In May 2016, a careless lane change from another driver resulted in a dent about 6" wide on the…read morerear quarter panel of my 2015 Scion FR-S. The point of impact also occurred on the bodyline, which likely added more labour costs to the damage. An insurance bailout was no longer a viable option, as my insurer notified me that the accident was deemed to be a 50/50 fault (much to my dismay). The only offering from them was waiving 50% of my deductible. However, if I proceeded my premium would have alarmingly increased 340$. Without a witness and police report, I should have expected this outcome from my insurance company (lesson learned). I already obtained an estimate from the accredited Tony Graham Collision Centre (https://www.yelp.ca/biz/tony-graham-collision-centre-ottawa), which was north of 2000$. I tried another Insurance-designated shop, Fix Auto on Bentley Ave (https://www.yelp.ca/biz/fix-auto-nepean-nepean). Their estimate nearly matched Tony Graham at about 1900$. Subsequently, I decided it would be more cost effective to foot the bill sans-Insurance. I am quite certain that I sufficiently prospected all of the highly-ranked/starred auto body shops in Ottawa according to Google and Yelp. After I mapped out these shops, I drove to each and obtained estimates. It was not an easy or glaring choice, as a number of shops presented competitive estimates and friendly service. The repair time was virtually identical at all shops (3 days). JR Body Shop on Jamie Ave (https://www.yelp.ca/biz/j-r-body-shop-nepean) was my first consideration, as I serviced my first owned car here (1986 Toyota Corolla) with them between 2003-2006. Their estimate was about 1200$. I received a similar estimate (1000-1200$) around the block from JR at MK Auto Body (https://www.yelp.ca/biz/mk-auto-body-ottawa-2) on Bentley Ave. I then checked out a shop in the Billings Bridge area - Art's Auto Repair (https://www.yelp.ca/biz/arts-auto-repair-ottawa) on Kaladar Ave. Their estimate (800$) and service was exceptional. I believe my repair window was only 1 day here too. So I short-listed Art's to the top of my list so far. My next planned route was the Glebe as there were a cluster of shops in that neighbourhood. I received my lowest estimate at Adriatica (https://www.yelp.ca/biz/adriatica-paint-and-body-shop-ottawa) on Beech St for 600$ - however the paint would not be blended. I thought blending was an implied SOP when painting cars, so I did not want to risk a colour mismatch with the other adjacent panels. Next, Aleks on Gladstone Ave estimated 805$ (https://www.yelp.ca/biz/aleks-auto-body-works-ottawa-3). Milano Auto Body & Paint (https://www.yelp.ca/biz/milano-auto-body-ottawa) on Aberdeen St became another leading consideration due to their great professional service. Their estimate was 836$. This was the first shop where I felt I received a comprehensive estimate, due to the fact that I left with a breakdown of all the labour, parts and costs (similar to what I received from my Insurance company). However, their next appointment was not until the following month. So I favoured Scotty's (https://www.yelp.ca/biz/scottys-auto-body-ottawa). Although my preliminary estimate was 1000$, my appraiser dropped it to 800$ after discussing the blending/repainting with his team again. My legwork with competitive estimates at other shops could have likely been a factor as well :)  Similar to Milano's, I received a document from Scotty's using the same Audatex estimating platform. So I had 4 estimates in the 800$ arena. A conclusive factor for Scotty's was that they also repaired some minor front-end damage at NO EXTRA CHARGE (there was basically some scrapes and small dents on the bottom of my bumper). Finally, my car was actually ready in 2 days, in contrast to their expectant 3 days. The finished repairs were exceptional (before and after pictures posted with my review might not be vivid enough). There were no signs a dent even existed, bumper unscuffed, and more importantly seamless paint blending. From various vantage points, I did not notice any different shades of red between the repaired rear panel and the undamaged door panel.

Had a minor fender and bumper repair requirement. Dealers provided ridiculous estimates. Scotty's…read moregave me a reasonable estimate and appointment. Took exactly the quoted time and price. Very polite service. Not too frequent these days. I highly recommend!

They did an excellent job on my wife's 2017 Escape, last winter. They made the entire unpleasant…read moreprocess painless and seamless. Ward and his team are passionate about customer service. The work (entire quarter panel and rear door) is so flawless, I forget to reflect on how great a job they did, when detailing the Escape. That's saying a lot!

From the owner: "We Meet The Nicest People by Accident" Insurance Claim Specialist. State-of-art-technology in…read morecollision repair & refinishing. Courtesy car available. Quality work & service All Work Guaranteed Free Estimates. Coinwalls largest most modern collision centre. We honour all insurance companies all work fully guaranteed in writing in business since 1967.

Relaxed staff. No pressure sales and flexible with service dates. Provided a quick estimate and…read moredid not over charge at the end of suggest repairs beyond the estimate.

From the owner: Simplicity Car Care - Autogago Bodyshopread more

I came to MK Auto Body after an unfortunate incident involving another vehicle and my rear bumper…read more MK Auto Body was willing to speak with the third party, and collect payment directly from them. My husband and I sought three quotes, and MK Auto Body had the best reviews and most competitive price. They were friendly during all interactions as well. The replacement bumper arrived quickly, and they painted it before I arrived so time without my vehicle was minimal. The work was done very well. A complimentary air freshener and pen was a nice surprise at the end of my service. I'd definitely return to them for any auto-body repairs.

They replaced the windshield on my 2005 corolla s very quickly. Friendly service and they…read moredefinitely know what they're doing. Cheapest price in the city and more importantly they do good work. Windshield is still great after 6 months. As a bonus, they put something on the windshield that causes the water to bead on the surface, making the wipers work better. 10/10 recommend this shop

love how genuine and honest Ben is, he won't try to up-sell you or do more work than is needed,…read morehighly recommend

From the owner: We are a 40+ year family-owned business, with a high customer-return rate…read more We value are customers and our repeat customers are like family! We have continued to grow and appreciate the word-of-mouth approach that's kept us thriving in this fast and competitive business! We offer collision repairs, insurance jobs, and work with all types of vehicles such as personal & commercial vehicles, fleets, big trucks and buses! We specialize in rust repairs, rocker panels, floor pans, painting, detailing and finishing. Call for a free estimate! We are happy to discuss any work needed and offer suggestions to help cut costs!

My car was ran off the 401 went up on 2 wheels but they call it a front end put the car back…read moretogether the hood did not line up the grill was not in the bumper like it should be the clips are sticking out and they have a horrible attitude when you tell them its not right i would not recommend them to anyone and funny enough even the tow truck driver told me to watch out and that he wouldn't have pic that shop

First day of my family's vacation and enroute from Mississauga to Nova Scotia. In the middle of the…read morenight we hit a deer, everyone was fine but we had the really uncomfortable experience if leaving our van in a parking lot of an area we weren't familiar with as we continued our vacation with a rental. In a very reasonable time I got a call from Vince, the Manager of this location. Vince spent about half an hour carefully explaining every detail of the repair process including parts and labour. He went into as much detail as I requested about warranty on their work and why work was being performed. He explained why one airbag deployed but another didn't in a way that was professional and reassuring, I definitely felt like I was talking to someone who understood my vehicle. He even understood details of my insurance policy, including deductibles and coverages that I didn't. If you are looking to deal with someone who is empathetic and patient with your questions then Vince is your man! I haven't seen the quality of the work yet but if it's half as good as as Vince's service I will be very happy.