Update: fact checking is in order...
I was surprised to see someone mention in one of two vague, short, negative reviews below that they were offered a smog. That's VERY strange, since Cornerstone Automotive doesn't even perform Smog checks.
A shop down the street DOES perform Smog checks, and they're not known for their trust factor, but the review specifically claimed Cornerstone offered an overpriced service they don't even perform. I've been a consistent patron because I know they don't pressure anyone into an unnecessary service, let alone one they're not equipped for.
Bruce won't brag about it, but I know he's fixed vehicles for local nonprofits whose clients have experienced significant trauma and financial hardship...for free. That's the kind of integrity that Bruce and his team have - a "Cornerstone" of our local community.
A bad experience is one thing. Misrepresenting an experience is just wrong. Cornerstone is consistently clear when explaining services they can perform, and always provide a quote when they can provide a service. My hope is that the person simply gave the wrong shop a rating, due to their proximity.
A month ago, my car wouldn't turn over. I noticed my battery was dated "2011." Battery life's around 5-7 years, but 7 is a LONG time! AutoZone pressured me to buy the most expensive battery they carried for my car, My older son installed that battery for me in their parking lot (so much for the promise they'll remove/install a battery you buy from them!) Th e salesman also tried to say we needed a new starter. Huh?
We stopped at Cornerstone on our way home. Bruce examined it and said that the starter was NOT going bad, as the "professional" at Auto Zone tried to tell us. My son is a 21-year-old autistic man who is trying to find his career path and after feeling proud of himself for changing out the battery, he wondered if he might be a good mechanic. I asked Bruce if he had time to speak with him about the requirements become a mechanic. Not only did Bruce take time out of his schedule to sit and talk with my son...patiently and thoroughly answering every single one of my son's questions, but he also gave him some very solid advice on how to go about becoming a mechanic. He explained the different levels (Bruce is a "master mechanic," as he has continued his education and has achieved a level in his profession that takes many years to get to.) He told my son realistically, after a lot of hard work and decent education/experience under his belt, he would be able to make a nice income once he reached the Journeyman level. His entire staff were also chiming in with tips and advice too.It was a very nice thing for him to do for my son.
A few weeks ago the DMV sent me a notice that I needed to have a Smog check on my car for this year's registration. I stopped by Cornerstone to see if they performed Smog checks, and Bruce informed me that they don't. They aren't equipped to perform Smog checks...it takes specialized equipment to perform a Smog.
That's when he offered to hook his computer up to the car before I went to the guy down the road to to get my smog test (I found a Groupon!), so I wouldn't fall prey to any "surprise fixes" that might be required of me...OR if the machine indicated there really was an issue, I wouldn't be flagged by the state. Bruce made sure with a free five minute diagnostic check that I wouldn't walk into a possible financial trap.
My brakes went out the following week (yay!)...and Bruce told me to immediately bring it in when I explained what was happening. He said my front brake pads needed to be replaced, and the rotors needed machining (which was expected...it was metal on metal when I brought it in). He said there was still some good life left in the rear, and he didn't see the need to charge me for new ones all the way around. He also performed an oil change...and had my vehicle ready within less than 4 hours, so I could get my young son from school. No rush charge.
There are enough people who have reported their positive experiences consistently that I have faith a person reading these reviews will realize there will always be people trying to drag a good man down. I just find it unfortunate that it has to be someone who is so clearly dedicated to his customers and community.
Cornerstone Automotive will have my family's business for as long as we live here. That's a statement you can believe!
Bruce needs to give me a hi five next time I see him. I reported one and got that removed! read more