ADVISE YOU ALL TO STAY AWAY FROM INSIDE STORY AND THEIR RUDE ASSISTANTS WHO MAKE LIFE UNPLEASANT FOR THEIR CUSTOMERS

By far, the most talented group of professionals in Fredericksburg, The Inside Story is the company…read moreto call for any sort of decorating or flooring needs! I've done business with this amazing company for years and I've always been really happy with their work. I've recommended them to friends who have also reported their great experience with The Inside Story! A terrific family-owned company, friendly staff, the works!

Brian and his crew did an amazing job on my backyard. My yard had eroded after years of being…read moreunable to get grass to grow and not knowing what to do, 2grunirrigation has made my yard a place I want hang out. They utilized a multitude of design elements to really make this feel like my style. Rock, cement curbing, mulch, ground cover plants, and redesigning my sprinkler system to be more efficient for the end result all made this a beautiful transformation. They were also right on schedule and budget!

Ordering process was easy, and the building is good quality, but the customer service was terrible…read more We tried calling and emailing to no avail. And the one time someone did answer, they sounded extremely annoyed. They did not provide a payment book or directions on how to make payments. We knew the payment amount from the contract, but no due date was given. When we tried to get this information, it was like pulling teeth. If you're paying cash outright, this would be great, but if you plan on making payments, be prepared to get frustrated.

WOW!!! If you're looking for the PERFECT shed or outdoor building buying experience STOP RIGHT…read moreHERE! We purchased a 12x16 outdoor building from Simpco and couldn't be more happier with the excellent service, care and attention we received from David, Deborah, and Joanna. We live 2 hours away and happened to be in the area and decided to stop and look. We found the building we liked, contacted Joanna, and from that very moment, everything was taken care of for us. We picked the shed and trim colors, upgraded the floor, went over door placement and loft and window options with David, agreed on a delivery date and signed the paperwork! Joanna kept us updated as it was being built, and even sent us photos of the various stages. She is very knowledgeable and was quick to get back with me with the answers to my questions, even after hours. I don't think I asked one question that she didn't have an immediate response for, which right away tells me she loves her job and helping people! DELIVERY DAY! Jeff delivered our building on time and actually called me a couple times the week of to make sure I was still good with the delivery date and time. I really appreciated that because the building was going to our new address and there were a handful of things I was juggling at the time with other deliveries. Our building came in on an 18 wheeler along with two other deliveries, and I was worried about how Jeff would get the building to the spot we wanted it, under heavy oak trees and up a rocky road quite a ways away from where the truck had to park. Jeff wasn't worried at all, and I took comfort in how he accessed the situation and took charge from there. He has a nifty little machine to move buildings into really tight spots, controlled by remote! It was actually pretty cool to watch! The entire time Jeff seemed calm and unbothered by our gasps and then sighs as he maneuvered under and around our beautiful oaks. Then he had to place the building as close to a buried septic line as possible without breaking the underground pipes. NO PROBLEM. Very impressive skills with that little machine! After the delivery and setup was complete, we inspected the building. Top notch craftsmanship! All the edges are squared and the joints are nice and tight and it is one solid building! Before he left Jeff put a level to everything one last time. All in all, should we ever need another building, and should our friends and family ever need a building, we'll all be traveling back to Simpco!!

Top quality building with expert quality. Matthew is someone you would not only can get expert…read moreopinions from but someone you'd want as a friend well after!

I contracted with them over 2 years ago to complete the remodel of a commercial building that they…read moreagreed to complete within 6 months. They never finished and the work they did was sub-par (to say the least). A roof that never leaked was removed in the process and it has leaked ever since (damaging interior sheetrock and growing mold, of course). I can't even fix the damage until someone figures out the roof issue. Naturally, they stopped trying and so I stopped paying. This ordeal has cost me unplanned interest expense and repairs and led to an inability to lease space (hard to do if you can't tell people when the space will be ready). A terrible experience overall. Always nice too when a contractor tries to blame the customer for problems...it wasn't me that didn't show up for weeks at a time and I sure didn't make the roof leak!

I asked them to come look at a leak in my metal roof. They found the leak where the roofing…read moreintersected some flashing and were able to fix it that day. Very professional, and definitely know these Texas Hill Country metal roofs. I highly recommend Glenn Durst and Durst Roofing.

Bad customer service. I left a voice mail asking someone to return my call and never heard from…read morethem.

We are "absentee land/homeowners" leaving in a different state now. But we got a contract to sell…read moreeverything, and upon inspection, it was reported that the 1-1/2 year old roof had "a few loose shingles" that needed to be glued down. Cypress Roofing was one of 2 companies I called to go out there, look at it, and give a price to fix. The other company called first, and the slick talking young man said I had more problems which would cost $1000 to fix!! This was stuff the inspector certainly would have pointed out. I told him I would think about it. Then this morning, Ty with Cypress got back with me, saying that he saw only 2 loose shingles, and he went ahead and glued them down. Problem solved. I told him what the other guy said, and he called b******t!! I told him I was suspicious of the other guy because he seemed like too much of a slick talker. Ty told me that Cypress was not a slick talking company. And I would heartily agree in my case. I'd call then again!!

I live on the East Coast and was dealing with trying to sell my late mother's home. During the…read moreselling process, we found out the home needed a new roof. My Kerrville realtor hooked me up with Cypress Roofing and they handled the project from start to finish. Ty was my main point of contact. Ty knew I had been dealing with a messy estate process, and had been hit with the roof information suddenly, and with a limited amount of time to handle it. Ty got his team out to the house quickly for an assessment and sent me a comprehensive estimate, and several clear photos of the condition of the roof. It was as if I was there with him, but I didn't have to travel. Ty was incredibly patient with me while I worked through challenges with the homeowners insurance company, and with my billing needs, as the initial check I sent never arrived; I wasn't able to send a wire or electronic payment and was relying on the mail system to get the check to him. Ty started the job anyway while I sent an overnight payment- Ty kept me informed every step of the way and let me know when payment was received, and how the project was progressing. He and his office team facilitated getting all necessary documents/invoices/receipts to my realtor, to make things easier and faster for me so we could finalize the sale. When the first check I mailed turned up in their office six weeks later, office manager Allison called me to see how I wanted her to handle it. Amazing communication, and very trustworthy and compassionate people! I'm not a roofer, so I don't know what the scope of roofing prices currently is- but I can tell you I am more than happy to have paid what I paid for the complete new roof, in order to sell the home- rather than be saddled with a home I couldn't sell or would sell at a significant loss because of the condition of the roof. Considering the quality of the work, and the quality of the customer service- I'm comfortable saying their prices are more than fair for the work they do.

The crew at Rockscapes are knowledgable and have great products. They also do custom designs on…read morestone and cut to size for address identification

Great selection of stone, masonry supplies and tools. Very efficient he knout process and wonderful…read moreservice.

Moved to Kerrville in July and had to separate incidents of major leaks, 1 with sprinkler system…read moreand the main line. Both Fixed same day called in and price was fair. Was also able to get a rebate on Water Bill (Over 800 bill from Sprinkler lead, recieved $500 relief due to the leak). Would highly recommend.

They came the day I asked them and solved the three problems that I had. They charged me $210 for…read moreparts that cost $85 on Amazon. I always remember growing up that parts are cost +10% . They charge $225 per man hour in labor. I did not ask for an estimate in advance, so I accepted that bill and paid it. The plumber was friendly and polite and seemed quite competent. Let's just say that if you are a competent DIYer, go ahead and exercise that skill. But if you really want a plumber to do it, these guys are excellent. At a price. Five star service, a star off for value.