The manager, Greg, was great! I found him polite, clear and responsive- and prompt in his…read morecommunication when answering my many inquiries while we narrowed down our choice. Ultimately, we chose the Escape 35. It's beautiful and toasty. We used our own contractors for gas lines and electric which was the only glitch in the process, but I worked through it and we love our new insert.

Pretty much everything went real well. Our gas insert works great. You were very impressed at how…read morewell you coordinate all the different parties that are needed to get a gas in it installed when we had questions. Our questions were answered promptly whenever we reached out the response was always almost immediate. I would highly recommend fire element along with architectural fireplaces. And also your plumbing company, CRN was great. Thanks again, Brad and Noreen Gilliss.

Had the opportunity to visit this gem of a destination held by the kindest shop owner. All your…read morefireplace needs, and more, are covered here!

Amazing selection of chimney hardware and period lighting. A great find for anyone who loves…read moreantiques.

Two leaky chimneys (previously 'fixed' more than once) needed serious repair, but then due to…read moreadvanced rot the job quintupled in price and became a partial and full rebuild including work 3' under the roofline for one chimney. Gulp! James's crew worked for days in the heat and did what appears to be a fine and handsome job. Not being a mason I can't really evaluate their work, although it has poured since, and all is well, not the case before. Nice guys and dependable as to schedule. Everything on handshake; I will ask for at least some minimal paperwork and guarantee.

Do not work with keystone masonry. We hired them to repoint the chimney and patio…read more After further inspection by them, the chimney was falling over so they needed to do a rebuild. While I asked multiple times for a new quote, I never received one and we were going to deal with billing at the end (not something I preferred, but my chimney was coming down). During the rebuild, they broke our skylight to which our main POC didn't answer his phone. We went out to buy the tarp to cover it up. The patio work was done poorly and the "rebuild" of the chimney (no new flashing) was another $2,500 (a made up number given quotes we received from other chimney / masonry services + that was the quote we got to fix the skylight with a new custom window (which they broke)). James was just trying to get out of the deal after breaking the skylight and rushed through the job as he was going to lose money. They aren't trustworthy and don't get scammed by them as I was; not a good hire.

My husband and I live in NH and we have purchased two Mendota gas fireplaces from Chelmsford…read moreFireplace Center. The sales department was very helpful however the service department is unable to service NH fireplaces. The service department is not able to answer calls so you do have to wait for a return call. I had called and had to wait days only to hear that they never got my message. I did call the owner, Corey, who called me back and heard my concerns around the service department communication. I will say that every person that CFC has been sent to my house was courteous and knowledgeable however getting in touch with them to schedule a visit was more effort than expected.

Terrible customer service. I called to ask about a fireplace for our porch. I was given a number to…read morecontact their estimator/installer - made the call and was told to text. Sent the text and never got a response. Waited three days, followed up and was told "on the way now". No showed. Waited two weeks and called the shop again, only to be placed on hold, and then told to call a different estimator/installer. They won't even schedule for you. Sales office showed zero desire to even attempt to make a sale. What's worse, the person on the phone didn't care that I had been ghosted by the very person they asked me contact to schedule. If you are looking for a business that actually wants to provide the service you need, this is not the place.

I needed my basement floor and lower 1/2 of walls to be refinished. Stefano had done another job…read morefor me outside, and this project was done just as professionally and well as the other job. He was quick to come see the job, prompt in providing an estimate, patient when I didn't respond right away. He insulated the walls, put a rubber liner under the new tiles to keep moisture from seeping up, and added a really nice detail of molding. It looks great. The quality of materials used and the visual appearance is great, better than I envisioned. I have found Stefano and his crew are very professional, respectful, and careful. I highly recommend Stefano Torcasio and his team from my experience with this project and a much larger renovation of an underground garage, with masonary wall and stairs.

A large branch from my neighbor's tree smashed a stone retaining wall in my backyard. Stefano came…read morequickly to provide an estimate, which was the most reasonably priced of the 3 I obtained. I asked him to delay making the repair because another tree branch was threatening to fall, and I didn't want anyone to get hurt. It did fall, and then his company came and did an excellent job. They also made some long overdue repairs to stairs from the lower to the upper part of the yard and to the cement on top of the stone wall. I highly recommend this company!

Chris saved my butt after I was taken (at least halfway!) for a ride by another contractor. He did…read moregreat work, squeezing in my chimney/roof work while working on another job, and was honest, fair, and transparent the whole way. He's my first stop for all Masonry work moving forward.

Chris from Albatross did a great job on re-laying the top 4 courses and pointing my chimney on a 3…read moredecker. His price was great and it was easy to make arrangements. Texted him a bunch of photos I took from the roof and he came back right away with a price. He did a nice job at grinding out the old mortar and pointing and now it looks like it will last another hundred years.

Very disappoint. Specifically asked if they cleaned the flue when doing annual service on a pellet…read morestove and told "yes". I was told "yes", I now find out they do not! One would think the tech would have said something after coming for 3 years!!!

It's very hard to reach them. If you leave message, it will take forever to get back to you. They…read morealways say it's their busy season, no matter it's winter or summer. We had the same experience Fredda had, They took about 2 month to make an appointment to finish set up their left over work. They will charge extra fee for finishing their work too. Unbelievable! Very unhappy customer.